Thomasville of West Boca Raton

This store has been nothing but unprofessional since I ordered my furniture in February. I have still not gotten it although it’s been promised for March May June and now July. To make matters worse I have never received a follow up call to update me on what’s going on. I would urge you to stay away! I won’t even give them 1 star!

Bought furniture here three years ago. Nothing but problems and still going on. Sales person picked and talked us into colors I told her I did not want but my husband said to trust her design. Its nice furniture but the thomasville quality is not there anymore. Posts on bed are different tones and shades of wood. Wall unit in den is also not consistent in color so sections are different shades. MY $ 15K rug had to be replaced for grease on it and a change in the knotting ¾ of the way through pattern. Springs in all the sofas and end chairs have been replaced within months of use. We are snow birds. They tell us its a defect and we will mail you new clips. $ 50K in furniture figuring I was buying the best and we are not happy. We clearly told the rep we wanted a rocker and the closest thing they had was a swivel rocker so we took that. We didnt get that. She had us sign separate orderers for each piece of funiture. (some may to get a promo put in) Got a larger end chair that only swiveled. when we called store manager to discuss he was not friendly. Still stuck with a large chair that does not fit in our den so its in my bedroom. We had always been nice to them. Had their window treatment rep come to our house and she tried to sell us on using her on the side and not going through thomasville. She was very nice but being dishonest to your employer does not sit well with me. If you consider them go to the location in wellington I believe. They now have more Florida colors which is what I wanted. My sister did her house in Ethan Allen and has been happy for years. She did two homes top to bottom and no issues.
I can’t seem to post how the threads are coming out of my 14k rug after maybe 14 months of use :(!!! Ugh