US Post Office

Ah the almighty Geronimo.
I’ve heard of some pretty negative reviews about the man. But today was different. Trust me if you’ve been here when he’s working you know what I’m talking about. He has a very different personality.
When we got to the post office there was a serious problem. The parking. There was about 50 old women walking to the «Zumba» class. The Zumba class needs to purchase the lot next to it for parking. It is absurd the amount of parking during a zumba class. Just unacceptable.
Anyways I got there within 15 minutes of closing time because cough cough it a government office and they don’t take any exceptions. So we strolled into the post office and I felt the presence of the almighty Geronimo. Just standing in line he was pretty funny and amusing. But he is very social almost too social. Being the first in line after the purchases of the person in front he chatted for 10 minutes.
When I approached the counter he seemed really friendly. I haven’t really even sent a package before and he helped me out pretty nicely. He even set me up with some super cheap shipping even I’d say cheap for this day an age. I shipped a large envelope with a big bulge. He said it was alright since it was small enough even over the weight limit.
My grandma also got some stamps. He brought out a book full of really cool stamps and talked for 5 minutes. We found some pretty cool stamps which are expensive as ever. Since my grandma loves hearts it worked out getting some awesome themed stamps.
Overall I am really happy with the transaction and visit to the post office and will return if I need to ship again. By the way if I didn’t mention I also got free tracking. Even with it only being parcel for 2 bucks.
Awesome.

No. Just No. I have never had an experience where the employee was just outright blatantly rude, and not only to me but in plain view and within earshot of her own boss. I can’t believe how disrespectful she was and with such attitude and apathy. She didn’t care one bit just how rude she was being. It was appalling, not too mention her boss looked directly at her, and she merely said «yep, you heard me all you do is stand there and boss people around, you don’t know»
When it was my turn to «be helped» by her, she asked for the letter and put her hands out. I had to put the letter with the certified certificate on the counter, which was a very short distance away from her. In her rudeness she said,“no, my hands are here, i’m not going to reach for your letter on the counter, you can put it in my hands.” Wow, just wow. When I asked if she was ok? Her response «yes, but she was not going to reach or over extend herself, there were too many people who were hurt or who get hurt that way, and she was not getting paid enough to get hurt or over extend herself» Again, wow! Just wow.
Before I left, I asked her if that was her boss, just to make sure I was gaining a full understanding of what was happening right in front of me. She nodded yes, I suggested she quit her job, and she just snickered and said «no». She should be let go or reprimanded for displaying that much disrespect towards her boss and customers. If I could give this review no stars, I would for this one postal employee’s rude behavior. She’s lucky she has a job, the post office is already hurting for business, I would think she would not want to cause more of their issues.
I suggest only coming to this post office location if you don’t have to go up to the counter to get help from a real live person.

I don’t know why I keep coming back to this post office. It’s the closest one to my house but every time I get worse and worse service. I don’t know what is up with the post people there. They either need a drink or a new job. They are always in the worst moods. Especially the short and small white guy with glasses. He’s always the rudest to me.
Today, he was completely unhelpful. I was with my toddler and yes he was getting a bit fussy. I didn’t understand why both priority boxes were different in prices. He explained in the shortest and rudest way and I was getting flustered and upset. When I tried to clarify TWICE he just kept ignoring me.
I will take the extra 10 minute drive to the bigger post in concord so I don’t have to deal with that «service» again.

Waited 3 hours and was helped by a rude lady that didn’t really help me and before i was done with my business she was yelling NEXT!!! Come USPS WTF

I brought in a package on 11÷1÷2014 around 9:15 am that needed to be shipped as it was sent to the wrong address. When it arrived from the post office the box was torn open and left that way with other damage to the box. I explained this to the lady and asked if she had tape so I could tape up the damage and hole to the box. She stated that I would have to buy some tape and that she would not let me use a small piece of box tape even though she had 2 rolls of box tape in front of her ready to be used.
I asked her another question about ground service and priority and she said she didn’t know and when I got tape she could then help me. She then stated if its priority then she could help me if not thank you for my time.
Needles to say this is why most everyone I know and myself stop using USPS. I will pay a little more at competitors to not have service such as this experience.

again, this is the last of dying breed. Service can be very slow, but they are very helpful and knowledgable. Just don’t go there on a monday, or the first of the month. Parking could be a bit of a challenge too, but not too bad if you find parking in front of it (street parking)

It’s just ok overall, but the one big problem… Geronimo!
He could not move any slower unless he was dead!
I have stood in line on WAY too many occasions for way too long because he just takes his time, no rush, no urgency. He seems to think he’s very funny & clever… but he’s not.
Just yesterday, 10 minutes in line while the lady in front of me was being «helped» by Geronimo to mail 2 letters.2 letters, that was it, just getting stamps for them & he just babbled on & on & on & on!
My favorite time with him“helping” me was when I asked for a flat rate box. He couldn’t simply get one for me. He had to go in back, stop & chat with the people in back, get a bunch of them, come out & fill the rack where they go & stop & chit chat with people in line & then returns to the counter & I had to go get the box myself.
If you look up inefficient in the dictionary, you will find a picture of Geronimo!

I made a really bad mistake and realized I didn’t have all the papers in the envelope after I had dropped it in to the big blue container outside the post office, I drove back to the Post Office and was totally ready to get an attitude but everyone there was very nice, they opened up the container, I found the package and was able to fix the problem and my package went out today with no problems, they could totally tell I was really worried because the documents were being mailed to the State Department. This is the best Post Office!!!
When I was in line lots of people were grumpy and already prepared for an attitude, they were so impatient I was a little worried about how much time my issue would take, but there was not problem, I did have to wait a few minute but I made the mistake in the first place, I would just remind those people who are so impatient that they might have a weird problem they need help with some day and they should really work on not anticipate a problem or an attitude.

I needed to drop off a box (with a prepaid return label) and decided to buy some stamps while I was there. I had no problem getting a parking spot (this was around 10 am on a weekday) and there were only a couple other people there for mail-​related business. The post office is tiny but seems to cover the basics. I dropped off the package and the clerk provided me with the instructions for how to track its journey. I paid for my book of stamps and continued on my way.

Place was small, clean and orderly.
I always try to be friendly and genuinely ask how people are doing. Here’s how it went down:
Me: Hi, how are you?
Lady: (Says nothing, just a blank stare)
Me: (Thinking she didn’t hear me) How are you today?
Lady: How can I help you?
Me: 100 stamps, please.
Sorry I ruined your day with a pleasantry. LOL!

As I stood in line, the clerks at the office did something I consider next to magical. On the left, the man spoke to an older Chinese lady in Mandarin. On the right, the clerk spoke to a young man in Spanish. When I approached the bench, I was addressed in perfect English.
This might seem unremarkable to you. But to me, it was a distinctly human and beautiful moment. The people in front of me were both sending things to their respective «home» nations, he to Mexico and she to China. What a moment. to be connected to one kind home form another and to have that connection facilitated by ones mother tongue.
It’s a small PO with very limited parking.

Friendly staff and «drive-​thru» drop off option is very helpful with kids, especially on a rainy day. Great location so it’s always on the way to running errands.

Since the closer Post Office to my office doesn’t take credit cards anymore, I drove out of my way to try this one.
Usually this one isn’t that busy. I think I had been here two times before. Today must have been a full moon and everyone wanted to mail something or just wanted to stand in line and ask stupid questions.
While standing in line a woman a head of me yelled out,“Can you call someone else to come help up front!“
Then the guy yells back,“I am not in charge of what other people do! If they want to come up here that’s their choice!“
No wonder people don’t want to use regular mail anymore with that type of attitude.
I was just there to mail my grandma her birthday present so I wasn’t in a crazy hurry because it was towards the end of my day. Everyone in line was bitching. I just tried not to make eye contact with anyone.
I think I’m just going to keep trying my downtown Martinez location. I seem to keep hitting home runs with that one.