Crate & Barrel

Bought a metal Christmas tree in Boylston Street last week as a birthday gift for someone back home in Europe. Got home only to discover the star had broken off. «Happy Birthday… Oh…Sorry about that». Mortified! I phoned (long distance) and spoke to someone in C&B who said they’d put a replacement aside for me for when I’d return on the following Monday. I arrived at the store this Monday morning as promised only to discover they had none left. Several phone calls later and they were trying to pack me off to another branch. Also, they couldn’t find the transaction in their system using my receipt (the one they had given me) which further complicated things. At this point a second employee named Sonia got involved and discovered the item was downstairs all along! Anyway, long story short: we got there in the end but boy are they disorganised. This really wouldn’t have mattered, ultimately, had they shown even the slightest hint of acknowledgment or contrition for the huge inconvenience caused to me. Rather, they made me feel like I was the one inconveniencing them.

Big store… Hoping this store have lots more of appetiser dishes and wedding stuffs I need but was ok find small glasses which is unique, brill
Very good location so handy from where I’m staying, Dalton St, decent price.
Plenty selection of glassware, candle holder some of it so sweet.
Neat box wrapped.
12^th September 2015

Good service prompt help and they figured out all my delivery headaches. The furniture it’s a little over priced for what it is but some off my older stuff from them has proven very durable though several moves across the country.

I love this store. Have bought everything from tiny spoons to furniture here and they’re always friendly. And yesterday my set of glass bowls arrived, one was shattered, I brought just the broken one back without my paper receipt just as the were closing, and they gave me a whole new set, no questions asked. Also let me order something from the outlet and exchange it easily when it wasn’t as nice as I was expecting. And I love my Zwilling pot set — as nice as All-​Clad and German!

3 stories of crate and barrel goodies in the middle of the city. Just ordered some new curtains and the staff were very helpful. Love their simple but chic/​elegant style. Some items are more on the pricey side.

8 years ago we bought 4 leather bar stools that have held up well. However, one chair starting getting a tear so I called the store to find out how to fix the chair. Apparently, the chair had been improved, and maybe this was a problem others were having, but what I found crazy outstanding was that they took back the chairs and we just had to pay the difference from what we paid to what the chairs cost now. What store does that!!! This store earned my respect and future business, because as we all know, CUSTOMER SERVICE IS EVERYTHING! Thank you Crate & Barrel!

Based on my experience from yesterday, I would give a 1 star… but I have been a long term crate and Barrel customer and like their product very much. This is a great store… very large with a broad product offering. The second and third floors are mostly furniture… which has become very crowded because of the summer furniture focus.
A couple of weeks ago I bought a coffee table from C&B…it’s great and a good addition to my living room. I am now in the market for an area rug and either bookcases or some kind of cabinet appropriate for an office.
When I went to C&B yesterday… the store was dead… but you would not know that from the lack of customer service. Now, truth be told, customer service has never been a strong point in the furniture department… but after 20 minutes of browsing and looking around… not one person acknowledged that I was in the store and inquired if they could help. After awhile I gave up… I like the product but there are plenty of other places to buy furniture…
Overall a disappointing experience…

Nice store if you wanna buy a gift/​gift card for somebody. I was trying to find something nice for my condo to replace our Christmas decorations with something more spring but unfortunately no luck.
I ll go back to the store from Fanueil Hall so I hope I can find something nice to buy for the house

I love this place. I usually go there to shop for my kitchen. Just got a full set of white china, Aspen, and I love them. After spending days to decide between sets of Lenox Kate Spade,.etc, I finally figured out I just love these simple and beautiful Aspen sets. They are great for daily use and since they don’t have those fancy golden lines and such you can put them in dishwasher and microwave oven every day without any concerns. Also I thought you can easily match simple white china with anything and I need to have these. In general things you find in C&B are great quality and very reasonably priced.

Love Crate and Barrel for kitchen and home design. Dropped in the other day for holiday ornaments — everything was on sale, which of course made my wallet happy. This is a very bright location, not huge, but enough to choose from. The staff is friendly and helpful, but not overbearing. This is a great place to shop for others or for yourself.

I am going to take a quote from Clare F.‘s review on 11/​2, because it expresses my sentiments exactly:
«You know you’re finally an adult when you get giddy to go into Crate and Barrel.
Remember when you were a kid, and you hated going into kitchen-​y stores with your parents because they were SOOOOOO BORING? No longer.»
I’m not a great cook, but recent cooking classes have piqued my interest in building a well-​stocked kitchen. So, naturally, my first stop was Crate & Barrel.
Yes, it is not always the cheapest option, but they have a HUGE inventory ranging from kitchenware to furniture — this particular location is three floors. I love browsing around the random kitchen gadgets and coming across things that I would have never thought of buying.
I have a long way to go to for my dream kitchen (thanks to a crappy, tiny apartment kitchen), but Crate & Barrel will be one of my go-​to places (specifically this particular location).

You know you’re finally an adult when you get giddy to go into Crate and Barrel.
Remember when you were a kid, and you hated going into kitchen-​y stores with your parents because they were SOOOOOO BORING? No longer.
I’ve been to this particular Crate and Barrel a few times, and have very positive experiences. I got a friend’s shower gift there — I had picked the exact thing off her registry, got it taken off, wrapped, and ready to go.
We registered there for our wedding (although not on-​site), and I seamlessly returned a duplicate ice bucket, no receipt needed, no questions asked. I mean, I love me an ice bucket, but you really don’t need more than one in a 750 square foot apartment.
I honestly can’t wait to spend the store credit either. I may or may not use the entire thing on their holiday ornaments.

If I’m wandering around the area and need to kill sometime I will always go in here. Staff are nice but not pushy, but I guess that’s because they have a lot of college kids who come in and they never know if we can or cannot afford the things in the store (which for me is everything in the store, so no, I can’t afford it). Always different set ups for different cooking styles (right now its pizza, tacos, and snowcones).

LOVE this place. its my haven from studying. and i could browse for ages. its bright, has great service, i never feel uncomfortable or pressured to purchase goods, it has awesome products, and i love the layout of the place.
what more can i ask for? though i gotta say, please only take me if you hide my credit card from me!!! their products are awesome and i just want to work and live in there. hands down crate & barrel over bed bath&beyond, williams-​sonoma, etc.

Huge selection, helpful staff, extremely organized and clean store. I love this C&B!

I think the other reviews have pretty much covered the pros and cons of this enormous, well-​stocked Crate & Barrel location, so I’ll focus on two specific experiences that seem less common.
1. You can return Internet purchases to this location. I received a duplicate gift, ordered online, and was easily able to exchange it for a gift card. No hassle at all.
2. I ordered my desk from this C&B location and was overall pretty pleased with the experience. Initially they estimated it would take several weeks for the desk to arrive, but they called me a few days after my purchase to let me know it had come in stock early. There is a furniture pick-​up door in the back of the store, accessible through the public alley. You go and ring the bell, and C&B employees help load your purchase into your car.
This process was actually kind of a pain. It took C&B quite a while to answer the door, then the guy had to go back inside, locate my merchandise, and get someone to help him bring it out. Meanwhile my husband had to keep moving his car to avoid blocking the narrow alley. If I made another furniture purchase here, I’d call a few minutes before I arrived to pick it up in the hopes of expediting this process.

Any person that loves to have accessories (especially kitchen accessories) will love this store. There are so many cool knick knacks that make you go «Wow I could really could have used this». Granted, once you buy it you’ll go more like «Wow I could really have used this… once». But don’t let that deter you because some things are just too cool to pass up.
Most of the time there is a greeter at the door welcoming you with a smile. I think that’s a nice touch that’s been missing at a lot of stores. Maybe that’s just the southerner in me though.
I’ll have to admit, they would be 5 stars but four two reasons:
1. It’s not fair that they have so much cool stuff that I can’t possibly have in my place.
2. Some things are just so expensive. Maybe rightfully so, but it’s not fair.
When I win the lottery I PROMISE that this will be updated to 5 stars.

I stop in this Crate & Barrel whenever my path takes me within 500 feet of it. No joke.
It’s three floors of the stuff you would expect from C&B — useful kitchen items, furniture, home décor, etc. The service here is notably friendly and helpful, the place is kept clean and organized, and it never seems too crowded despite the prime location.

A weekend isn’t complete until I have
a) slept late
b) had some scrambled eggs
c) stopped in at Crate & Barrel
This store is my favorite because of both the layout and the location. It’s perfect for starting at kitchen accessories before moving upstairs to glassware and furniture. Even when it’s crowded, it’s a fun place to browse, and the staff people are always friendly. There are rarely sales, but there are usually decently priced versions of almost every kitchen tool I need.
Bonus: There’s a bathroom upstairs, and it’s rather nice! Now that’s good service.

If there were rehab for those of us obsessed with Crate and Barrel, I might be first in line. I am constantly browsing their website for random contraptions and kitchen gadgets. I loving gaze at the Kitchen-​Aid mixer that I can’t afford and wish desperately that some day I’ll get one. Yesterday, I went in to complete a gift for my parents. I scored 6 beautiful glass Irish coffee mugs for $ 2.95 a piece. That’s it! The expectation for this place is that you are going to be spending an unreasonable amount of money… but NO.
Last year, I bought a set of four of their stemless wine glasses. My total cost — $ 15.00. I had the MOST sought after Yankee Swap gift of the night. It’s a fabulous place where you can find fabulous steals (and occasionally splurge on gourmet hot chocolate for $ 16.95).
Don’t forget their super fun yearly ornament collection. I have been grabbing one for my parents tree each year for awhile now. I love their squirrels and moose ones made from twigs. Super cute!