Hertz Rent A Car

The customer service here is lacking. I have rented from this place twice in the last month, and both times, the customer service was barely cutting it. One shady step before you get your car is that they make you go around the car and point out the prior damages, dings and dents. It’s disrespectful to me to have to take time to do this. I am not the only person with eyes. Another reviewer here stated that they tried to charge her for damages that she failed to point out upon return. Lastly, It’s not easy to notice every little scratch on a car upon first inspection. On my first rental, I was given a subcompact car while I reserved and paid for a compact car. I pointed this out, and the rep refused to change it. Since it was a long weekend, I had no choice but to take it for my planned trip. On the second rental, the gas was almost empty in the car. This wasn’t pointed out to me, and I almost ran out of gas just getting the car back to my place. I thought it was basic service to at least fill up the tank for the next customer.

I don’t think I’ve ever been lied to, hung up on (while on hold), and had my time wasted running between locations so much by any business. We’ll call you back. No we won’t. Your car’s here. No it isn’t. The other location has it. Oh, they don’t have any cars. We have it. No we don’t.
For four days straight. Still no car, and not a single «sorry about that» or «that was a mistake» the whole time. Zero stars for this shining beacon of unprofessionalism, and I regret that I cannot rate lower.

The Hertz nightmare is real.
It began when I first arrived at the rental office, thinking I’d be out of the place swiftly. No. Hertz had me waiting over a half hour until someone showed. I should’ve left then … I should’ve seen the signs.
But no, I let them quote me a price. A price very different from the one my coupon said I would get. You see, the coupon only works on a special, higher price only quoted when trying to use said coupon. It doesn’t deduct from the regular price. Therefore, applying the coupon leaves you with a price slightly above their regular price. Trickery. Manipulations. Don’t trust Hertz coupons.
After haggling, they gave me a price almost competitive with Enterprise’s. Having already sunk so much time into the deal, I just went with it so I could get on the road.
They gave me a car with no wiper fluid. Fun times.
And now that the car has been returned, they still haunt me. It’s been 9 days and still, no charge has showed up on my credit card. I figure they must like me calling, asking where the charge is. I never received an email receipt.
Each time, there is a new excuse that doesn’t align with their last excuse: «Our system shows it’s closed out and will take 48 hours to show.» «Our system says it hasn’t been closed out yet.» It seems a manager is nonexistent at this location. I always get transferred to a call center that’s located who-​knows-​where.
Customer support is horrible. I just want to see the charge on the card to know that they didn’t change the price because I know they love changing prices.
All-​around terrible experience.

My car was in an accident so my insurance company got me a rental car from this location because it’s a 10 minute drive from my house. I needed a ride from them to pick up the car because I have an infant with me and it’s a little far on foot.
Well, they told me someone will be at my house in 30 minutes but it turned into several hours and I really needed a the car to pick up my husband from work. When the driver finally showed up to pick us up he was driving a mini cooper even after I had specifically told the operator I had a baby in a carseat with me. I almost couldn’t get the carseat into the back seat of the mini. WTF?!
When I dropped the car off to return it, they told me to just drop off the key after parking the car which I did. Two days later, I get a call from hertz asking me when I was going to drop off the car… okay. You can tell the people who work there really don’t give a sh%t.
People who work here seemed nice enough once you talk to them in person.

I recently rented a car from this location. One of the best car rental experiences that I’ve had. I made my appointment for 7:30 am pick-​up and my car was ready for me to go. Alex and Kim were very polite and they didn’t pressure you to add the extras onto to your bill which was an eye opener for me. I would recommend this location to anyone.

My last two rentals here have been horrible experiences, so I’m giving up on this location.
In my most recent rental, I was charged $ 40 for fuel upon returning the vehicle, even though it was clearly noted that the fuel was at ⁷⁄₈ level when rented, and I returned the car slightly above that. basically full. In addition to that, I never received my e-​mail explanation of charges upon returning the vehicle and had to call and wait 15 minutes on hold while they attempted to track it down. Got disconnected… wasn’t called back. She even tried to suggest that I didn’t return my vehicle on the day I actually did because they couldn’t find my return information. I know when I returned my vehicle. I’m not stupid.
In the previous rental before this, from the same location, I was charged for damages which were clearly pointed out as pre-​existing when I rented the vehicle. First of all, when I went back to the location to talk about this with the counter agent, she claimed she tried to call me about it. Um yeah, no you didn’t, you have my correct phone number on file and I never got a missed call, let alone a voicemail. When I reminded her about how she clearly pointed out a huge dent when I rented the vehicle, she tried to tell me that those weren’t the damages that she was talking about and the damages were different and far worse. However, the car was already taken away for repair so we couldn’t even look at it together. I think I would know if I had put a huge dent into my rental, and I don’t even see why I would be rented a car with pre-​existing damages that should have been fixed first in the first place. I was basically accused of lying and denting the car when I KNOW that absolutely nothing happened to it while in my possession. Shout out to American Express Premium Car Rental Insurance for making this go away, but they shouldn’t have even had to pay for her mistake on this one!
Even though I had rented from here several times in the past (From Roz, who was great, and I guess doesn’t work here anymore), both of these things happened with the same person at this location, and ironically they were my first two rentals after becoming a «gold» member.
I used to rent almost monthly from Hertz, but after these two instances, I’m done with them. Thankfully there’s an enterprise location with 4.5 stars right down the street. Byebye Hertz!

I’ve had great experiences with rentals here in the past, which is why this specific location was my go-​to rental spot the past 10+ times I needed a car. I’ve even recommended this location to my staff for company use. However, my past couple experiences, with a Hertz employee named Kim, have been extremely terrible! I was accused and charged for damaging a vehicle and had additional fuel charges. I’m an honest man, and I admit to my faults, but these accusations were not true. I’m extremely disappointed and will never rent from this location again. Do not rent from this location if she is working, you will regret it. If you do, make sure you have them document every scratch and take a video/​photos of the vehicle’s mileage and damages — I’m serious. They (she) will find a reason to make money off of you or pay for their faults.

This might have been the worst experience I hav ever had renting a car from a car rental company. First off, we got there at 7:20 before they opened and we were greeted at the Hertz Express by Alex and the first thing he said to my girlfriend and I is «We don’t open until 7:30…so yeah.» Not a «Good morning, how are you?» or anything? Then Alex sat down at his computer for 10 mins and right at 7:30 turns to us and asks what we need help with. I had reserved a car and everything with the reservation was fine. That was until I tried to use a temporary debit card (since I lost my actual debit card) but it couldn’t be accepted because it didn’t have my name on it. I’m clearly stressed out and I don’t know what to do. Alex just sits there and sighs like he is annoyed. Doesn’t give us anymore options or tell us any other way we can pay for the car. Anyway, we leave to go get money out at the ATM and transfer the money to another card. When we came back to pay for the car Alex was talking and laughing to another customer about why we weren’t accepted saying «Yeah, we don’t like to accept people with bad credit or cards without names on them because of identity theft.» And then he laughs. First off, you don’t talk about customers to other customers. It’s just plain rude. We left to go get coffee since he was busy and when we come back there is just some girl sitting there on her phone and tells us Alex will be right back to help us shortly. Then two more customers show up and she calls him on the walkie-​talkie to tell him he has customers. What is she doing sitting at a desk if she isn’t even working? Anyway, Alex walked in with a smile on his face and sees the 3 customers waiting and immediately his expression changes to annoyance. He looked annoyed that he had to do his job.
Alex has to have the worst customer service skills. I will never recommend anyone ever use this Hertz location. It is an awful location with awful customer service.

This consistently has the worst service of any car rental place — ever. Number one: they are constantly understaffed so when you go in you have to wait forever and they usually look at you like you’re the biggest jerk in the world because you’re causing them to have to do work. Number two: they don’t always get the rental info correct. The ONLY reason I use them is because it’s so close to my house and I want Hertz rental points. Enterprise always has excellent service but they have no rewards program.

As I was driven to this Hertz location, having found it indirectly through a discount program with the company I work for, I decided to check the Unilocal reviews and recoiled in horror; had I made a mistake in choosing this location? I had to be on my way to Los Angeles in an hour, I couldn’t be without a car or be delayed too much.
Upon arriving no one was around and I was instead greeted by a sign proclaiming someone would return within 20 minutes. Thankfully Alex returned moments later and I left within 10 minutes with my rental.
I only knock off a star because of this particular Hertz setup (I’ll come back to this in a moment) and that the car itself had some problems — a problem that Alex sincerely apologized and gave me a discount for, as well as providing advice as to what to do next time.
To address the other reviews — if you need the full attentive and efficient service of a complete rental location with many car options, try somewhere other than a tiny rental desk at the back of a hotel — go to an airport location or other nearby option. I can’t speak to the service provided by Alex or Kimberly generally, but I left happy.

THE ABSOLUTE WORST rental location in the world!!! I wish I could give them Negative stars. Where can I start… I booked my reservation online thinking it was a good deal WRONG!!! Even though the office was supposed to be open no one answered the phone for the 1^st 2 hours… I had to call another location to get the Emeryville office on the phone. The 1^st time I got through Kimberly answered placed me on hold disconnected me and didn’t call back. I called her back and told her I need a ride for a 12pm reservation they are only 15 mins from my job she «took» my phone number and address and said she’d call back to tell me what location was coming to get me … Really… 25 mins later no call. Called her back she says «the guy is on his way… oh whats the address again» How is someone on their way with no address… 15 later I go outside to wait no one shows, call them back get Ciara, who says hes lost, hes gonna call me… 16 mins later, no show, calls back gets Ciara hes still lost i’m gonna call him. 15 more mins where gonna send someone from another location to get you. REALLY!!! I could’ve walked there by now… 15 more mins IM BEYOND DONE… Goes back to my office to call gets Kimberly and tell her I want to cancel «is this the woman in Oakland» she says, Uh yes dummy its me… You didn’t see the guy… Now I’m LIVID… How could I possibly not see someone I’ve been outside waiting for over an hour is she serious??? (the profanity I could use to describe KIMBERLY right now) JUST cancel my reservation… NO CAR!!! Seriously I was in a car accident, I’m injured I have never had an experience like this with ANY company!!! I hope they are all FIRED! obviously a group of Incompetents. THIS is only the 1^st of many reviews and complaints I plan to write about this place. I’m a Christian and a professional woman I have never cared enough to write a review like this. BEWARE!!!

My One Word: Fail.
Fact #1: You will never get what you booked for.
Fact #2: Kimberly is really nice and friendly when you get to know her in person.

I rented a car here over a month ago, since I had been in an accident and needed a replacement car right away. The African-​American woman was very nice, explained things extremely well, and had me out the door in 20 minutes. When I returned the car I needed a lift up to the auto repair shop on Shattuck in Berkeley. She offered to take me there, something that was unexpected and I hadn’t even asked. All I can tell you is my experience with this Hertz location was very good!

okay, i once had a pretty good experience from these people. They recently moved to the back of the hotel and wow have things changed.
I was going to visit my mother for Christmas and go to get the car. The woman behind the counter was nice enough but then decided to up-​sell me on every little thing.
She very quickly snatched up my card and ran it without giving me a total.
What i had booked online to pay — 275 $
What she ran my card for — 900 $
It was declined… i am a student not a high roller.
She looked up at me and gave me a very different look and said «you know i can only run this twice so if its declined again your out of luck»
all this and she still had not told me the total. so i had to interrupt her to get the total and then inform her that i didn’t have that much room on my card so please take all the extras off.
we eventually figured that out, walked away with a tiny car that smelled like vomit and had a flat tire about 4 hours out of SF.
i get back in time to find out that the woman who rented the car to us is about to leave for the day and she let us book to drop off on a day they were not open. we go to call our very eager «ros» and she answers with i have a customer in the lobby and puts me on hold. she let me stay on hold till they were closed for the day and never picked up the phone.
this is all i have to say _​_​_​_​_​_​HORRIBLE CUSTOMER SERVICE.
go somewhere else
in fact every other place i have rented from in the bay is better than this.

This hertz location is very very slow — it can take more than 45 minutes to rent a car with a reservation. The cars are often smelly and dirty. I had to wait ages for them to finish «cleaning» the car for me last time. It still smelled like cigarrettes and has sticky stuff all over.
I also hate that they carry nissan versas and sentras as the compact car model. Both of these models are pretty horrible. Avis nearby rents the chevrolet sonic as the compact which is a much better car with better mileage.
If your time and happiness are worth anything, go with Avis by the Amtrak station.
The only positive is that this hertz location is very inexpensive.

I will never rent from here again. If it wasnt for my insurance company paying for my rental… #Fail standing here for over 30 mins. No help. Second visit here and I might have to come back a third time and try again.

Hmmm… my star rating is straddling between a 3 & 4. 4 because I copped a good deal online for a midsize car equipped with FREE gps for President’s Weekend. 3 because the car I did get reeked of cigarette smoke therefore keeping my kids and me enveloped in carcinogenic stank in and out the car.
Service was quick checking in and out. The rep asked if I was eligible for any discounts and when I was uncertain, he went down a list of qualifying memberships. SCORE! Coscto membership gets one 10% off. Although a nonissue for me, they do a soft credit check when renting using a debit card. Odd.
I’ll consider this place again for future rentals if I could get another deal. When that happens, I’ll be sure to get a smoke-​stank-​free vehicle.

My mom came to visit me and wanted a rental car. They told her the car would be ready at 1. So at 1:25, thinking they meant pick up the car after 1, she walks up to the desk to get her car. The man was giving someone else a car. When it came to her he said, «I don’t have any cars.» She told him she’d made a reservation a few weeks prior and had her confirmation info. He shrugged and said, «You’re late. I gave your car away.»
And that was the end of the conversation as far as he was concerned. She asked if another car was going to be there soon that she could have, and he said he had no way of knowing when someone would return a car (Really? You don’t?). Then he just stared at her for a while, before sighing and saying he could call another location and see if they had any cars.
Seriously, guy? Your job isn’t that hard.
In the end, no, she never did end up getting a car. Nice, huh?

Poor experience all around. You will never receive the car class of your choice even when you book several weeks in advance. Need a four door compact? They’ll give you a two-​door Camaro with worse gas mileage and poor rear visibility and spin it as doing you a favor. I found Alex to be completely unhelpful in providing a proper solution. I thought the purchase of a Gold membership would have offered better selection or service but this is not correct. I would not recommend Hertz to others and would tell them to use a competing rental company.

We just recently rented a car from this spot for a weekend trip. The 5 stars are based on getting a pretty good deal online and then just going to pick up the car from this location. It was my first time booking a rental online and if its yours, then here is a tip: If you find a good deal… then book it! I found a GREAT price and thought that I’d come back the next day to book it but it was gone. They put blackouts on coupons at random times, so to be safe, just reserve a decent quote and cancel it if you end up finding a better one.
I had rented from Avis and from Enterprise before but since this was my first time with Hertz, I had some anxiety. I was expecting to get like a 1992 LeSabre for some reason. Luckily, that didn’t happen. We got a Kia with only 20 miles on it for 4 days (about $ 100 w/​taxes!!). Can’t really beat that. The guy behind the counter also filled up the tank for us and then refunded the money when we returned the car with a full tank. Pretty good service! I don’t know if I just got lucky this time, but I’d probably come back here to rent a car considering the price and service.