Sleepy’s

Wow! Amazing comfort and value! Highly recommend swinging by and asking the salesperson to fit you for a pillow and mattress. Mike and Mark were extremely polite and helpful.

My partner gets out of work late and we recently moved into an apartment and have been sleeping on an air mattress for the past 2 weeks. He gets out of work late and we researched mattress stores that were still open after 8PM and fortunately, Sleepy’s on Boylston St was nearby and still open, so we walked in to look at some of the models and hopefully pick one out. When we walked in, no one greeted us and I said out loud it felt like we were not supposed to be in here because I did not see or hear any staff. The sales associate working on Wednesday, September 30, 2015 around 8:30– 9PM was rude, grumpy, and short with us. (Now, normally, I don’t mind short as I prefer communication that is informative, direct, and concise). He sat at his desk and never bothered to get up. (Even if not out of courtesy, I would’ve gotten up to check for safety purposes). He asked us if we wanted to purchase something tonight or not and that he was about to close up (in a way that came off as if we were inconveniencing him). We said we wanted to look at the models and my partner asked if the mattresses came in twin sizes. The sales associate said he couldn’t tell us and that we could come in another day from 10AM– 9PM when the other sales associate was present, he could tell us about the beds. My partner explained that he gets off work late– usually 7:15PM– and that we usually have to fit in eating– which is why shopping can be difficult, and asked if was sure the other sales associate would be present. The sales associate seemed irritated again and said yes and repeated the information about the hours of the store, how he couldn’t help us, and asked us again if we were looking to purchase tonight because that was all he could help us with. (I find it annoying and condescending when people repeat information like that as if I am too much of a dunce to retain the information they communicated to me). I suppose what he told us was acceptable (i.e. not knowing information about the mattresses and suggesting we come back at a different time) only using different manner and phrasing to convey his message. All those circumstances are understandable, but it was conveyed by an employee who was unnecessarily rude. Usually, employees get trained on how to respond to customers. For example, it would have been more effective to say, «Can I help you? Unfortunately, I am unable to help you unless you’re looking to purchase something tonight, but our other sales associate who went home early because he felt unwell will be able to provide you with details/​answer your questions better than I can if you come in from 10AM– 9PM.» It is also nice to acknowledge what the customer is telling you and see if you can accommodate them reasonably (we weren’t and wouldn’t ask someone to stay beyond their hours to help us).
(Now, I am recovering from an elbow that was dislocated a few days ago and am generally a neutral person who doesn’t take things personally, but I am making the effort to create a Unilocal account and type this out with my injury because I feel that whoever this sales associate was behaving unprofessionally in a way that deters consumers from wanting to do business with them).

Went here before buying my mattress somewhere else. The prices were much more than any other mattress store in the area. The sales person starting waiting on me but when he heard my budget went to someone else who he thought was buying some item more expensive. very rude. Never would shop here again

I dont usually write these things but the service i received at sleepys recently was definitely worth mentioning. The staff was extremely friendly and very patient with me. A special thank you to both mike and mark who were both very helpful and knowledgeable and managed to find me exactly what I needed and for a more than reasonable price. I would recommend this place to anyone!!! Thanks again guys!!!

Worst Customer Service. Call for canceling the order 2 months before the shipment. And the sales keep asking for the reasons (4 times) with an aggressive attitude. Not only did he take a day for the item cancelation but also keep pushing for other items. Really bad customer service. Will never recommend people to buy it there

I will never do business with this company again. We stopped in to the Boylston store where the tried to sell us $ 5,000 mattress. When we described the mattress we wanted they sent us to their Cambridge store. The sales people there clearly did not want to serve us (likely because they were not going to get the commission); one guy actually turned his back on us in mid sentence to attack prospective customers walking in the front door. Desperate we selected a mattress and then had to fight to get the discounts we were offered.
The delivery date was set for 12:00 PM to 4:00 PM this past Saturday. When it did not arrive by 4:00 PM I called the store to check on the status. Mark promised to research the issue and get back to me… Mark did not call me back… no big surprise there. The mattress did not show up until 7:15 PM (ruining our family plans for the evening)…no apology… no explanation. If you need a mattress… go anywhere else except for Sleepy’s.

Annoying to not have any matresses in stock since this is only a showroom. However, Mark helped us find a good mattress which I liked and which stores around had it in stock. There’s also next day free delivery. Overall, I’d not come here if you have another sleepys around.

Went to Sleepy’s to casually browse mattresses and ended up purchasing 2. Once I walked in I was greeted by Mark who was very knowledgeable and answered all of my questions. He let us casually browse the store giving us plenty of time and space, but was quick to provide suggestions and information when we asked. I never once felt pressured to purchase anything, and would highly recommend visiting this store.
The delivery of the mattress was flawless as I was given a heads up call they would be arriving shortly. They arrived exactly at the beginning of my delivery time window and within 10 minutes, the frame, mattress, and boxspring was set up exactly where I wanted. They even went out of their way to make a follow up call to make sure everything was perfect.

I moved to Boston on September 1 (along with half of the city, it seems like) and waited a couple of days to shop for a bed because I’m too impatient to deal with large crowds and long lines. Apparently I made the right choice because there were only two other customers in the store and I was able to get the staff’s attention without worrying that I was holding others up.
The salesman at Sleepy’s was friendly, professional, and most importantly not pushy at all. He asked for my preference in bed type (firm, plush, or memory foam) and price range, and only showed me mattresses that matched my budget. I returned the following day and actually ended up purchasing a bed that was $ 100 over my budget because I liked how it felt so much more than the original one I had in mind. The last bed I purchased a few years ago ended up being way too plush for my liking and my back suffered for it, and the one I found at Sleepy’s seemed to have the support I needed.
The delivery guys promptly brought my mattress on the promised date and time, set it up quickly with no issues, and did not leave me with all of the plastic packaging and trash like the people who delivered my dresser.
It’s been about a week with the new bed and I have no regrets about spending the extra money because my back no longer aches from sleeping on a too-​plush mattress.

Holy crap they just delivered my mattress smack dab in the middle of my delivery window, and on Sept. 1 the worst day if the year in Boston! They were prompt, courteous, in and out! We bought our mattress in the store in under 15 mins. (The salesman Spencer was great), within our budget, and he up sold us mattress cover so we qualified for free delivery. Sleepy’s was awesome!

I was in the process of relocating to the N Shore from overseas and found the Back Bay Sleepy’s with a web search. This being my very first new mattress purchase, I walked in with my boyfriend not knowing what to expect besides what I’d read online about having to negotiate the purchase and some confusing information about mattress models being sold under various labels.
The salesperson at Sleepy’s was so welcoming to us, answered tons of questions, provided guidance while still listening to us and working with our preferences. Having done a bit of my own research, I was able to negotiate a price that I feel was fair for the mattress that I wanted after trying many of their sizable selection in the store. I waited to review until after the mattress was delivered just to be sure that my experience wasn’t a one-​off, but the delivery was timely and even the delivery men were courteous and respectful. I hadn’t heard of Sleepy’s before this and was a bit worried after learning what a big company it is, but I’ve had such a great experience and highly recommend them now.

I would give this location 0 stars if I could because I will never order from Sleepy’s again or recommend anyone I know buy from here. While my salesman was fine the experience and run around I experienced regarding my delivery was a disaster.
The truck failed to deliver my mattress on a Saturday where my window was 12 – 4 wasting my entire day only to let me know at 11PM that they were not going to make the delivery.
They then failed again to redeliver on Monday from 12 – 4 and called me at 730 to ask if I still wanted the delivery. I was not home so I did not get the mattress either.
I then personally called Brent Tafoya’s cell phone, VP of Customer Care, to escalate this issue to the highest level. While he did arrange the mattress for delivery, he led me to believe that he would find an arrangement to take care of all my time wasted. (upwards of 15 hours of time I lost)
I tried to follow up with Brent but he never returned my call. Very disappointed.

Just bought a tempur-​pedic mattress from this location. The salesman, Mark, went above and beyond to help us get the best deal. He was very informative and helpful. I would highly recommend purchasing a bed from here!

Just went into Sleepy’s in the Back Bay and both my boyfriend and I were very pleased with the overall experience. This location had a surprisingly big selection and was well maintained. Spencer was working at the time and was helpful, knowledgable and courteous. He knew when to interject, pointed us in the right direction based on our price range and was a pleasure to work with. Not once did I feel pressured to buy anything I didn’t want. Financing options and T’s and C’s were all laid out clearly and concisely. Hopefully delivery goes just as smoothly, so far I would highly recommend this location.

If I could give this place zero stars, I would. I have NEVER felt more taken advantage of. The salesman seemed nice and helpful at first, and I quickly purchased my mattress and walked out the door thinking it was a painless process. Then, I looked at my invoice that was emailed to me, and the guy charged be for a boxspring WITHOUT EVEN ASKING ME. I realized that I never saw the invoice when he told me the total, so I had no idea what exactly was being charged. in addition, he didn’t give me the choice to pick it up in the store, nor did he tell me up front what the delivery fee was. I understand that maybe I should have grilled the guy about each charge, but I am a recent grad buying my first bed and I didn’t think he would take advantage of me so horribly. I AM HORRIFIED that people actually do this to customers, just because someone like me is young and inexperienced.
He was a sneaky and shady salesman, and I am trying to find out how I can cancel my purchase and never give this place a dollar of my very hard earned money.

After I moved, I needed a simple bed frame for our spare bedroom. It took me three trips to Sleepy’s to make it happen. Three very frustrating trips.
The first time I came in, I waited patiently for almost ten minutes to be helped. When I first came in, the store actually appeared to be deserted, but the only employee on staff was on one of the upper levels with a customer. Once I realized that, I settled in on the edge of a mattress to wait. Finally, he is able to help me, but when I tell him what I want, he lets me know that all of the basic bed frames are sold out. My options are to buy a more expensive frame, or leave empty-​handed. I choose the latter.
The second time I came in, there were two salespeople working. However, both of them were helping customers. I waited over 20 minutes, then finally left. I just didn’t have any more time to hang around. The sales guy on the lower level tried to talk me into staying, which meant he was also interrupting his conversation with the person he was helping. I don’t necessarily blame the staff for being busy, but I wonder if one of them might have rung up my purchase while their prospective customer tried mattresses out for a few minutes. I’m not sure why the salespeople have to observe that process so closely. There was also one sales guy who was out of the store, and the guy at the desk called him several times to try to get him back (I was not the only customer waiting). From what I could hear of the conversation, the missing guy was at the Apple Store next door and just couldn’t tear himself away.
The third time I went in, I finally got what I wanted. This time I waited just under ten minutes. Of course, the checkout process is a huge chore. I had to provide a ridiculous amount of personal information to buy the $ 60 bed frame. It probably took me 7 minutes to complete the paperwork. And of course the sales person tried to gauge my interest in a mattress.
You’re probably wondering why I came back here two more times after my first experience. I’m wondering that too! No, seriously – I don’t have a car, and Sleepy’s is so close to my house. If I had failed at my quest for a bed frame a 3^rd time, I would have gotten a Zipcar or ordered from Amazon. As it is, Sleepy’s is so convenient to where I live that it was easy to stop in.
I almost feel bad giving the place one star, since the bed frame itself is ok and the price was right. But the service was just so incredibly poor here. I really can’t imagine how the business survives with so little attention to customer care.
I will definitely not be returning to Sleepy’s for any future mattress or bedding needs.

Why can’t a person walk in and out of a mattress store without feeling like they just got scammed?
No matter what deals are running and what deals they cut you, you KNOW you’re still getting ripped off. Period.
This location is deceivingly small. It’s large storefront makes it appear much larger than it actually is. Walk in, and it’s a narrow hallway dotted with a few Tempurpedics and Sleepy’s exclusive brands.
Then, up to the top floor, where the mattresses you actually want — and can afford — are located.
I visited one other Sleepy’s location before buying a mattress here. And I would have bought it at the other location, if it weren’t for how we got the run over at the previous location (see my other Sleepy’s review).
There’s not too much to say. The sales guy was somewhat friendly (you can tell when people are faking it). The selection was somewhat decent (it actually really sucked). The prices were almost bearable (you know for a fact they are way marked up).
All in all, we got him to give us our $ 90 base frame for free. WHOOPIE! Still had to pay $ 90 for delivery and $ 1000 for the bed and box spring — at 40% off, mind you.
I WILL say the bed is the most comfortable thing I’ve ever laid myself down into, hotel beds included. (Sealy Posturepedic Euro Pillow Top). You know what else I will say? We picked that mattress out ourself.
Do not, do not, do not rely on anyone to tell you what kind of bed you need or «fits you». You must have an idea of what surface you’re most comfortable sleeping on. Or at least I would hope, after doing so for at least 20 years. Again, see my other review for more details on the «sleep analysis» experience.
Bottom line is: tell the sales person to leave you alone. Go lay on all the beds. Figure out what feels the best. Then try to get things for free. Frame. Pillows. Delivery. It’s all game. You know it. They know it. Joust!
Because at the end of the day, you’re still paying too much for the bed.

Went to boylston street for a very common request– full bed for $ 300-​$ 600. The salesperson was unable to tell us whether that sort of mattress was in stock. But, you might ask, isn’t that what this business does? If you are trying to sell something, shouldn’t you know whether you actually have the thing?
Well after some pressure, he called another sleepy’s location, but the employee there said «the stock rooms are a total mess, so we can’t help.» Our original semi-​functioning salesperson told us we could just get overnight shipping and they’d drop it off the next day; for a significant extra charge.
Not only could they not tell us what they had in stock, they couldn’t communicate between stores to figure out whether another store had something, and their solution was for us to give them more money for a delivery fee while I had a car sitting in front of the store.
Go to Sleep-​a-​Rama!

I recently went to Sleepy’s Boylston Street location in Boston and was very impressed. The salesman (Dave) immediately greeted me and was very helpful and professional. I appreciated his honesty and approach — he didn’t pressure me to buy anything that what out of my price range but rather helped me find exactly what I was looking for.
The store is nicely arranged and easy to navigate. I love my new mattress and would definitely recommend shopping at Sleepy’s!

We attempted to order a Tempurpedic mattress directly from the Tempurpedic company. We placed our order weeks in advance and informed them of our moving date and requested that our mattress be available on our move date — they responded, «No problem!». Well we through out our old bed and hit the road in our U-​haul and they day before moving in, we called them and they said everything should be delivered as expected and to call and check with the delivery company. We called them and apparently our mattress hadn’t been received so they informed us it would take approx 10 – 14 days for a new one to arrive at our new apartment. We told them about how we had already thrown away our old mattress and they didn’t apologize even once.
Soooo…(apologies for the long story), I used my handy iPhone to look up a mattress store in the Boston area. This one is the first one that popped up. I asked about the exact Tempurpedic mattress system (same price!), and I asked how quickly we could get it delivered to our new apartment so we wouldn’t be sleeping on the floor. They said they would have it out to us as soon as we arrived to our new apt and you know what, they did! They set up everything for us and gave us some tips for our new bed! We were sooooo pleased with their help and we love our Tempurpedic mattress! :)