Courtyard by Marriott

First of all, I booked the reservations with a young lady named Lexi. She was very nice, and was regretful when she had to inform us that only one night of our trip was available at the Tyler property. At the time, I was disappointed but figured my husband and I would wing it and find another place for the 2^nd night, or just go home early. I asked Lexi if we could do a late checkout then, and she promptly accommodated our needs. The front desk was aware of the late checkout request, and made mention of it upon check in, so it was comforting to know we were not in a huge rush after our 1^st night, and to know that the staff was coordinating information so well!
We were there for my husbands’ mothers’ funeral, as well as a football game in which my son was playing. I didn’t account for how tired and emotionally drained we would be after the services, so when we got back to the room, the late checkout was really appreciated!
I want to get back to the check in process. We were helped by the nicest, most courteous young man by the name of Sa-​Dal. His interpersonal skills were just great! He looked us directly in the eye, and spoke professionally and with great charm about the area. He made us feel at home and welcomed in a fashion not commonly encountered among service staff. Super nice kid!
Our room was just gorgeous! Beautifully appointed, clean as if just remodeled, luxurious linens and tons of cozy towels and pillows! The Paul Mitchell products were a nice touch as was the tastefully understated décor. I felt like I had won the lottery in terms of value satisfaction. I loved it!
After the funeral, we were so drained. We wished we could stay another night, although we knew they couldn’t accommodate us. My husband wandered to the lobby to get a drink for me, and mentioned our exhaustion to the desk clerk. Sa-​Dal found out about the funeral of my mother in law, and immediately found a way for us to stay. What a surprise, and a kind and generous effort they made on our behalf! We were so grateful! (And still are!)
One more mention I feel needs to be made; as I was getting some fresh air, a young man approached me in his Marriott uniform, and shook hands with me introducing himself as a maintenance guy there. He asked me if all was satisfactory with our room. He urged me to let him know if there were any problems with anything in the room, a drippy faucet, a heat or ac issue, and he would attend to it personally. His name was Nathan.
All that being said, I want you folks to know that I was an executive Chef for 25 years and I worked for some of your competitors during that time. I know the service industry as well as any professional I can think of. I know what training and good management look like, and this property and staff epitomized the highest of industry standards. I have been utterly won over as a lifetime Marriott guest as a direct result from the wonderful experience we had at Tyler. I am a hard one to please, and I am as pleased as can possibly be.