Bright Now! Dental

I chose this office based on no information and that’s on me. My insurance requires a select a primary care dentist and I chose the first one. The appointment started with the doctor asking me why I was in and when I said I had not been to the dentist in 5 years and that I knew I needed a filling replaced he asked me condescendingly how I knew since I’m not a dentist. I knew because it needed to be replaced 5 years ago and I ignored it. Turns out I was right and it needed a crown. I thought the first appointment was a cleaning and exam and was surprised when they told me I needed to come back for the cleaning. During the cleaning the dentist told me I need every filling I have replaced even though no decay or pain. Just because they are silver. I agreed to the crown because that one does hurt so I went in to get the filling removed and impressions made. 3 weeks later I get a call that the lab won’t use the impressions so I need to come back for more. During that appointment the doctor said he needed to refill the tooth because he pulled part of it out when he removed the temp crown. 2 weeks after that it was still hurting really bad so I went in and they said that it had been drilled too far and now it needs a root canal. I scheduled that and requested nitrous oxide gas which they agreed to. I went in for the appointment and they advised that the dentist just moved there from Georgia so he can’t do the gas in Oregon yet and was that ok to do it without. Clearly thinking I would say yes to avoid a reschedule I said no and asked them to make me a new appointment with a doctor who can do the gas. I had the appointment today and asked if we would be taking new impressions as now the tooth has changed since they had to drill out the root and refill and they want to use the original ones! As soon as this is done I am switching and never coming back. The previous reviews mentioning up sells are totally accurate.

Watch out for the suggestive selling for procedures not needed. Both Beaverton and Wilsonville location after routine cleaning said I needed a filling in 2007… since then I have been going to a different dentist… Guess what no cavity or filling needed… Shame on you Bright Now Dental.

I chose Bright Now Dental because of locale and it accepted my insurance. I knew it was a chain and my dental assistant cousin has warned me of the quality of work performed at many chain dental establishments.
I ignored her advice foolishly. It all started when I went in for a routine cleaning. I was experiencing no pain where they told me I needed a crown or potentially a root canal because of the level of decay in a back molar. They told me I could start the process for the crown that same day. They gave me the impression that it was that bad that i would be neglegant to not take care of this. I begrudgingly asked if my insurance covered this. Dental assistant gets very excited and tells me I have the best insurance because it will cover 50% of the procedure. My out of pocket will be approximately $ 600. I was later told that most dental insurances have these rates and it’s def not that great.
$ 600 is a chunk of money and not to mention I had planned on only paying a copayment of $ 20.
They start the procedure and make me a temp crown. They tell me to not eat any hard candy or gum until the permanent crown comes in in one month.
A few days later I floss my tooth. I even pull the string out the side as instructed and the temp pops right out. All that is exposed is practically a nub of nerves and roots. I careful place the temp back on and call the dentist. I get an answering service and they tell me the dentist will call me right back. I am assuming the dentist will see me that same day because they indicate they see emergency appointments seven days a week. Several hours later the answering service calls me back asks if the dentist has called me back yet. I tell them no. Finally the dentist does call. He tells me to be careful with the tooth and call back to be seen on monday.
This occurs on saturday and I take a ton of pain pills between then and Monday morning. Call dentist Monday, under the impression that I’ll be seen that day. Not the case, cant see me until Tuesday afternoon. Tuesday afternoon rolls around and Bright Now Dental calls me at noon to tell me that my 1:00p appt. has to be rescheduled because the dentist called in sick. They reschedule me for the following day making me have to take time off of work.
This visit is quick, dental assistant is super giggly about my experience and tells me to be more careful. I mention I am being woken up in the middle of the night by the pain in my mouth and I am received with little regard for my plight. She tells me there is no way this temp will come out. Several days later is pops out eating cottage cheese.
Finally it’s the day for the permanent crown to be placed. The dentist tells me the pain I’ve been experiencing is not from the temp coming off rather the decay and I need to do a root canal on the molar. I flat out tell him no way and to just put the permanent crown on. He seems annoyed and the rest of the procedure includes my cheek being stabbed by the dental assistant while scrapping the cement buildup off of my tooth from the temp. This is incredibly painful and no numbing agent is offered to me.
Finally the procedure is over and as I’m walking out the receptionist tells me I have a balanced owed. I am so angry at this information because I was promised I was paid in full during my last visit. I remind her of this and she tells me they must have just forgotten. I paid the additional $ 103, walked out NEVER to return.