Planet Fitness – Vancouver

As far as the gym itself goes this is a great place, but it is the customer service that makes for such a low rating. Spoke to the manager myself trying to sign my fiancé up for a membership and was told you can now only join if you give them your checking account number and routing number for direct withdrawals from your bank account. They will not accept check, cash, or debit cards to pay your $ 10 a month. My credit union tells its members to avoid this as it makes protecting yourself from fraud more difficult, and allows direct access to your money, while withdrawal from a debit card do not, and with the constant. They have been pushy about this for years (I have been a member since they opened and they ask me to change every couple of months to my checking account even with years of on-​time payments –which they remove from my account without fail — but always allowed you to used a debit card if you insisted, they say I still can because I am an old member but in the same breath they saw it is not possible to do anymore for anyone new) I am there 5 days a week for many years and have watched the never ending flow of employees they cycle through, many lasting only months, while some even less — not exactly a selling point for giving out my sensitive personal banking info info. This club needs to think about its customer service, and decide if they want to keep pushing people away.

Lots of equipment, staff was nice, very clean, good pricing, and honestly for ten bucks a
Month it’s totally worth it. When I’m looking for a gym I want to get fit not broke, because looking at many other pricing at other gyms, You’re looking at a couple hundred during sign up. They also always have deals going on such as the 99 $ per year, or only 5 $ sign up fee. In all good gym I would recommend.

The price is right. The facilities are clean. The staff is awesome. Lexie and Taylor put a smile on my face every time I walk in. The members are all respectful. I truly enjoy working out here.

For the last year and a half the set of 30LB weights have been missing from my club, as well as one 40LB and one 35LB weight making for a total of 1 missing set and two incomplete sets. This is extremely unprofessional and stingy to not replace these weights. I’m sick and tired of not having enough weights to go around for myself and other members. I’ve mentioned this to staff members countless times for the year and a half that the weights have been missing and all they do is write it down in their log book and nothing gets done about it. Furthermore the staff don’t use the lunk alarm anymore nor do they patrol and enforce the rules. I see countless women wearing crotch shorts, tube tops, and sports bras with no shirts! These are all clear violations of the contract we all signed. For the entirety of my membership at planet fitness I have asked the staff time and time again to put up signs that state «Do not work out in front of the weight rack». Time and time again inconsiderate gym members work out directly in front of the weights so no one else can get by to put their weights back or grab more weights. This has to stop! Why won’t the staff do anything? The no gymtimidation credo that you guys so blindly preach is a lie as far as I’m concerned. Do something about what I’ve asked or I want my money back for the entirety of my and my wife’s memberships.

As soon as I buy a house and have my own fitness room I will quite going here. Equipment is always missing or broken. The same 35lb dumbell has been missing for a couple years now. It recently took over a month to fix one of the row cable machines. The weight area is under monitored and people just do what they want. I havent heard the lunk alarm in a year. The employees are nice but poorly led. It has potential but clearly the owner of this franchise is just trying to collect money with very little concern to the actual ins and outs of the gym. According to advertising it’s suppose to be this hip positive environment, yeah right, it’s a joke.

The owner of this business is extremely selfish and inconsiderate of her employees. The staff is unappreciated and underpaid, including the management. The employees undergo a lot of stress and mental abuse and the owner just doesn’t care. As long as she’s getting her thousands upon thousands of dollars each month from each club, she couldn’t care less about the employees. If you want to give your business and money to good, honest people, I suggest going else where. How do you own an establishment that prides themselves on a «no judgement zone» yet are very judgmental.

This one has cleaned up a lot and like it better that the hazel dell location the hazel dell has gone down hill

Such freakin’ crooks. i hate this place. Warning do not sign up with them!

I give this a 3 stars for cleanliness. I feel like part of your gym membership should include an orientation on GYM ETIQUETTE. Too many ECCENTRIC cross fitting wannabes occupying equipment for example, the row machine is being used a a each right now by 3 guys making it a jump obstacle of some kind. Wanna crossfit, go to a crossfit gym, but don’t be jumping around with 60 dumbells and swinging it up and over while someone is using the machine in front of you. This gym is already limited as it is. Only reason I have a membership here is for the unli hydro and red-​light.

Having been to a handful of gyms throughout my life, I can say that this place has all the essentials that you will find at just about any other gym.
There is no indoor running track or a swimming pool, but what there is a large amount of varied equipment (and ellipticals/​stationary bikes/​treadmills as far as the eye can see) that you will rarely find yourself having to wait for the machine you want.
The environment at Planet Fitness is one of dedication to self. You don’t see a lot of people chatting, just a lot of folks working on the core, cardio or lats in the most unpretentious way possible. The service staff will tell you themselves, they are there for fitness.
For «Black Card» members (a 7 dollar increase monthly) you have access to automated massage tables, tanning beds and «red light» rooms which are, I am told, therapeutic.
Bathrooms and showers are all clean and there are more than enough lockers on any time of the day to stash your goods when you arrive. Just remember to bring a lock with you.
The one thing that Planet Fitness lacks, though, are dedicated training sessions in full view of all. There is, at various times, a trainer on hand, but I never see mass training sessions or efforts with people to get them collectively involved. See above-​Planet Fitness is something of a solitary experience, not a communal one.
If you are looking to find a good, clean centrally located place to burn off those unwanted cookies-​this is your place to go for a no frills experience.

It’s awful. Terrible customer service. Then they slap the year membership fee onto the account but don’t tell you ahead of time. I was overcharged when I tried to cancel and they care whatsoever about how they treat you. Yes, it 10 bucks a month, plus all the other fees they don’t tell you about until you sign the contract.

My Dad was in the hospital and took a run down the street for a workout. I go to gyms out of town often but this place has outrageous rates for a day pass…$ 20+ !!!
The gym was laid out in a way that was not obvious. I seemed to search for the next piece of equipment to use rather than have all equipment for one body part in a general area. I spent the entire time looking for something to train lower back and didn’t find it until I was walking out. There was a great selection of cardio equipment that seemed to be arranged nicely.
The WORST water pressure in a shower I’ve ever experienced! Absolutely ridiculous! Didn’t know if I’d ever get the soap washed off my body.
This place will only do in a pinch and I would never consider being a full time member. Not the worst I’ve had the pleasure to experience but far from the best.

They staff is always friendly and helpful. The membership is affordable. there open 24 hours.

A really friendly and helpful staff. Good variety of equipment if you aren’t looking for a body building facility.

I would not recommend this gym to my worst enemy. they have to set up an auto draft on your account for the monthly fee. But they seemed that they cannot get the billing set up so they charge you $ 10 every time they try to draw on your account and they say the monies not there when it was their fault because they had the wrong digit in the account number do not join this gym there a joke

Always able to work out when I want. I’ve been a member for a year and half. Not a lot of customer service but I do go to socialize. Love the black card extras but sometimes the wait is really long. All in all a good gym at a inexpensive price.

We have to go at certain times to avoid the woman cleaning in the men’s locker room.
Yes, every time we would go my husband would be caught off guard by a woman walking in to a locker full of naked men changing. I’m pretty sure they are Just asking for a huge law suit as this is obviously illegal.
Poor customer service to boot.
Only plus is that it’s dirt cheap.

I like the no-​lunk idea though there are still a few who get through the door somehow. I love hearing that alarm go off when some juiced up meathead starts grunting like he’s going into labor. The cardio equipment is plentiful and the layout is comfortable. I wish they had stair climbers though. Fortunately it’s not over crowded most months of the year, but do watch out for the resolutioners in January!

I’ve been a member for two months. I am a 52 year old flabby woman. I was totally nervous about joining a gym, but knew I had to. I am very comfortable at Planet Fitness. I am retired so able to go in the morning. I never have any problem finding an empty machine. The staff always seems friendly to me. In the two months I’ve lost 17 pounds. Still have a long way to go but this place meets my needs and I’m happy I joined.

The gym itself is excellent. However I must compare the service there as to that of Walmart. The kids who work there are extremely rude and disorganized; I can never find anybody to answer a question and when I do find somebody to ask something to, I am regarded as an annoyance as if I am not part of the reason they are getting paid.
I have worked in much faster paced environments than the one I see there and can only conclude that both the management and the workers don’t care at all about the customers.