Carphone Warehouse

My beloved mobile phone departed this world and I was left in that awful situation where you need to replace it outside of an upgrade, i e pay for a new one (
Am not very well informed digitally, in fact I have been described as a «digital immigrant» by my Niece so initially went into another branch for advice. Ended up purchasing a phone that was far from suitable and did not meet my needs at all. Was in a bit of a tizz and was considerably lighter in the pocket to say the least…
I went into Briggate CPW store and spent a considerable amount of time having «phone counselling» with Tim, he was very helpful well informed and patient with me and nothing was too much trouble. I left the store far better informed and with an action plan to solve my problems)
A couple of days later after getting no further with my issue, there was a further development and I called into the store again. As Tim was not available, I was assisted by Luke. I found Luke to be understanding, helpful and supportive and he was really helpful. As it appears I had been mis-​sold a phone by the first CPW store, Luke and his Manager agreed to allow me to return the phone.
Really impressed with Briggate store and found Customer service to be at it’s finest on both of my visits. Have previously kind of avoided CPW as it always seems so full of happening young cool guys and that’s just the staff) Would fully recommend the Team here to all and especially Tim and Luke, well done Guys!