Hyatt Regency Tokyo

Before my wife joined me in Tokyo I spent a couple of nights here since I wanted to stay around Shinjuku area. The hotel is located a bit off from the station but they have a large shuttle bus running throughout the day at 20 min intervals.
Check in was pretty funny since I orders about 15 packages through Amazon before I went to Japan. They gave me the smaller items at check in and delivered the rest as soon as I got to my room. I had to sign a lot of receipts. So if you want to do some online shopping in Japan just give the concierge some heads up then go nuts.
Hyatt Regency has a club lounge where diamond members can access for free. They offer continental breakfast buffet in the morning with rotating selection of food. Free alcoholic beverages in the evening where you can mix your own cocktails. They also have a selection of 2 small dishes which you can order on the evening session aside from the cheese plates and snacks you pickup yourself. The lounge also has a dedicated smoking section for you avid smokers, very convenient. On a sunny day you can see Fuji mountain from the lounge over the Shinjuku park so you can have some view with your food as well.
The room itself feels simple and clean and I loved the bathtub which was huge and filled itself in no time. I think I took like 3 baths a day trying to recover from jet lag. Seven eleven down stairs makes things easy too if you stay away from the mini bar like me as if it were a plague.
Shinjuku park across the street was also nice for a walk and some exercise since you don’t have to stay in the hotel. There is a fitness center and pool but I didn’t bother checking since the park was there.
Hyatt Regency feels like a business hotel but with much better attention to detail and of course insanely nice and accommodating staff. Compared to Park Hyatt I saw a lot of people in suits so I assume lots of business people visit. Being Japan they even had a robot concierge but unfortunately I didn’t have the time to check it out.

Hôtel confortable et bien placé
A deux pas de la gare centrale et face au building de la mairie de Tokyo. Suites spacieuses et confortables .la literie vous fait oublier le décalage horaire avec paris. :-)

Overall, this is a nice western style hotel in a good location. We were plenty satisfied with our stay but not overly impressed. The room was a good size but a bit dated. Elevators are slow due to ongoing renovations. Most of the staff was helpful and polite with the exception of the concierge. The hotel seems to cater more towards a business crowd, locals or frequent travelers already familiar with Tokyo and Japan. It is not a great choice for first-​time tourists such as ourselves
I am a big fan of relying upon concierge for assistance with local activities, directions, tips and reservations. The concierge staff here across multiple attempts were not welcoming or helpful. This should have been relatively obvious from the outset based on the setup behind a standing desk and lack of seating for guests, but they are really only there for simple tasks and give off a very «help yourself» attitude.
When asking for assistance in finding and reserving dinner at an authentic sushi bar, I was told multiple times it would be expensive (10,000−20,000 yen). I know the cost and it is not an issue. The concierge gave us a pre-​printed map for tourists and directed us to a chain restaurant. Borderline offensive.
Also unhelpful in assistance in providing local directions and making romancecar train reservations, but nothing offensive there and we figured things out ourselves.
P. S. Walking to Shinjuku station and/​or area is super confusing with tunnels, stairs and different street levels. Good luck, you will need it! Google maps is almost worthless. It was quite satisfying when we found our destinations, but I might recommend a taxi.
This is all in stark contrast to the concierge treatment at Hyatt Regency in Hakone which was beyond expectations and fabulous. I will write about that separately on their page.
To summarize, this is a decent hotel in a good location and as long as you pre-​plan your itinerary and know where you are going, you should not have any problems.

Had a shuttle service to Shinjuku station every 20 mins. If you miss it walk across the street to Hilton that also has a shuttle every 20 mins as well but 10 mins after the Hyatt shuttle leaves. Overall great hotel.

My husband and I stayed here for 4 nights during our trip to Japan. This hotel was very nice and the service was great :) Check in time is normally 1 or 2 pm (can’t remember exactly) but I had told them during booking that our flight would be landing in the morning and if they could accommodate us checking in around 9am. Our flight ended up arriving over an hour early (4am!!!) and by the time we got our luggage and took the airport limousine to the hotel it was not even 7am. The staff was able to check us in early and even upgraded our room (the king room we originally requested was not yet available) for free :) We were also able to extend our check out time with no additional costs as well.
Only cons I have to add is that the elevators here take forever. Also, they accidentally double charged me for one night but since they already charged my credit card they couldn’t reverse it and recharge me. Something about currency exchange problem and that I would end up losing money? Not sure, but she ended up refunding me in cash.
This hotel is conveniently located in Shinjuku and offers a free shuttle to the Shinjuku station. Overall, we had a great stay :)

Pleasant stay at this hotel. Only complaint is that the rooms are a bit drab and uninspired. However, it was quite clean, the pool is nice and warm, the staff were very kind and helpful, and the wifi was fast. Also the «Friendly Airport Limosine» stops here, which is convenient because you can take it straight to the airport. I would stay here again.

We had an outstanding stay at the Hyatt Regency Tokyo. Firstly, the staff is awesome. Very helpful, polite and friendly. The Hyatt is located in Shinjuku which is a hopping part of Tokyo. The hotel has a shuttle to shinjuku subway station and all the major department stores and it also sits above a local subway station of its own. You could not ask for a better location. The hotel is immaculate especially our regency club room. The bathroom was really cool and glass enclosed. Try to stay in a regency club room because you get access to the regency club lounge which has an outstanding breakfast and a pretty great cocktail hour. Breakfast is not common in japan so if you want breakfast this will be a big help. Overall, this is a five star hotel experience. Free Wi-​fi for platnium club members. Highly recommend.

I wasn’t super thrilled with my stay here. We had just come from a few nights at the W Taipei, so perhaps my expectations were too high given this isn’t the Park Hyatt. But while the lobby was nice, our room was super ancient and drab. It reminded me of random Hilton Doubletrees I’ve stayed at in the US.
And it was ill-​equipped for international travelers. My head was an inch away from the ceiling while in the shower and I had to crouch. They didn’t have slippers that fit. The toilet (auto-​cleaning, but far inferior to the Toto model at the W Taipei) was also too small and the cleaning broke on our 2^nd last night.
I can’t fault the service and people working here though. They were all considerate and helpful. I just couldn’t get past the actual room and amenities. Next time in Tokyo, I’d just do the Andaz or Park Hyatt.

What an exquisite hotel in the middle of downtown Tokyo. There is a wonderful park next-​door that has a lot of old shrines next to it. We just finished seeing the Cherryblossom’s and it was extraordinary.
The hotel is clean modern and the food is wonderful.

The lobby of the hotel boasts three glamorous chandeliers, it really is just breaking if you’re seeing it for the first time. The conference rooms, restaurants, and other common areas are amazing.
You would think that the rooms are also amazing, however, the room has a good amount of room for improvement. I stayed at a standard king that faces the park, the view is beautiful, however the window is small. The living space is much smaller than all the Hyatt’s I have been to. The restroom is a cramped area and the bathtub is narrow and tall, pretty awkward.
The service is just impeccable, the way the staff addresses you and is always willing to assist you and go above and beyond. This stay would have been perfect if the room, windows, restroom was 50% bigger. Overall, a great stay.
Also keep in mind there is a Hyatt shuttle bus that runs from the hotel to Shinjuku Station.

First impression when I showed up: this is a very nice hotel. I arrived around 1 PM on a Friday and there were a number of staff in the lobby ready to offer service, if I needed it. The Bell Station and Concierge desk was large and well staffed. The front desk was equally well-​staffed and imposing. The lobby was very large, open, and crowned with massive crystal chandeliers.
I wish I had gotten a little «greeting» rundown of hotel services. Only right before I left did I realize there is a free shuttle to Shinjuku Station, it would have been nice to know that! Then, the morning I left, I kinda planned on that shuttle only to find it doesn’t start until 8 or 9 AM, too late for me and my plans.
The front desk clerk was friendly and pleasant. During my first stay (I stayed for 3 nights, 2 nights initially and another 1 night stay) I had a great room on the 24^th floor facing Shinjuku Central Park.
The room was good sized, comfortable with a king bed, desk, side chair and table, perfect for taking in and enjoying the outstanding view of the park. The fit and finish was very good, it wasn’t perfect, some wear and tear was evident and indicated the age and use of this hotel, but on the whole, it was a very comfortable room.
This is a Hyatt Regency, so it is a very nice hotel, but after staying in quite a few Hyatts over the past year, I notice all the little differences.
The toiletries were a bit of a disappointed. I am usually a fan of the soaps, lotions, and shampoos at Hyatts, but these were different than those in the US. They were all citrus and just didn’t strike me as special, as I expect.
In the morning, I was surprised to open the drapes (which seemed to get closed every time I left the room) the windows were complete condensed and covered with moisture, to the point where i couldn’t see out the window at all. The first day, I left the window as it was (and didn’t see out) and the maids dried the windows so that when I came back, they were dry and I could see out. The next morning I tried to dry the windows myself, but I didn’t really succeed, I still could hardly see out.
At least 2 of the 6 elevators (though I think it was actually 4 of the 6) were down for repair during my stay. That made for much longer waits which is never ideal.
I stored my bag here with the Bell Desk, they were quick and courteous, I appreciated being able to do this between stays.

Very nice hotel in the heart of Shinjuku. Easy check in and out. Nice rooms and a fair breakfast buffet. The Golden club is on floor 9, and the top floor has the swimming pool. So the view isn’t the best at the clubhouse. A truly nice place to stay in Tokyo. Very short walk to the train station, too.

Great hotel. Spacious and beautiful, especially the lobby. Room had great view of the park and city. There’s also a convenient shuttle that runs every 15 – 20 min and takes you to shinjuku station.

Awesome hotel.
1. Convenient location. It’s right above a subway station. They also have a bus that runs like every 30 mins to the shinjuku station.
2. Nice rooms
3. Great concierge. We asked them to book all the restaurant reservations for us, some of which are notoriously difficult to get into. Seriously important since we didn’t speak a word of Japanese.
4. Clean butts. Yes! Squirting toilets, with warm water so good: b…

Excellent service. The Suite was very spacious and gorgeous. Our room had a bottle of red wine and deserts waiting on the table when we first entered. Showers and bathroom had speaker built in so when you took a bath you could listen to your favorite jam. The shuttle service ran every 30 minutes and would take us to shinjuku station which was very helpful since the station was 15 minutes by foot.

I give this hotel 5 stars.
1.amazing service, unlike any other. Helpful, modest, and most importantly good hearted
2.their competitive prices. If you stay anywhere else around the Sh8njuku area, I’m sure you won’t experience this level of service.
3.shuttle bus to shinjuku station. Instead of the walk which is walkable, you have the option to take their free shuttle bus to the metro or train. Super convenient and turnaround is quick — every 20 minutes.
4.view of shinjuku station. This is a good view of the park without aNY obstruction
5.concierge desk — really good advice on food and ramen. Ask the bell captain, and you will get good advice of wear to eat and shop. Super nice and friendly staff.

My wife took a look at this place and made us switch hotels. Old/​dirty carpet in the lobby and in the rooms. Skip it.

Great hotel in a great part of Tokyo. I debated for a long time which part I wanted to stay in Tokyo but I was so glad that I chose Shinjuku. It’s around businesses and very close to the Shinjuku station. Just a slight walk and you can get to about anywhere in Tokyo. The Shinjuku station has lots of shops and food places.
The staff was very courteous, from checking in to the baggage service. I was expecting small rooms since it my first time in Japan but the rooms were quite large. I stayed one night, then took off for Gora and when I came back to check in again I decided to upgrade to a large corner room. Definitely worth paying just a little more. They even have complimentary umbrellas right outside of the front door in case you needed it for the rain.
Facility has free WiFi in the lobby.
There is a small size Gym on site.
Tip: If you are a Hyatt Rewards member you can use it for free.
There are restaurants and a small bakery on site.
I would highly recommend this hotel. Great place to stay so you don’t have to worry about anything else but have fun on your trip.

Hôtel très confortable et avec un bel emplacement dans Tokyo !!! Ce Hyatt Regency est en effet très bien placé dans le quartier de Shinjuku…
La station de «métro» est a une centaine de mètres de l’hôtel… Dans le quartier qui est très sympa, de bons restaurants et quelques boutiques d’électronique :-)
L’hôtel offre une belle vue sur Tokyo et bénéficié de chambres très calmes et confortables !!!
Le personnel est très attentif au confort de ses clients…

Japan in general has great service but this hotel was just above and beyond in terms of service. Everyone there was polite and helpful and spoke decent English so if you do not know any Japanese, do not worry! The rooms are beautiful, with a nice view of the skyscraper district and there is a bathtub and a shower, in addition to a bathroom that is in a separate room. It is located in a very convenient location and you have three stations nearby, Shinjuku station being the biggest one. There is a shuttle bus every 20 minutes and this was very useful especially during rainy season in Japan. They have complimentary umbrellas which almost every one took advantage of. This is hands down my favorite hotel of all time and the next time I go back to tokyo I will definitely stay here again.
P. S. on one of my days there I had left my ring under my pillow and forgot to get it back before housekeeping came. I was worried that they would either not see it and toss it with all the changed bedding but when I got back to my room, not only was everything spotless in my room but my ring was on the bedside table. I really appreciated their honesty and that they did not just strip all the bedding off without taking a look to see if there was anything on the bed.

This is such a great hotel to stay at while enjoying Tokyo. Checking was very easy and we got a room with a great view to Central Park and the Governor’s Building.
Rooms are very clean, comfortable and with great amenities. Staff is very courteous, efficient and helpful.
Easy access to convenience stores and walking distance to Shinjuku Station.
Even got complimentary umbrellas!
I highly recommend the Hyatt Regency Tokyo!