SoundWerks

I heard their radio advertisement this morning. As I am in the process of getting my 1998 Dodge Dakota Sport P/​U road-​worthy again and today was the day that was happening, I stopped by SoundWerks to check out their advertised stereo sale. Don (Owner) and Robbie (Tech) were both helpful. My truck was at the dealership being serviced, but Robbie immediately looked up what type of stereo system my truck came with. Within 10 minutes of walking in the door, I had my new stereo picked out and was hopeful to get it installed this afternoon if my truck was finished in time.
Due to the amount of work being done on my truck, it wasn’t ready for pickup until late afternoon. I called SoundWerks and talked to Don, and scheduled a 10am appointment for tomorrow, just so I wasn’t all anxious about watching the clock. As soon as I did find out my truck was ready, I called and was told to bring my truck in as soon as I picked it up and we would determine if there was time to install the stereo. This was 3:30 pm, and they close at 5pm. Installation takes an hour, and I still had 20+ minutes to drive to the dealership to get my truck.
It was 4:20 pm when I arrived at SoundWerks. Robbie, the Tech, was behind the counter. As I zoomed in the door in a panic and asked if it was too late to install the stereo today, Robbie just smiled all happy and said, «We’re fine, come on in. I realized that it was going to take you 45 minutes to get here, so I went ahead and started hooking up the stereo, wiring, etc. That is what takes up most of the installation time anyway. And now all I have to do is pop the stereo in the truck.»
No lie, it was no longer than 10 minutes and Robbie was backing my truck out of the work bay. The installation was complete. Are you kidding me? Robbie then took his time and we sat in the truck as he walked me through all of the features, and he had already pre-​set my radio to the two stations we get in my rural area.
I feel a little bad for Robbie, because I was so excited that not only was my truck road-​ready, but now I have a new stereo with AM/​FM, CD, Aux, and a USB Port. Seriously? A USB port I can plug a 200 Gig flash drive (okay, exaggeration) into and play music from. I was practically jumping up and down inside the store as I happily paid the very reasonable cost of the stereo and installation. Blah, blah, blah… I couldn’t stop talking. Poor Robbie. :-)
If you are in the Morongo Basin, or even down the hill, I highly recommend you consider your «Sound Werks» needs here. I call ‘em as I see ‘em, and rate businesses honestly based on my personal experience. YMMV, as they say, but I doubt you will be disappointed. I’ll definitely be a return customer when I need a stereo or speakers for any of my current or future vehicles.

We just had a new radio and antenna installed for satallite radio. We are very pleased. Very clean installation. We would highly recommend.

They installed a 12 inch subwoofer I bought off of amazon for a low price and it sounds awesome! Will definitely return when the time comes to purchase a touch screen head unit.

I added in a bass tube, wired to my factory head unit. During the process I accidentally blew a fuse but couldn’t locate it. Took it to these people, they told me how bad I had messed things up and nothing was done right so they would have to pull everything out and do a fresh install. After they were done, turns out I had done it correctly and all they had to do was replace a fuse. So I essentially got charged $ 100 for them to do extra work that didn’t need to be done… And change a fuse.
I asked the old guy about it and he flipped out like I killed his dog or something. Great customer service dick.

This is a great audio/​video store for autos here in town. Great service, Great prices.

Great work at a fair price! Don and his technician are very knowledgeable and very efficient! They have installed sirius radio, speakers, a rad sound system and a dvd player in my car.
I couldn’t be happier with their work!
Thanks Don!

They installed a stereo I had purchased from the internet, which, didn’t work. I know… not their fault, but why install a non-​working unit? Plus, the speakers installed, were done so without one of the grills being put back on properly. They broke, and glued a trim bezel, (my 5 year old nephew could have done a better job gluing). REALLY,
I don’t understand these clowns~~~ A courtesy call to let me know that I had been taken advantage of by an unscrupulous ebay seller should be part of a service for which I paid nearly $ 200. Exceedingly poor customer service, meets low-​quality work with attitude, too! I was embarrassed for them, and pissed that such a simple job could go so awry.

Overall I had a very good experience here. I shopped around for a bit before deciding on getting a new head unit and rear speakers for my car done here. I’m on a pretty tight budget so I was able to negotiate a good price along w installation. Everything sounds great and the Bluetooth I had in the head unit is a very welcome change. Fast installation As well, very satisfied.

I love these guys! always help me out– honest all the time (how hard is that to find) If you don’t need it they wont sell it to you– they wont upsell you– like most shops do– any problems they always take care of you. even if you did not buy it from them! crazy I know…
Saw a review that was really negative about shop– the installer has been there for years– sober guy, owner is cool guy, had stereos alarms put in everyone of my cars here ever. Never heard of problems here.
Check them out knowledgable, helpful, friendly Glad they are close…
Thanks Robby and Don You guys rock!!!
love your new sign btw

I would never go back here.
1^st visit: It was 70 miles RT to his place. I was not at all happy when I discovered that the owner failed to write down my appointment and when I showed up during business hours he said he couldn’t help me because the installer had to go to his AA meeting because he had been in trouble again. (I think giving someone help recovering from this disease is a compassionate thing to do, but it is probably a good thing to decide if one is to help customers or the ill, as I am not sure both things are always possible.)
2^nd visit: They did the work. The installer was surly. When I got ten minutes down the road I noticed that I couldn’t roll the windows of the car back up. It was late in the day when they were finished (maybe that is why they didn’t fix it right the first time) and there was no one to take it back to because they closed up and left by the time I got back there 15 minutes later. 70 more miles.
3^rd visit: Took it back so I could roll the windows up. 70 more miles.
4^th and final visit: The owner gave me a hard time about getting a duplicate receipt but finally gave me one. The new sound system works fine most of the time but occasionally it plays with a terrible hissing if I turn the car on after I run in and out of a store. I have to shut it down and start again. When I went back to ask him to check things out and fix it — he refused to do anything unless I could get the machine to duplicate the problem in the shop. 70 more miles.
280 miles to get it right and it still isn’t. Nah, I want a pro next time.
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Response to Don, I appreciate that after I gave you a negative ranking you are now eager to help me. Why you couldn’t help me when I showed up at your door, I don’t know.
I have only had one stereo installed in Yucca and your shop did the work for me. Regarding what you told me about your installer and AA, all I know is that when I showed up for my appointment and the installer was leaving the premises you told me he had to go to «his AA meeting.» And frankly, it doesn’t matter what appointment he had; you broke an appointment with me and that was the problem.
I don’t know what to say about your memory except that maybe you should have it checked. You didn’t remember to write down the original appointment, you don’t remember telling me personal details about the life of your employee, and you don’t remember my coming back to get the spacers put in the side panels so the windows would roll up, you don’t remember my return to ask about the malfunction. Seems significant.
I’m going to take a pass on calling you a sixth time. The whole experience left me with such a «bad taste in my mouth» (sorry for the mixed metaphor) that It seems more pleasant to reboot my stereo every time I want to listen to it rather than to set myself up for more disappointment at your shop.

I hired Soundwerks to install two car alarms. They did a great job, on time, and at a reasonable price.

They installed a dual DVD system in our SUV and we received exactly what we requested. They listened to what we wanted in a system and were able to make it work. Now we have very happy kids and very happy parents for long car trips!

The Best!
Sound Werks owners and technicians are the very best — they can fix almost anything from replacing a mirror to installing the most amazing a/​v system ever. I have Sound Werk sound systems in all my cars and they never have had a single problem. (one car has 3 head units!)
The work is tight and the quality is excellent. I would recommend them to everyone from OC to LA there is no one that knows more about Audio Visual, amps, speakers. you name it.
PS the price for the components is better than I can find online The installation reasonable and worth every penny as it is trouble free.

SoundWerks fixed the antenna on my Saab for me. I thought that they were very nice and that the price they charged was reasonable. They did a great job.