Bai Du Pan Asian Grill

Used to be my favourite sushi place in the West-​End. They have gone WAY downhill since they’ve opened, and started cutting corners. Food now comes frozen for the grill, and quality of food has decreased. But the worst part — SO DIRTY. The floors are slippy with grease/​oil, and the space next to the table against the window is soo grimy and dirty — hasn’t been cleaned since opening. Sad to see a restaurant with great potential go downhill!

My policy is not to write a poor review unless I have had consistently poor experiences. After visiting Bai Du twice, I can simply conclude that there are other, better choices in the same area for Asian fusion, all-​you-​can-​eat.
While the décor is funky, with lively asian pop music and glass chandeliers descending from the high industrial ceiling, much of the seating is uncomfortable due to awkward height of the tables.
We found the all-​you-​can-​eat sushi to be of middling quality — and that’s comparing it to other AYCE choices. On our second visit for lunch, we also ordered off menu, and found the fare to be acceptable, but not memorable. Service was slow, both times.

My friend and I had a really bad experience there. We choose the lunch hot pot. and we wait 30mins to get out drinks. And when we try to order sth more, we had waited another 40 mins. they only had one waitress for server.

I’ve been here a few times before. Decided to have lunch with BF here over the weekend.
The service is very slow. It has always been slow. There hasn’t been a single time that I’ve come here that the service wasn’t slow. It seems there’s only ever only 2 or 3 waiters and 1 sushi chef.
I like it here because you can do BBQ meat and sushi for AYCE. Most places don’t do both, or if they do, the selection is very small.
Here you have a wide variety of meat and it tastes good! There’s also all the sushi you could want/​think of.
Some of our food orders never came, but once we started ordering, I kept sending new orders and the food steadily came in waves so we weren’t left without food, once we received our first order of meat.
I think it’s worth it coming for lunch at 15.99 $ for adults. But expect the service to be slow, be patient. I wouldn’t come here for dinner, it’s a bit too expensive and service is the same.
If you are looking for only AYCE BBQ, go somewhere else. If you’re looking for only AYCE sushi, go somewhere else.
If you’re looking for both with good variety and can be patient, come here!

This was the nicest bathroom I’ve seen all year! Amazing sink that looks like a clay wok with engravings inside. Marble tiles all over shining bright. The stalls have a dark wood paneling around with a very secure but simple locking system. The toilets were completely clean. The toilet paper was two ply. There was no bad odors anywhere, not even the urinals. The urinals were clean and flushed really well. The toilets flush for about a solid 20 seconds which at first seems like it might be stuck but It’s just why the toilets end up being so clean. A very classy wallpaper adorns the inner and outer walls of the washroom area.
General Aesthetic:
The place is beautiful. The nicest wine rack with metal and lights that made it shine behind big glass doors. The chandlers are massive and very modern with lots of zirconium sparkling above.
The Actual Food Related Stuff:
So this is a legit KBBQ restaurant were they have actual gas stoves and grills you put on top with nice slits that let the fat and oils fall into the stove without building up on the surface.
The food is great. Lots of choices on a massive menu. All you can eat prices are pretty fair (dinner prices is 15 weekdays and 24 on weekends). Soda is free with the food and you get lots of food that can take up the full table quick.
The orders didn’t always come in right because they have so many and people constantly asking for more food but in the end if you go with a group of people you all just distribute the food and share anyway.

PLAIN CRAP SERVICE!!! The best excuse they can give me for poor service is that there’s too many customers… what do they expect! Goodness! Food is decent. but the service, more customer or not, is pretty damn bad… STAY AWAY!!! If feel robbed of the one star i’m giving them!

I had my lunch «hot pot» with 2 friends. It was a nightmare!!! We definitely won’t go and I suggest you guys be really careful about their «trap».
1. FRAUD!!!
On their menu, there are 2 options for lunch «hot pot» buffet. One is $ 13.99 with 3 lamb/​beef each person. The other one is $ 16.99 no limit with meat orders. Each meat order includes 6 pcs. We chose $ 13.99 at first. We only ordered 4 lamb and 2 beef for 3 persons. There are 2 staff asked us twice «are you sure you want the cheaper one?» Nothing been served after 10minutes, one guy came to us saying «you can not order pork, because it’s $ 13.99.» On the menu, it doesn’t say no pork. Ok, fine, we chose $ 16.99, because 6pcs lamb or beef may not enough for us 3. When they came up, there were like 20 pcs in it. If we go with $ 13.99, that would be so enough for us! My friend asked them «why the food you are serving is so different than it on the menu?» The waiter saying” how come? I don’t know, but that’s the rule here.” hehehehe
2.TERRIBLE SERVICE!
. I asked a soymilk at the beginning, until 20 minutes after, still not served. I asked them, a few minutes later, they told me it was not available. I ordered another one, and waited for another 10 minutes. I was so thirsty and couldn’t get anything to drink !! At the end, I ask them for supper menu, the waiter asked me to go get it at somewhere! They were not busy at all, coz there were 2 staff standing there without doing anything just talking. They are just terrible. Waiting for their service is like forever !!! We had like more than 10 orders, they only gave us 6 or 7. If you don’t ask them, they will never serve. No apology, no explanation. It seems like because we chose to eat here, then we should pay for such a disgusting service. FYI, there’s no WIFI, but that’s not a big deal.
3.UNFRESH FOOD !!
NOT ALL OF THEM BUT THERE ARE A FEW. I heard people saying they had diarrhea after eating in BAI DU. We had «fishball», I just had a small bite, and I can tell that’s not fresh at all !!! It tasted like something been putting in freezer for a while, then unfreeze, but didn’t finish, refrozen, and unfreeze it. It totally went bad.

I used to like this restaurant but since I had been there yesterday. No more. They’ve tried to make some new stuff, hot pot I mean… which destroyed everything… People who want to eat Japanese food there will get so disappointed… the quality of food decreased dramatically… The restaurant was so dirty… sashimi was not fresh at all… oh the grilled chicken was smelly.

We tried out this sushi buffet place. This is where the old Laurentian HS used to be. The restaurant decoration is nice, but the food and service are sub par. Especially the service, it is like these waiters and waitresses are hired without training and running around like chicken with their heads cut off. I know this restaurant has been opened for awhile, the kind of service we have received was not acceptable. Sushi buffet restaurant business is very competitive in Ottawa, few steps away from them there is Sushi Kan, down the street there is 168 Sushi, and Ten sushi on bank street near billings ridge. Unless the quality of the service and food improved significantly, I don’t think I will go back there anymore.

It’s really just not worth the fuss for this place.

Had delivery from these guys (through JustEat) and food was over an hour late. Also, they hung up on us when we called them to get an update on the expected delivery time. Pretty bad.

They have a lot of options. Some are okay, some are so bad I wonder why they are on the menu. They need to reduce their menu and make sure everything on the new one deserves to be. The korean BBQ, which was supposed to be the star of the show, was not very flavourful. There was no charm and I felt like the restaurant didn’t give a real effort. It seemed like a businessperson was in charge, not a chef.

Went out for Korean BBQ with a few friends. We arrived at the restaurant around 5PM, and when we walked in, it was empty and disorganized. One of the wait staff did come around quickly enough and showed us to our table. Parts of the restaurant looked nice, however the BBQ table section was looking run down. Torn fabric over the pipes to the table, the seats had pieces of covering falling off, the booths were crooked and so on. Perhaps the regular dining area is nicer, but for a place that bills itself as pan Asian, it should be providing a nice quality of service everywhere in the restaurant.
We ordered a variety of sushi, BBQ items for our table, and kitchen cooked items. All of the food varied between good and great. Food arrived fairly quickly, though one dish at a time, typical of experience I’ve had elsewhere.
Everything was included in the all you can eat price, and the selection was pretty wonderful. The staff was pretty quick at picking up our 2^nd and 3^rd round orders, and offered to refill drinks a couple of times. The only unfortunate thing was some of our order items were missed, but I think that’s forgivable.
Based on other reviews, we were worried about leaving food, but come the end of the meal, we just couldn’t finish everything. There was no extra charge, and we had a few rolls left along with some BBQ chicken.
The price was fair, but definitely on the upper end of the spectrum. $ 22.95 for dinner, plus taxes and tip meant it was under $ 30.

I have been here many times, and it’s good for sushi. Many of their dishes are really good (my favourites are the Yummy Yummy roll, Korean fried rice, and seafood ramen). But avoid their Korean BBQ: they do not provide tongs, they cut the meat too small, and their grills get sticky too soon.

I went there with my 8 friends for dinner. We stayed until 10:30 pm. The male waiter’s service attitude was getting really impolite (even rolling his eyes at us) and made every single person uncomfortable. We left only less than 10g food, but they tried to charge us $ 45 for fucking «wasting food»!! Does that make any sense?! Is this an appropriate attitude serving customers?! Never go to this racist restaurant again!!!

Bai du is an all you can eat restaurant. when my friend and I walked in the door, we almost slipped and fell on our faces. it WAS raining that day, and with mostly uncovered (super) slippery tile, it’s a dangerous mix. they should definitely have more mats to reduce the risk of falling. the waiter that greeted us and brought us to our table was very friendly. he took our drink orders and left. about five minutes later another waiter came about and asked us what we wanted to drink, we told him that our orders had already been taken to avoid receiving two drinks each. after about ten minutes we figured our drinks were not coming so we wanted to place our drink order with the second waiter, but he was scarce. we waited another 5 – 10 minutes till he came around again, and asked for our drinks; we also handed him our food order (which you jot down on a tiny piece of paper). our food came individually over the course of about 15 minutes which was fine. however, it wasn’t until the sushi arrived that i realized my chop sticks were very dirty. they were very apologetic and brought over a new clean pair quickly, which was great. the food was pretty good, but inconsistent. for example, the menu would say it came with x amount of pieces but it would come with less. we ordered in small batches to avoid over ordering, but we had to basically chase down the waiter each time. also, when I ordered a refill, I was brought only half a glass of pop. this would be understandable if it was my 3−4-5^th refill, but it was only my second. overall the experience was about average. luckily we are not very uptight people, so the sub-​par service didn’t bother us all that much, especially since the food was quite good. however I must note not to get the flying fish roe sushi. not sure if it was an off day, but it was horrendous. I’ve had this type of sushi elsewhere and loved it, however, at bai du it was vile. I had to chug down my half filled drink, and some of my friend“s drink just to get the taste out of my mouth.
I would recommend visiting other sushi restaurants instead of bai du, however if their service was better, I would go back

DECOR: 5 STARS
I am a sucker for a beautiful décor. BDP is really swank, from floor to ceiling. The tables and booths are neat, although tight for space in some corners. Big windows, beautiful light fixtures, we were very happy with the setting. Floors were sticky though.
FOOD: (4.5 STARS)
For dinner service, at $ 22.95 + tax you get an All You Can Eat buffet. Sushi, hand rolls, maki rolls, tempura, and a variety of meats for the table grill… The menu is vast. Major points for this. Could have more meats for the grill (compared to most Korean grills I know they keep it basic) but we ordered:
(For the grill)
Beef spare rib
Chicken
Salmon
Beef snow flake
Shrimp
Pineapple
As well as…
Red and green dragon maki rolls
Dynamite roll
Spicy salmon + crisp roll
Shrimp tempura
Deep fried scallop tempura
The tempura were ok (scallop trumps shrimp), the rolls were all magnificent, and the best BBQ grill items were the snow flake beef and the ribs.
SERVICE (2 STARS):
Here is where Bai Du loses major points.
The pineapple never showed.
We also reordered at some point and found the service really slowed down. The waiters were disorganized and they forgot several items until we insisted. Even then some meats meats and drinks never made it.
They brought us our ice cream (also part of the AYCE price tag) way before our last meat items. In fact, the green tea ice cream was melted on arrival so we asked for a new saucer and it never came.
I think they get complacent once you’ve ordered that first round cause from there the price is set so their service wanes. We heard one waitress insist on a bigger tip with someone. But we had two friendly waiters, just not very organized.
So final score is 3.8 which I’m going to round up to a 4 because the price/​value counts for something.
I RECOMMEND: the sushi! The green dragon was to die for.

Ever on the search for good sushi in Ottawa, I was hopeful about this restaurant, in the new Walmart plaza at Baseline and Merivale. The décor is interesting — like a post-​modern discothèque. I didn’t particularly appreciate the neon coloured flashing lights illuminating my food.
The buffet is OK, but nothing to write home about. We were a group of two families with kids, and ordered the all-​you-​can-​eat dinner. I was pleasantly surprised with the quality of the sushi received. It was fresh and tasty — probably one of the better sushi dinners I had in Ottawa.
The problem was the service. Although they were friendly, they were SO SLOW! And they were inconsistent — some of our party received the sushi immediately (luckily the kids did), while others never received their order at all. They kept assuring us that it was coming, but 1.5 hours after the order was placed, we gave up on one person’s choices.
I’m willing to give this place another chance, but it would receive MUCH higher ratings if they could get their service act together.

What happens when you renovate a place like an over the top Las Vegas night club, offer a Chinese buffet, combine that with an AYCE Japanese menu and then top it off by having an AYCE Korean grill? No not Frankenstein’s restaurant, you get Bai Du Pan Asian Grill!
The whole concept of this is fantastic and yet thoroughly wrong! There is a Chinese buffet that you can grab a plate to get some food and once you’ve gone through your appetizers (or first course!) you can pick up the AYCE Japanese and Korean menu to order your favourite Japanese items like sushi, edamame, dumplings, noodles, etc or you can order different cuts of meat that should come pre-​marinated and you can grill at your own table!
If you’ve never done this you should try it once. The whole experience is just an absolute blast! I have to warn you though the service is equivalent to any AYCE sushi places in town which means it sucks. You’re guaranteed slow service and usually about 60−75% of your order making it to the table. Be prepared to spend about 1.5 to 2 hours here minimum if you go for the whole 9 yards.
Here are some pro notes I took while there:
— Meats not always marinated. Look carefully and if it’s lacking then pour some soy sauce and let it sit for a little.
— The pork belly was extremely weak, I’d stick to the beef and chicken.
— Tempura has to much batter.
— I heard the sushi was decent but I rarely eat sushi.
— I don’t think they have a proper unit of measure when ordering 2 or 3 «beef» or «chicken» as they just bring a single tray of it no matter how many you order. That’s what it seemed like to me so order 1 per person and you want to prepare another order right after this :)
— The cuts of meat are pretty much commercial grade, don’t expect something spectacular!
Remember the service is slow but the staff is REALLY nice. The kitchen seems slow when preparing orders so don’t get upset at your server there really isn’t anything they can do to harass the kitchen to move faster. Don’t be a jerk to your server!!!

Ok, this restaurant JUST opened a couple of weeks ago, and I have A LOT to say in my review about the food, service and interior.
This is an ALL YOU CAN EAT sit down sushi restaurant, with a buffet. The buffet offers a variety of foods such as spring rolls, breaded chicken wings, and pastries, that are included in the AYCE. I guess they put their more popular dishes in the buffet, because they were crossed out in black on the menu. Also, Get this… all drinks on the menu are included in the AYCE. Yes, that means, all you can drink pepsi! ;)
The first thing that will blow you away is the interior. With numerous chandeliers and red velvet seating, you almost feel like you are in the movie Scarface. Secondly, you have your choice if you want to sit in the lower level, where you have access to your own grill, to grill your meat, which is also included in the AYCE, where most were sitting, or you can sit in a booth.
When we arrived around 6:30, we sat ourselves, and chose a booth. It was fairly busy, but not packed. After seating ourselves, we were greeted by a young waiter. He explained the AYCE menu, and took our drink orders. He was very fast at delivering our drinks to our table. But, the food took forever. We ordered numerous items that did not show up.
Smart thinking about adding a buffet for those waiting, because it felt like it took 15 – 20 per item to arrive, which I am sure was not the case, but it felt like it.
Sushi was really fresh. Just be cautious when ordering. A lot of the items only come with 1 serving, so order lots of each!
Tempura shrimp was alright. It was mostly batter though. The dipping sauce was good.
The edemina beans were watery, and was clearly microwaved.
The general taos chicken was really good, just multiply the order by 4, because the portion size can barely feed a child.
The pastries from the buffet were staler than 5 day old bread, and had no taste, and were probably previously frozen.
During the middle of our experience, we kept getting different waiters and waitresses checking up on our table. We had one that would take our drink orders, one that would bring us food, one that would check to see if we were OK, and one to collect our money at the end of the night. Therefore, it was less personable.
It seemed that our main waiter did not want to bother with our table. He even complained that there were too much staff, trying to serve a table, after we questioned where an order was. He did not know what was going on with our food nearing the end of the evening, as we ordered sushi rolls, but they never arrived.
The big laugh of the evening, was when a person from our group asked for a coffee. The waiter rolled his eyes, then came back and said that they had none. So, then a tea was requested. He ended up skipping our tea and handing us our bills. He clearly looked unhappy. The other waiters and waitresses were pleasant.
Bathrooms were nice, although they have their raw meats sitting on a table, some not covered, right outside the bathroom. GROSS!
When leaving, all the chefs were outside in front of the restaurant smoking, eating, and yelling at each other.
Overall, interior is nice. Great concept with the grill tables, and buffet. Hopefully the staff work out their kinks, and service speeds up. I do not think I will be back until the Summer time, if I do choose to go back. Everyone at my table agreed their were better places in Ottawa.