Enterprise Rent-A-Car

Great customer service! Christine and the other young lady were super courteous. My last Enterprise experience in Oakland left me feeling used. Not here! Came out feeling like a winner. They even returned the iPod I left in the vehicle. It’s a bit farther, but I will continue to come here for the awesome service. Thank you again ladies for your honesty and excellent service!

I rent here about four or five times a year. The staff is friendly, efficient and very helpful. Christine, in particular, is a gem!
No, its not the airport, and yes, the rates are slightly higher, but the convenience is completely worth the extra couple of dollars a day.

Everyone there was very nice and also accommodating. We initially rented a sports car but realized that it was not something we wanted. The people working made it very easy to switch vehicles without any issues.

Love this place! I rented a car for a week recently. The price was great. When I arrived, the person with the car I was supposed to get had just called them to say he had decided to keep the car for another day. They had no available cars except a mini van which I really didn’t want. They were actively calling other locations to try to find me a car that would work for me and found one and sent someone to Richmond to get it. I went home in the van to pack and then came back to get the car I wanted. They switched the cars out in less than 3 minutes. Everyone was very friendly and apologetic, even though clearly this is a situation that isn’t their fault. This is a small place and wouldn’t have rows of cars available like the airport, but I’ve been to huge car rental places where cars hadn’t come in as expected and there was a wait or a change. I loved the customer service here. When I returned a woman who wasn’t even the main person helping me, remembered me, and everyone was extremely friendly. I even thought it was cute that the woman helping me reframed my ‘I hate that van’ to later saying she would help get me out of the ‘vehicle that wasn’t my preference.’ Yes, true. I’ll calm down now (-: It’s only a car. Life is good.

Ugh. I made a reservation with them — then they cancelled about an hour before I was supposed to pick the car up! What’s the point of a reservation then? They didn’t even seem apologetic about it. My reservation was for a Wednesday, but they offered that if I wanted to wait until the next *Monday*, they could have a car for me then. (Do people do this? «Sure, Wednesday, Monday, it’s all the same to me?» It wouldn’t help me get to the event I had to attend.) They do still have cars at a nearby branch, but because of the distance and the three transit transfers it would take to get there, it would require 90+ minutes of round-​trip travel, instead of 30 minutes, which is a pretty big difference when you’re trying to finish things up at the end of a business day before an all-​day event. Despite their slogan — «we’ll pick you up» — they couldn’t help out. I ended up paying twice my original reservation cost with a nearby agency. The staff themselves were pleasant and professional. They just seem stuck with some bad corporate policies about how to handle cancelled rentals.
Long story short, I wouldn’t rely on them. They seem to take a casual attitude toward canceling on you — leaving you in a tight spot trying to figure out what to do instead.

The customer service is ok, but the rates they charge for cars, SUVs, and minivans are way to high. Go rent by the Oakland Airport, the rates are much cheaper. Over 50% less. Check prices on
before you come to this highway robbery rental car company. I showed them the lower rates and they said rates change daily and they would not match the online rates.

I think Michelle was not in a good mood today!
Terrible customer service.
Terrible attitude.
Not knowing her own business. JUST A NO PERSON.
Accusing their loyal customer for an accident on the car!
Her tone of voice makes her far far far from being a manager in a servicing compnay.
Would never recommend this location.

This Enterprise location is awesome – fantastic customer service, which is something that’s majorly lacking at the Budget/​Avis location just across the street. Everyone who works there seems to really care about making sure their customers are satisfied, and they go out of their way to be helpful. I’ve had some terrible experiences w/​Budget, in various cities and locations, and will never use them again. After such a positive experience w/​Enterprise, I will be sure to use them again locally and elsewhere.

An unusually pleasant experience. Rented a cargo van at a much, much lower quoted price than anyone else — including other Enterprise locations. Very quick and friendly pickup experience. When I returned the van, the rep asked me if I had any issues. When I mentioned several minor, less than perfect items, she offered deep discounts, up to free rental if I had felt that to be justified by their shortcomings. I did not take the free offer, but did accept some discount.
By far the most pleasant vehicle rental ever and the friendliest rep I have dealt with.
Highly recommended.

I can’t rave enough about the customer service at the Emeryville location. I have been late to pick up my car and they waited, I have made same day reservations and it is no problem, I have needed a ride to work at drop off — either they gave me a ride or let me drop the car closer to work. Alexis is in charge — don’t know her title but she is the utmost professional — she is knowledgeable, friendly, resourceful and always greets me with a smile and pleasant greeting!!! I wish I could have her on my staff, I am not kidding! If you like outstanding customer service at a value price point — call emeryville !!

Friendly service but refused to give me a ride back to my store which it only 3 miles away after I dropped their vehicle. Seriously? If I didn’t have to get back to my store quickly I wouldn’t mind walking back but I needed their help this one time. Being that this is the first, second or even the fourth time I’ve used enterprise but this location sadly disappointed me today. Oh well, not every one is willing to give a lending hand. I know from now on not to use this location for any future rental services. Thanks for nothing guys.

What s day had accident on bridge and the lady whom runs front counter gave me a box of See’s Candies since I’m having such a bad day. What customer service!!!

Customer service at this Enterprise location is excellent. I use this location of Enterprise frequently because it is convenient, however lately I have had trouble with some of their business practices. Cars arrive with completely random levels of gasoline in them. To not be charged for gas you must either use their service or return the car at the same level that you receive it. This can be tricky and inconvenient, especially when I rent a car with ³⁄₈ of a tank of gas.
Also, I had an incident with a chipped windshield, which was covered by my own insurance. They were paid by my insurance for the damage, but after 4 months they still have yet to return the 250 $ deductible. They keep saying they will, but they have yet to return this $$.
They also occasionally run out of cars as the location is small, and i have received large vehicles after reserving a compact — that is sometime nice, sometimes a pain when parking in SF.
The not returning my money though — that is bad.
UPDATE — they finally refunded my deductible, 4 months after the incident in question. + 1 star. This was ridiculously slow.

Very friendly. I’ve rented from them twice and both times I thought the service was fantastic.

Great service — very professional and courteous. I had to make a last-​minute reservation when my car broke down, and it was all done quickly and easily, with minimum fuss and a good daily rate. They called partway through my rental period to check on me and see if all was well. Extending my rental time by a day was also easy, as was the drop-​off process. Thank you for excellent customer service as demonstrated by your efficiency and manners. It lightened an otherwise stressful few days.

Manager Andrew Laughlin helped my family get into the perfect vehicle. Even with the last minute reservation I made, Andrew was extremely helpful, courteous and made every effort to exceed my expectations. He over exceeded them. Thank you Andrew!
Tracy Nelson, Santa Barbara

Wow! Second time here and the service is still as great as ever — new manager, Andrew, and assistant, Pat, so incredibly helpful and making every effort to rent me exactly what I needed (sometimes I don’t even know what I need)… and gave me a very reasonable VW, Passat, I think. As I drive a Mercedes, Andrew felt this would be the best ‘fit’, closer to my own car. And it was! Beautiful, clean, easy to handle. And then the whole area closed down the day it was to go back (some bomb threat, Homeland Security, etc), so all businesses were closed. But no pressure put on me, just was able to return it the following day, no extra charges, of course… makes me really want to rent a car again!

I received A++++ service from the manager Andrew. He really has customer service down to a science. i am a busy travel nurse and needed a car ASAP he was able to get me into a very nice rental for a very nice price. He is understanding and truly tries to work with you when it comes to making a contract out. I will defiantly return to rent from this place not only are the prices reasonable the customer service is superb. Thank you again.

Everyone here is nice, but I have a specific complaint about the car I received. It has power nothing (no power windows, no power locks), and it has stains on the seats. Additionally, the horn only honks if you push a specific button on the steering wheel. It was dangerous because I was banging away at the steering wheel to alert someone, but it wasn’t making any noise. It wasn’t until after that I discovered you had to push a button to honk the horn.
If I were paying an economy price for this car, it would be fine, but I paid the average rate for a car of this size, and in my previous experiences with enterprise at this price point, I have had cars with power everything. I understand there might be some discrepancy between vehicles and locations, but this was just inconvenient– especially because I had to keep the car for weeks.

Great service! Despite us coming in at 4:30 pm for a car we had originally reserved at 8 am (totally our fault), they still managed to round up a car for us, and they never had a nasty attitude as some people would if they had to deal with late customers.
I’ve now rented from Enterprise (not just this one, but in San Diego and Berkeley as well) several times and have not met a single unfriendly employee. At first I went to them because they had the best deals. Now I would go to them even if they don’t have the best prices (they’re all usually within a small amount from each other though) simply because I trust them.