Ntb-National Tire & Battery

They have a very nice staff, but they f_​cked up my alignment more than when I brought it in. The steering wheel was a 2’o clock just to drive straight when I got it back. I have the one year alignment thing with NTB so I just went to a different location instead. I know it was a mistake somewhere along the process, but they should be experts at this by now.

You often find new managers every new time you come back for an oil change. Mikal and Dan have been anchors and make the difference in the personal touch.
I will go nowhere else.

Nice service! We had a slow leak on our tire and it turned out to be the seal on the valve stem. They said there was no charge and on the house! It was a nice change to get great service and something on the house. Highly recommend this place!

This was my first time coming to this location and all I needed was just a single tire changed. They told me it usually takes 25 – 30 minutes and I told them I had to be at work soon so they said they would try to get it done fast for me. They did it in a short amount of time and did a great job. The staff was very friendly and accommodating!

I have been a customer at this location for years & have always received great service.
I went in today for assistance with a flat tire & the guy behind the desk seem more concerned with finding ways not to assist me.
I also found it entertaining that when customers called he told them not to even bother they are too busy. The waiting room was not packed.
I’m sitting around the corner at discount tire. They took the time to look at my flat tire & found a replacement tire as a back up solution.
This is the 1^st review I’ve ever taken the time to leave for any business.

They screw your car up to where it ruins it. Ruined my car and refuse to do anything about it. Their insurance won’t do anything. Had to buy a new car because it literally destroyed the whole engine. The mechanic who worked on my car was fired the day after he worked on it. Their managers are liars too.

I honestly always get great service here. It scares me to see such low ratings because, like any fruitful businese, there will be busy days and slow days. I’ve been a customer during both. Everytime they give me clear expectations for my troubles and always find me cheap but reliable alternatives. They are honest and upfront for the rates they charge and always in a positive mood. I recommend this place to a lot of my friends who are satisfied with the service when they do go. I recommend asking for Chad or Michael who are always providing amazing service and care.

Make sure to check that your valve stems have been replaced. Mine were not.

Showed up at 7:15 one man opening the store, saw me outside and opened early. I came in with a screw in my tire he stopped what he was doing and fixed the tire himself and was out in 30 min, that is want I call customer service. Have used this location since it opened not always this fast but then the job has always been done right.

went their because i need tire rotation and oil change. after waiting for 1.5 it seems like for a regular oil chance and tire rotation. They said they don’t touch wheels with spacers on it. I don’t think that was a disclaimer anywhere saying that. I could have save half the money and upgraded to synthetic oil by going to texas oil down the street. I will NEVER GO BACK AGAIN for an oil change or TIRES

Bought tires, shocks, struts here in June and highly regret choosing this place. Went to pick it up and found they had used the same torn boots over brand new struts. So had them redo the work and was told by one of the guys who work on cars there (they are not trained mechanics — none of them!) the installer did it all wrong and he was going to try and reinstall them correctly for me. Turns out when they were doing that they broke one of the struts so had to wait two days for them to get a replacement in. Brought it back a week later for popping noise when I turned the wheel, they kept it all day, and the noise was still there when I drove it home! Back again today as there is a loud knocking coming from the right tire. DO NOT BRING YOUR CAR HERE — THIS PLACE IS NOT TO BE TRUSTED.

Tried to sell new alternator due to bad battery (their batt) and rebuild front end ball joints etc that was not needed. Not going back

I figured I would give this place a shot and purchase some tires here. I purchased 4 tires early June and the $ 79.99 package that gets you unlimited alignments for I think 6 months (can’t remember right now off the top of my head). Anyways, I waited 4 hours for them to put 4 tires on and do the alignment. I leave the place when they were «done» and my alignment was never done. I was busy the next week, so I came back the following week to get the alignment actually done this time. The second time I waited about 2 hours… FOR AN ALIGNMENT! I must mention that before showing up the second time for them to actually do my alignment I had called to speak to a manager and schedule an actual appointment so I can get in and get out… appointment gets scheduled and so I go into NTB. I go in to ask to speak to the manager that I spoke to over the phone and the kid at the front desk goes out to get him and I guess he explained to the manager who I was and that I had spoke to him over the phone. Kid comes back in and says to me, «looks like I am the manager.» Kid apologizes and says that instead of the 6 months or whatever that my alignment package I bought covered he would extend it like 2 more months. At this point I was pretty frustrated and was demanding just to get my $ 79.99 refunded, yet he kept insisting on just extending my alignment package another 2 months. I basically said to him that the point is that I do not want to come to NTB anymore. I do not wish to spend money and get my vehicle fixed/​serviced ever again here. Yet, he kind of talked me into just going with the 2 month extension on my alignment package. Fast forward to about 3 months later, I had the bushings on my front lower control arms replaced on each side. I go there to get them to do my alignment. Mechanic comes out after doing my alignment and tells me that my jam nut on my tire rod end is striped and needs to be replaced. Well, let’s put one and one together. NTB is the only place that has been doing my alignments the past 2 times and if that nut, which it is, is the nut that is adjusted when doing the alignment on my vehicle then I bet it is pretty logical to say that NTB striped my jam nut on my tire rod end. Nothing gets me more when individuals are deceitful and have no integrity… IF YOU JACKED SOMETHING UP THEN SAY SOMETHING! I will be requesting a refund for my $ 79.9 that I paid for my alignment package and contacting the BBB in regards to this matter. I HIGHLY recommend staying away from NTB!

I always get good deals when I shop here. You have to ask for a discount, but you will get one. It’s slow. Very slow at times so unless you want to walk across the street to get a bite, have someone pick you up or be prepared to spend a couple of hours here if you are getting a set of tires.