Ntb National Tire & Battery

UPDATE: Dec. 2015 — following visit to above location this summer had slow leak issues with several tires. Took car to my local NTB in Needham and they ultimately believe this was the result of the Weymouth location not cleaning the rims thoroughly when the new tires were installed. Once all rims were cleaned, problem seems resolved. A black mark on the previous experience in Weymouth location. Downgraded to four stars

This review is only for the Weymouth one, the Plymouth one is much more ethical.
I work in the area and noticed exposed tire threads so i decided to get a new tire. I scheduled the service and tire online. When i got there, big surprise, they didnt those tires which like Seinfeld said is the purpose of the reservation. Do you think the tites i got were cheaper? Of course not since they had me over a barrel. Im not sure if its bait and switch, but it passes the smell test.
In fact they said i needed another tire because of exposed threads (which was probably true but they didnt show me). They wanted me to replace the others even though one had close to an inch of tread and was less than a year old.
One of the bolts that secure the tire to the wheel was broken, and it cost $ 50.00 to fix. That was true and seemed reasonable so i had it done. Im not sure that he couldnt let me leave the shop without doing that, but it seems like it could be true so i cant complain about that.
I was then reccomended a repair which cost close to $ 800.00. I needed that repair but decided to get a second opinion. I took my car to my friends shop, and it cost $ 160.00. To be honest i probably got a deal on labor, i showed him the printout that ntb gave me and he said that he wouldnt charge $ 500 for that.
In closing, sometimes emergencies happen and you have no choice, but try to find a reputable repair shop before you need one, and probably avoid the big chains except for oil changes etc.

Our tire had a slow leak, and we were quoted $ 190 at Volkswagen to have it replaced.
NTB was able to replace our tire for less than that, and we stopped in without an appointment and it only took an hour. Everyone was helpful, friendly, and we felt the service was done correctly.
If I every have any more car trouble, I’ll be sure to get a quote from them first! Great work!

The prices here are very competitive and I have come here for the last 10 years to replace the tires on my cars. No longer. This time, after I spent a considerable amount of money, my late model car came out with extensive damage on the wheels. When I complained, the Asst. Manager was rude, dismissive and actually walked away on me. The second guy I approached was more willing to have a discussion, but when I said I wanted to file a claim, he had no response. If you want the worst in customer service, go here.

Great service! Really friendly and helpful staff. The NTB staff scheduled my appt., fixed the issues in the time specified, called when car was done and didn’t try to convince me to do anything unnecessary or find other issues. The quote was exactly what showed up on my final bill. I was very pleased with my experience at NTB in Weymouth and I will definitely come back when something else comes up in the future. Thank you!

Have gone here before without a problem, I just called now and the prick on the phone said he couldn’t help me unless I paid for it. Fuck you guys. You’re a bunch of uppity fucks. And let it be known that it was simply to take some fluid out of my transmission.

So having received a low pressure alert on our car, during a rainstorm, we stopped in to check for a nail or something in our tire.
We were immediately told we needed two new tires because they were close to bald. We complied and got the tires. We were essentially strong armed into a warranty which included free rotations whenever we wanted and some sort of replacement deal. (Exact details escape me right now.) They also tossed in a free oil change. Swell. It was also suggested to get the store credit card to make payments, etc…
A stop that we thought would cost $ 25, turned into close to $ 400.
Anyhow, cut to less then two months later and we were given an excellent opportunity to trade the car. We had used 0 of the rotations nor any sort of warranty. As a matter of fact, aside from the oil change, we hadn’t been back. It occurred to us to contact NTB and see if they could refund any portion of our purchase… the warranty, partial warranty, rotations, anything. They refused.
Now, I understand that legally they aren’t obligated to… it has been over 30 days and it is what it is. I had just hoped that they’d offer something in good faith. Even a free oil change on our new truck would have been appreciated and given us a nice feeling about NTB rather than a not so nice one. In this day and age, customer care is so important and in that respect they really took a swing and missed.

I have been a customer with NTB for approx. 4 yrs. I needed some tires for my son’s SUV. So I did what we all do, went online and checked prices. NTB was 15% cheaper than TOWN FAIR for the exact same tire. I don’t haggle, so I went to see if they actually had what they said online. They had them at another location. I was helped by Morris Keniston, who told me he would have them there within the next 5 business hours, and actually did. The service has always been great there. I would highly recommend them to you. I need another set of tires for my daughters car, and will be back in next month.

I purchased snow tires last winter from NTB. I got a flat yesterday which I brought to mechanic to see if he would be able to fill it only to find out that my tire not only was flat from the nail I drove over but also had been leaking from the patch it already had. This was news to me as I purcahsed my tires new last year.

Do not go here. I got an oil change and thought since there’s over 100,000 mi on my car I would be given high mileage oil. I called and spoke to Russell who is a pompous, rude and condescending asshole. He pretty much insulted my intelligence. Dot get me wrong I know nothing of cars I go on what my boyfriend and brothers know and from what they said I was right in questioning my service. Do not go here and if you must definitely do not go to russell unless you want to walk away feeling stupid.

My husband brought his car here for tires and a check-​out in prep for a long one-​day trip to VT (99 Lexus with 130K miles). The inspection revealed that he needed a drive belt (which it turns out is responsible for everything in your car!). Long story short, he wound up breaking down in VT the next day. Luckily we have AAA+, so no extra charge for the long tow back to NTB. We were prepared to have to fight for a fair resolution, but were pleasantly surprised at the response. Russ, the manager had the car inspected immediately, and determined that a pulley was actually frozen (on which the new belt runs), which caused the new belt to break. They replaced this pulley, put in a new belt and provided pick-​up and drop-​off to my husband at no charge. Throughout the process, the communication Russ maintained was perfect. He acknowledged the inconvenience the break-​down caused, and offered a fair and speedy resolution. We had purchased tires here previously, but now they’ve won our loyalty. Everybody makes mistakes, or misses something, but it’s how you recover and handle the situation that really separates you from the rest. Russ — and NTB — get top marks. I wouldn’t hesitate to recommend this shop to friends/​family.

The guys here have always been great. I admit that if they give you a time you should add 30 – 60 minutes to get tan accurate time.
They’re very helpful and if we’re getting a lot of work done on the car they’ll cut us a deal.

I woke up one Sunday morning recently and was disappointed to see that I had a flat tire. I called around a few shops, none which were open on Sundays, until I got a hold of NTB and was told to come right in.
Russell took a look at my flat tire (which I wanted to patch) and made sure I knew of the dangers of patching a tire (taking it off the rim and putting it back on) that wasn’t in good shape to begin with. As I had a replacement set of tires at home, he said he could be able to put those on, and sent me to get the tire plugged elsewhere in the meantime. I respect his honesty throughout the process; he did not want to charge me unnecessarily and did not try to manipulate me into buying something I did not need.
The type of place that puts their customers first is the type of place that gets my business!

The guys here are nice enough but they do a terrible job managing your expectations when it comes to how long the job takes. I went in for an oil change over the weekend because I practically live next door. They quote 2 or 3 hours, and after 3 hours I call, and they say, «oh, it’s the next one in, can you give us another hour or so?». Sure, whatever. I call back, after a bit over an hour, and they say «Oh it’ll be ready in about an hour». I don’t remember the exact details beyond that, but it’s just obnoxious. Tell me you need the entire day when I first come in.

I also wish I could give a «zero». I got a flat tire at work after working all night. I went in here to have it fixed because it’s on the way home. I have very new tires on my car, which the guy at the front desk actually commented on noticing that they were nice and new. My car does not have a spare tire because it’s small– instead it has an air pump/​sealer gadget that works well. He said once I’ve used one of those the tire has to be replaced not repaired. He then said that I would need 4 new tires because they didn’t have my brand of tire and it would be unsafe to have mismatced tires. I said no thanks and that the manufacturer instructions said the tire CAN be repaired after using the pump and I would go elsewhere. He then changed his story and said they could fix it. Then when they got my car back he came back out and said that if they take the tire off the wheel and it can’t be repaired I would need a new one and again told me I would have to but 4 tires. I again said no thanks and give me my car back and he then changed his story again and said they could repair it. They did repair it quickly, I’ll give them that. The mechanic who repaired it brought out my keys and then followed me to my car to get my wallet. He actually asked for a tip. When I laughed thinking he was kidding, he said «you tip the pizza delivery guy don’t you. Noone elver thinks to tip us. That was a quick repair» I said I only had $ 3 in cash and he took it. Actually cleaned out my wallet. Very tacky. I paid for my repair and left. I will NEVER go to an NTB again. It was horrible and I left feeling violated after they tried to replace my brand new tires 3 times and took all my cash.

Last Tuesday, 12/​28/​2010, I ran over a piece of medal and it punctured my tire. I was luckily near the Weymouth NTB. I pulled in and advised that I need either a new tire or a plug. They told me to leave the car (this was 6:30pm) and to come back in a hour and it would be fixed. I returned at 9:00 pm and the car was not touched. After speaking with the gentleman at the desk, they said they would pull in right away to repair it. They advised that tire could be repaired and plugged. I was a bit skeptical as the lighting was poor in the tire bay and the tire removal machine was not working so they manually pulled the tire from the rim and plugged the leak. After another 30 minutes, they pulled my car out and said it was ready. It took over 3 hours to fix a leak and they did not put a cap on the stem. A couple of days later, the tire was slowly leaking, On my drive home yesterday, the tire was down over 10 lbs so I had to stop at another tire location to have it repaired again. This tire location was the first I came across in a pinch. Sullivan Tire in Hanover took me in right away as they knew was in a panic and repaired the plug that was leaking and not installed properly by NTB. I had to pay $ 35 to have them fix NTB mistake. Today I phoned this location and advised of the situation, I spoke with Russ the manager. I explained my dilemma and he basically said I should have made an effort to locate another NTB and he could not offer me a refund etc.
I would not recommend this location as they do not stand behind their repairs or ensure that their customers are happy.

I needed 4 new tires. I was told this by the NTB in Woburn while getting a flat fixed. Not having time to do it with the polite & awesome staff at the Woburn NTB, I went to this Weymouth location when I had the time.
That was a horrible decision.
I walked in and was quoted a 90 minute max to do everything. As the 2 hour mark hit I asked an employee what the hold up was. I understand that they can’t tell me exactly how long it would take, but like their customer service policy sign stated, I should have at least been updated on the status. After being shrugged off at the 2 hour mark by an employee, I became visually upset.
Finally at 2.5 hours I was called to come pay. I brought up to the employee how long I had waited and that I was never updated. He didn’t apologize. He just gave me a coupon for a free oil change which I will never be using. Then he got my credit card stuck in the machine which held me up an additional 10 minutes.
I understand car maintenance is unpredictable, but the shop was slow. I was originally the only car in the garage. And to take an hour longer than quoted and to not hear an apology or update definitely rubbed me the wrong way.

Hit a pot hole — ON THE HIGHWAY — sooooooooooo with the flat tire, I really had no other option than to stop by this place.
So I go the next day, tell them the story and say — just fix it please.
I sit, I wait, I get called into the garage. My brake pads are practically non-​existent. Yeah, I know, my car let’s me know all the time by the squeaking. I know I need to fix it, I just haven’t had the time. I know it’s a good car and I should take care of it. I know, I know, I know — who are you?! You’re nagging like my mother — just replace the brake pads. Oh damn, you’re right, my rotators look all sorts of beaten up, but it costs $ 300 to replace one!
…but you can just rotate them and clean them up for $ 100 each? Sounds good to me, just stop nagging.
P. S. I need it done in 45min ‘cuz I gotta go to work. Oh you’ll give me a ride? To the airport? Are you gonna pick me up from work at 11pm too? No? Oh, too bad.
An hour later, my new tire, new brake pads, and rotated rotators were finished. And my Honey Bunny ran like Hellah on Wheels.

After getting no help at a certain big box dept store at the Plaza in Braintree that has an auto center and rhymes with «tears»… I went to NTB in Weymouth. I’ve been to NTB before for tires and know the brand from a 4 star rated experience in Avon.
In need of a new car battery I was quoted a 90 minute minimum wait at «Tears». NTB kindly offered to have me in and out in minutes. They delivered! It was Monday night and there were no customers ahead of me. I took a seat in the waiting room (which has direct TV, soda and snack machines, and coffee). I watched a few minutes of The Office rerun and was called back to the desk to sign some paperwork. It was that quick.
The guys working were all friendly and upbeat. No more «tears» for me. NTB is the way to go!

Totally unprofessional. I wish I could give «ZERO» stars.
My alternator went out (so I can start it with a jumpstart, but can’t turn it off or it won’t start again)
I called in the morning to see if they had schedule availability to take a look at my car. Guy left me on hold for 10 minutes. I should have taken that as an omen. Called back, and was told to bring the car in — no problem.
Brought the car in, and had to leave it running in the lot while talking to the guy (if I turned the car off, it would need to be jumped again). Checked the car in… and instead of waiting in the greasy waiting room, went across the street to the diner for breakfast.
Came back 1 hr later to find my $ 35,000 Lexus still running with the key in the ignition in the parking lot of the NTB, which (for those not familiar) is in a pretty seedy part of town.
All this despite PLENTY of room in the garage and a totally oblivious guy at the front desk.