Midas

I went there for brakes grinding on metal they take very good care of you show me exactly what needed to be taken care of and gave me a fair price the sales people up front were very professional and so was the technician I would recommend this place to anyone and I will

Liars and cheats. Went in for an oil change and strictly asked for Mobile 1 (I even called ahead of time to see how much it would be for a Mobile 1 change). They told me it would take only 30 but ended up being an hour-​which isn’t too bad but still frustrating. Mobile 1 lasts me about 5000 miles. When my car had hit 3000 miles from the time I «got my oil changed» my change oil light came on. There has never been anything wrong with my car and still isn’t. My car only has 60 000 miles on it. I drove it back home and while there my dad looked at it. I BARELY had ANY oil. The tip had just a small dot. Immediately my dad and I were furious knowing how extremely dangerous that is-​if I were to have gotten into an accident who knows what would have happened. My car doesn’t burn oil and it doesn’t leak. I called the Midas customer service and they transferred me to the GM of the area. He wasn’t too understanding of the situation and extremely defensive. The only thing me, my father, and techs who looked at my car could come up with is they didn’t put all the oil in my car. We then put 3 quarts in to get me safely back to the Webster area from central Texas. When I got back I had an appt. with this Midas to discuss the situation. Once again they were denying everything trying to put the blame on me and my car. The only thing that they offered to do is flush all of the brand new Mobile 1 my dad put in and fill it with their lower quality oil. It was then I found out they didn’t even put Mobile 1 in my car to begin with which is all my car has ever had and all I want it to have. I told them I don’t want to switch oils in the tank and they said well that’s all they could do. At that point I just walked out and got a new oil change a few weeks later by someone else. Horrible service. I will never be back to this place and will never recommend them to anybody in the area.

Midas on Bay Area Blvd has great customer and car service. I called on Friday morning because my Service A message came on the dash of my Mercedes-​Benz GLK350. If you have a luxury car, you know that you have to take your car in for maintenance on an average of once a year, but you know it can cost between $ 600-​$ 1000 just depending on the service alarm and if you take your car to the dealership for the work.
When I called, I spoke with and he was able to look up what was required for the Service A and provide me an accurate and reasonable quote for the maintenance cost.
When I took my car in, Trent the store manager greeted me and signed me in. He was already aware of my service needs. Isn’t that awesome! I dropped off my car.
Later on they gave me a call when my service was completed and verified all that was quoted was completed and the price was very similar to the initial quote given the day prior. They even recommended the car spa down the road for my car inspection, which was also a great experience.

This place is terrible. I waited a while before they even waited on me, but the manager was polite. After he got me started I waited some more. After about 15 minutes they finally took my car back. There was only one other car in the shop, and it was waiting on parts. There was one employee washing windows and another sitting doing nothing.
I waited over an hour for them to complete a standard oil change! Crazy. When there was hardly any business in the shop. When I finally asked how much longer I would have to wait, the manager was rude about it.
When I got out to my car, they had left a dirty rag in the front passenger seat, the car smelled like smoke, and they hadn’t even reset the oil life gauge.
I’ve used Midas before, but I will definitely never use this location EVER again.

Worse repair shop in all of greater Houston. This place lies to the customers and employees don’t know how to even do a simple oil change.
One time they told me they changed the oil and filter and all is well. I was skeptical so I told them I wanna see my old oil filter. I had a genuine Toyota oil filter prior to them changing my oil.
It turns out my suspicion was 100% correct. They lied and showed me a different brand oil filter. I called the manager and he said oil filter was fine so they didn’t change it. So I front of them I checked my oil level. Oil was brown and dirty. New oil suppose to be golden in color.
They didn’t do a thing and charged me $ 20. I bet they do the same when ladies bring their cars.
To make matters worse they didn’t reset my service light because they didn’t know how. Seriously? And the mechanic smoked in my extremely clean non smoking car.
Avoid going here at all cost. They will definitely screw you up and charge you for it too. They hire high school kids (19−20year old) and let them do oil changes.
AVOID THIS BUSINESS AT ALL COST!

If I could avoid putting any stars at all, that’s what I’d do. So I went to get a standard oil change, like I’d done with this particular location twice before. Few days later, my engine starts making a funky noise. I parked my car and hrs later, noticed plenty of fresh oil all under my car. I took my car to another company to take care of the problem. But not before my engine started knocking, the car shut down and the steering wheel locked up. The other company’s mechanic told me exactly what I thought it was. My car had no oil in the engine. Turns out that my gasket was not replaced correctly, it also had a crack in it and my filter was completely shot to hell.
After replacing and fixing my car, I went straight to Midas. Luckily, I kept their receipt in my car. Reviewing it, I’d noticed they used conventional oil when they were supposed to use full synthetic. I know this because the past couple of times, the guy at the front desk told me I absolutely had to pay for full synthetic oil because that’s what my car requires. Morons.
I went in AFTER Midas had closed for the day and told Ed, the manager, what type of evening I was having. I laid out every detail. The new kid working there tried to debate with me about the oil type, I promptly corrected him and pointed to the receipt. Ed tried to explain to me how it’s possible for a gasket to be misplaced and I proceeded to tell Ed that I wanted my money back. But because they had closed for the night, I couldn’t get my money right then. They told me to come back Monday morning.
Never again will I be giving Midas my money, but more importantly, I will never trust them with my car! I suggest you do the same.

Thanks to Mark and his crew! These guys diagnosed multiple problems that another mechanic had improperly diagnosed as a blown head gasket. They were thorough and diligent in finding the REAL problems, explained each item to both me and my husband, finished the work within 24 hours, and stuck to their estimate to the penny! So grateful we brought our car from the other mechanic to here. Thank you guys!

I typically frequent NTB for my car repairs and oil changes but was tempted by the much cheaper price tag at Midas.
Long story short I got my oil changed at Midas and when I needed it changed again I decided to go to a different place to get my oil changed because I had moved. I get a call from the service center and they told me they couldn’t change my oil because the previous person to install the oil cap had stripped the bolt. So I had to go get my car and take it to NTB to see if they could help me, luckily they were able to get it off and replaced the part for free.
They told me that if he had stripped the pan it would have cost me $ 800 to replace! Not at all worth it for a cheaper oil change. I think I will just stick to going somewhere where the technicians actually know what they are doing with my car.
On top of everything Midas doesn’t take appointments anymore and everytime they told me it would take 30 mins it took 1 – 1 ½ hours.

My experience at this Midas was a lot like Chris H’s review from 11÷13÷11.
I originally went there for an oil change, but I my car was also making some noise. They told me that I had sludge in my transmission pump and that I needed a transmission-​flush. Well, I paid them to do that but shortly after I left I noticed that (A) my car was still making the noise and (B) my A/​C didn’t work anymore… Hmmm.
I took my car back and asked if they could have accidently knocked something loose when they did the transmission-​flush. They claimed that my A/​C compressor was shot. (Really?)
Then they told me that my car was making the noise, because the power steering pump was about to go out. But remember, they told me it was the transmission pump that was causing the noise before… so which is it???
Long story short, I took my car to a Mom&Pop Shop and they told me that I needed a new alternator and serpentine belt. I got my parts from O’Rielly and they installed them. My car practically floats down the street now. If I would have kept messing around with Midas, I would still be throwing my money into a black hole
… and I have a sneaking suspicion that my A/​C compressor isn’t blown, but I’ll have this other shop take a look at it in a few weeks. It’s just weird that my A/​C was blowing fine before I took it to Midas for that oil change.
My car is only 4 years old, so I can only imagine what someone with an older car would go through.
I won’t be back.

I went to this location in the summer of 2010 for brakes. At the time they had a great manager and he was really customer friendly. My Suburban needed a hub replaced. I bought the part thinking I could do it myself but once I realized I didn’t have the proper tools I called Midas. I called on a Tuesday and talked to ED. I told him that I had a Z-​71 4 wheel drive Suburban. He told me $ 90 to install so I said ok can I make an appointment for Saturday. He said no but the earlier I got there the better.
I get there and a short guy with a dork-​tooth in his ear comes up and I explain to him that I need the hub installed. He pulls it up in the computer and it is in there that I need a hub bearing replaced and clearly states Suburban Z71 4wd. (the ABS sensor was bad on the current one causing the ABS light to flicker then stay on) After they pulled the truck into the bay he came out and told me it didn’t need to be replaced. I told him it did due to the grinding noise I hear when driving and the ABS light.
I then took a drive with the technician and tried to explain it to him. We talked about the ABS light and agreed it needed to be replaced.
I then asked once again to have the hub replaced. I was then told it would be more labor since it was 4 wheel drive. I got the classic bait and switch. I was told ED quoted me wrong and of course he wasn’t there. I was told it would take more labor since it was 4wd. Of course this is complete bullshit since a hub is a hub regardless of 2wd or 4wd. Since I had already driven down there from Pearland and wasted my Saturday morning I agreed to the extra $ 34 they were charging.
The technician that replaced the hub was super friendly and very knowledgeable.
I was not happy about the last minute bait and switch and I definitely will not be going back. I rarely need a car repair shop but when I do I expect honesty. I guess I need to find somewhere else.
Stay away from this place if you can help it!