Avis Rent A Car

1. Rental car broke down three on the highway. 2. Tow truck takes busted car w/​o bringing a new one back for 3hrs!
3. Avis franchise owner LaPrieya Elridge decides to raise her voice at paying customer after we tell her of the car malfunction… threatens to call the cops once I tell her how horrible her service has been. THE MOST horrible customer service! Especially since we’ve been using AVIS for the last 4+yrs. DO NOT RENT FROM THEM!

Owner likes to shout sales information over legitimate questions to take advantage of out-​of-​towners.
She literally shouted non-​stop trying to get the upsale. «THIS IS THE MOST POPULAR ONE!» «THIS IS THE MOST POPULAR ONE!»
Very stressful.

I rent here at least once a month and always have a great customer service experience. Although I live in San Francisco, I would rather pick up my car here due to the awesome customer service. Rental cars are always clean and perfectly serviced. Although the selection is not always large, the staff goes out of their way to find the right fit for my road trip.
Not sure why all the one star reviews, must be the self selective negative crowd having a bad day :(

Lapreiya the «manager» doesn’t have the slightest clue about customer service or organization. This terrible person rented a car to me and a few hours later called and asked me to bring it back because she «forgot I had that car on reserve for a group of people tonight». I brought the car back contingent on getting an extra day free for the car. I later discovered during the end of the week before my contract with Avis expired that I would need the car for longer because my car would be in shop for longer. So what did I do? I did what any reasonable customer would do and I called several times on Saturday during the regular business hours listed on the website to renew my contract and continue my rental for a later day or at least find a compromise where I’d perhaps have another car if they needed it back. No one answered the phone all day long. When I came back on Monday to return the car after no one would answer the phonem, Lepreiya yelled at me in front of my personal assistant about how «irresponsible» I was and how I «did this to myself». What I apparently did to myself was stick myself with an $ 800+ bill in overage fees that I didn’t deserve, of course for my good faith effort to call in. Despite even this, Lepreiya wouldn’t let even my assistant rent a car from the business and then continued to harass and threaten to call the police on us if we didn’t leave the business. Avoid this terrible place at all cost. Enterprise down the street is wonderful and each agent there is helpful and amazing. I hope Lepreiya’s supervisor sees my review and reevaluates the position Lepreiya has in being «branch manager».

I had a very disappointing experience. This is an office that offers both Avis and Budget, and is operated by the same person. The car I rented for one day (a Kia Sportage) was under Budget.
When I got the car, the fuel tank was near empty. So I had to go to the gas station to fill the car myself before driving off. I had to ensure the amount was equal to my anticipated usage, which was inconvenient.
I was told not to worry, and to bring back the car where it was on the gas. When I did so the next day, the lady who operates the office accused me of not filling the car at all, and just using up the little bit that was left.
When I produced the gas receipt, she silently produced my rental receipt, offered no apology whatsoever, and walked off to the back office.
I found the attitude really insulting and dismissive. I do not plan to ever use their service again.

This was the absolute worst customer service I have ever experienced. The woman that said she was the owner should never work with people. She was annoyed and angry from the get go for no reason. She was in the back and said she was studying for a test when I came in. Never go here, there is an enterprise across the street.

Stay away from this place which included Budget. The african women work there claimed that she is the owner therefore she dont care about customer service. I have rent three time at this place thinking to be fair and give them a chance, but all was the worst customer service all three time. Trust me you will be better off going an extra mile to another car rental place nearby like hertz location in Marriott Hotel.

This review is for Budget, which is in the same location as Avis. I’ve rented from here a few times, because it’s so convenient to where I live, but from now on I’ll go out of my way to go somewhere else. The customer service has never been great but the cars were always clean and there were no issues w/​the reservations or returns.
But today was horrible, which is why I’m here Unilocaling. I reserved the car online a few days ago. I go to pick it up this morning at 10:30, well within operating hours, and the doors are locked. The OPEN sign is lit up and the lights are on, but no one is inside. We try the garage entrance; also locked. We try the front doors again and wait a few minutes, hoping someone will appear. Finally we give up and walk away. My husband calls to make sure we’re not charged for a rental we never got, and the Budget lady was insanely rude and horrible. Really ridiculous considering it was the business’ fault and they should be apologetic and trying to make amends. Terrible customer service and after reading some of the other reviews, I’ll be surprised if this place is in business much longer. I’ll be going elsewhere from now on, and warning everyone else too.

This place is horrible and unreliable. They will not answer calls, they will sit there and wait for people to go to the office only to find out there are no cars left!
Office hours should be office hours and somebody needs to be answering calls! Why are you getting paid? It is disgraceful and horrible customer service. That is how you commit business suicide. Good luck

My story: I picked up the car just as they closed, in a hurry, and was not attentive to details; including the status of the fuel tank. As I drove away to pick up my clients I saw that the tank was exactly ½ full. The rental agreement said Full. Damn! I knew I was had. No way to prove anything now. I returned the car with a full tank (per the agreement). I didn’t know whether it was a scam or simple sloppiness, but imagined the latter. When I told the owner she said, «Oh, I thought I told you that» (exact quote). then waved her arm and said, «oh that’s OK, don’t worry about it».
This was a small SUV and I was out ~$ 35.
If you rent from this place, Please note fuel before departing.

This place is conveniently located right next door to the Emeryville Amtrak station. When I needed to make changes to my pick-​up/​drop-​off time, it was really easy to do so. The woman who runs/​owns the rental station was friendly and made sure the car was clean and ready to go when I arrived to pick it up.

I have been here twice now. The first time was to extend a rental and the second time to drop off a car I had rented at a different station and which I returned earlier than anticipated.
Both times I had no issues getting it done but at times the customer service could have been a little more friendly maybe.

#2: 12/​29/​2012 (Rented yesterday for 5 days) Major update to previous review:
this time I rented with Avis but same location, same staff etc. If I could give 10 stars I Would !! Once again I rented a car from here but this time for 5 days with pick up and drop off at this location I thought the car wouldn’t be as good since last time was for a one way to Las Vegas and I figured the distance might have played in the reason why our car was so new/​nice etc.
Turns out No! This time, online rented the Subcompact. but they were out so was offered free upgrade to Ford Fusion OR 2013 Ford Mustang Convertible for $ 5.00 a day! Insurance not increased and still at the price of a Subcompact i.e. $ 9 for CDW and $ 14.90 I think for Liabiilty! Of course took the Mustang! Only had 13K on it.
$ 25.00 extra for a mustang for the 5 days who would say no!
The guy there is ALWAYS super nice… and very generous :-)
#1: 12/​26/​2012review is for Budget which is at the same location. (rented on Dec 21^st)
We rented a One Way subcompact car from Emeryville to Las Vegas. I guess they were out of subcompact since the car we were given was actually a Chevrolet Cruze. It only had 6K miles on it and was leather inside and smooth ride!
It has automatic transmission with the option of manual shift mode (great going uphill!).
Service at the counter, super friendly. Everything was clear and straightforward.
Budget had the best rate for this one way and we got a free upgrade on top!
Returning the car in Las Vegas at the airport was really quick (we did have all insurances so they don’t really look for scratches or anything).

Just a note: this is for Budget, which is at the same location. We booked our Budget rental online, using a discount code from Amtrak Guest Rewards (10% off or something). We were pretty happy with everything. The car smelled clean and like a new car, and it was a nice, newer model Mazda 6. We were told we got a free upgrade from whatever we would have gotten (I think we thought we’d be getting a Dodge Charger… not sure I consider the Mazda 6 an upgrade, not that there’s anything wrong with the 6… in fact, we own one).
One complaint: I wish it was written somewhere how to get in and out of the garage before and after hours, when there’s no one manning the gates or the office. We had a 9 a.m. train at the Amtrak station, and wanted to drop the car off at or before 8 a.m. (as the train asks you to arrive an hour early). We had to wait until the office opened so they’d let us in because we weren’t sure how to get back in the garage.
Turns out you just take a ticket to park, then just throw it out! So easy, but also not something you’d think to do, not wanting to get stuck paying to park.

Terrible customer service, unpleasant staff.
Very uninviting feeling. never again !

I should start by saying that I travel often for business and always use Avis (mostly airport locations). I have generally had very good experiences and am an Avis First Member.
That said, this location is a joke. The cars are always filthy. The woman staffing the front desk (the owner?) is rude and makes it seem like such a hassle for her to get herself up out of her chair to help me.
Oh, and they close on 6 at weeknights, but if you get there any later than 545pm you will find the lights off and nobody home. Sucks for you if you drove all the way across town to return your car!
For now I’ll just try to find another location with somebody that gives a crap about how they run their business. It seems like Avis should do something about branches like this before my loyalty runs out.

I asked my assistant to rent a car for me for a day due to a day trip I need to make to a vendor. She choose Avis since it was right across the office. Since I had to leave before Avis office opens and have to drop off after the close, it was arranged to be picked up the day before and dropped off in the garage same day of the use with full tank of gas. The car didn’t smell too nice but for quoted $ 94.99 for full size SUV, I didn’t complain. That is until I just saw what she charged me on my credit card!!! It was for $ 207.86. More than double of what was quoted!
I would be very weary about using this place ever again.

If I could give this rating a negative I would. Let me say that I’ve rented a car from this location before and have had no problems until today. This past saturday I rented a car for two days. I drove it on the street and it was fine but felt unstable on the freeway. The location was closed so I called the 800 number who suggested taking it to Oakalnd aiport location for an even exchange. Although I paid extra bc of service fees, I didnt mind because i wanted to be safe driving to Los Angeles.
TODAY I recieved a call from the OWner LaPreiya very upset that I would exchange «her car «at the Oakland Airport. and contiued to tell me that their was nothing wrong with the car because it was new…, I reminded her that I am customer and I have never been spoken to like that by a buisness. And the kicker She told me she was going to charge me for one way because I drove the car to Oakand Airport. She was very imature and will NEVER rent from this location again. There is no back story or any hidden agenda the story is as it was told. I thought it was a practical joke but sadly it wasnt. I filed a complaint with Avis and will do so with the BBB.

This place is really fantastic. Our car broke down and we needed a rental, fast. The owner, Laprieya, was so helpful and accommodating. She got us a car and juggled four hundred other things and some needy customers all at the same time. She really helped us out when we were in a major jam. We got a great deal and my boyfriend got to work in time. Yay for Avis!

Emeryville Avis has a decent car selection that amounts to many cars on hand to select from, on a daily bases, if you call ahead. However, because it is off the main grid like unlike SF of Oakland Airport, or Downtown Berkeley you could luck out and get a car at last minute. You will find Avis located next to the Amtrak station. I’ve used them four different times so far and in each case, they get the car rented.
Watch their hours though. I will post it here.
Mon-​Fri 08:00AM-06:00PM
Sat 08:00AM-01:00PM
Sun 08:00AM-01:00PM