UPS Customer Center

Stacey the supervisor at the Concord facility hung up on me mid sentence and YELLED the following:
«You are going around in circles and I’m not going going to listen to you»
I immediately called back in attempt to reach a different supervisor but Stacey answered the phone and once she figured out it was me hung up AGAIN.
Let me make this extremely clear I never once yelled or used profanity during this conversation.
So she had zero reason to hang up the call.
UPS delivered a broken potted plant a week ago. I filed a complaint and a damage report and the manufacturer sent out a replacement plant. (also a bad customer service experience at the concord facility but nothing like Stacey) Today I received a SECOND BROKEN potted plant from UPS. A plant that held great significance to my fiancé and I and WAS meant for the tree planting service in our wedding. So if anything UPS is going around in circles with awful customer service and pure negligence from their drivers.
Stacey if you cant be polite, friendly and respectful DON’T work in customer service! It’s that simple.

One of the warehouse guys is the absolute rudest person I have ever met. Completely shockingly rude. That person should be fired I am so sorry I did not get his name.

Unreal. UPS has delivered hundreds of packages to our house — the one time we’ve got perishable seafood overnighted for a party, the driver says he can’t find our house… how is that even possible??? Trying to track him or anyone down locally is a disaster. I will do everything possible to avoid using UPS in the future — how they could hire somebody so stupid that they can’t find a house on a residential street (that google or any map service pulls up with ease) is pathetic.

Not knowing what time this place opens I arrived 30mins before it actually did. Me and a lady arrive at the same time, she has a package and I am just trying to pick up. A ups worker opens the door and takes the package from the lady and since I realize the place isn’t open yet I start walking to my car. Some other guy getting out of a car asks if the store isn’t open and I say what just happened, he continues to the store and knocks and the ups worker lady lets him in!!! So I walk back to the store as some other customer approaches, he’s also trying to just drop off, we wait outside in the drizzle and freezing cold and watch through the tinted windows as the ups worker helps the first guy at the counter letting him fill out paper work and get his package, she discretely lets him out from the back. We obviously see this guy go back to his car with his package and I say «she helped you!!!» And he says «yeah» smiling as he walks to his car. The guy in line with me taps the window and the woman opens again she takes his letter and she starts closing the door. I yell to her, because she’s trying to avoid eye contact with me, and say «you helped the other guy with his package?!» And responds with, «he said he had to get to work by 1p, i have a lot of things to do…» And she closes the door.
I came back around 3p and all of the employees were doing NOTHING! The lady who refused to help me earlier (Vicki I found out was her name) was on her personal cellphone. Some other lady was stuffing her face in front of a computer and a guy, who was the only person to acknowledge I had even entered, asked me what I needed seemed to be just walking around in the store. When I told him I was there to pick up a package he asked for my address and he had to pry the keyboard away from the lady eating because she was at the computer to lookup info and she wasn’t looking anything up even though she voiced from her stuffed mouth that the only way I could get my package was if I lived at the address. The guy (unfortunately I didn’t see his name) was the only person working at this place and got me in and out of the place in less than 5 mins. Get it together UPS! If you’re gonna help someone before store opens you should be prepared to help everyone else who’s out there waiting.

The woman that usually works the desk needs to be either retrained or replaced. Probably replaced, as her attitude has (for years) consistently indicated that she does not want to be there. Nasty, rude and no qualms, whatsoever, about making personal calls, on her cell phone, with a few customers waiting to be helped. I’m pretty sure that weekend plans and kids antics, aren’t the subject of UPS business conversations. Raising her voice, angrily, towards customers, is also completely unacceptable.

Seriously, read all of the reviews. These delivery drivers will mark your package as «delivery attempted» when in reality, they did not even get out of their truck. I had been anticipating this package for days and I was really disappointed. I even sat in my living room right next to my door so that I could make sure I could hear the knock at the door. There was no knock. They didn’t even leave a notice, like they are supposed to do. I talked to a really nice man through customer service, and he told me that this was unacceptable and he would send a message to the supervisor and I should be called back by 7:20 PM. I didn’t receive a call, of course. I called customer service again and the lady was very empathetic. I let her know that this is apparently a common occurrence at this location according to Unilocal reviews. She thanked me for letting me know and was very nice and understanding. Great customer service line UPS, but this is a bad location.

Worst experience every” lazy lairs” they truly are. DRIVER doesn’t even show up he went TO the office seen it was closed and said f*** it, didn’t attempt to go to my place, at all sooo I called after I received a noticed saying failed attempted no one attempted shit no one did anything! I called at 2pm ask to see if the driver could drop it off or at a ups local location, tgey said they would call me in A hour smh hour goes by no call, so I call back they say a supervisor will call u in a hour, hour goes by again still no call and then I call a gain I’m on hold right now as I write this i swear on my life, 30 mins so far worst shit ever I’m going drive down there right now! Worst ever!!!

Not an organized facility. Luckily for me my package came out as soon as I gave my address but others in line had to wait around while they located missing packages that apparently didn’t make it on a truck or have a designated location in the facility. The office itself was messy and everything was in disarray. One woman worked alone with 5 people including myself in line. Hopefully my next package is delivered when I’m at home.

If I could give no stars… Or better yet negative stars. I damn sure would ! What a group of lazy ass liars. The driver lied and said he made an attempt to deliver when he never came to to my fucking door ever ! And after three calls I finally got them to agree to hold my package at the location. Now who knows if it will actually be there for pick up ! Just damn ridiculous who lies like that and I knew the driver was lying because I was literally in my living room with the blinds open waiting for my new iPhone and also if they miss you they are supposed to leave a notice ! No damn notice ! Lies

WARNING, DON’T USE UPS SERVICE, A PUNCH OF LAZY LIARS.
UPS Concord delivery is a nightmare! they are just bunch of lazy lairs. The driver loves to lie about he «tempted to deliver and the person is not available». I was home the whole day and not a soul came by. They posted on status saying 2^nd attempt made?! I contacted UPS 4 times and wanted to talk to the supervisor and no one answered the phone. After 5 calls, they still could not do anything. Be careful, if you have package from UPS, watch out this concord UPS drivers. (Friday is the worst, this is the time they can go home early and not delivery). Also, if you are Asian, they talked to you like a dog. the 1 – 800 is not working, also, there is no supervisor there, don’t expect someone high up will help you.

I wanted to give a huge shout of thanks to this UPS center. Do to my mix-​up on a delivery (I gave them an address that was non-​existent) an important package was marked to be returned to the sender. I called this office and they went the extra mile to get the package and get it delivered to the correct address. THAT is customer service. No complaints on this end!

I needed to pick up a package from their customer service hold counter but I needed it before they opened at 1pm. I asked Greg to help me and he found the package, signed it out and handed it over! I had come prepared with a box of chocolates for any inconvenience I caused, he was happy about it. THANK YOU GREG!

Never again. Send 3 packages within California, 2 Day service and the clerk just offer me the same shipping method costing twice more. I ask for the cheapest, ground shipping. I notice the mistake in attempt to get a refund and the manager refuse to offer any partial refund and denine any of the staff at fault.
I even call the 800 number to file a complaint and the corporation don’t even get a crap and ask me to refer back to this place.
Never do business with poor customer service and anyone who felt cheated should report them to BBB, Better Business Beneau.

I recently missed out on a package being delivered to my home. I Called their Customer service number and they offered to call the driver to meet up with me. I was so happy I called in. The driver met me at the Ups Store By My Place At THE Scheduled time. Great customer support. Thank you!

Oh, I wish I didn’t have to deal with these people. Does it tell you something that UPS corporate does NOT have any complaint system?
OK, paid for important meds to be delivered overnight by 10:30 a.m. regarding a federally-​regulated program. If it is over 24 hours, bingo, you are dropped and have to re-​register, new lab work, another trip to the doctor, etc. (lots of $). Our building is surrounded by a u-​shaped parking lot, with a north and south entrance. Usually the delivery guys pull in one side, deliver as they go around, and out the other driveway.
Today the south parking lot was closed, but the north was open… but I got no delivery. Pharmacy anxiously email me ~ couldn’t deliver… we are on the north side. OK, this is kinda understandable, but the following is NOT.
3 p.m. and they would not re-​deliver. Driver refused. Here’s what the wonderful supervisor Monica at this facility came up with: I am required to LEAVE WORK, drive around the block to another light industrial building, and wait for the truck to arrive between 4:15 and 4:30. I am the only one on phones during that time; so I am supposed to lock up and leave??? Literally this other building is less than 1 minute away. Oh, yes, and take ID!
The pharmacy’s hands are tied: they ask me to go get the meds, but video it so they can re-​coup their delivery fee, or at least have some proof what was up with the delivery situation.
I called Monica back (how did she EVER get to be a supervisor) 925 363‑9650, 9637. I tell her I will be there, but I am going to call «7 On Your Side» about this; she tells me ‘have a nice day!’ So after I make arrangement with staff returning for the day, a little before 4, in walks my UPS guy Mr. Watkins. Guess what? He is able to pull right in the parking lot, and parks in front of our door. But he is surly and mean.
Should we have to be concerned about retaliation? That’s what the boss is thinking! How can they stay in business?

LAZY LIARS!!!
We live in an apartment complex, and waited all day for our package to come. Right after the drop off time the driver pulled into our apartments parking lot. Mind you, our package was 126lbs, so I went out to help the driver. By the time I got to the front door, I saw the driver leaving, WITHOUT.COMING.INSIDE. We saw online «1^st attempt made» Bull****! We called UPS up, spoke to a supervisor who was no help, and defended the driver by saying «she went inside to the wrong address». The driver was lazy and the supervisor defended her lies. Normally, I have never had issues with deliveries, but witnessing this unprofessionalism was absurd! C’mon UPS, show some integrity…

WORST CUSTOMER SERVICE EVER!!! Vicky and Cynthia gave me the worst service ever and will definitely never come back! Came at exactly 5:25 pm to pick up a small package. The doors were locked, with people still inside. After knocking for the last 2 minutes a worker sitting down eating told me to «go away! «after knocking again a worker comes out, with a discussed face saying if that’s my car out front And that I better move it or else she wouldn’t give me my package!!. I told her someone is in the car just dropping me off and they will move it. She then let’s me in and asked for my address and goes to the back to get my package. As I’m getting my package I told her you guys shouldn’t be talking to customers so rude and I asked for her name. She told me her name is Vicky and I told her that I will be calling her corporate office for this experience and she told me in her own words «if you complain on me I’m going to send all your packages back bitch «as I walked away the other co workers kept laughing. NEVER AGAIN will I step foot in that center. Would know rather stick to FedEx. Thank you!!!