Keio Plaza Hotel

When looking for a hotel in Tokyo you need to look out for a couple of things, 1. The size of the room 2. Do they keep the air conditioning system on during the winter months and spring months. The Keio Plaza has upgraded rooms and non-​upgraded rooms, if you’re booking on Expedia for example, make sure you pay attention to the type of room you are booking, as well as the tower you’re booking in, there is a very big difference in comfort between the two types of rooms. The Keio Plaza does turn off their AC during the cold months and the rooms can get a little stuffy but they will provide a fan if requested. The only hotels in Tokyo that keep their AC on are the western hotels like the Hyatt, Hilton, Marriott, etc.
The hotel itself is very nice, all the rooms are very clean and well maintained. Keio Plaza is one of my favorite hotels in Tokyo because of where it is located. It’s a 5 minute walk to Shinjuku Station, there are also tons of restaurants located on both sides of the station, all different types of cuisines.
The Airport Limousine Bus, picks up and drops off at the Keio Plaza as well, it makes getting to and from either Narita or Haneda very easy.

Loved the customer service. I went on a trip to Shinjuku and was glad to know that they had some knowledge of the English language. Whenever you approached someone who didn’t understand English, they would quickly find someone to help.
I came with a friend who unbeknownst to me did not know how to use a shower curtain or shower head. Anyhow, the hotel staff responded and cleaned up his mess/​blunder a lot faster than any other hotel I have stayed at in USA.
Complimentary toiletry and water were refilled every day along with them taking out our trash. Last thing is I run cold, so I’m always cold. I am also used to sharing a bed with pets. I used two extra pillows as a makeshift pet so when I rolled I’d just hug it and an extra blanket due to the cold. When the staff came in to turn down the blankets, I’m so glad they figured out that I wanted it that way and did not put the extra pillows away. In USA, the staff always put everything back to their setup, which can be an inconvenience for me.
I hope I can return, the trip wasn’t that great, but the people, service, and hotel experience was better than I have experienced.
Thank you Keio hotel and staff.

For a pleasant and comfortable stay in the city, Keio Plaza Hotel always delivers. Situated just across the street from the Tokyo Metropolitan Government Building, Keio Plaza Hotel is at the hub of a remarkable city district adjacent to the Shinjuku Train Station. The rooms are spacious and very clean with a full set of guest amenities (love the Shiseido face wash, wish they sold it in the convenience store!). The staff are very professional, helpful and accommodating.
The hotel restaurants leave no traveler hungry, and offer everything from casual to fine dining. The Glass Court’s breakfast buffet is amazing with its huge variety of Japanese and Western selections. For a casual dining experience, Jurin is a great choice. Even the hotel’s convenience store, located on the South Tower’s 2^nd floor, offers a nice selection of snacks, candy, as well as sandwiches, salads, fruits, cold noodles; souvenirs and travel necessities.
The Luxe Lounge, the hotel’s best kept secret, is housed on the 34^th floor of the South Tower and offers spectacular views of the city, comfy seating zones, free wi-​fi, and a small, private meeting room (fee-​based). It is a very comfortable place to unwind and relax. During the day the lounge offers tea, coffee, soft drinks, snacks and mini pastries and cakes. Beer, wine and hors d’oeuvres are served in the evening. All are in a self-​service environment, and there is a host on duty at all times to answer any questions and offer assistance. Note: The Luxe Lounge is exclusively available for free usage by designated Executive International Club members and designated Plaza Luxe/​Plaza Premier guests only.
Dining, shopping and transportation are in close proximity, with department stores Keio, Odakyu, Takashimaya and Tokyo Hands just minutes away by foot. There are also at least three Uniqlo stores nearby, as well as a host of fun shops and restaurants. Sekaido is a nice, little stationery shop. Bic Camera and Yodobashi Camera are perfect places to get your electronics fix.

Love this place! The staff is so friendly and professional!
This hotel offers free wifi. The restrooms have fancy toilets equipped with heated seats and water sprays. There’s complimentary breakfast that includes the choice of 3 restaurant styles: American, Glass House (mix of Japanese and others), and Kaguri (traditional Japanese). The line for Glass House was super long, so my wife and I decided to try Kaguri. We were so glad we did, because the meal was amazing! The restaurant was beautifully decorated and had a traditional feel. The wait staff was polite and attentive. We were provided a delicious and very satisfying traditional kaiseki-​style meal.
Located near Shinjuku station, it was nice to be able to walk around town at night. There’s a lot of shops and restaurant still open. If you are looking for a hotel to stay, you won’t go wrong with this location!

Never disappointed when I stay here. My family and I usually visit Japan every 2 years and we always stay at the Keio Plaza. Location is convenient and walking distance to a lot of big department stores. The service here is outstanding and I feel like the rooms are pretty decent sized considering most hotels in Japan are tiny. I love the breakfast here! Seriously could eat it everyday. They have a lounge breakfast area if you want something lighter, a Japanese breakfast buffet if you want strictly Japanese food and then they have a huge buffet that has a bit of both. The lounge one is perfect for me so I don’t feel overly stuffed for breakfast. I wish the customer service here in Japan was like this back home!
Oh FYI, I just found out they have Hello Kitty rooms now at Keio Plaza. Definitely will be requesting that the next time I come here!

I stayed at the Keio Plaza again and the second time around was much better than the first. Oh what a difference a year makes. Perhaps it was because I stayed at the hotel longer than one night, which allowed me to catch my bearings and explore the area around the hotel. I previously stayed at this hotel in October 2014 and returned for another stay in September 2015.
The Keio Plaza is very conveniently located near Shinjuku Station, which makes transportation options endless. Due to its location near the busiest train station in Tokyo, there are a ton of shops and restaurants in the area. We spent a whole day at nearby Takashimaya Times Square.
The hotel has just undergone a renovation, so all of the rooms are now sporting a modern look with new wallpaper, furniture, TV, lighting fixtures, and beds. The shabby and dreary décor is gone! The beds are so much more comfy and the lighting is brighter, which makes reading much easier on the eyes. Oh, and the Wi-​Fi seems faster too!
There are a ton of eating options at the hotel. We had our breakfast at the Glass Court every morning instead of the other buffet restaurant option. It was fantastic!
Now that the hotel is done with their renovations, I would totally stay here again. Thank you Keio Plaza for accommodating us for three nights!

Keio Plaza is the perfect hotel if you want to stay in the Shinjuku area. It’s a couple of blocks from the Shinjuku station aka the busiest station in Tokyo, which can get you anywhere in Tokyo. If you don’t feel like walking to Shinjuku station, you could walk to Tocho-​Mae Station. It’s a couple of steps from the Keio under the overpass and takes you to Shinjuku Station.
Overall, I definitely enjoyed my stay at the Keio because of the concierge service and the location of the hotel. The laundry service and room cleaning fee was the price we paid for the prime location. It definitely made getting around Tokyo convenient being located next to Shinjuku station and the Tocho-​Mae station. In addition, there a lot of places to go eat and drink in the area.

When we visit Tokyo, we stay at the Keio Plaza. We tried staying at a few boutique hotels but Keio Plaza is so much better.
10 Reason why we love it:
1. From the Airport, we take the Narita Express straight to Shinjuku. Then we take a taxi to the front door of the hotel, check in, unload our luggage and head up to Kyubei for some sushi.
2. Keio Plaza has dedicated non-​smoking rooms and floors. (boutique hotels «air» a room out for you) yuck.
3. When you fly in from the US, your body clock is all messed up and Keio Plaza has room service 24 – 7. So when you wake up at 4am, you can order food. (boutique hotels do not serve until 7 or 8am)
4. We love the salad breakfast, the croissants are tasty, the salad is fresh, and the coffee is delicious. Ask for the wafu dressing, i think it tastes better than the french dressing.
5. The laundry service is fast, send it out in the morning and they have it waiting in your room when you come back after dinner. We travel lite and we really appreciate this service.
6. The convenience store on the first level is awesome and the best idea! Keio Plaza leaves your fridge mostly empty so you can buy what you want and fill it up. I love running down to the store to get some Pom juice, or rice crackers or whatever i need.
7. The beds are firm and very comfortable.
8. Affordable (for Tokyo) and relatively quiet.
9. The hotel staff are very friendly and helpful. Need an umbrella, they will give you one to use. Need tape to send a package, ask and you will receive.
10. The Business Center is really nice and handy when you need it.
These are just some of the reasons we have been staying here year after year, for the past 27 years.

This hotel has the best service. Maybe because it is part of Japanese culture to give amazing service and not expect a tip but I was very impressed. I remember checking in and expected to be handed the room key but instead our key was given to another employee who showed us to our room. Once in our room she gave us tip and directory on where to find things and how to use things. After another employee dropped off our bags they just left without expecting a gift. The view from my room apparently overlooked a famous government building and the room itself was nice. I liked how the mini fridge blended in with the furniture so I didn’t even know there was a fridge there until I opened up one of the drawers expecting a drawer. There was also 2 waters and 2 Asahi beers in the fridge which seemed like a nice touch. I wasn’t sure if they were complimentary or not so I didn’t bother with it. I was super impressed that the bathroom had Shiseido face wash and that the bed was fairly big for a double. Honestly, I was expecting the size of a double in the US but the double seemed bigger than a queen bed All in all I was impressed with the quality and service of this hotel. Also they were nice and willing to hold our bags prior to check in so we didn’t have to lug it around. =)

I stayed here for my vacation in Japan and I have to say that I really enjoyed my stay. I don’t speak a word of english and the employees that work here do speak some english and can help you with your needs. If you are picky about your food you can always eat at the hotel they have western foods for breakfast and a Chinese restaurant on the lower level. I was not lucky enough to stay at the Hello Kitty room as some of our lucky guest who posted wonderful pictures, however this hotel has really comfortable bed with good sheets. They have free internet connection inside the room, but they do charge a fee if you are in the lobby. Odd? right? isn’t it the opposite suppose to happen? (I’m not complaining: P). The best part of the hotel is the «TOTO» toilet butt washers that you have inside the room. The seat warms up when you sit and if you are a female it rinses you out on both ends. Such an awesome touch to have in hotel room. There are also a few small shops downstairs and they have a few english channels that you can watch on TV if you are from the U.S. The location is also near the public transportation. Because of the location don’t expect the hotel to be cheap. You are in the center of Tokyo so I think the price point if fair in relation to other high end hotels around the area. I was very happy with my stay. One of my favorite hotels in Japan.

Highly recommend this excellent hotel. Great service, so many good points:
— The room was so clean! Housekeeping staff made it a joy to come back to the hotel after a long day sightseeing.
— Hair dryer in room — it didn’t have an iron, but I probably could have asked the front desk for one.
— Firm beds felt great and we woke refreshed every day. We usually get a room with 2 queen beds for our family of three when we travel in the U.S., but these beds are a bit narrower. The travel agent arranged for a three-​bed room, which was perfect.
— Excellent service. Practically every employee we talked to spoke English well enough to get by, and ALL of them were extremely helpful.
— In-​room safe has an outlet INSIDE the safe so you can plug in your adapter, lock the safe, and recharge devices while you are out and about, day or night.
— Speaking of power conversion, there was a power strip in a drawer with a few adapters already on it.
— Free wifi dropped at times but came back quickly each time.
— Room service time estimates were accurate.
— Laundry service is pricey, but returns your clean clothes the same day if you call them for pick-​up before 10am!
— Ten-​minute walk to the UNIQLO store just north of the West Entrance to the Shinjuku station (opposite of the HALC tower).
Tips:
— The convenience store in the hotel has some great-​tasting bottled apple juice. And lots more.
— Make your Friendly Airport Limousine bus reservations back to the airport a couple of days in advance to save on stress. You make the reservations at a desk, but then have to go to a vending machine on the side to actually purchase the tickets.

This hotel is wonderful. The service is great! The establishment is clean and the room rates are reasonable. I couldn’t ask for a better experience on my first trip to Tokyo.
I stayed in the South tower for the 5 nights I was there. The first few nights I stayed in their Superior room. The room itself was actually a very good size. As a first timer in Japan, I expected the hotel rooms to be on the smaller side… but the Keio Plaza proved me wrong. With a queen bed, loveseat, desk and credenza in the room… there was still ample floor space for me to comfortably open my large suitcase on the floor without feeling cramped.
On the last 2 nights of my stay, I opted to reserve 1 night in each of their Hello Kitty themed rooms. Yes… you heard me right! Hello Kitty galore!!! Two specially designed rooms at the hotel are decorated in two different Hello Kitty themes. The first being the «Princess Kitty» room where everything is pink and the second is «Kitty town» where pastels were the choice of colors. From the wall art to the bathroom amenities to the seating to the air purifier to the humidifier to the complimentary bottled water… everything was Hello Kitty themed. It was awesome! And the best part was that the hotel offers complimentary service to move my luggage to my new room whenever I changed rooms. It made it so easy to go from room to room.
But in all honesty, what I appreciated the most was how clean their rooms were. Not once did I feel like I was inheriting the cooties of the previous guests who stayed in the room before me.
And not only was their service top notch while I was there… even before I arrived in Japan, I corresponded with hotel concierge several times about requesting assistance with museum and restaurant reservations and they fulfilled each of my requests with courtesy and professionalism.
When I go back to Tokyo for a second visit, I will surely stay at this establishment again. Their complementary shuttle service to Disneyland and convenient airport shuttle service makes this a very convenient location. Not to mention, the hotel is only a short walk to the nearest subway station. .which made our daily commutes stress free and easy.

This hotel is awesome. We were on the 24^th floor of this hotel when we felt the earthquake last month in early/​mid-​May 2015. Apparently, earthquakes are commonplace on this island of Japan, so no one else was freaking out except us. We felt the earthquake in the morning, and the entire building was swaying and creaking. We frantically ran to the emergency exit stairs, and started out descent down the stairs… and within seconds, we realized that NO ONE ELSE was doing the same thing we were! What the heck? hahaha…
We felt like such dorks!
Anyway, aside from that short story, we stayed here at this hotel for 1 night during our time in Tokyo. It was in a great location (in Shinjuku), close to eateries, and walking distance to the metro, etc.
If you want to do any day or morning tours, the local company Hato Bus picks up clients from this hotel, so you’re pretty much set after you come down to the lobby area.
The breakfast buffet here is fabulous as well, and served in The Glass Court. Don’t miss out on it, you’ll be full in the belly to start your day off strong! :)
Also, the concierge staff is AMAZING, they were able to help us coordinate a reservation at Sukiyabashi Jiro sushi restaurant in Roppongi Hills. We emailed back and forth prior to my arrival, so they could help us secure a reservation. I think most hotels in Tokyo will help you make reservations, as long as you ask them.
Wouldn’t hesitate to stay here again in the future, if I ever return to Tokyo!

After almost winding up at a «lesser» hotel in Ginza (quotes because everything in Ginza looks very tony), my dad & I settled on Keio Plaza after a friend of his strongly recommended it. It was obvious why as soon as we arrived.
Getting here from Shinjuku Station is very easy. Take the train in from Narita, exit the West side and it’s right there, as soon as you exit.
Inside, it’s very nice. There are several restaurants down below, for easy access coming off the street. The lobby is just up the escalator.
Now, we got in late at night, got to our room… and were totally underwhelmed. Most of the hotel has been remodeled and updated, but our room hadn’t been done yet. It looked very, very dated and the «view» was staring at an office building across the way. Not what we had in mind.
Luckily, my dad is the type to see that he gets what he wants, or in this case what I wanted, too. The next morning he made a new friend down at the check-​in counter and within an hour we were moved to a posh 33^rd floor room with a clear dead-​on view of Mt. Fuji. It was majestic.
Every single morning we’d go downstairs for breakfast. There’s a great spot called Jurin that has dining all day, with a killer American buffet in the mornings. I feasted on mini pancakes, omelets, bacon, squid salad, hard-​boiled eggs and just about anything else you’d want to start your day. And the coffee! Easily the best cup of joe I have ever had. I gulped down pots of it every morning.
Service here is impeccable. You simply don’t get the consistency of service in America that is endemic to Japan. The hotel concierge was very helpful in getting us tickets or directions or with any other questions we had. They are invaluable.
Rooms, if you’re in a deluxe, are very posh and comfortable. Wifi works great, too. They also provide a lot of toiletries and other amenities. Flat-​screen TVs are standard, not that you should be spending much time in the room.
Oh yes, almost forgot — the toilet. Heated seats, butt sprayer… my ass felt like a VIP in the champagne room! If it had a pillow on the lid I might’ve just slept on it.
As far as local convenience goes, this hotel is within walking distance of many, many sights. And if you need to get anywhere that isn’t close, the train station is a quick walk from the entrance. Whenever I make it back to Japan next, this is the only place I will consider staying.

A little disappointed with the overall hotel, especially after staying at the Hyatt. The hotel location is the beat feature, walking distance to Keio Department store and Shinjuku station. Didn’t receive the best level of service, probably because this hotel is packed with tours. Rooms are a little outdated and smaller than the Hyatt. Beware of the airport limosine! Don’t wait until you are ready to board. Make reservations at least 24 hours in advance. This was something that the hotel staff left to mention. Overall, I would choose the Hyatt as the better bet, as prices are the competitively similar.

Got a mix up on our room when we got here — gave us one bed for four girls — eek! but we fixed it and got 3 beds. Put the two beds together and it made one huge bed that allowed three of us to have all the space we wanted without touching one another. There are different towers and elevators depending on what floor you’re in. They have fancy toilets that rinse your behind after taking a #2! Also two sinks (one in the shower room and one right outside) which was helpful for everyone to get ready with. Pleased so far! Will update if it changes during the course of this trip.

From the moment you get off the Airport Limousine Bus that happens to stop right in front of the hotel, you feel like you’re royalty. Bell Desk was there to greet us and tag our luggage and escort us to the front desk. The check-​in process was smooth and though I speak fluent Japanese, the front desk clerks spoke very good English. After getting our keys, a bell boy escorted us to our room and put our luggage away and even put out slippers for us to use. He explained some of the amenities, was very friendly and even thanked us for choosing the Keio Plaza Hotel.
The room was clean and spacious enough for 2 people. Of course it’s not big like hotel rooms in the US but it was cozy and comfortable. The room had a flat screen TV that had CNN. On the remote, you’re able to change the language to English for programs or movies that are originally in English. There was a small refrigerator that had water but you’ll have to pay for this. My suggestion is to go to the nearby convenience store (Lawson) and buy your drinks there, it’s cheaper plus there’s a wide variety of things to pick from. Oh and the bed was super comfy too! Loved the little night light under the night stand. I swear the hotel thought of every thing!
The amenities were awesome. The bathroom is fully stocked with shampoo, conditioner and body soap and it’s not in teeny tiny bottles either. They also give you tooth brushes, tooth paste, razors, disposable hair brushes and everything you’ll need. If you want to conserve water and don’t need clean towels or bed sheets, don’t put the notice on the bed and just hang up your towels. I read somewhere that rooms weren’t serviced after a certain time but in our case, our room was always serviced no matter what time we left the hotel. I can’t tell if our towels were the same ones we used or not because even though we didn’t put our towels on the floor (as instructed when you want new ones) our towels seem freshly laundered and neatly folded back on the rack.
The hotel has various restaurants and a buffet but unfortunately we didn’t have the chance to try any of them. Instead we chose to eat at nearby restaurants or Izakayas and there are a lot of them. The hotel is very pretty and spacious, I felt like I was staying at a 4 star hotel but on a 2 star budget. I booked the hotel and air through a travel site and got a really awesome deal.
The hotel is conveniently located near the West Shinjuku subway station. It’s only about a 5 to 10 min walk from the hotel. It’s a great station to get around Tokyo.
One of the days we there, my aunt came in from Yokohama to take us to Korean Town. She also wanted to show us a nearby park. Amongst the concrete buildings and hustle bustle, sat this tranquil beautiful park with spacious grounds and a Japanese Tea house. It was gorgeous. I forgot the name of it, sorry.
My aunt sort of knew where the park was but wanted to make sure so she asked the concierge. When we approached the concierge the lady who I think is Russian (because of her accent) was not approachable. She neither smiled nor asked if she could help us. She just glanced up at us as we stood in front of her and diverted her attention back to the piece of paper she was looking at. My aunt asked her if the park was in a certain direction and with a roll of her eyes she told us the park closed at 3pm (it was still 2pm) and diverted her attention back her paper. My aunt speaks perfect English since her husband is American so there was no misunderstanding what she was asking. She told the concierge that she just wanted to know if she was going in the right direction. With an audible huge sigh and another roll of her eyes said it was. The concierge looked sternly at us and dismissed us. When I thanked her, she glanced up at us with a frown and looked back at her paper. Never smiled or said anything. My aunt was pissed. They need to retrain the lady concierge on customer service. In a country where everyone is always so polite this was a first for me. I was disappointed with her attitude. Even housekeeping would say «Ohayogozaimasu and itterashai’ whenever we left the room. Overall the rest of the concierge was always friendly and helpful. They also told us «itterasahi» when we left their desk after asking for directions. Btw, the park closed at 4pm and it was about a 15 min leisurely walk from the hotel.
I highly recommend this hotel if you’re staying in the Tokyo area. Not only is the hotel gorgeous, you’ll get great service (despite the one person) and the Airport Limousine Bus stops right in front of the hotel. I think the bus cost about $ 38 per person. Oh and on the day I checked out, I found out the hotel has 2 Hello Kitty themed rooms that opened in November 2014. I must’ve passed the posted a dozen times but it never registered in my brain, lol. Keio Plaze is the best!

a great place to stay if you’re looking to stay in the shinjuku area.
1) great location: 10 minute walking distance to shinjuku station
2) awesome breakfast buffet: a good mix of western and eastern food, fully stocked buffet, none of the continental stuff.
3) great view: we were on the 39^th floor facing the keio station. high floors will have great views of tokyo city
pretty pricey overall but select floors are newly renovated (39^th was) and the rooms are well decorated and exceptionally clean. l’occitane toiletries offered, i especially loved the sugar fizzy cube for baths :)

Spent four nights here on a recent trip to Tokyo — fortunately my experience was positive for the most part.
Let’s break down the pros & cons
Pros
— LOCATION! It’s a 5 minute walk from Shinjuku station and there’s a direct airport limousine bus that goes to/​from Haneda airport. This is probably the best reason to stay here
— Service is excellent. This place is run like an efficient Japanese transit system.
— The deluxe room is ok in terms of size
— The dining options are excellent and the breakfast buffet is perfect for people looking for a nice mix of Japanese/​Western options
— The price for the room given the location is very reasonable
— There’s a covered walkway just outside of the hotel that goes straight to Shinjuku station
Cons
— Not all the rooms are fully refurbished. One tower is, and the other isn’t and I ended up in the latter
— Older hotel = walls are thin. This totally sucks if you’re stuck next to a noisy mainland Chinese tourist who can’t shut the fuck up late at night
— Older rooms feel dated and the ambiance kind of blows, but at least I didn’t stay in my room much due to my busy schedule during the trip
— Water pressure kind of sucked in my bathroom
— No safe in my room. Apparently only some rooms have safes, which is sort of ridiculous for a contemporary hotel
For the most part the hotel is good and the excellent location, proximity to Shinjuku station and the main shopping area and having direct transportation to the airport makes it a perfect choice for business and leisure travelers alike

Keio Plaza Hotel is a behemoth of a hotel: Three 46 Story towers and all the underground restaurants and shops.
There are pros and cons to staying at the Keio.
Pros:
Great location. Walk outside and they’re countless restaurants and shops to wonder around to. Super close to the major Shinjuku rail station. Close to quite a few attractions (Goyen National park, Meiji Jingu Shrine etc), Large clean modern rooms with great views.
Cons
Rather unstylish almost antiseptic styling, some rooms that were around when mothra was battling godzilla, not the best service, not the best price to value (Although Tokyo aint cheap).
Tips: Ask for a newly remodeled room. Stay away from the South tower as those rooms were there when Godzilla rocked these lands. Dine elsewhere unless you want to spend up the wazoo.
Other than that great location to launch many ventures