Staples

A Staples is a Staples? Not so. We bought a printer at the Framingham store, had a problem with it but couldn’t bring it back for a long time. We brought to Marlborough, figuring we could return it there, and even though the F’ham store said it would be fine, the Marlborough store’s manager was all uppity about their return policy and a bit rude to us. (Seriously, like we’re all on a mission to rip Staples out of $ 59, ’cause it’s so easy to carry a printer around in your car for a week). I called the F’ham store back, and even though we were a bit outside the usual return policy, they were very understanding of our situation and were great about letting us exchange the piece of junk printer we’d chosen for something that will actually work. It felt like we were at Nordstrom or REI. Really, really refreshing, and probably means I will make the effort to go to the ‘Ham over the ‘Borough next time I need a Staples.

Amazing customer service. Thank you for working so hard to make sure I got the item I wanted.

A case study for a business in the business of going-​out-​of-​business. My quick stop in today:
— couldn’t find laminating sheets.
— went to print shop to inquire if store stocked them or only in the print area. Very politely directed to aisle 15.
— while at print center, guy asks if they can make him a (one!) copy. Directed to self-​serve with credit or debit card. He didn’t have a card and wanted to pay cash. Told «two hours» for a copy because they follow a queue. He exits.
— went to aisle 15 — laminating sheets sold out.
— back to print shop to let them know about lack of stock — they ask if there is an «out of stock sign» — there wasn’t
— asked to buy three laminating sheets from them — told they can’t sell individual sheets.
— asked if they then had stock (since no sign) — told «no, we just haven’t put sign up yet»
— okay, then can I just buy three sheets from you? No. But you do laminate things, correct? Yes, $ 2.75/sheet, but we have 57 jobs in front of you. As I didn’t have materials with me, waiting two hours wasn’t an option, but I would have happily paid $ 2.75 each just for the sheets!
— went to pay for my paper and asked for manager contact info to drop him a note that they might want to reconsider their policies. Surprise — manager right there who confirmed he was a bit unsure of all copy center policies, but, yes, they can’t «sell stuff»
— I indicated that they might want to reconsider their policies, as making profit on sales is generally a good thing.
— manager told me he could give me email for Staples CEO!
Everyone, their manager, staff and me incredibly polite throughout, but REALLY!?!

What an absolute disaster it is trying to get something ordered!!! You would think that any company would be able to handle the most simplest of tasks. NOT THIS ONE! First off the file cabinet that I originally requested was ordered via an employee at one of their stores only to to be delivered and it is THE WRONG ONE. I called and filed a return on this item and then went on-​line to order the CORRECT item only to be told that it cannot be delivered in my area. I called Staples via phone and was told that it is UPS that decides not to deliver the product as it is «too heavy.» When I asked if the item can be shipped to a Staple store (2 hrs from where I live) i was told it could be, so I did. I just received two (2) e-​mails confirming that my ordered has been cancelled «as requested» and a refund was being issued to me credit card. WTF??? This is the item I wanted from the very beginning!!! What does it take to make this happen!!! Staples is the greatest mistake I have ever dealt with!!!

Let me begin by saying I have been to this location four times to pick up a banner that was suppose to be done four days ago. Unacceptable. Was venting to someone at Trader Joes who tells me they never use this location due to bad service. It will be the last time I use this location.

Came here last night to send an international package via UPS. Waiting 10+ minutes before someone realized that there were a bunch of people waiting to ship something (there were only 3 people on the floor working: one cashier, one manager and one copying person). When I told the copying person that it seems like the letter envelop for UPS is out of stock, he said he doesn’t know where that is and where he can find it. He called the office manager, who seemed clueless, radioed someone, and said «can i just give you any envelop?». Uh… hello? You expect me to send an international letter package on some white envelope and expect UPS to deliver? What would I do with my shipping label? Glue it to the front?
Anyway, he then said he has never done this before and I would have to come back when someone who knows how to do this is back (she is out sick, apparently) or go try another Staples down the road several miles away.
Guess what? I went to a UPS store that is about to close 1.2 miles away. Went in. Got my letters shipped. Out. All in 2 minutes.

I’d like to thank the store manager on duty this morning and Matt that helped me with the shopping experience today great job guys! Thanks for the tips & such.
Got myself a nice Copier/​Scanner/​Printer.
#cuetimallengruntsoundsfromhomeimprovement

Your chat customer service is extremely painful. I waited for someone to «search» and they came back 45 minutes later saying I had to call a number. I asked for a manager, they said no. I told them to call themselves since they wasted my time, they said there was no phone. Finally after another 10 minutes, «Supriya» came on and then disconnected the chat. I will take my business to Office Depot and will make sure that since I still haven’t received an answer, this gets reported as having horrible customer service.

i returned 2 Roku players cause i though well i only use 5 channels and not thousands some channels are useless unless you pay. so instead of using the Roku i use my pcs and ipad. they work juts fine… as for the refund one was credited 2 days later the second has not been refunded after 10 days! managers and supervisors tell me its cause of the holidays its the reason why your refund has taken longer i mean thats bullshit! seriously… i barely shop at staples but i dont think ill ever buy from them ever cause i know what will happen in case i have to return another item.

I ordered three calendars online. Staples #349 was selected as pickup store.
The order was not ready when I came to pick it up (over one business day after order was placed). The person at the counter told me that he would print the calendars right away and I could pick them up in half an hour. I told him that I would pick them up in a day or two.
I came three days later, the calendars were not ready. The person at the counter told me that he would print them right away and I could pick them up in half an hour (same as above). I told him that I pick it up tomorrow.
My wife came over next day. Only one calendar was printed (the order was placed for three calendars).
My wife was told to come back in few hours and because of the inconvenience, Staples would issue full refund.
When my wife came back, the order was not ready. The lady at the counter said that the full refund would be issued automatically.
Two days later, no refund has been issued.

I went here to simply print something from my email. 30 minutes and $ 10 later I had my document and a headache. I don’t understand how a place that specializes in allowing you to do everything needed with their computers and printers could allow themselves to have the slowest internet I’ve used in years. Their internet browsers are also were outdated and won’t support my gmail. Staples– that was NOT easy.

Staples pretty much has everything for my home office. Prices are decent and the staff is usually pretty helpful. Love the fact that they will recycle anything that they sell (monitors, printers, etc).

I’m reviewing a Staples. I know, seriously, who cares?
Not having a printer at home I’ve had to run over to FedEx Kinkos by EMS more times than I can count. Bad service, bad machines, and a haul, relatively speaking. One day it finally dawned on me that maybe Staples had a printing center. It was then all my dreams came true.
I’ve never had a problem with a machine and its cheaper. The people that work there are super nice and have even offered to print things out for me a couple times from their computer so I didn’t have to pay to use the computers (which is only a buck or two) and I just had to pay for printing. If you bring your own paper (like for a resume) they will do it for you so theres no guessing which machine it prints too and worrying about tray selection in settings (constant complaint I have at fedex and God forbid you have a question).

Silly but maybe it is the easy button that brings me here.
The Staples in the ²⁴⁄₇ location is much bigger and better laid out but this one is near Trader Joe’s so I can do my one stop shopping.
I’ve gone to the other office stores but seem to drop in here. The have small annual monthly planners that I love because they are wire spiral bound so after 2 months the staples haven’t fallen out with the pages all over the place.
Quality is what brings me back.
Be careful in the parking lot… it is small and can be dangerous. Eyes up and not on your cell /​smart phone.
Check in at the door!

When I use to live in Framingham this Staples sold everything I needed. Paper, cables, pens, gadgets, blank CDs, cases, you name it. Now, it seems to be another story. While on a quest to find a good USB hub for my laptop I though that STAPLES would offer a good selection with low prices, in the past I haven’t been let down.
After walking in past the many PCs on display each with its own unique error message on the screen I entered the section of hard drives and accessories. I guess they were in the middle of doing an inventory check in the middle of the day because a good number of the items here had big red signs on them and nothing was in stock. Great! When I was asked by a salesmen if I needed help I asked, «Do you have any BELKIN brand USB hubs?» He directed me to the section I had just came from and explained that they are only selling STAPLES band products which are just as good, if not cheaper because the want to have competition. But STAPLES does not make an 8-​port USB hub like BELKIN and the design wasn’t want I wanted.
So I left feeling let down that STAPLES is no longer the store I once loved.

Dear Staples —
I would first and foremost like to thank you for being the «Office Superstore» of Framingham, Massachusetts. Without you, I would have no place to get my cat-​shaped paper clips, or purple feather-​topped pens that squiggle, or even my bunny-​of-​the-​day desk calendar. You give me the place where my wildest dreams of the office world can come true, like paying dollar fifty for a one page fax. I cannot tell you how thrilled it makes me to come in on my way home from work to grab a little something from you, to then wait in line for over 10 minutes while one of your employees hits on me like I’m a 5 dollar hooker on Santa Monica Boulevard. Even more though, thank you for trying to be creative by selling me massive delicious-​looking buckets of stale Red Vines by your check out counters as you know I cannot resist them, and it really is what my ass truly needs entering the holiday season.
Just like a heroin-​using std filled Vegas stripper, you got a lot to offer, but only so much that I could possibly ever want.
Regards, Me.

We use
and their business service for work. Recently we ordered a bunch of stuff for the upcoming show season at the performing arts center where I work. Unfortunately, I went on my honeymoon right afterwards and therefore didn’t get the check any of the equipment until yesterday (a few weeks later). One of the items didn’t work correctly but according to their website I was out of the 14 day period of being allowed to return it.
I called the service line just to check and make sure I couldn’t return the item, and they didn’t even mention it. They were super friendly and helpful, only had me on hold for a minute, and arranged the pick up of the old item and drop off of the new for the next day. I suppose she had her easy button right there and happened to press it when I called. It’s rare that you get service that is both pleasant and prompt, kudos to their service team.