US Post Office

Staff is always happy. The line is either nonexistent or moving FAST! They are accommodating (often cuff me tape, stickers, and such). Best post office in the east bay and I’ve used a lot as I’m heavy into Ebay. The staff is soo nice. This is a model usps store and I hope the staff is well compensated for their terrific work. I can’t understand the negative reviews on here.

If you come here for a passport … DO NOT GO TO THE ASIAN OLDER LADY. (Sorry didn’t get her name) .
I stood in line for 30 minutes. And I watched her just tell people no for no good reason. Even rejected someone for having a original birth certificate saying that it wasn’t original. and a lady before telling her her 5 forms of ID were not good enough. The lady kept asking her what exactly do I née and she gave no answer. How is she even working there???
There was two ladies working one Indian. Who I was praying she would help me but then she left…
So it was finally our turn. I already had a feeling we were not getting our passport. And I was right!!! We had all the forms filled out and ready. But she said oh it’s not correct but she gave us the exact same form to fill out which how was my info or form incorrect? Or how was that not ok? But okay we filled out the form again And then she asked oh I can’t take your picture. Only men. Because women have «shadow». How?
She responds with a vague Answer… «Oh girls shadow no good». How does this make any sense? And to even try to argue with her would be like trying to talk to a piece of cardboard complete waste of time
To even complain to a supervisor I had to call a 1 – 800 number. This place really sucks. Or maybe just the passport lady. Sad that this is a government job and have people like her working there.
We went to another post office and got our passports with no problem.

This place sucks period. I got shifted to 2 different idiots when I told them my package was supposedly delivered and both people said they couldn’t help at all. The very rude and almost unintelligible lady at the customer service counter basically told me to leave since they were closing and shut the door on me. It was 4pm, on a Friday afternoon mind you. There were also 2 others behind the counter trying to figure out a money order like it was a calculus problem while there was a ton of people in line
Not sure who’s delivering mail but my registered mail tracking says someone attempted to deliver it and left a notice, guess what? Yup that’s right no notice at all. Use FedEx, UPS, a pigeon or the Pony Express but stay away from the postal service. You’ll probably die before your package is delivered

If i could give this place negative stars I would. This is the worst display of customer service I have ever seen in my life. This place make the DMV look like the express lane. I am here because a certified mail that was supposed to be held for up to 15 days was returned to sender after 4 days.
I was told to go to the back room and ask for a supervisor which I did. I waited behind a lady for 30 minutes. When she was done with the supervisor I walked up and the supervisor was walking away and I asked her to stay. She said no one is answering the phones to which I replied let them ring I’m physically here. She kept walking. As I type I’ve waited another 20 minutes for a total of 50. The lady doing passports has called on the PA. Twice for a supervisor and no one has responded.
I continue to wait… and wait and wait and no supervisor.
They just called supervisor Sarah for the 5^th time and she still isn’t here. It was funny the page was supervisor Sarah someone is still waiting. Now the conversation is who is a supervisor and who is qualified. It appears as if no one in charge. If this was a company that had to make profit it would have been out of business a long time ago.
Finally someone showed up. Funny thing is it was a guy who walked by earlier looked in and left. Avoid this place like the plague.

It’s been two weeks since my package was supposed to get delivered. After multiple investigations there is still no resolution. No one answers the phone, because why would you want to call when you could go down and visit their horrible customer service in person right?
At this point I’m pretty sure they took my package as a present to themselves on a job well done angering a customer. Thanks USPS Concord… you are the worst!

Try to avoid this place if you can. Living in Concord, I have no choice but to deal with the customer service comparable to a cat. Depending on their mood, you may or may not have your task accomplished. Good luck everyone!

There needs to be a «0 Stars» option. Ridiculously terrible service. They closed the ticket on a Missing Package request despite not actually finding the package (or calling me to let me know). I called to speak with my point-​of-​contact and was put on hold while they went to find her; 30 minutes of hold time later I got disconnected. I called back and no one would answer. It took an entire 47 minutes (I counted) of ringing their phone before someone finally picked up, put me back on hold, and promptly forgot about me. After that I decided the $ 20 package wasn’t worth the hours of calling it’d take to track it down.

Despite all the negative reviews here, I love this Post Office.
I have a PO BOX here and have a lot of patience.
Yes, there are a lot of upset reviews about this place but the workers here are not to blame. They are just doing their job. They usually help people to actually save money to avoid overcharging. Some people would react right away but I see it as them trying to help you out.
Nothing to be upset about…
If there is no parking feel free to park across the street (e.g., home depot or Ethans Furniture)

Slowest workers ever. Line is out the door, 4 people working at the counter but 3 of them say window closed. WHAT THE FUCK. No wonder you’re going out of business USPS! Pathetic.

This post office, like most it seems, is often understaffed with long lines. I went to get my passport renewed. The hours for passport services aren’t listed on the large sign outside that states they accept passport applications. That service closes at 2:30. So, back again today at 1:00. Nope, today they are short and don’t have anyone to help. Most of us work 9 – 5 M-​F, so no, it’s not convenient to come back tomorrow. I’m working. This is another example of why the USPS is the last place I go when I need a service I can get anywhere else.

My mail was on vacation hold for 5 days with a request for delivery on. 6^th day. On day two a 1^st class package with tracking numbers says it was delivered to the mailbox. Said package has yet to be found or delivered to me 3 weeks later, spoke with delivery person, filed on line grievance and was given a case # 2 weeks ago! Visited post office today and was told nothing could be done no insurance on package. What about the post office acknowledging and making good on their mistake? What happened to good customer service and what is point of vacation hold if not followed? This is a serious fail.

If there was a zero star I would use it. USPS service is dog poop. No, dog poop is better…

Conveniently located near the highly populated shopping center, Heritage Square. It’s one of the larger post office’s in the area and has plenty of parking in a lot and on the street.
I went in to mail 5 — 6 letters, they all had gift cards in them, which caused the envelope to be off balance. I was charged an extra .22 postage for each card. Apparently, it’s a rule for the postal system, that if there’s a plastic card being mailed and it causes the envelope to be off balance, then it requires extra postage. .22 extra. Who knew that? I was never aware of that extra charge.
There were only two official postal people helping customers, and one person helping the quicker non paying transactions. Everyone was friendly.
My tip for anyone reading this review, if you’re going to mail gift cards, make sure your envelope is balanced throughout, otherwise you will have to pay extra postage, i guess to even out the envelope? lol. not sure!

This is for the whole post system. I had a notice for a delivery of a package. I couldn’t go to the post office to get it so I made the mistake of scheduling a redelivery. Nothing has shown up. I sat by the door all day (seriously!) I tried calling the post office. Pleasant Hill post office has no phone number and when I call the Concord office «during normal business hours» no one answers. (I’ve tried this twice) I managed to get the supervisor’s number and no one answers that or after several rings they hang up on you. I tried contacting the main postal system. That’s a joke. It looped me around and then all it would say is that the package was??? No clue. No mention of redelivery, nothing. It’s truly sad because I know it will never change.

These people are idiots. Tracking says out for delivary on Thursday, Saturday and still no package. Now it says its back at the post office as of 10:39am today. Went to the post office at 1 pm and the lady says its not there. She tells me it is scanned and out for delivery and i should get it today. 2:45 pm mail comes and no package. Spoke with the mailman who says he has delivered to my house for the past couple of days, and no sight of a package for me. He even showed me all the packages he had! Where the F is my $ 200 package? Cant talk to anyone on the phone for USPS customer service because the automated system won’t put you through, I called 3 different numbers and nothing is resolved. I can’t even go back to the post office until Monday because they close at 2 pm on Saturdays. What a fucking joke, never buying anything online that comes from USPS again if I can help it.

Despite the terrible reviews I had a great experience here. I picked up a flat rate box for something I wanted to ship and walked up to the counter. The lady took one look at it and asked if she could try and fit it in a smaller box and save me some money. I of course said sure and she ended up saving me a dollar and some change. I was very impressed with her customer service!

Wish I could give a zero!
Try calling this post office… you will NEVER get an answer. It will ring for a while… and then disconnect. Then they go home and put on a recording.
Had my mail on vacation hold… and it was supposed to be delivered after that to my home. It’s been several days… no back mail delivered. Carrier just says that ‘he doesn’t know what happened to it… nothing he can do’. Logged online complaints. no reply. So my mail for 1 week is gone somewhere… and no one can tell me where.
I don’t work in Concord… so can’t just drop in the post office to ask… so I try to call. no luck.
Unfortunately the USPS deserves the poor image they have.

Totally fucked up place! No other words. I wonder if HQ of USPS can do something about it. Seriously

a comical arena of employee’s who are the epitOme of a ‘Gov’t employee… THEY COULD GIVE A POOP ABOUT Customer Service; they are UNION and are of the Mind-​set of a typical Gov’t employee…
Will not open until the 2^nd hand hits the eXact hour, will not answer phonnes regardless of the time… close early, and the Test to become a Postal Carrier apparently DOES NOT involve compentency of reading or even comprehending ENGLISH… The Manager of this Branch is pathetic, as they allow the lack of baseline Customer Service.

I cannot believe the incompetent people that work here. I stopped receiving my mail for one week including junk mail. I had four packages being delivered and all four packages were listed undeliverable address. The address was a home address and the correct address but the post office just decided to shut off my mail without me filling out the paperwork to do so. I called the post office several times in which they cannot tell me where my mail or packages have gone. I went in to the post office thinking I could receive more help in person but still no help. Five days later and still no resolution and now my packages are all being sent back which I guess I have to pay for shipping twice now. Why the mail would not at least leave a notice on my door before shutting off my mail is beyond me!!! I’m not sure why this place even has a phone because if you call them at any of their working hours you will only get ringing. No voicemail, no answer and no call back.Ridiculous. get it together people! I WANT MY PACKAGES!!!