3 Store

Avoid anything to do with both this company and this shop. I used to work in mobile phones and realised very quickly that there is no customer service whatsoever with 3. What’s more if you take a phone into them that has a fault if there is ANY cosmetic damage (even a scratch!) they say the phone has been ‘customer damaged’ and that is why it is faulty.
What’s more half the time coverage is an issue with the network and you can’t make calls. A friend of mine had a faulty phone that 3 kept for weeks and weeks so her contract was unused yet she was still charged. I accompanied her into the shop and it was clear the staff had no idea what was going on and made no attempt to help her. Shocking.

Can I just warn people to be very careful when using the 3 store to buy contract phones. They often have deals of the day on chalk boards outside, amazing offers which simple seem to good to be true and too good to miss and only availible from the 3 store. They promise lots of extra minutes and text for really reduced rate. These continue for 3 or 6 months then your bill goes up and on complaining to 3 themselves they claim to know nothing about the offer. It took me months and months to sort it all out and all the time every month they were taking more amd more from my account and they never return the money they took they just applied as credit onto the account I had with 3 after all the trouble I no longer wanted my contract which had no ended it took so long to sort out and don’t forget you’ll be stuck with them until your contract ends.