Hôtel le Crystal

The staff is amazing and so is the hotel … a great place to be for a goodnight sleep.

This is our 3^rd trip to Montréal and my favorite hotel thus far. The staff was incredibly friendly and helpful. The lobby is beautiful. Location is great to access both the shopping district and Old Town.
For $ 10 more a night we upgraded at check in to a slightly larger room. We didn’t have a great view but the interior space was perfect. Very modern inside. Even just walking into your room felt like you were stepping into the future.
I cannot say enough good things about the pool and spa area on the 12^th floor. There is a sauna room in addition to the outdoor hot tub. Everything was clean and orderly. Unfortunately the hot tub was only like warm and you were able to control the temperature settings.
Everything in the hotel felt very private and we rarely saw any other people. We truly enjoyed our stay. Parking was $ 33 a day which is pretty standard for the area.

We were very happy with our 4 night stay at Le Crystal. Everything was very clean, which is high on my list of what is important in a hotel. We got a Queen suite as there were no Kings available. The room is small but it is great having a separate bedroom. The bathroom is huge and luxurious. The staff is very friendly and accommodating. Service fell off a bit on the weekend however when the hotel got super busy. No more bowl of apples or water offered and on Sunday we never got maid service at all. We would have called for housekeeping but after being out all day, we didn’t want to have to leave our room again. I recommend this hotel and would stay here again. It is in a very busy part of the city and right now there is construction EVERYWHERE not just near the hotel.

My partner and me decided to go on a 7 day vacation.
After reviewing on-​line luxury hotels with hot tubs, I found this one. What attracted me to this hotel was the photo’s of the hot tub and pool area. Since we had never stayed at Le Crystal before I decided to only book 4 nights here and the remaining 3 at the Sheraton. I use to stay at the Sheraton for work trips and I knew that it was acceptable. (Mind you I hadn’t been to Montréal for over 10 years.) Nevertheless I decided not to put my eggs in one basket. In the end I was glad I made that decision.
Le Crystal is okay. The shining star of this hotel is the service. The people who work at this hotel have class. Professional, friendly, helpful, Every single person that works there makes you feel special. From the staff at the Front Desk, to the Guest Services employees, the owners of this hotel should be grateful to have staff of this calibre. After my stay, when I completed the automated survey the Director of Operations contacted me immediately to make it right. She understood our concerns, and took action immediately to compensate and correct the problems we had during our stay. I am satisfied with this outcome so in the end I am rating this hotel a 4 instead of a 3 star. I didn’t expect anyone to contact me after I completed the survey, so that was a pleasant surprise.
Moving on to the review of the hotel.
I originally found the place online since we were booking a last minute vacation. Saw good reviews saying it was a 5 star. Once we got there it was clearly not a 5 star. We stayed in room 914. There were cigarette burns on the couch, the carpet was worn out, the TV looked old. It was an OK room but not what I would pay top dollar for. They put a hold on our credit card for over 2 thousand dollars, (Cost of room + 200 per night), which I considered excessive since other hotels hold a much smaller amount unless it clearly is a 5 star hotel.
You had to keep your key card in the wall or all the electricity would shut off. This took a bit of getting use to but that was okay. Also, we didn’t realized until we got there that there was no bath tub, just a walk in shower, but that was fine. We were really looking forward to the hot tub.
The whirlpool did not look like it did in the photos on Unilocal.The deck stain had faded and the whirlpool was luke warm. Not hot. The whirlpool was what actually made us decide on this hotel. When I spoke to the employee’s of the hotel to complain about this, they contacted the «Maintenance Person». I was told that the «Maintenance Person» told them that the water was suppose to be luke warm so that bacteria would not multiply. I later found out from the Director of the hotel that this was not true. The products they use, keep the water sanitized. After my survey when I was contacted by the Director, I found out that the hot tub was suppose to be set to a temperature of 104. It was actually at a temperature of in the 90’s while we were there. Which was equal to luke warm bath tub water. The Director has since advised that this will be fixed. I will admit that the view of the city was BEAUTIFUL from the hot tub area. But we could have stayed in other hotels with a beautiful view. I have faith that the hot tub temperature will be fixed for our next stay here. So if your considering this place, give it a chance.
I also did not get a call back to confirm our couples massage appointment I had inquired about and left a message for. (Granted this has to do with the Spa which is AmeriSpa, I believe it is a seperate company then the hotel.) So when we showed up at the spa the next day, they were not aware of it. We ended up going for massages at the Sheraton.
We ended up going to the Sheraton after our booking ended. (We had a reservation booked at the Sheraton for after our stay at the Crystal as a back up plan in case we didn’t want to stay at Le Crystal the whole time.) The Sheraton in contrast only put a $ 200 hold on our credit card for the rooms, the hot tub was HOT, set to 104. The rooms were modern and clean and less expensive per night. The Sheraton was more of a 5 star than Le Crystal was. I will admit the staff of Le Crystal were 10 out of 10. Very courteous and professional. The people that work there have class but sadly at the time of this writing, the hotel iteself does not. It needs a freshening up. I have been assured by the Director of the hotel that they are going to fix these issues for future guests. The icing on the cake was on the last day my boyfriend went to open the bathroom door and split his finger open and bled everywhere. This was because the bathroom door knob was missing, jagged metal pieces were sticking out.
The central location was nice though, and the hotel lobby smells fresh at all hours of the day or night.

I would rate this hotel 5 stars. However, the mediocre restaurant (I paid 33 $ for a not too impressive cheese plate and a beer), the bad ratings from other customers were true, fortunately there are many restaurants at a walking distance, however a good 5 star hotel should have a good restaurant as a flagship.
Also, I happened to have bad communication with the reception desk, when asking for some housekeeping services at night to get the sofa bed ready they never came and nobody seemed to want to pick my call… At least they could explain me how to open the sofa… Not very attentive.
On the positive side rooms are very comfy; and the swimming pool, jacuzzi and fitness room on the top floor are excellent. Location is also very convenient, 3 minutes walking distance from the main shopping street (Rue Sante Catherine) and 5 min from the foodie street (Rue Crescent). All in all, I would recommend it indeed.

Very nice boutique hotel right in the thick of it. Very good location, lots of great restaurants, shopping is a block up (Peel Street) can walk to Metro if you are a SUBWAY type of person.
The Bell Centre is there (NHL, Concerts, etc) Very nicely done. Have only stayed during Formula One Grand Prix weekends, so is a bit noisy at night, as well as the typical Formula 1 epic price increase… it is pretty choice, though. The W is awful by comparison, if that puts in perspective.

Stayed for a long weekend in the summer. Very spacious room and bathroom. Clean! Somewhat of a walk to the museums and dining, but not too bad. Busy construction outside, but we did not hear anything in our bedroom. Staff was attentive and helpful. Would definitely stay here again. Expensive, but worth it for such a clean, relaxing stay.

Our splendid experience at Hotel Le Crystal began at 1:00 AM when we checked in. The employees at the hotel were eager to help us and were genuinely (but professionally) friendly. The concierge arranged for us to have white rose petals in our room as a welcome to our honeymoon.
The hotel had all of the amenities we wanted. We loved the free apples at the front desk. The rooms were complete with a mini fridge, microwave, sewing kit, and all of the regular bathroom things.
Speaking of the bathroom, we LOVED it. We liked the towel rack in front of the sink and the dual shower heads in the walk-​in shower.
The hotel was centrally located so it was easy for us to get around. The concierge arranged for us to get a rental car one day so that we could go on a day trip to Mount Trembant.
We also appreciated that the hotel was quiet. We never heard anybody else in the hotel the entire time we were in our room. The drapes did an excellent job of blocking out the morning light and permitting us to sleep in.
Our only complaints about the hotel were:
1) The fridge wasn’t cleaned out from the previous guests. We were mostly concerned about being charged for mini bar usage. We had to talk to the front desk about the fridge issue three times before it was straightened out. Some of the issue was the they wanted to fix the problem immediately (when we were in for the night and going to bed), but we wanted them to wait until we were out during the day.
2) The hotel restaurant was not very good. Part of our honeymoon package was free breakfast one day and two free cocktails. Although we appreciated the gesture, we did not like the breakfast and the cocktails tasted medicinal. The service at the restaurant during the evening was not very good.

Nice hotel, very modern with a touch of elegance.
I love the chandeliers !! I enjoyed the breakfast, food was good and I received a great service from the staff.

Alors oui, un hôtel étoilé ça en jette. Mais quand on paye se prix là, les petits détails aussi, ça compte !
Alors pour le positif: suites confortables, lit et couette topissime. Grande salle de bain, avec grande baignoire et douche, un vrai plaisir.
Une piscine (pas bondée), une salle de sport et un sauna sont accessible pour les clients, avec une petite vue sur Montréal.
Le personnel est très à l’écoute et compétent.
Pour les détails: le contenu de la salle de bain changeait d’une chambre à l’autre (hey, moi aussi j’aime les éponges pour le bain !), ce qui est dommage. Le plus gros problème reste l’absence d’eau chaude le soir. Impossible de se faire couler un bain chaud, ou même de se réchauffer sous la douche ! Ça fait un peu tache…
Enfin, le resto.
Je né suis pas fan de l’ambiance-couleurs-qui-changent, même si c’est assez léger. Par contre, la nourriture (salée) était FA-​BU-​LEUSE. Carpaccio de cerf au poivre, puis joue de porc braisée au cidre, délicieux. Le dessert (tarte tatin), était par contre vraiment trop sucré pour moi.
Je suis retournée dans le restaurant le lendemain matin (salle du haut) pour le petit déjeuner continental. je dois dire qu’ils marquent des points sur le granola, à tomber par terre.
Bön allez, l’un dans l’autre, j’aurais pas dit non à quelques nuits de plus !

i was there on weakened for the Jean Pascal fight Great staff and Great Rooms
it will be the only place to stay at in MTL
Great Job Guys

Good rooms but be sure to get a room that does not face the school — heavy truck traffic and garbage trucks loading/​unloading Bailee’s all night

Best location if you need to be downtown. Walk to EVERYTHING, do not rent a car. 3^rd. stop on the downtown bus from the airport. Parking is $ 33/​day. The bus stop 50 yards from the front door of the hotel. Clean, modern & efficient unpretentious knowledgeable staff. My grand kids visited me one night & they had a grand time on the top floor pool. Bar is pretty lame unless you bring your own party. Breakfast was excellent and with complimentary morning papers Anglais & French. WI-​FI is FREE and fast. My room was very quiet & they had a Nespresso coffee make just like I have at home, Fell right at home. Minibar, mini fridge, microwave and a few utensils & plates. You could bring some prepared food in if staying for a longer period of time & save on your food budget. But I cannot imagine being in Montréal and eating microwaved food, there is just way to many fabulous places to dine. I ‘ll be back. Price was in line with the quality of the inn. In NYC, Paris or S-​Fransisco I would have easily paid over $ 600 for the same room.

Well, since
wouldn’t let me post my review, I’ll post the same exact review (crystal suite) which supposedly violated their rules.
CONSTRUCTION (as of ⁹⁄₁): doesn’t seem like it will be over until at least 1 – 2 yrs. nice to wake up in the morning at ⁰⁵³⁰⁄₀₆₀₀.
Out of date rooms, especially their furniture. Occasional marks on the wall. Decently firm bed. Super small zenith tv’s (~27″?)
Don’t bother calling the front desk from your room. EVERY time I called, there was a busy signal. When I asked why (after coming down to speak to them), they said it was because they have to do a lot of things from taking reservations for rooms and dinner to talking to guests in person… this is BS. It was 10 pm at night, not a soul in the lobby or the restaurant which after ordering room service, I know why.
At least they have a small workout room, pool, and a hot tub shared by all the guests and tenants of the place.
Concierge people were nice.
Would not come back or recommend to others.

My fiancé and I stayed in one of the Crystal Suites and the entire place was gorgeous. When we sat down on the sofa the first night after a long day of touristy adventures, we felt like we were at home. The room was large and well laid out, the bathroom had a separate tub and rain shower, and two sinks.
The hotel itself is located downtown conveniently near most of the stores and restaurants and within walking distance of two metro lines. The indoor pool was refreshing and not crowded. The concierge and staff were friendly and very helpful.
What kept me from giving this place five stars were certain little nitpicking details throughout the hotel, none of which detracted from our stay. If I could give Hotel Le Crystal four and a half stars, I would. You can’t expect perfection but it was pretty darn close.

Stayed here last month.
Everything about this place is 5 star and deserving. The attention at the front desk, the valet, the concierge, room service, the awesome shower, the deep soaker tub, free wifi… and the list goes on… was exceptional.
We had a late flight on the final day stay and asked for a late checkout and without blinking an eye the front desk accommodated us immediately.
All of it… 5 star.
This will be our new goto hotel in Montréal.

I wonder what kind of hotels some of the reviewers here stayed in previously to rate it 5 stars? 5 Stars is reserved for the likes of a Four Seasons, The Waldorf Astoria NYC, or a Ritz Carlton. Not Le Crystal.
As some of the more astute reviewers (certainly more experienced travelers with better taste) say here; this place is more like a Hilton Garden Inn, or a Crowne Plaza or maybe a Marriott. Very bland and average. Beige.
What are some of the people here raving about? Our experiences… The pool was closed. The restaurant had difficulty making a waffle and pancake breakfast — which went back to the kitchen. The hotel is not a high-​rise! The hotel portion only goes up to the 11^th floor. The floors above the pool are long-​term residences.
The shower was no big deal. Ours had peeling paint. The room was «nice». Not gorgeous, and not 5 star for sure. The bed was very comfortable but everything in the room is beige. Who gushes over a Mini-​bar? News-​Flash, nothing is free, and everything costs 5 times more than in any store.
There is only one restaraunt. The room service was «business hotel typical» and not worth $ 65. for a burger and a turkey club. There is no gift shop, not even a mail box.
«You can see the Bell Center». Who cares? That has little value unless you came to see a game.
If you have business in this part of Montréal and the Marriott is booked… I suggest you fire up your laptop and book one of the small boutique hotels. If I had to do it all over again, that’s what I would do.
In the future I will read more reviews before making my choice. There are a lot of travelers that are too easily impressed for their $ 300 + per night. Did I mention everything is beige?
The hotel and the buildings nearby are undergoing renovations/​construction. In some instances massive demolition. The traffic and THE NOISE were NOT BELIEVABLE. NOT a good time.

Got married on Fev 28^th and decided to spend my first special night in Le Crystal, who offered a «romantic package» for an extra $ 120+/night.
Sure we got a suite (that we payed for) and everybody was smiling and nice, but then we got in the room.
The cover was very thin and the heater was faulty (showed it was 26degrees but was way less). After waiting a bit we called the help desk and asked for extra covers and to get someone to fix the heater. We didnt receive the covers, and the help desk decided to cook us, raising the heating on their end to a burning 29degrees!
We had aksed for a in-​room breakfast (again, that we paid for) but didn’t receive it. Instead we got a phone call from the help desk telling is that they forgot us.
When we went to check out we told them all of this and all we got was a somehow mumbled «we’re sorry» and we didn’t have to pay for the parking.
We then told her that we didn’t receive our complimentary cocktails (again, paid by yours truly) she gave us two coupons to use next time we go to the hotel bar. Not gonna happen.
It was our wedding night, in a 5 star hotel, where we booked a suite with a romance package that we paid (a large) extra for. I’m sorry but free parking is nowhere close to cut it.

Went to Montréal for a little getaway in early September with my husband and our 4 month old baby to celebrate our wedding anniversary and my birthday. We stayed at Le Crystal for 3 nights.
I researched many hotels before finally deciding on Hotel Le Crystal. I was looking for a hotel that offered a suite option or at least a very large room since we wanted to have a separate space for baby when she needed to sleep as well as ample area to lay out all the things one needs when traveling with a baby– stroller, pack and play, diapers, bottles, breast pump, etc. I was really glad we also went with a room that came with a kitchenette since we needed a place to make milk and store extra food.
I originally booked a Deluxe suite but upon arriving to our designated room we were really unhappy with its location. All the deluxe suites are on one side of the hotel and they have a direct view of the construction going on. Unfortunately, there is construction across the street on 2 sides of the hotel. Since we had a baby we really were concerned about the noise level. The hotel staff was very nice in showing us about 4 different available options before we decided to downsize to the Superior room since it looked out to the back of a YMCA/​nursery school instead of a construction pit. They even offered us the executive suite at a discounted price but I couldn’t justify spending $ 300 a night for a mini-​getaway.
I really appreciated the staff for going out of their way to find us a suitable solution. We were disappointed that we couldn’t get the larger size room but it was a better compromise to get a quieter location.
The best part of the suite is bathroom. Its really spacious and gorgeous. There is a super wide double vanity, amazing soaking tub and rain shower stall next to it. I could have spent my vacation just luxuriating in that tub. The Molton Brown toiletries are definitely a nice touch. You even get bath crystals to use in the tub.
Hubby and I look for hotels with a pool when vacationing and usually take advantage of it but was a bit hard going to the pool as a family. I only had a chance to take a peek and from what I saw it looked very relaxing. Hubs took a quick dip and said it was fine.
Traveling with our baby for the first time was certainly a bit challenging. Our last night we wanted to find something convenient and the front desk person offered us a 2 for 1 coupon for the onsite restaurant LaCoupole. However after our 2 previous dinner outings where only one of us got to sit during the meal we decided to pass on the prix fixe they were offering. I really regretted that since our alternative was eating really sucky take out roasted chicken with soggy fries that cost $ 16CAD on the pull out couch while baby slept. We did get room service breakfast which was pricey but very good so I would think the restaurant food would also be comparable.
Overall the hotel was a good fit for our vacation needs. I think without the baby we could have enjoyed it even more. The metro is a few blocks away and shopping district is also close by.

This is a sleek, clean and modern hotel.
Location — downtown and close to shopping
Parking — expensive, but to be expected from a downtown hotel.
Rooms — large, clean and well decorated. The bathroom is huge with a separate tub and shower and two sinks. There is a bedroom, small living area and a kitchenette. The pull out sofa is not of the highest quality, but it was fine for my young son. The main bed in the bedroom is small yet comfortable. The tv at the base of the bed was a bit close for viewing, but it was nice to have a tv in the living area and the bedroom.
Amenities — they have a great indoor pool good for some light swimming or for kids. There is a lifeguard on duty. There is some comfortable seating around and a coffee and water bar. The spa outside is a bit hot during the day but has a great view and is probably great at nighttime with the city view. The gym is decently equipped and includes a great view of the city while you work out. They keep a few bottles of water out for you along with towel.
Overall I loved staying here. The only bad thing was their key maker was somehow broken so we only had one key to share — but the key was what got you to your floor or the pool/​workout floor when inserted in the elevator AND had to be inserted in your room to turn the lights on — not a big deal if you do everything together, but we have to tag team our work outs since we have a young son. My husband inserted a credit card in to light up the room while one of us was out, and it worked for us, but it’s not ideal since you don’t want to accidentally leave your credit card in the room’s slot when you leave for the day. But I’m sire this is not a normal issue that they have.

This is a beautiful hotel downtown montreal, great staff up front, reasonable rates (i booked via expedia), really nice rooms with huge bathrooms, rain shower head etc.
enjoy.