Barmakian Jewelers

The five stars are for the excellent customer service I got when I got a ring (that was not purchased from Barmakian) resized there. After an initial frustrating experience when coming in for the first time, I contacted the store through the corporate web site to tell them how unhappy I was with the experience. Within a few hours, I was contacted via email by the manager of the Framingham store, who thanked me for the feedback and offered to expedite my order if I chose to come back. When I took him up on that offer a few weeks later, I was contacted by Melissa, who called me and set up an appointment for me to come in. When I came in, not only did the jeweler resize the ring as we waited, but they waived the fee because of the trouble. They even made sure to give me the tiny piece of gold that had been removed, in a beautiful little velvet bag.
I appreciate that Barmakian went way above and beyond to make me happy, even though I had never purchased from them, and it wasn’t their ring they were resizing. The ring means a lot to me, and I wanted to make sure that it was resized by people who knew what they were doing. I’m very glad I got the job done there, and I’m impressed with the lengths they went to keep a customer happy.

My recent watch buying experience with George Martin was so noteworthy that I’m doing something I hardly ever do; write an online review.
On a recent lunch hour, I figured I would stop into Barmakian and check out a watch I’ve been eyeing online for about a month.
As a result of George, the simple task of «checking it out» turned into an on the spot purchase; also something I very rarely do.
He was personable, attentive and gave me a professional overview on my new watch and its’ features.
While I know there are many online watch sellers, I’m truly glad I did it the old fashioned way and George Martin was the reason.
A 5-​Star Experience from beginning to end!

Not very pleased with the quality or service here. First I would like to say my now husband and I spent over $ 13,000 for an engagement ring and wedding bands. From the start it has not been good here. They forgot to order my husbands band and we didn’t find out until we pick up my rings and his wasn’t anywhere to be found. We did eventually get his ring but they told us if the ring wasn’t ready in time for the wedding they could give us a loaner. Really a loaner wedding band for him to wear this was suppose to be the most important day of our lives, thankfully it did come before the wedding. We were told before we purchase our rings that white gold was fine because we questions having to have it dipped often and we were told that wouldn’t be the case that the salesman has had white gold for almost ten years and he never had it dipped. I would have easily just got platinum so we didn’t have to deal with yellow good showing less then 6months of having my rings. Now it looks like I’m going to have to deal with the inconvenience of constantly getting it dipped or having it be yellow not white and this is the very thing I didn’t want and was reassured that would be the case. Also the center diamond became loose just after 1 or 2 months of wearing it. Keeping in mind I do not wear my rings everyday and the days I do wear them it is for 14 hours at most. I had high hopes for this place but have been very let down. It’s too bad because my husband and I do purchase a lot of jewelry and this place will not get our service after the poor quality of jewelry, lies we were told, and poor customer service.

I went to Barmakian to do some looking and my fiancé ended up there to purchase my engagement ring. The ring is absolutely beautiful and we had great customer service from start to finish! Would definitely recommend to others.

This is the worst jeweler ever for service. Wait 20 standing like fools with nobody saying hello than a guy comes by and sprays windex without a word. We walked out. No 20k engagement ring for these clowns. GET NEW SERVICE PEOPLE AND A GREETER IF YOU THING TO SELL HIGHER END BLING LOSERS!!!

I was recommended by a family friend to try Barmakian after many frustrating weeks of searching for wedding bands in our price range. We are so glad we took his advice.
My fiancé and I were a little nervous at first because the building is a little imposing but when we walked in the door, a friendly and smiling sales person greeted us. We immediately felt comfortable. After a few questions, she brought us upstairs to the bridal department and introduced us to Lois. We can’t say enough about our experience working with her. She was super patient and really cared that we chose the right bands that fit our lifestyles that were also within our price range (finally!). She really knew her stuff!
After a few weeks we came in to pick up our rings, Lois introduced us to the service department. There we were told to come by at least once a year for an examination and a free clean and polish! Super caring from beginning to end!
We will continue to shop at Barmakian… an awesome experience.

My partner and I are getting married in August and have been looking for wedding bands that are specific to us. We found a band at Tiffany’s but honestly could not justify paying that much money for a ring. We went in to Barmakian Jewelers in Boston and worked with Joe, they had cases and cases of options for us to chose from and he spent close to an hour with us looking at all options. We finally found a band very close to the one that we liked at Tiffany’s, 100% platinum, heavier and ½ the price. I cannot say enough about Barmakian, the sales process, customer service and overall experience was amazing.

They did a great job with the ring, but weren’t extremely helpful when it comes to payment options. They told my fiancé he could use payment plans but didn’t explain further when he went to pick up the ring. This ring took about a month to be ready!

al in the watch dept is the very best!!!

I had a horrible experience with the repair department here so that is what my review relates to. I won’t even go into the details of the experience because it’ll come out as a rant, but needless to say I was very disappointed.

This place has been a hassle every step of the way. My fiancé bought a loose stone to go into a setting that we picked out together and had a very specific time frame of when he wanted to propose. Despite going in over a month ahead of time, the store managed to lose the ring requiring a «loaner ring» until they could find where my ring was. The only reason we went back for our wedding bands was the fact that we were happy with the engagement ring itself.
I couldn’t find anything like what I wanted for a wedding band in the store, so we were able to make a custom piece with stones my grandmother had given me. The store had my stones and the completed product for nearly 6 weeks. When they called to tell us the ring was done, we asked if the appraisal was done so that we could add it onto our insurance. The woman assured us that since it was a custom piece it would definitely have an appraisal already. When we went in on a Saturday to pick it up, there was no appraisal. Had we known, we wouldn’t have gone in to get the rings. The salesperson who rang us out, who was not our usual salesperson, said she would have our guy send out the appraisal on Tuesday.
By the end of the week, the salesman called to have us bring in the ring again on Sunday so he could finish up the appraisal. When we got in, 15 minutes after the store opened, two women told us that the salesman was «too busy» and would do our appraisal later. The fact that we had to yet again drive in from Worcester didn’t seem to be important to them. After waiting for 45 minutes and watching our salesman take customers who had come in after us, we finally left. What they might as well have said was that since we weren’t spending money that day, we weren’t worth their time despite having already spent thousands of dollars on our rings.
We will never be shopping at Barmakian again as the product is not worth the incompetency of their sales staff.

Great experience after many that were not so desirable ones at other jewlers. this store has the best selection, very competitive prices and wonderful staff. Joe was fantastic to work with and spent over 3 hours with my partner and I making sure we had all of the information we needed. i will buy all of my jewelry here from now on.

Are you unfamiliar with ring shopping? I had a great experience when buying an engagement ring and specifically want to commend Joseph Kurker for providing exceptional insight. Even though I did my homework about the 4C’s and everything else, he helped me keep perspective and helped me understand what truly mattered for an engagement ring. He also kept me within my budget treating me like a person rather than a disposable client. For any gentleman new to ring shopping, Joe will treat you right, provide you with exceptional insight and not try to take you for every dollar you’ve earned. Although my experience was with Joe, I would think he represents all the associates at Barmakian.
*Consider shopping on quieter days throughout the week – store hours accommodate all weekday schedules.

I’ve had wonderful experiences with Barmakian jewelers. More than a decade ago I bought beautiful wedding pearls there and I love them as much today as the day I bought them. This past month I brought in a string of opera length pearls that were over 40 years old that needed to be cleaned and restrung and they were completed beautifully for a mere two dollars an inch. When I went into pick them up yesterday, I asked if they would clean my engagement ring. They happily obliged and one of the tiny stones in the sideband fell out in the cleaner. They told me to come back in an hour and when I arrived to pick up the ring not only was the stone fixed perfectly but they had polished the band and checked all other stones to make sure they were tight… at no charge to me of course. They did all of this graciously and I was thrilled to walk out of there with my ring looking better than it had when I walked in. Great experience all around.

Barmakian Jewelers saved my wedding!
A different jeweler in the Boston area destroyed my diamond wedding band (an heirloom piece from my fiancé’s late mother) a week before the wedding while re-​setting some stones. My fiancé and I were extremely distraught, to say the least.
We decided that the best solution was to simply try our luck with another jeweler and hope for better results. I am so glad we found Barmakian Jewelers!
We arrived just before the store closed on a Friday night, but Michael Kapusta greeted us warmly and patiently showed us their gorgeous selection. We ended up not only purchasing a wedding band, but also a matching engagement ring setting and upgraded center diamond. The jeweler was able to set and size both rings by the next morning and he did a wonderful job! Barmakian Jewelers even cleaned my old engagement ring so that it looks like new!
Some other reviewers commented on the prices being high, but I honestly feel that the rings we purchased were priced quite fairly. I’d even go so far as to say that you’re getting a great value when you consider the fantastic customer service and level of professionalism.
Every part of the experience was wonderful! I highly recommend.

Wonderful experience! My fiancé had purchased my engagement ring at the Boston location and he raved about it. So I decided to visit the Framingham location because I want to add a halo to the original setting. The store is huge! I love the chandeliers. Right when I walked in a very nice salesperson greeted me. I asked her where the engagement ring settings were located and hse told me upstairs. I walked upstairs and was greeted by Joe. He was super nice and asked if he could help me. I told him I was thinking about adding a halo to my existing ring or perhaps trading in my stone for a larger one (after you wear it for awhile, it looks like it shrinks! Maybe it’s just me!) He showed me some settings with a halo so I could get a good idea. He also told me what the price to upgrade my stone would be and suggested I go up at least half a carat to notice a difference. But price wise, he said that it would make more sense to add a halo and maybe upgrade later if I wanted; but he also said he liked my classic setting the way it was as well. NO PRESSURE SALES! Just super helpful.
In the end, I looked at all the glitterati in awe… bewildered to say the least. He was nice and gave me his card and said, «I know I threw a lot at you and it’s a good idea to think about it. You can email me anytime and come in when you are ready to make a decision. I know there are a lot of options, nothing is better than the other… just preference.» Just very honest, helpful, knowledgeable, and patient. He understood it was a big investment and wanted me to be sure about my decision.
I cannot recommend Barmakian Jewelers enough — 10 stars if I could! Not only do they have a beautiful store and a large selection of jewelry, but their customer service is wonderful! When I went it in the store had just opened and it was a weekday so no one else was in the store. I received help right away. If going on a Saturday, they are busier so you may or may not be helped right away depending on how may salespeople they have on the floor. Definitely do check them out if you are looking for engagement rings or other fine jewelry!:)

I shopped around quite a bit for an engagement ring for my (now) fiancé. Barmakian had by far the best selection and the prices were really competitive. They were able to customize a Ruby stone with the perfect Platinum setting… it was awesome!
But the real icing on the cake for my 5-​star review was the customer service. Everyone there from the manager to the individual reps, to the service desk, etc, they were all really warm and extremely helpful. Felt like I was in great hands the entire time.
I would recommend Barmakian above all other places 10 times out of 10. My mom and a few friends turned me on to this one, and I’m so glad they did!

I love Barmakian Jewelers.
My soon-​to-​be wife loves the jewelry I’ve purchased there for her.
The ring she bought for me arrived sooner than planned.
Under promise and over deliver, that’s a business practice we should all practice.
I’ve called Jennifer while cruising on the pike, purchased something over the phone,
and when I arrived there 15 minutes later she had everything in the bag, complete with a nice bow, and receipt in the bag. Talk about accommodation!
My brother has bought more jewelry here for his wife than his checking account wish he had, but it’s quality stuff at a very reasonable price and Jennifer is the best one there.
She listens and helps you find what you need, even throws a few other alternatives to you. At the end of the day, she isn’t pushy and always has a friendly warm smile.
Al in the Watch Department knows the ins and outs of all of the lines, and gave me a wealth of knowledge about Breitlings. I can’t wait for mine to arrive!
Thank you to the whole team at Barmakians, go see Jennifer!

It takes a lot for me to take the time to write a review, but I was so upset with today’s experiences at Barkmanian’s that I had to.
I have been to the Boston store before, and had much better experiences. However, today we drove from Boston to Framingham just for the visit having shopped around considerably and even having a card of the styles we wanted for wedding band from their downtown location.
We showed the woman our card, who immediately when on and on about how she didn’t know how to read the number on the card, how it wasn’t written for her to be able to find, how it was impossible to search that way, etc etc. Keep in mind this is a product number from people at her own company! It’s not our fault we were given this info and she doesn’t know how to look it up!
Anyway, once she looked through a couple of rings she realized — aha! The product number listed on our card is indeed also listed on their individual rings. From there we found the one and I asked the price and she made us feel extremely guilty to have to «go in the back and price out the ring.» I was confused about why she made this seem like a difficult thing to do, as we have clearly were serious buyers. She told us she thought we were just looking today… not sure how she would get that impression.
From my ring we went to look at men’s rings, and again she was so far from helpful it was ridiculous. We just wanted a basic yellow gold band for my fiancée and it was like we had asked her to pull out the Hope diamond for us. By this time we were still trying to be our polite selves but she just made is seem like she couldn’t be bothered.
I have never felt so put out by a salesperson before, especially for something that is such a big investment. When she finally agreed to price out the rings for us, she came back with a cost that was considerably larger than the Boston store had just quoted us. When we questioned the cost difference, she questioned not only our quote from their other store and made us feel as though we were lying, but also gave no explanation for the price change. On top of that, she was having not willing to negotiate a single penny on the quoted price, so we sadly just ended up leaving without even negotiating or her trying to get us to buy in any way. While I like not being pushed into buying, this woman literally could not be bothered and seemed like she wanted to get us away far more than wanting a sale.
My fiancé and I left extremely frustrated as we saw many other seemingly friendly and helpful salespeople in the store but our woman treated us so poorly I am not sure if we will be returning to either location.

Ugh, what a disappointing experience.
My boyfriend and I drove to Framingham specifically to look at rings at Barmakian Jewelers. We definitely shouldn’t have bothered.
The store is gorgeous and generously staffed. Unfortunately, the staff is incredibly unhelpful. We stood at the showcases for a full 15 minutes without anyone acknowledging our presence. 15 minutes might not seem like a long time, so think of it this way: I could have walked a mile, baked cookies, or gotten a manicure in the time that the staff couldn’t be bothered to assist me.
Very unimpressed.