Le Centre Sheraton Montreal Hotel

A place for disappointment. Tried so hard to like this place. Staff clearly instructed to ask if they can do anything to make your stay better, but ultimately unable to do anything to make your stay better. It would be funny if it were not so sad. Many chances, each one wasted.
In my room:
* Disgusting food-​stained glass with human hair, placed in the «clean» position on a coaster in the bathroom (photo included).
* Potato chips on floor next to bed (photo included), that I told front desk about, even showed a photo of – but the potato chips are still there now, 3 DAYS LATER. I would tell them again, but have completely given up on «service» here.
* Brown stains on inside bowl sides of toilet on my initial arrival, no prizes for guessing.
Front desk lady was incredibly courteous and offered me free breakfast for my poor experience, despite me telling her this would most likely be useless to me since I had to work early each morning. She was so very kind and professional, but again, a «solution» of zero value to me, even after I told her so.
And the piece de resistance: an unexpected request for $ 400 in billing on something that I had asked THREE separate staff about with NONE of them mentioning such a charge. The short story of this follows, but it’s not even worth mentioning. You don’t need to read it to know to stay away.
Called weeks before arriving for a 4 night stay, asked if there was a room I could use to practice dance for ONE hour on ONE evening, along with a stereo or even an alarm clock for music. Was told this would be no problem, not to worry. No mention of any charge. Was even reassured I needn’t have called long distance just to ask this, hotel would easily accommodate. On the day I needed the room for an hour, Maitre D’ said he would take care of it. No mention of charges. I receive an email later saying I should pay $ 200 to use the room, and ANOTHER $ 200 for stereo rental. That’s right: «no problem» had become «no problem for $ 400.»
Contacted the Catering Manager to decline the room/​charge. She told me I should have checked with someone other than front staff, since they did not know the cost of using hotel facilities. So… two hotel staff can tell you something is no problem, without mentioning any charges, but at the Sheraton it is still THE GUEST’S JOB to find someone ELSE to check with about something that is going to be billed at $ 400. Wow. Such customer service.
Needless to say, I will not be back. Unless you like dirty glasses, food waste on the floor, stains from other waste in your toilet, and unexpected requests for billing, I strongly recommend you stay far, far away from here also.

The customer service at this hotel is spectacular and the physical aspects of this hotel are great!
It was a cold and rainy day and stupid me forgot my umbrella. The concierge was so nice he let me borrow one for the whole day! I was able to enjoy St. Catherine thanks to him, thank you so much!
The location is great. It’s close to a lot of restaurants and shopping. There’s also a currency exchange nearby and the concierge is so knowledgeable about the area. The rooms are spacious, clean, and has all the necessary amenities.
I really enjoyed me stay here and cannot wait to return. Take advantage of the services provided!

Ok hotel in the business district. Huge with tons of tourists and foot traffic all the time. Does the job when you want to be centrally located and within walking distance of the best streets and main attractions. Not really personable or intimate but a good place to crash after a long day of exploring and walking around.

Had a nice time in Montréal (my favorite town) this weekend. I’ve stayed at most of the 4-​star hotels here, I am an SPG member, and I could not wrap my mind around how downtrodden the staff here seem. I booked through a third party that allowed bed selection. I booked a room with one bed. Upon check-​in they wanted to give me two doubles. The person helping me made some excuse why they couldn’t accommodate me, but after hearing I was an SPG member she offered me an upgrade to a king room with a minifridge and with wifi included (for the cost of 2 days of wifi anyway, so it was worth it.) I was on the SPG floor, which isn’t anything amazing. The bed was amazing. My fiancée hates firm mattresses, so she barely slept. That comes down to personal preference I guess. The duvet cover was kind of ratty looking. I guess that’s a sign that they clean it regularly, but comeon guys. You can do better.
The location is amazing, parking is super amazing and convenient, and the rooms are nice. It is an old brutalist building though, so the rooms are also kind of dark and they apparently decided to leave up the nasty popcorn ceiling during their last refurb. Kind of kills the atmosphere. Great view if you get a high floor. That’s kind of the best part about this place, so I’d consider making the $ 40 upgrade if you stay here. The place was spotless, no qualms there.
When it comes down to it, it’s an old school 70s hotel that they should have done a better job modernizing. I won’t make any effort to come here again for that reason.

En réservant ici vous pouvez être sûrs d’être dans la meilleure position possible pour vivre la vie montréalaise: st Catherine est à côté, l’écu eux Montréal a 10 minutes a pied, le plateau a une vingtaine (oui, j’aime bien marcher!).
Que dire, après un petit soucis du a
(j’avais réservé une queen et a l’hôtel ils avaient enregistrée une regular twin.), qui a été réglé en vitesse, tout est allé super bien.
Service parfait de tout point de vue, de l’accueil a la conciergerie, les services à l’étage, sans parler du Club Sheraton au 37eme étage.
La chambre était grande et le lit tellement parfait que il fallait vraiment me forcer pour en sortir. Quel confort ! De ma fenêtre au 33eme étage j’avais une glorieuse vu sur la skyline. Magnifique !
Au 6eme étage une salle de sport très complète, piscine, sauna et hot tub vous attendent ! N’hésitez pas! Il y a aussi un spa (payant, évidemment !) donc si vous voulez profiter d’un massage, allez y !
Seul bémol: pour l’upgrade j’ai du payer un supplément, pas donné, qui en plus donnait accès au Club Sheraton au dernier étage. Petit déjeuner exclusif inclus et certains plats du diner aussi, avec une vue magnifique sur la ville.
Ca n’était pas du tout à la hauteur de la structure: un bouffer dégarni avec quelque fruit, des céréales en boîte, des œuf brouillés (sans aucun accompagnement: ni pommes de terre, ni bacon ni autre chose) de la viennoiserie surgelée et une machine automatique à pancakes (très bons, mais quand même.). Ils pourraient faire mieux !

Beau, propre, bien situé, bon service, chambre silencieuse, lit confortable.
Merci à mon employeur de faire affaire avec Sheraton =)

I would give it 5 stars if it had free wifi…
The Canadian Head Office for my company is located right across the street from this hotel. I’ve visited 3 times in the last two years and stayed in 3 different hotels within a 2 block radius. This one is BY FAR the best of them.
I was sick during my most recent trip in July 2014. I came down with an awful flu right before my trip. The bed was so comfortable… Even though I felt absolutely awful, I immediately felt at ease when I crawled into bed fairly early. I was also happy to see that there was tea in the room. Also helped me feel a bit better.
The view is absolutely amazing.
The hotel is clean… I found nothing wrong in my room. And the toiletries were actually very good quality! The shower pressure was very good and the tub looked so clean that I actually considered taking a bath… but opted to go to bed any way.
I didn’t hear any noise from the other rooms or hallways and I was able to sleep comfortably through the night.
This will definitely be my regular hotel in Montréal.

J’ai eu le plaisir d’aller au Centre Sheraton à plusieurs reprises et sous plusieurs circonstances différentes (conférences, séjours, rencontres d’affaires, etc.). Les chambres sont biens et pas mal spacieux (il parraît qu’ils les ont rénovées depuis que j’y suis restée et que c’est encore mieux). Le personnel était accueillant et prêt à répondre à toutes nos question et nous aider avec quelconques problèmes que nous avions.
Par contre, à chaque fois que j’y suis allée, leur café était vieux et brûlé, simplement dégeulasse… et nous avions toujours de la misère avec l’Internet, surtout dans le lounge au premier étage et même dans le lounge exclusif au 37e. Pour cette raison, je leur enlève 1 étoile. J’espère qu’ils investiront dans un meilleur réseau sans-​fil et que leur café s’améliorera!

dans le cadre de conférences d’affaires que mon équipe de travail et moi produisons, je me tiens beaucoup dans les hôtels.
Malheureusement, nous né tenons pas (ou très peu) d’événements ici, au Centre Sheraton. C’est pourquoi je n’ai découvert l’endroit que tout dernièrement, à la fin avril.
J’ai adoré !
— Central et facile d’accès.
— Bön service.
— Bonne bouffe (quoique j’ai vu meilleur dans d’autres hôtels de la ville).
— Bien aménagé — que ce soit pour les salles, des aires d’attente ou des aires de déplacement.
— Et, finalement, *hyper ensoleillé*.
C’est ce dernier point qui m’a presque coupé le soufflé; le hall de réception de la grande salle de banquet (salon ABC) du niveau 4, où nous tenions la conférence, est submergé de lumière naturelle; cette grande baie vitrée est vraiment géniale ! Elle a été très assurément très appréciée par toute l’équipe puisque le manqué de lumière naturelle affecte nécessairement le moral et que tous les hôtels n’ont pas conçu leurs salles de réceptions ainsi.