FedEx Office Print & Ship Center

By far a very rude and disrespectful bunch work at this location.
Unfortunately when the manager (black gentleman) treats customers in a rude manner and finds humor in making fun of you when you are clearly not a «packing expert» like them and question a few things, I wouldn’t expect more from their employees.
I sure hope the regional managers see my post and look in to this.
I own a part time business that is growing and I ship packages 6 days a week. I will probably start looking into UPS.

I generally just stop on to print things on a workstation, and my visit tonight was the same. I usually don’t require assistance, but always have good luck with Conrad if I do need it! Printing a shipping label from eBay and there were nothing but issues — I asked at the desk if he knew what the problem could be. Turns out it was an actual eBay issue — but he couldn’t have been more helpful or friendly. In fact over the years going in this location I feel like Conrad is usually there and always friendly and helpful if approached. I’ll definitely keep stopping in when the need arises.

Strangely enough, as I read other reviews Conrad is the shining star. He too was the Kinko’s savior with me. The service was poor at best and the attitude/​behavior did not help. At one point the manager (on the phone) was defending himself by stating how busy they were. I can assure you that on Thursday afternoon between 2:30 and 5:00 on October 8^th, they had very little business and several workers. After noticing me waiting Conrad asked if I needed help. I said no thank you as I was told to wait for another person who was MIA. After 30 more minutes of waiting Conrad came over and took care of everything for me. Discussing this with a co-​worker, he had the same issue and Conrad was only saving grace. I assure you I have no knowledge of Conrad other than he is the only positive thing about that particular Kinko’s.

I only caught one employee’s name: Conrad. He’s been there most of the times I have visited in the last several months. Every employee has been great but Conrad is a gem. His spirit is great and other customers clearly like him too. Every time he has greeted me as I walked in, been quick and efficient with what I needed, and always says thank you. Places like this and the post office for example can be a little irritating to have to wait in line. Each experience has been positive however. Their business hours are good too.

Conrad at the copy desk is very helpful and knows how to deliver GREAT customer service. He’s courteous and helpful and does his best to keep the queue moving. Not sure this office is staffed as well as it should be for the volume of customers that come through the door, but I know if Conrad’s behind the desk my job will be done correctly — and I’ll get superlative service.

Every time I see my package delivered by this office I know it’s not going to be here on time. At my apartment building they never call, buzz, knock or do anything to let you know they are here. They don’t even leave a note on the door.

Bad business practice. Just went to ship something (Monday ³⁄₉) and I asked the skinny white guy behind the counter if they had a few pieces of scrap paper in the trash I can have to stuff in the top of my box. His reply «no worries I’ll take care of that for you». So upon getting issued my receipt there’s a 3.99 charge for packing material. I said to him I asked for scrap paper and you offered to take care of it for me. So for the equivalent of 4 sheets of crumpled up paper you put in there I’m charged 3.99 and you don’t think you should tell me that there’s a charge? Both him and the woman next to him said sorry for the miscommunication and STILL charged me. What a joke and SCAM this place is. Last time patronizing them.

Woman working here cut my photo with rounded edges, WTF! This is not acceptable lady for passport photos, try a different junkie center or a better studio

Customer service is very bad. One of the guys who does shipping (the one with a beard) is the slowest guy in whole world and has a lot of attitude too.

I needed about 250 copies from 4 docs.
The Fedex store was on the way home so I went there. I was not impressed.
There was no one in the store. The staff didn’t offer to help just pointed me to the self serve machine. The first machine had trouble reading my usb drive. The second machine read the first two docs but failed to read the third doc. I gave up and went to staples. The copy prices at Fedex were about 20% higher than Staples.

This is how I imagine their interview process goes:
Manager: Do you hate people?
Applicant: Yes
Manager: You’re hired
Service is rude and if you have any questions in the self serve print area, well, good luck.

I’ve received great service every time that I have come here irrespective of the time of day /​night. Great staff.
Potential improvements — lower rates for scanning and shipping

As much as I hate to admit it, I am a procrastinator. I usually leave things for the very last possible second, spending all night rushing to get them done. This typically turns out to be ok, as some of my finest work is performed in the quiet peace that is the night, but when my work includes a 4×5 foot poster that I need for a presentation in a days time, waiting until the last second isn’t the best idea.
I stopped by here on my way home a few months ago in a panic. I needed a poster done and fast. I came in, crazy haired and frantic, rushing over to one of the employees. I explained the size and type of paper I wanted, and handed over my file on a little USB thumb drive. I left and spent some time roaming the mall (probably not an effective way to use my time in hindsight) and returned in about an hour, my poster just getting finished up. I looked it over, packed it in a nice shipping tube they had for sale, paid, and went on my way.
The quality of the print itself was great. They did a great job trimming it and there were no smudges, smears, or defects of any kind. It was a bit pricey, but given the size and time constraints, I really can’t complain. The employees were pretty knowledgable about the product, able to give me a good recommendation on the paper type, which turned out to be a great choice (some kind of hybrid vinyl). Would definitely go to again for my printing needs.

I went to the Fedex Kinkos in Framingham to drop off my HP notebook which was on the fritz for the second time in under a year since I bought the thing (lesson 1: don’t go HP). I remembered from my previous experience there that Fedex is very specific because they want you to tape up your box with three pieces of packaging tape per seam and corner. They have complementary packaging tape sitting on the table when you walk in.
The tape wasn’t set on the dispenser the way it should have been and a young man walked by and asked me if I needed help. I asked him for scissors, but instead he had reset the tape back onto the dispenser in under 30 seconds. After taping the box, I stood in line behind another customer to wait my turn. An older gentleman behind the counter asked me, «Is your package prepaid?» «Yes.» «Do you need a receipt?» «No.» «Well you don’t have to wait then, I’ll set it back here for delivery.» And I was on my way.
Easy peasy. Now if only HP would make it that simple.