Smashburger

Looking for another gift for pops for tomorrow– I thought I’d treat myself to one my favorite sammiches… Smashburger’s jalapeño BBQ grilled chicken sandwich/​burger without the pig. It was excellent as usual. Also had freshly cooked sweet potato fries with unsweet tea– I’m trying to cut back. No issues here –all was fine-​except-​Sweet potato should come with cinnamon and sugar on them though! Of course, That defeats the reason for unsweet tea– but that’s not the point! Twos

They have great Baja Burgers and Black bean burgers. The Baja is the best burger they have.

15 minutes for one burger. It may still be cooking

Came here to eat lunch with my daughter because I heard the had great burgers. We walked around looking for a clean table to sit at but had to settle for the least dirty. The burger can quick, the bread seemed semi stale and tough, the spinach was old and wilted like it had been sitting out all day. The guy working behind the counter was friendly and courteous and thanked us for coming. As we were leaving he did start wiping down the tables.

Both service and food were horrible. I ordered a smashburger and fries. Wife ordered Baja Cobb with lettuce instead of greens with dressing on the side. After several minutes they brought mine without my wife’s order. When she inquired the lady asked her what she ordered. She told her. I sent mine back because fries were ice cold. After several more minutes they brought mine back and still didn’t bring my wife’s. I told him to take it back that we wanted to eat together. «Oh, you want it out at same time?» he inquired. Are you kidding. After several more minutes they brought them both back. This time my wife’s was drenched with dressing and it was made from greens instead of lettuce. They left mine. Worst burger I’ve ever eaten. Bun was stale and ice cold like it was just pulled from fridge. I finished eating before they brought the salad back. It had dressing on side but no lettuce. We finally gave up and she just ate it.
Worst service I’ve ever had in restaurant. No apology! No visit by manager. Will never eat in this restaurant again.

Arrived at 9:38pm and they said their shakes where down because they’re about to close.
Horrible service you should change you open and close times to 9:30pm if you are going to stop servicing milk shakes at that time.
We are the only customers in here and they got our order wrong!!! Are you kidding me???
We have been here before and the food was ok. They cashier kept complaining her job and going home.

Ghetto mess that’s the nicest way I could say this that works here burgers are pink seen employees handling food with out gloves. I asked the lady to cut my burger In half she was like no there is knifes over there by the drink machine I was like OK what do y’all get paid for??? To be unprofessional and rude to the people who make there pay check happen! I will never return to this location until y’all get some friendly people in this store I was not happy when I left at all worst service and food I ever experienced in my life waited damn near 30 minutes and burger still wasn’t done!!! I will do everything I’m my power to get this store shut down even if its just telling people word of mouth is this is not right SOMETHING HAS GOT TO BE DONE!!! You can’t continue to run a business with careless employees !!!

Tasteless, dry burger. Shoestring-​type french fries that were limp. There’s much better to be had elsewhere. And yes, the men’s room was like that of an old gas station.

Tried to place an online order 3 times would not go through… Then I get there to place an order in person and let the manager know that the online order was not working she bluntly said they had no control and it was not there fault. Not great service, manager with black bell tied around her neck was not helpful or accommodating what-​so-​ever.

Got
Some great food, clean store and friendly service. Can’t wait to come again. Ordered a avocado burger that was fresh and awesome. The veggie fries are
To die for.

We will not go back! (S. Broadway). The restrooms were nasty and my husband said the men’s smelled like pee and had not been cleaned in who knows when. The burgers are way to messy and let’s just say that it did not settle with my stomach.

Over all the burger was pretty good but not the greatest tables weren’t ready and cleaned had to wait for person to clean it we asked for no onions or pickles and they put them on there anyway and I asked for a whole grain bun and they didn’t give me that either

Very good Mushroom burger. Sweet potato fries were ok. Relative had onion rings and they were good.

It’s fast food. It’s not perfection, but it’s really good. I prefer the Smash Chicken sandwiches. The guacamole and the veggies always seem fresh. The Smash fries with rosemary and the sweet potato fries are fantastic. My kiddos love the shakes and their parents love that you can have a beer with your burger.

Three Strikes Your Out
Visited Smashburger in Tyler on Saturday. While your food is great the service needs attention. Not yet, in any of our visits to this location (S. Broadway) have we not had to send back the food due to errors. I always order the big wedge WITHOUT onions. This seems to be a truly foreign concept. I either receive a side wedge or an onion rich field of lettuce. When you send it back, they scrape off the top onions and return. Now you have this horrible mess that smells and tastes like onions. Generally there remains small onion bits through out. The last time, it took 3 tries to get it right and then it was more like just given up. Still had the onion taste and I found a few small pieces with the tomatoes. Carmel shake was not made well this time and my granddaughter did not get her Root Beer bottle of extra root beer with her float. She loves that crazy bottle and is one of the reasons for getting the float. They made my middle granddaughter (age 8) not get a kids meal because she wanted chili fries. They just charged us an upgrade in the past. She ordered cheese and chili. She received a mess coated in jalapenos and onions. Three visits — 3 wronged orders. Time to try another restaurant on our next visit to Tyler.

Great Burgers and Sweet Potato Fries. Great sauce very different than here in California. Hope they get to Northern Ca. soon.