Amaidzing

DO NOT HIRE THESE PEOPLE. The only reason I am giving them one star is because I have to. It took them 3 tries to find my apartment when they had specifically said they had been there before and knew where it was. First they ended up in Santa Monica (I am in downtown) and then they ended up at the wrong address in downtown. How does this even happen? After the first failed attempt, I called them to find a solution because there was no way the original cleaning crew could make it downtown before I had to leave my apartment. I don’t know who it was I spoke to (maybe Kelly?) but she was crazy aggressive, yelling at me over the phone, trying to blame Suzanne for her mistake, and then telling me she was a genius because she had the brilliant idea of sending over another crew that was closer to me. Genius? Brilliant idea? She could have come up with that solution before yelling at me. It was a disaster before it even started.
When the crew finally got here (after going to the wrong address AGAIN) I asked them to focus on the kitchen, bathroom and floors. It took them an hour, and after they finished, they were out the door before I could even do a walk through. I hired them to do a better job than I could have (I was hosting my parents that night) but they did such a poor job of cleaning, I literally had to clean the apartment again.
First, they did not even take out the trash!!! And the floors were so dirty, my feet were black after walking around for twenty minutes. As for the shower, I had to scrub grime off the edges that they somehow missed (???) and they didn’t even bother to clean the shower walls.
I will never ever hire them again and I urge you not to either. Trust me, they are crazy and unprofessional and you’ll be saving yourself a lot of frustration by not hiring them!

Two women came to my condo at 8:30am on a Saturday and were finished by 10am. They did an AMAZING job given how much dog hair they collected in their vacuum cleaner. They were polite, thorough, easy to work with and I will definitely use them again.

I chose this service based on a recommendation of a colleague. I found the maids to be very rude and unfriendly towards me anytime I requested (politely) of what I wished for in terms of cleaning. I felt very uncomfortable in my own home. I will not use this service again.

I learned about this place when I saw one of their vans cut in line at the In-​N-​Out drive-​thru, blatantly, in front of about 7 cars. People were pissed and honking, but they didn’t seem to give an f. I’m sure they’ll put in the same spirit of shoddy work and cutting corners when cleaning your place. Don’t trust these guys.

The lead cleaner seemed angry to be doing the job. She was very unhelpful when I explained that I didn’t have the Unilocal deal printed because our printer wasn’t hooked up after our recent move. She refused to call the operator when I asked, to see if I could explain and just read the coupon number from my phone, so I had to find a neighbor to print the coupon for me. I asked both cleaners to concentrate on the floors and surfaces, as the house was empty after we moved out and I just wanted it broom clean. After that was done, they could do drawers, etc.
We all figured I should come back in an hour and a half. I came back 15 minutes early to find the ladies in the side yard, and they told me they were done and rushed out. (My mistake not to walk around and double-​check every surface). I realized that they hadn’t gotten to shelves of the built ins or the bathroom shelves or much else in our less-​than-​800 sq ft place. For $ 68/​hr, I expected a more thorough job, friendly workers, and not having them leave 15 minutes early, when more attention could have been paid. I will not use the service again.

I’m glad to be able to update based on my original post.
Though I had a truly dismal first experience with Amaidzing Agency, I am happy to report that someone followed up with me about my experience. When I explained the situation, they were very apologetic and sent a replacement crew out at my convenience. The replacement crew did a great job and I wasn’t charged anything.
Amaidzing had had several complaints about the crew the original crew that had been sent out to me – while I wish they had not sent them to clean my house to begin with, they did make good on it RIGHT AWAY and were very gracious and pleasant to deal with.
We all have problems in business — for me, a good company (and one that I would deal with again) is not a business that has no problems, but ones who quickly, efficiently, and pleasantly make good when they customers aren’t satisfied.
I would DEFINITELY use them again.
Thanks for the great service!

I started using Amaidzing about a year ago because they were the only maid service I found who offered service on Sundays. I stayed with them because they are prompt, courteous, and manage to do in one hour what it would take me about four hours to do! I recommend them to friends and scheduling appointments is generally easy.

We own 3 rentals in the valley and this service has been our go-​to provider for about 8 months now. They have a really thorough move out service which keeps our costs down when deciding to paint, re-​carpet, etc. They usually can knock it out in about 2 – 3 hrs per unit and they charge a fair price. They key for me that they know how to make a place look and feel clean. My units tend to get some decent turnover so the cleaner I can keep them, the easier I can do the rentals. I have used many cleaning services before, some good, some bad. These guys get my vote for good.

I had my two-​bedroom condo cleaned by Norma and Noemi a couple of weeks ago, and they did an outstanding job. It cost a little more than I expected, but they had a lot of work to do. Everything shined for at least a week after they left. And my kitchen was in good order. Sometimes a cleaning service can really discombobulate the kitchen by putting things where they don’t belong, but I had no problem with this service. I also felt very comfortable around them. I could communicate to them exactly what I needed and even chat a little. That was very nice.
I will definitely use them again!

this service is very good. i highly recommend them.
Freddee T

I would give them zero stars but I didn’t! Seems like most maid services in la have gone done quite a bit! Everything was very dusty the ladies were rude and finished very early and my place was not finished. They did not clean the bathroom nor the living room! My phone has been broken so every time I call I never get through to complain. But this place was horrible!!! 135.00 and I signed a paper before the job was done which was not correct I shouldn’t have done that! Do not pick this joke of a maid service. These women are not professionals at all!

I’ve been using their service for a couple of years now, and I’ve been happy with them. They clean my apartment twice a month while I’m at work, and coming home to a sparkly clean apartment is on my favorite parts of my month.
Prices are very reasonable. $ 68 (plus tip) for two people to clean my one bedroom apartment.

I used this company when I moved from the City to the Valley to do my move-​out cleaning and now again to do my move-​in cleaning. This time they sent a different crew than they did the first time, but my experience was just as great. The two girls were friendly and professional and obviously had years of experience cleaning houses. They were excellent! Their prices are reasonable and pretty much average from what I can tell. I will hire them again if I need them.

This company charges close to 50% to 75% mark up, and pays poorly to staff. The staff they send are amazing, but the company should pay more and have more intergrity.

I really truly love this company! They provide the best cleaning service, i’ve ever usd before. From the moment I called the office and spoke with Maria, who was so efficient, helpful and professional. The ladies who came to clean, did an outstanding job. I will continue to use this company and am more than happy to refer it to friends, family and other businesses. AMAZING JOB — AMAIDZING…

Had a bad experience. Maid left at 12:30, claimed it she left at 1:15. Even though I called the office at 12:45 to let them know… their response next time we spoke was «he said, she said» after the maid didn’t want to come back. Never heard of customer service like that!

They do a decent job cleaning (I’m sure there are better places out there). Even though you try to be specific about what you want cleaned and what you don’t want cleaned, they seem to have their own routine.
The receptionists are awful and they have awful customer service. Time and time again they treat customers poorly.
Paid $ 128 for 2 hours and 2 people.

I’ve been using this company for about 2 years now and so far I’ve been ok with the 2 gals that come to clean my house… price wise they are very reasonable. on weekends, 1 hour minimum is $ 34 an hr per person and each cleaning team comes with 2 people so on the weekends its about $ 68 an hour for them to clean my house – this does not include tip. Normally I am in the front yard, on the computer or in the backyard as I don’t want the cleaning staff to feel like I’m breathing down their necks but not with this company…
I’ve tried many different cleaning «teams» this service has and YES just like other reviews, I’ve experienced a certain team that showed up 30 mins earlier than my appt time, waiting outside my house till I showed up which was at the time of my appt. only to clean my house for about 20 mins. b/​c they said they were «running late» to their next appt. & said I showed up late??? The entire time they were there, they both worked on the same room and one of them was on his cell phone most of the time– how inefficient is it to both clean the bathroom, then the bedroom… I even suggested one start on the kitchen as the other stays in the bathroom… When they are finished, they normally ask you to look around and inspect & sign the confirmation sheet but NOO they were walking out the door as I said hold on, do I need to sign the sheet? He was even closing the door as I was walking to the front door. I checked their job, the didnt clean my bedroom, only dusted around things as oppose to lifting things and dusting under them, they didnt vacuum a certain part of a room… who vacuums only half a room?
ANYWAYS I called the company right as they left early and told her I refused to pay the entire 1 hour as stated when I made my appt. explained to the owner my experience and kindly she didn’t charge me the entire rate. Honestly I would have done whatever I could to make sure the client was happy especially with this experience, all I got was a partial half hr. rate.
Another time with this company was a different team, my appt was the 1^st for the day & one of the girls had a hygiene problem, smelled really awful, dirty nails & looked like she was out late partying, didnt comb her hair, had really dirty wrinkled clothes on AND she was really sick as she kept coughing and was sweating, as she was cleaning my bedroom, she kept looking at the labels of my clothes and perfume, 1^st I thought she was just cleaning them but then she opened the cap of my Viktor &Rolf Flowerbomb and started smelling, she of course had zero clue I was in the backyard and could see her… my thoughts were this company hires VERY unprofessional people who say they are «cleaners»… I would never trust this company to allow their «cleaning teams» to come into my home while I not there to monitor them.
Reason for going back, I believed they could give me a crew that wasnt inefficient, clean & professional AND plus they are cheap in cost… I really only hire this company once very 3 – 4 months and only stick with 1 team – I use different more professional but expensive company on a monthly basis however if I find out that my regular team leaves for another company that cost more, I will gladly leave with them & wont mind paying more to clean my house.
3 stars b/​c the team that cleans my house does a great job and is quick and very friendly…
Pros:
1 cleaning team thats exempt for all cons, which is why I stay
Cheap in cost
Cons: in addition to above
Most of them only speak spanish
they talk to one another the entire time they cleaning & in spanish
no uniforms
no receipt when the job is done
receptionist who books jobs is not really friendly or personable
My advice– unless you know what team you want, I’d hire a different cleaning company who has a trustworthy, professional & non-​lazy attitude. Also, the receptionist or owner who answers the phone just sounds exactly what you would be getting in most of their staff, lackadaisical & unhappy working in that type of business…
Really need they should think to revamp this business to last in this economy.

I dont know DAN! Im not sure who you got, but i would have to disagree with you. Ive been using this cleaning service for about a year now and I love the service they do for me. I would recommend this company to anyone.

Sorry Kelli, I don’t run a cleaning service; so you can forget about your lofty ideas of maid service ‘corporate espionage’. I use Unilocal primarily to review pizza joints. I felt the need to write this review after the atrocious service your company provided me.
Again: showed up several hours late. Left early, claiming they were late for their next appointment. Said they would return the next day. Never showed. Terrible organization and poor service.