AT&T

Drive to the next AT & T — Do Not Allow Henry To Touch Your iPhone! I went into the storefront to simply add an iPad to my data plan. Not only did he subscribe my email to some «rewards» car program without asking first, he misinform me regarding the resolution for the slow speed of my iPhone connection. After convining me to reset my iPhone, it took HOURS to resolve the issues caused. Please do yourself a favor; drive down the highway to the next closest AT&T location listed on Unilocal.

Do not go here! They are an authorized reseller — not a corporate store like the one in Clifton. The manager, Henry Zhang is completely incompetent.
Here is the HORROR STORY:
My wife purchased an iPhone 6 for herself and an iPhone 5 for her mom online. She brought them into this store to transfer from the old phones to the new ones. However, she lost her father tragically 3 days prior and the only recordings of his voice were on her phone. She explained to Henry that if she couldn’t transfer over the voicemails to her new phone then she wanted to stick with the old one and give the new one to me. Henry said there was no way to transfer them and so she told them she wanted to keep the old phone instead and just transfer her mom’s. Then while he was working on her mom’s phone her phone (which she was still holding) said no service and when she went back into her voicemails they were all gone. She asked Henry what happened he claimed that she had to accept the new terms and conditions since the new phone was at least 14 days old. This made no sense, she was under no obligation to switch to the new phone. He was very unapologetic despite the fact that my wife was clearly distraught. She said all of his actions were rushed and frantic, like he was in huge rush to do everything.
I called the store and spoke with Henry. He was extremely hard to understand due to his thick accent. All he kept saying was that she accepted the terms and conditions, which wasn’t true at all. He said that he would speak with AT&T tech support and then call me back. It’s been 12 hours and I still haven’t received a call. I tried calling again and the woman who answered said Henry was with a customer. She said she was very sorry and felt horrible about what happened. She seemed like an actual human and not a malfunctioning robot like Henry. We just spent 2 hours on the phone with AT&T tech support and trying a million things they said there was nothing they could do since Henry reset her phone’s voicemail profile.

What a shyster this sales guy was.
I went to this AT&T store in Verona yesterday in search of an iPhone 6. I called for about an hour beforehand to check on availability, with no answer. But, since it was closely, I decided I would just drop in and find out in person.
I walked in the door and the man, Henry, started helping me. My first statement was «Do you have the iPhone 6 in stock.» In answer – distraction #1 – he asked me for my phone number and name, I figured to check out my upgrade eligibility.
Then he started talking to me about plans and what to sign up for and the price differences between the plans and how I could be saving money. And I ask him again: «Before I go any further, I want to know if you have the iPhone 6 in stock.»
He excuses himself to check, goes in the back and is gone for a few minutes. Comes back and looks at the computer and – distraction #2 – tells me I’m not eligible for the upgrade. Which surprised me, so I got off track again and he’s talking about this plan and that.
After another 10 minutes I finally stop him and say, «Do you even have a phone in stock?» And he hems and haws and says he has to call his partner, etc. At this point I am pissed and it’s clear to me he’s giving me the runaround.
I say, «I came in the door asking one question: do you have the phone in stock. And you won’t give me an answer.» And he says, «well, it doesn’t matter if I have the phone, we can order it and it would come to your house in a few days.» With a big smile. Then I start getting up to leave and he says to wait, that he is going to call his partner and he can call me later.
Obviously, I say no and I tell him that he’s wasted my time and that there was no way I would be giving him my business. Terrible way to treat a customer – just dishonest and not forthcoming and trying to talk his way around everything. I felt disrespected. Do NOT give this AT&T location your business!