Mucho Burrito

Extremely slow service, thin layers of meat, overpriced. Typical chain food slop. The prices are not fair, drinks are jacked up in price. Dissapointing to say the least

Mucho Burrito is good fast food. It will not blow your socks off, but it is enjoyable and healthier than a lot of fast food options (if you skip on a ton of cheese and some of the additional sauces). Their chicken is good, but sometimes dry. My favourite thing that they offer is their hot sauces. For the last couple of years they have had gift packs around Christmas. It would make a great stocking stuffer for the spicy food lover in your life.

My family likes this place, so. Brought me here for a quick lunch. Having been to. Mexico I know I like real Mexican flavors, but I am not impressed by tex mex, however, I was reading reviews about the freshness etc etc. So thought. OK.
The prices are too high for what you get. I got the large burrito as I saw it as most cost efficient and I saved half for the next days lunch.
You get to add condiments you like. But the base of the burrito is stodgy flavorless rice, brown or white, and red or black beans. soggy and bland.
You pay extra for quacamole… A lot extra for a small amount when that’s seriously the only tasty thing in these burritos!!!
The nacho platter is huge. And masses of tortilla chips. Too much dribbly queso, and not enough fresh toppings.
Service is like robotic. No one is friendly. or helpful, they just do the bare minimum.
IMO why would anyone bother going here?

Just had the worst customer service at this location. Wanted to place multiple orders and female serving said others had to be in line. So a single order it was and out of there.

i want to own one of these places. end of story!

Love it ! Unlimited choices, fresh ingredients, good prices. The staff never looks at you like you’re crazy if you ask about the different toppings and they seem to have unlimited patience.

Best Mexican to go, especially when it my night to «cook».
This is my favorite location because the food is consistently good compared to other Mucho Burrito locations.

For a step above fast food southwest/​mexican food, this is the place! I love the trio of tacos, get 3 different ones but always have to get the shredded pork and beef. Delicious. My one complaint is they should really use spoons with holes/​slits in them so that some of the juices can drain out from the meat/​veg. Sometimes your burrito or taco gets soggy SUPER quick and can become a giant mess, but you’ll still eat is it’s that good. lol
I also like getting the warm chips and salsa as a side — both made in house.
Would recommend!

If you’re craving Mexican here is the place to go. It has a very reasonable price for the food you get. You get to watch them make the food infront of you. Kind of like a subway style. The staff is friendly and the food is delicious. This was my first visit here and I’ll be going back soon

Great place to go if you are a family looking for good quality, fast, healthy food. Took the whole family there over a dozen times when I don’t feel like cooking. They have great kids meals. My daughter eats about 70% of it– that’s good considering most of the times she leaves over half over her plate during dinner.
The salad is ok, burritos are excellent but I much prefer the soup. Its the gooey cheeze that make it AWESOME.
The fact that my daughter can sit at a booth and bounce around makes me happy. Sometimes she will dance to there Mexican music. The price is right and if you want you can even down a Beer… Cheers

If you want a panic attack! Go here! What an absolute mess from the rush of ordering having 4 people ask you questions all at the same time was very unenjoyable! It was not busy at the time so what was the rush?! Burrito was cold, I didn’t get a chance to decide what I wanted on it because it was a order that was expected to take 2.5 sec! The place was a mess. The whole thing was a mess. Will not be returning!

Why do they keep opening more locations? Service was horrible, workmanship in making my burrito was rushed, condiments & meat do not seem fresh… this is inexcusable. If I want a real burrito from now onwards, I will take my ass to Toronto.

I found it expensive for what it is. A meal combo for a quesadilla is close to $ 20, a lot of thins are extra — guacamole, salsa. And their menu lists allergens and some non allergens (hello gluen) but not seafood contamination, it’s kind of stupid.

Ottawa Trainyards location.
Terrible service. Bland food.
The servers were disorganized and the food just isn’t worth it, with other awesome places in town.
Went over to the Mucho Burrito after an intended trip to the 5 Guys went south since they were out of hamburger buns.
We decided we’d check out the Mucho Burrito having heard so much about it.
We were met by the most disorganized assembly line of workers, a rushed panic of poor service and the left us waiting to catch up each new member of the line with the progress of our order. They were all on top of one another, mixing up orders and creating chaos, and we hadn’t made it past the topping selection yet.
The portions were laughably small. The rice was hard and old. The pico de gallo had that terrible veggie preservative on it. The guac was flavourless. The black beans were dry.
It is so sad to load up a burrito with so many flavours and have it be completely absent of anything tasty.
No actual proper mexican hot sauces, and no green salsa?
They had might as well just pack up and leave along with their terrible customer service.
To their credit, the steak was really good, nice charbroiled flavour and tender even though it was cooked well done.
When we went to pay, even the cashier was in a disorganized panic.
It took us 5 minutes to tell her and retell her what our order was. We ordered a churro, she said it would be 5 minutes and then yelled to another staff member to cook more, then she didn’t even ring it through on our order.
Just a terrible experience, that even though the steak was delicious, I’ll never be back to this or any other mucho burrito location. If you like mass produced terribly bland «mexican» food served by imbeciles, you’re gonna love this place. Burrito Gringo on Bronson has my forever vote.

Easily a contender for my favorite fast food restaurant in Ottawa. Atmosphere is great, food is great and staff is absolutely great. They stay a little rushed after lunch when they have the opportunity to slow down a bit but that’s fine.
The first time I came here was for the ghost pepper burrito and I loved it! They’re not afraid of being bold which is often a fear I find in restaurant chains who don’t want to alienate their customers.

Not bad. Can be A LOT of food. But also over priced if you go for anything other than the burrito. Nice people. Always willing to help you figure out what you will like.

I just love this place! I have been stopping by a lot recently to use up my Mucho coupons that I received in the mail, and I am hooked!
The staff at this location are always so patient, and go the extra mile. Tonight the hubby and I got the soft taco’s and they were delish! I love how the toppings are so colorful and fresh, like the cilantro, salsa’s and jalapeño. Yum!
We got a good seat tonight, in the corner by the door. One of the employees checked up on us, asked us how our meal was and even took our trays away! I even saw him checking up on other tables, asking customers if they wanted another drink.
*Amazing service! – Take notes restaurants!!*
Will be back, I find its better to come to this location on a weeknight Monday-​Thursday if you want to avoid the line ups and get a decent table.

My wife picked up a few burritos for our supper on Thursday; I wasn’t there with her so this will be a fairly brief review. I had a beef (or steak?) burrito with guacamole and loved it. I love spicy food and this fit the bill spot on. I’d definitely eat from here again.

I hate to be a Debbie Downer but I was Mucho Disappointed with this place. Maybe because it was so hyped up. I was expecting it to be soooo delicious. Instead it was just ok. I had the medium Pollo Burrito on a whole wheat tortilla with cilantro lime rice, sautéed peppers and onions, black beans, medium red salsa and cheese ($ 7.49). I did not «smother» my burrito. My dining companion «smothered» hers and she said it was not worth the extra $ 1.50. She said the «smothering» sauce was only lukewarm and it barely melted the cheese that was sprinkled on.
If you want guacamole, it’s an extra $ 0.99 (unless you get the Mucho (extra-​large) Burrito $ 10.49 then it’s included in the price).
Anyway, what can I say, the burrito was unremarkable. It was the same as any other Tex-​Mex place. I guess the advantage here is that it’s fast food and not a sit-​down restaurant like Lonestar, Mexicali Rosa’s, etc. So it’s better than Taco Bell. And it’s about the same as Burrito Borracho. It was edible, filling and did not make me ill afterwards.
I may give this place another try and order the shredded beef or pulled pork tacos next time.

Yum yum yum — I love me some Mexican! I have to admit I was pretty psyched when this location opened in Nepean. Another option for take-​out that is fresh and delicious that isn’t Subway? Sold! Well, almost. My only issue with Mucho is the price — it’s a tad expensive. A large chicken quesadillas, medium steak burrito and a side of chips with two cans of pop was $ 30. I suppose that’s what we’d pay for 2 meal deals at Subway, but still.
Anyway, on to the awesomeness. Upon entrance you’re immediately greeted by some zippy salsa music on your way in, that makes you smile and if you’re my boyfriend, you always need to do some kind of awkward dance move. Anyway, this location is ALWAYS busy, no matter when we go. The staff handles it really well. They’re all super-​friendly and very knowledgeable. They’re about five steps above any other fast-​food employees I’ve dealt with.
The food is delicious — super fresh ingredients with lots of options and variety. Burritos, quesadillas, salads with steak, chicken or fish options. Only other complaint other than the price is that it can be hard to hear the employees behind the sneeze guard glass. You always hear people saying «excuse me? Sorry, didn’t catch that.» Fortunately the employees are good-​natured (or used to it).
Happy times — they also serve Corona and a few other beers for an after-​work good time. I totally recommend their homemade chips and guacamole. If you’re not into spice be sure to get their mild salsa — the medium’s pretty spicy for us faint of heat peeps.
Overall this is an awesome place to stop and eat when you’re not into going to a sit down restaurant, or in a rush and craving Mexican.