Yakety Yak Wireless

Terrible!!! This place is an absolute rip off!!! Pay $ 15 for a repair place that won’t rip you off!!! Do not go in!!!

Customer beware. I came in to by a flip phone to use for 10 weeks. Once it was connected to a service, I found that top half of the phone didn’t work. Took the flip phone back, and was told that Yakety Yak is not responsible for any breakage. Mind you — the phone they sold me never worked!
They got the top half working — and then found that there was no sound. None. (They get away with this by being unable to hook up to your service in the store — and having you go somewhere else to test it). Went back a third time, and left it there to be fixed. At the same time I called the credit card company and put in a dispute. The 10 weeks passed, the phone never worked. Luckily the credit card company just found the dispute in my favor and gave me a full refund. DON’T WASTE YOUR TIME BUYING A PHONE HERE.

I was referred to the DU Yakety Yak by the Verizon store at Evans and Colorado. I am 6 mos from «upgrade» and I smashed the screen on my Samsung 4S. I was so bummed out. I could not afford a new phone at $ 500-​$ 600. Verizon couldn’t help. But the referral helped totally. For $ 160 I got my phone back the same day. Brian, the guy who helped me, called me AND emailed me when my phone was done. Best of all I got to stop into Mustard’s Last Stand on the trip! I can’t understand any negative review of this business. They do what they say they will do. That’s been my experience, anyway. In fact, they made my day.

There is 2 locations now. These guys are always dressed nice. I bought my note 2 here. I’ve had it 8 months, they gave me a charger and a warranty. I bought a case from the mall in 2 days it broke couldn’t exchange it. But they recommend a proglass. So even without a case I feel my phone is safe. Some of these people that write reviews are so judgmental. I love these guys. Great customer service. I give it to these guys there are lots of repair shops around and these guys match prices. Great job guys!

The smell of a dirty bathroom upon entering the business should have been a clear indicator of what I was in for.
I came here to get a cheap backup phone while sending mine in for warranty repair. After purchasing the phone I went to the Verizon store at Cherry Creek (who had referred me to this place to get a non-​$ 200 out of contract phone), and after 45 minutes of them being on the phone with tech support they said the phone I was sold was not «in their database» and it could not be activated.
I drove back to the store and said I wanted a refund because the phone couldn’t be activated and I no longer had time to deal with this because I was on hour two of my lunch break. The clerk refused to refund the phone I had purchased an hour ago, and said he would exchange it and activate it there– however for the first phone he said he couldn’t activate it and I would have to go to a Verizon store. So something MAGICAL must have happened between the first and second phone and now he was able to activate it for me.
After returning home with the phone and catching up on work calls and voicemails I plug the phone in with the charger that came with it– nothing. The phone does not charge. I highly recommend if you have a product issue you do what I did and dispute it through your credit card company, I wasted 3 hours and still have a broken phone.

I’ll never go to Yakety Yak Wireless again. For all the products I’ve bought in my life, I’ve never felt compelled to write a review, but this situation pushed me over the edge. Three trips later and all I have is a useless store credit…
Trip #1 — I went there to purchase an external battery charger. Pretty simple request, and I told the salesperson the phone I needed it for. He sold me the wrong charger.
Trip #2 — Exchanged the wrong item for the right one. And was told «if there are any problems let us know and we’ll take care of it.»
The charger did not charge my battery. I don’t know if the problem was the charger or the battery, but either way the product didn’t do what I needed it to do.
Trip #3 — I went to return the product and was told I could exchange it or get store credit, but no refunds.
What a joke of a business. I strongly encourage you to take your business elsewhere.

I smashed the screen of my iPhone 5 and did not want to go to Apple for fear of getting charged too much. I called Yakkety Yak and the person who answered was friendly and well informed. I went in the next day, and though he had said it was going to take a few hours, it was done after maybe an hour and a half max.
The phone was good as new. And they cleaned it and even put a protective screen cover on it.
The person I dealt with was friendly, respectful, and even gave me tips about things to do to improve my phone (that don’t cost money). And the screen comes with a 1 year warranty, too!

Terrible experience. My wife tried to save money by purchasing a replacement screen for my ipad on Amazon and installing it. After doing most of the work, she wasn’t able to finish. She took it to Yakety Yak and they quoted her $ 35. Two days after they said it would be done, we called (they did not call us) and they said they had finished it. My wife asked why they didn’t call and they argued that they did. We got busy so we didn’t pick it up for another week. When we picked it up, they charged us $ 70, $ 35 more than the quote! To make it worse the edges of the screen were peeling up. When asked about it, the guy said ‘it may take 24 hours for the glue to set’. My wife then explained that they’ve had it for 2 weeks already and then he said ‘just keep it pressed underneath some books for a couple days.’ What a joke of a business! I couldn’t deal with them anymore so we just took our iPad and put it in a case to hide the edges. Lesson learned, should have listened to the other bad reviews.

You think you are in retail store, but really it’s like the pawn shop in ‘Trading Places’…

I had an old flip cell phone with a cracked screen. Every business I called, including my Verizon carrier and the Verizon store which sold me the phone, told me that the pictures and texts on the phone could not be transferred, period. I was told the same thing by Best Buy, RadioShack, and MicroCenter. Finally I called Yakety Yak Wireless and they said «Sure, we can do that.» When I asked how much, they said «About $ 10.00 (TOTAL)» ! They not only solved my problem when no one else could, they were professional, knowledgeable, and courteous. They spent a lot of time answering my many questions about replacement options, plans, and technology in general. All without ever trying to sell me anything.
When I asked them, as an afterthought, if it was even possible to repair the screen, they checked their warehouse, found an identical phone, and repaired the screen making my phone as good as new. They finished the job by the date they promised at the price they quoted me. When it’s hard to find excellent customer service these days, it was a pleasure to discover there are still businesses out there which provide excellent service, courtesy, and value. I will be going to Yakety Yak Wireless from now on when I need any cellular products or services.