Preferred Plumbing & Drain

I called the 800 number and they sent a guy out in about 20 minutes after the call to repair a water leak in a wall. That was the only good thing about this call. The technician came out and shut the hot water heater off, forgot to shut the gas off and said he would contact dispatch to let them know they would have to send out a leak detector. After a 4 hour wait and no word from their dispatch I called them back and they informed me they didn’t have a technician available till the next day with the equipment to check for the leak. I called them at 0900 and was told they didn’t have anybody available and they would have someone at my scheduled appointment time of 1030. I was never told about the 1030 time and they gave a most insincere apology that I wasn’t notified. They said they would call me 15 minutes before the technician was going to show and give me his arrival time. Well they didn’t call so I called them at 3:00 pm to be told that my appointment was rescheduled for 1:30 pm. Canceled with these people and called a different plumber which gave me a schedule for Monday. I have used this company on several occasions but this will be the last call and their business card magnate on the refrigerator will be thrown away. There should be negative stars for companies like this.

Worst of the Worst, No show, then late and the service was awful. They left and our drains where still clogged. We have owned this home for 20 years, when there’s a clog we know what tree has caused it and what it’s going to take to clear it, no BS. So when the tech tells my wife we need all sorts of additional work we know it’s not true. Instead of snaking the main line as he was asked to do, the tech decided to clear under the house and bathroom first for $ 200.oo. Then tried to sell us an additional $ 350.oo worth of work to run the main line, which is what he was told to do in the first place.
The tech, Caesar, was terrible. Harassed my wife and tried chatting her up. All along trying to sell her more services, like she didn’t know any better. She was so insulted by his behavior that she called the office and had them send out another Tech. The second tech tried to sell her another $ 400.oo of services. He was sent packing.
We called in another local plumber that we normally use. Cleared the main line for $ 125.oo and problem solved.
They promised us a refund back in December which never came. I’ve called many, many times all with the promise of a refund. 3 months later… no refund.
Don’t waste your time or money, use a reputable plumber not these ass clowns.

If I could give them 0 stars I would!!! They’re horrible! Rude! They do not care about your time, they will come to your house whatever time they want & they wont even bother calling. You have to call the company and ask them for information and they will be lost! To the point of screaming «what do you want me to do? What?!». They do crappy jobs like my Water Heater! He ruined it & said the was coming to fix it never showed up! Had an appointment at 10am and he showed up at 3pm!!!

I love them. I had to call them two times and both times they were able to hep me. They showed up on time both times. I had called two other places… Roto Rooter said they were booked and couldn’t make appointments and didn’t offer other times. The other place made the appointment, but couldn’t guarantee that they could make it. So I called Preferred Plumbing. I never heard of them before.
A+ Was able to get an appointment same day.
A+ Showed up on time
A+ Reasonable quote
A+ Professional and courteous.
A+ Fixed my issues.
I will use them again and recommend them to all my friends.

We booked appointment for our clogged drains. First day: 2 hours late and no call.(we took a day off from work). Second day: no show and no call (we took another day off from work). Third day: it was raining and the manager said that it’s unsafe for the worker to work. Cancelled appointment without calling us. Horrible customer service. No communication. Stay away

My home had a serious leak from a pipe inside the wall, in a spot that was very difficult to reach. Brian (tech #1) responded to my call & arrived earlier than promised. He was polite & efficient and made the repairs (above & beneath the house) in a timely manner and left the area clean when finished. I was impressed by both the professional job & the very reasonable cost. Preferred Plumbing & Drain will be my choice for any future plumbing needs.

It was Saturday night, I was dressed to go out to dinner, and both of my bathrooms backed up. I called Diablo Rooter and he was booked. I called RotoRooter and they said midnight before anyone could get here and would cost $ 234.50/hour. So, my next stop was Preferred Plumbing and Drain. Was told it would be between 8 – 9, that the tech would call when he was on his way, and was given an hourly rate of $ 165 (it was Saturday evening after all).
The tech arrived between 8 – 9, I was called when he was on his way, and when he arrived, he told me it would cost $ 165/​hour and that they charge to the quarter hour after the first hour. Honest company in my opinion.
When Adam (Tech #46) arrived, he was courteous, helped me find the cleanout in front of my home, and cleared the main line within 30 minutes. What I really liked about him is that he didn’t give up trying to get through a root. He gave me an honest opinion about a possible collapsed line, but suggested that I get a camera to see exactly where the problem is. I paid him, he cleaned up the job site, and I went about my evening.
When a company sticks by its word and when a tech is as courteous and helpful as Adam, they can rely on my business in the future. Very happy with the service I received.

Great Service! I had a blocked drain causing my bathrooms to flood. They came out on a Sunday and were able to fix the problem and re wax seal both my toilets. As I had just bought the house I had no idea where the sewage outlet was located, the plumber was very patient and continued to investigate the problem. They followed up the next day to make sure everything was still ok, and touch wood everything is working great. Definitely recommend

My wife called Preferred Plumbing and when I checked the Unilocal reviews, I got really nervous. Paul (#43) came out and was really thorough. We had a clogged drain from our washing machine and he snaked it out with three different snakes, because each time he ran water down the drain it would back up. He was persistent and kept at it until he got it unclogged. I rate them very high for being thorough and also providing a 30 day warranty on their work.

We just had a terrible experience with this company. We have used them several times in the past for clearing out the sewer line, which periodically gets stopped up because of the tree roots. The tech came at the appointed time, but seemed to take a long time to actually start snaking out the line. After a while, I saw him trying to pull the snake out but was unsuccessful. Apparently it get stuck on the roots, something that has never happened before.
Unfortunately, he did not have the proper equipment to extract a snake that is snagged, but kept trying to manually pull it out. After a while he went on a «break» and was gone I’d say close to an hour. Long story short, he eventually came back, and when I asked him what was going on – he didn’t volunteer any information — he told me he had called the office to get help. After waiting and waiting, and trying again to pull the snake out, he left, saying he would be back with another person who would help. We didn’t see him again or get any contact from the company that day.
I expected to see workers here first thing the next morning … you’d think, wouldn’t you? … but when no one showed and there was no call, I called them again at 8:30am. The dispatcher didn’t seem to know anything about the situation, and started THEN to try to line up someone to come out. It was another couple of hours before help arrived. After they finally got their snake out and cleared the line, they had the nerve to charge for 3 hours rather than the $ 165 I originally agreed to, when no one at any time mentioned that there would be any additional charge. This is no way to treat customers!
By the way the river rock that borders our yard next to the lawn, where the clean out is, was left a total mess as well.

We had a leaking pipe underneath our house that was bad enough that we began to turn off our water when we weren’t home and when we were sleeping. Their quote was the same as the other guy’s and they couldn’t come until the 20^th. So Preferred Plumbing it was! They came out and gave us a quote on the work and told us that they could do the work today. Yes please!
Gordon was on time, tripled checked that our pipes had stopped leaking and that his replacement was, in fact, working. He helped us by mounting our new toilet and installed a new ball valve on our water heater when he found that our old one was corroded and gross. A very kind, respectful and knowledgeable person to work with. Thank you so much, Gordon! You completely earned this company five stars.
The only obnoxious part is the call center. I sent them an email on Friday and got no response. So I called them Saturday afternoon and was told that a plumber would be calling us back in 15 minutes. Instead an hour later the call center calls us back and says that the plumbers are busy and they could make it out to us between 2 and 5. I told them that I would be busy at that time and to please call my husband. Instead they call me at 4:45 to make an appointment for later in the day or tomorrow. I again give them my husband’s name and number and asked them to set things up with him. They did and that was great. If we hadn’t worked with Gordon I would probably be giving Preferred Plumbing 2 stars. They did end up calling at about 7pm telling us that they had a last minute opening if we were available, unfortunately we weren’t but that was nice.

Worst service ever. incompetent, expensive and no respect for time! don’t make my mistake. don’t call these guys!

I called Preferred Plumbing this morning from a recommendation from another plumber. Our shower and toilet were backing up and it was getting worse. They got back to me quickly, gave the correct time estimate when the tech would be here. Adam was our tech and he was great-​super friendly, honest and fast. He resolved my problem quickly and now we can use our plumbing again.
They are pricey though.

Absolutely horrible! As a woman not knowing the trade I was fooled. It cost $ 7,000 to relocate two toilets and sinks and they did not do it to code. They didn’t get a permit (despite their contract which says THEY would get one if necessary). They did not even bother venting the sinks to roof, they capped them off through the wall. They didn’t strap any of the heavy drain pipes. After multiple no shows, I eventually got their attention after I threatened to tell the city of Richmond on their work for them to come back out. They then came and «fixed» it to code– but since then I’ve had two major leaks both coming from my sink and toilet. I had another plumber since correct their shotty work.
Please do NOT use them!!!

I called with a clogged toilet on a Saturday morning, not only did they come that day but scheduled around my busy day. While here, Robby unclogged and repaired two others so I have three perfectly working toilets. Being in the service business, it was nice to have someone who was upfront and professional. Thank you Preferred Plumbing, you will be the first I call next time I need a plumber!

I called in to preferred one morning around 8am my whole house was backed up. The lady on the phone said I would get a call from dispatch in10 minutes. I got a call from destiny or Stephanie not quite sure but she gave me a window of about 2 hours. After stressing to her that I had to be at work by 11 am she stated she would try to get a technician out Asap and call me back. Not even 10 mins pass by and she informed me my plumber #13 was on his way no longer then 20 mins. Allen #13 was at my house right about 9. Allen was very courteous and got the job done in an hour. What a relief. I was able to take a shower and headed straight to work with no delay. Thanks a lot preferred for being so responsive and performing excellent service! Will definitely refer!

Preferred Plumbing is a disaster!!! Aleesio the manager sent a plumber to our business who knew nothing. I called the manager to state the person on site knew nothing and he said «I know, I am sending another technician who knows about what your problem is.»
Both technicians had no idea that if you just took the tank off you could find the problem. They quoted a new toilet, a fill valve problem, blah blah blah end result $ 2000.00.
I have amazing tenants, David Killeen!!! You did an amazing job in 20 min. A certified plumber out of Ireland! Problem gone in 20 min only cost company $ 250.00.
Preferred plumbing needs to better serve their clientele, a business client that will never call them back. If I could give then no stars I would.
Tito who worked for them months ago was amazing!

DON“T make my mistake. I was enticed by their clever direct mailer…”$ 99 to clear any drain.” After 2 plumbers out, a so called «recall» 10 hours and $ 425.00 later, my bathroom sink and shower drain was cleared. Broken sink drain and OMG what a mess! I was asked by the plumber to borrow a bucket and towels as he tried to clean the black crap everywhere in my bathroom and bedroom carpet.
Feel like a woman taken advantage of when buying a car… don ‘t use this place, you will regret it!

We had used Preferred Plumbing a number of times over the years but their service has seriously deteriorated. Most recently, our toilets stopped working and PP&D assured us they’d get someone to our home soon. Hours past the appointed time, still no plumber and no call from dispatch with an update. Calls to their dispatch number got us no information.
Now, it’s worth understanding that my wife is terminally ill and (to put it delicately) the chemo she is undergoing requires we have a functional toilet. Because PP&D refused to communicate with us in any way, I was forced to drive my very frail wife to a local Safeway so she could use a bathroom. When I finally got PP&D on the phone and explained the urgency of our situation, I was told that I’d probably be better off finding another company to fix our problem. The woman who told me this had to whisper it since their management apparently frowns on helping their customers, even those suffering from cancer.
Eventually management was informed how terribly they had handled our service request and someone called and offered us a 10% discount on the work and promised to get someone out to our home soon. This promise rang more than a little hollow. At that point, we had already called another plumber and they had finished the work (well before PP&D could muster the energy to call us back).
To be fair, one of the higher level managers contacted us two days later and offered us an unspecified number of hours of «free work» but at that point, as noted, the problem had been addressed and we had sworn off these clowns for good.

THEY HAVE TWO ACCOUNTS ON Unilocal.
I had called them the day before, asked they specifically for an electronic leak detection. I was told they do know how to do so and they will do a same day service for me. I called them on October 10, 2015 at about 2pm. I was told they will be there at 4pm or so. 4:30pm rolls by, I called and was told they should be there at 5−530pm. By 6pm, no one was there and I decided to cancel and made an appointment for the following day at 10am.
At 9:50am the next day, I got called and was told they will be there at 4 – 5 that day. I complaint that was the reason I had an appointment at 10am as I have plans for the day, as I had set an appointment the day before. To their credit, they did manage to show by noon.
Their SENIOR TECH took two hours to find a concrete slab leak. Cost was $ 385, however was not able to do the job, as they will need to take out the exterior wall or the cabinets to do so. The invoice was super unprofessional, just wrote concrete slab leak detect, with no explanation. I asked if they could be a little more specific, as I need this for insurance or an contractor who could do the job. They decline to write up something with detail.
As it turned out, they were incorrect, it was a concrete slab leak, but the location of the leak was so far off that the $ 385 was wasted.
TIP: if you have a drain or a clogged toilet you can’t handle, they will work. I suggest not to use them for anything more.
This was my review from 4÷29÷14
(I have used this company before with little problem, they are a little more, but mostly in time. I had a busted water heater this morning, so knowing I would need a new one, I called them again since I have used them before on clearing the potty line. Bad choice, as I write this review, this guy is still here, it’s 6 pm, he was here at 10 am, took off for hours to get a water heater and been replacing it for the last 5 hours. Given I am no handyman or a contractor, but this dude walks like snail. He’s been going to his truck to get tool (one tool) for 30 times.)
AS of 6÷9÷14
Well, it’s been over a month since my water heater was put in. I had called a week after the job was completed asking if my tech will actually put in the permit as promised. I called and talk to Paul, and Paul promised me someone, if not himself would call the next day. Guess what never happen. So… two days after that, I called back and they acted as of nothing happen, though after 15 min, it was on their notes. Since then, I still haven’t had any communication with them and I am not sure what to do.