Goodyear Auto Service Center

I am not at all pleased with the service or the workmanship. The store manager is borderline rude and i got a very uneasy feeling both times i took my car there. The first time I took my car there the necessary repairs were not even completed! I could not believe it. Im not surprised now that everytime I drive by there the parking is pretty much empty. Go to Firestone on Overton Ridge. They are always busy. Good sign.

Great service, complete honesty, and prompt. Thanks fellahs. Came in unscheduled, got a free 29 point inspection, free alighnment inspection, oil change and tires rotated fast. Scott was cheerful and personable. Will be a repeat customer.

Randy and his team are great! Very honest and customer focused. I’m a car guy and he’s always done things right. Don’t listen to posts from non-​car folks. They talk nonsense.

Second time at this service location. First was for an oil change late in the day before they closed. Received great and speedy service and the customer service was excellent.
Now, I’m getting a car inspection and the customer service has been horrendous and the cashier has been very rude and does not seem interested in answering questions. The same cashier seems to be laughing and enjoying himself in the garage, but being an ass while interacting with me. Perhaps he just doesn’t like me? In the end though the service done was quick and overall they did a good job. Also another worker finished up the transaction and turnover. This new employees was much more friendly.

Thanks Scott, got me in and out in less than 45 minutes ! Refuse to go back to Firestone. Much more
Pleasant to deal with here!

Great service, quick, price quote was reasonable and what I paid. I was worried when I saw the other reviews. But they were the only place that could/​would order my car battery. They quoted $ 129 and an hour’s time and that’s what they delivered. They pointed out other things like all places do but there was no pressure to do it. Very pleased with the service here.

«Terrible service! The service manager was outright rude to my wife. Her tire blew & this was closest tire repair center. Would not go back here if it meant walking 100 miles to get new tire. TERRIBLE SERVICE!»

This seemed like a good place to go. The oil change went so well and I have a Goodyear credit card that I can enjoy getting (6) months same as cash for service over $ 150 that I went ahead and got (2) more items off «the diagnostic» recommendation. Well for starters the driver dropped me off this morning after i worked a (12) hour nursing shift and was «brain dead» at the wrong Extended Stay! Who knew there were (2) Extended Stays in the same zip code. Oh! one is «the delux» I walked into the lobby this morning and did not recognize anything. This would be funny if I had not been so tired. So I go out to the parking lot w/​groceries and DEAD TIRED!
It gets better. I went to sleep and woke up at 13:45 and called Goodyear for my pick up ride back to get my van at it is 14:48 and still not ride or call. I was told the fella was on lunch break and he would come after. Well I want an hour + lunch break like this fella gets. I figure the works gotta be great cause the drop off and pick up service SUCKS! It is now 15:35 and still no pick up call so Luis just took off walking to get our van!
The manager, Curtis Keller seemed nice enough.

My wife rolled over a nail on the way home from work, called this Goodyear to see if they would fix her tire if she could be there 10 minutes before they closed and he told her sorry that he had «shut the pumps down for the night» and could not help. She found a competitor nearby that closed at the same time but happily helped her. Doesn’t appear to be a service oriented place.