JCPenney

Eric in furniture department is big liar.
I was at jcpenny store in October 2015 to buy a sofa at south center mall.
Eric in furniture department was running behind us to purchase a sofa from him so i told him we are going to look around right now and if we like then we will buy that sofa in Black Friday sell.
He said if you buy right now and if price will go down i can still adjust the price according to back friday deal.
so we purchased sofa on Oct 31^st from Jcpenny tukwila store.
Price went down for same sofa in Thanks giving so i was trying to call him never returned my call at all.
I called him at least 8 times then finally call me back and said they can not match price because price match is only seven day from purchase date.
I got very big surprised and was very upset hearing this from Eric.
this is my last purchase from Jcpenney store.

The in store Sephora is really nice. The clerks were helpful and pleasant.
Not like the in the mall Sephora where a clerk today shoved me to get to another customer. Pushed me out of the way. Complain there and all they is roll their eyes.

I dont shop often and when I do I expect great customer service. They are understaffed with 30min+ lines for check out with no one around the hallways to help. And the employees that are available to help are «hanging out/​gossiping» as if they have nothing to do, i like to think «if you have time to LEAN you have time to CLEAN!» there is always something to do. As a mommy of 3 boys under the age of 3 JCPenny has been one of my WORST shopping experience.

Spend 1500 on a dresser and it’s been weeks without a peep from them regarding delivery. Called the phone number listed for more information about when it would be delivered and they said they didn’t know since it was in the hands of delivery service now. They suggested I call back another time to ask. What a joke.

I don’t even know Janie L and I support her story and position getting kicked out for her 20 month old’s tantrum. Since when did this place become so high end that it’s decided to kick out families? That’s terrible.
On a side note, JCPenney’s doesn’t answer their main phone line and the automated system does not offer to connect to internet department. It took me 4 days to get through to someone at different hours of the day. After being transferred 3 times, I finally got a very nice voice on the line. Thank you, but I will make a final purchase with the refunded money and maybe not again.
I am super glad I did not get the JCPenney card now. This is on my «absolutely no» companies who solicit my opening of a card. (Just read the shoplifting incident review too. Let me re-​phrase ‘absolutely positively never’.)

I’m usually here to get the kids’ photographed. Both times was pleasant. The photographers were nice, they were very accommodating. They work well with kids at all ages. However, it was my 8-​month old son that wasn’t happy at the time. We tried all sorts to make him smile, but wasn’t very successful.
Her photography skills were alright, not so impressive. There’s a few shots that has some unnecessary props in it. Also, she didn’t center it right and cut off my son’s foot in one of the pictures. The quality is the same as my DSLR camera. The only thing I don’t have at home is a nice backdrop, Other than that, I think I have better photography skills than she does.
I keep on coming back to this location is because of their Groupon deals. I usually buy them when they are on sale, at about $ 15 for a 10×13 print and a 3-​picture cd (now digital downloads)

This review is for one JC Penney associate in Tukwilla who works in the jewelry department. I have shopped JC Penney forever and enjoy their products and their associates until Sunday 9÷20÷15
My GF and I were shopping and stopped to look at rings. I am buying her a promise ring soon so we wanted to know her size, etc. An Asian male associate helped us and was friendly for a few minutes. We asked to look at engagement rings, then I said I wasn’t sure when or if I would buy from JC Penney, at which point the man immediately locked the jewelry case, smiled and walked quickly away where he stood alone nearby while we were both stunned.
We were the only customers. I plan on spending a couple grand in the next 6 – 8 months but not at JC Penney!!! This clown not only blew a sale by his rude behavior, he gave me a story to share with anyone I meet looking to buy expensive jewelry the rest of my life.

JC Penney’s blinded me with the white — white walls, ceiling, floor, displays.
I came here because I was looking for a watch and clothes. I wanted a watch with a band that was anything besides the chain type and not skinny. I didn’t find any that I liked.
The women’s clothing is all for grandmas or those who want to dress like grandma. The buyer for this department needs to change it up.
Not a sales person in sight. The only working employee I saw in the 45 minutes I was there was one cashier.

This review is for the Sephora only. I came in looking for a primer today and Angie offered to do a color match for foundation on me. I had never had that done or offered to me at any other location that I have been to. I am glad that she actually did and then tried the different ones on me. I never felt pressure to purchase right then and there. She also sent me with a sample and asked me to come back and let her know how I liked it. I don’t normally come to this location, but I decided to do some shopping on my lunch. I will be back to let her know. She is a gem and I hope she stays around.

I use to enjoy shopping at JCPenny as they use to have decent quality items. Now they are the opposite and I have begun to shop else where. It probably doesn’t help that they reset their displays three times a month. It’s almost a maze to find any thing. I’ll make a small list of things to watch out for:
1. Third world countries. Most of their items are made in third world countries where they quickly make them. I have noticed alot of seconds when I try there items on.
2. Wears out fast. Almost all of the clothing I buy from here only lasts about three months of washing. After that it looks warped, worn and unusable.
3. Price gouging. Lately I’ve noticed JCPenny marking up there merchandise any where from 30−50% of the manufacture price. Say for example Lee Jeans. Currently, a pair runs about $ 50 at their store. If you got to Lee’s website (
) they only run $ 35-​$ 40. I’ve noticed this with a lot of items. Do your homework before you buy.
4. Beware of sales reps. Sales reps are trained to generally be friendly. Usually they are. However if you actually need help I’ve noticed that they tend to walk away from you. If a rep is on commission they tend to push there most expensive items. Even though you know you’ll return it. I work retail so I see through all this.
5. Beware of discounted items. Some times a discounted item isn’t always the best. Usually they try to make the product move because it’s not selling. Most of the time it’s priced too high or the product is bad. In which case it’s a waist of money.
6. Coupons. There coupon rules are so strict I have yet to be able to use one. If you can it’s usually just enough to cover the tax. I don’t know why they send these out. It almost feels like a scam to get you into there doors.
7. Matching manufacture prices. The prices on their stickers are apt. I went in and asked if they could discount the price to match the manufacturer’s price and they would not. Sticker prices are final they quoted. Which is a shame I even showed them the flyer they sent out that quoted will match prices. That is false advertising.
These are just a few out of many things I have noticed about JCPenny at Tukwila, WA. I would advise to shop else where. There are quite a few clothing shops in the area surrounding the mall. They are much better. I’m beginning to question JCPenny’s ethical and moral intentions for business.

Bad customer service at JC Penney Tacoma & JC
.
JC Penney is not top of my mind store anyway, I never even walk into this store. I just found a deal on JC
, so I placed online order and requested the item to be delivered at this store.
Disaster!
First, as soon as you request the item to be delivered to a store, JC
can’t trace your shipment nor the store.
Apparently, my item was arrived at the store with damaged (still don’t know if this is really true) so it was shipped back and simply let my order die (without refund). No one reported me what was happened and both the store and online customer service does not know what exactly happened.
Every time I called JC Penney Tacoma store, the lady has attitude, does not show any sense of urgency or respect.
Online customer service rep said I need to visit the store to get refund or place a new order from the store in person. I told her why do I have to travel to the store to do that??? She said that is the only the way. Well… I asked her for her manager. She said she confirmed with the manager so it won’t change anything. But I still insisted for her manager. Good that I did, the online customer service manager understood my situation very clearly and helped me on placing a new order at the price I was originally ordered and also talk to the Tacoma store manager about refund. However, I requested the item to be delivered to my office instead of store this time. Well… the UPS address only shows the business name so our mailroom personnel needed to open the package to find out who’s package this is… Online order should not be this difficult. It is seems like nothing can be done without making mistakes.
Lesson learned. Even if I found a deal with JC Penney, I will stay away from JC Penney. But bring their deal to other retailer who can match competitor’s price so I will still get the deal what JC Penney offers without having dealing with JC Penney.
JC Penney, you won’t get my business. Just keep up publishing a good deal!!!

~i was looking for a nice woman’s watch in a chronograph two tone look. I bought the Seiko one with diamonds. It’s gorgeous! Feminine and comfortable to wear. The sales lady was very nice showing me different styles of watches. I love diamonds. It was on sale plus additional 10% helped. I got a warranty protection plan too! The other lady sized it real quick for me too! Thank you very much!

It remains to be my favorite brick and mortor store that sells clothes and purses. It is virtually the only place where I can find clothes in the style i like and reasonable prices. Minus a star for their 30 day return policy. Many of my relatives buy Christmas presents a few months before Christmas and by the time i get it if i don’t care for it I can’t return it. Should be at least 90 days. As for parents complaining about having to remove their unruly children because customers complained, it’s nice to see that not all businesses only cater to people who have kids, and the rest of us are not forced to listen to their screaming.

Congratulations JcP you’ve just lost a good amount of paying customers due to one of your associates rudeness and lack of consideration/​understanding! A good friend of mine who was waiting for her mother-​in-​law to finish up in the fitting room got kicked out because her almost 2 year old was crying and throwing a fit. Really now?! It’s not like she left her kid sitting there crying. She did everything she can to calm her down, but some a hole of a jerk tells her to leave because another «paying customer» complained. I’ve seen kids who are even older than 2 throwing fits and making a mess in the store and I don’t see them getting kicked out… So if a new born baby was crying and a «paying customer» complained you’d kick the family out too? Yeah. Nice way to treat your customers.

Got kicked out of this store because my 20 month old was crying hysterically. What a toddler her age frequently does.
The personnel who kicked us out was not even trying to be reasonable and did not care about the circumstance I was in. Waiting for my mother-​in-​law who was in the fitting room with an international phone that did not work.
I tried everything I could to keep her calm and just because a «customer complained» I was kicked out. I’m a paying customer as well but I will be taking my money elsewhere. RUDE!

They have definitely upgraded. This isn’t the same old JC Penney that was down trodden and aged. Granted the same tiling and exposed brick is still there, the Sephora is a nice touch.

They may not have the fanciest brands, but I have ALWAYS received 5-​star service anytime I’ve shopped here. From employees looking for extra coupons that can be used for my purchase, all the way to offering to find something that might work for me online if they don’t have a particular item in-​store, everyone has always gone above and beyond. We shop here mostly for home items (love the remodel to the basement and home department), as well as in the fall for uniforms. Izod makes the most awesome skorts with adjustable, elastic waist bands, my kiddo loves them because she doesn’t have to fuss with buttons and zippers and all that junk that can be difficult for a 5-​year old’s small hands and developing dexterity. The salon is also great too, and you can usually find good deals on Salon-​brand haircare products.

I was in the store over the weekend and was very disturbed by a situation involving what I assume to be loss prevention employees. I will be calling the manager but I doubt anything will be done. I was exiting the store as a man brushed past me and into a young woman behind me — literally into her. I couldn’t hear what he said as he pushed her back into the store.
I stopped and watched because I’m nosy — they stood inside the store as the girl looked shocked and scared. The man who was taller and bigger than her kept pushing her back ward, then within about 2 minutes another taller younger man arrived, pushed her down on a rack of shirts and handcuffed her.
I assume they saw her shoplifting. I went back into the store and followed them, I was actually pretty scared for this girl even if she did shoplift. These men were not being civil and had in my opinion physically assaulted this young woman already.
They took her to a back hallway and then to a room and did not close the door. There were already employees gathered around the hallway area.
The girl was crying — she had a story about being told to steal certain items — so she did take items which I am not defending at all.
While they were waiting for the cops — the taller young man that had thrown her down and handcuffed her dumped all the contents of her shopping bag and purse on the ground (I did not see this but could hear it while he was saying «what other stores did you steal from today?»)…
I assume he found medication because he said «I’m going to match this to your ID so I know you don’t do drugs on top of shop lift» — she said they were hers and for anti-​anxiety. Nothing else was said so I assume he found it matched her ID.
The cop arrived and seemed from his tone and what he was saying that he was uncomfortable with the taller man’s demeanor and comments. He said several things like «you’re my 400^th arrest!» and «congratulations, you’re the first person I’ve had to put handcuffs on in 6 hours!».
He must have pulled something out of her purse that belonged to her because she said «Those are mine, I bought them at Target» — he immediately asked, «How long have you been stealing from Target?» — at which point he got on the phone and called someone at Target and described the girl. (I realize she was stealing, but this is such a gross invasion of privacy and misuse of power, it took me a long time to decide to write this review.) She said the receipt was still in her purse, which he did pulled out said «oh» and put back. (I assume, a rustle of papers…)
More people are gathering at the hallway because the taller man was so loud — the entire section of the store could hear everything.
The girl admitted she shouldn’t have taken anything, offered to pay for all the things she had taken. The cop also gave her advice on what to do about the situation she described to him (which I don’t think should be put on a public website) that led to her taking these things — something involving her sister being essentially held by a drug dealer who requested certain brands of makeup — I didn’t completely follow. The cop told her to who to contact to help her sister. So bravo to the cop for seeing the actual problem.
I will not be going here ever again.
The two men were so violent and rough with this girl — what if she had not stolen anything and they were mistaken? Could be a lawsuit for them. Could still be, but I doubt the girl has money for defense.
Anyway —- no way will I go to a store where I’m now terrified of employees of the store putting their hands on me.
The way the taller Caucasian man was bragging about what he does to shoplifters was truly frightening and appalling.

SHOE DEPT. has Absolutely ZERO customer service training .
Last 12÷8÷13 around 3pm. My 70yr.old mother was assisted by 2 salespersonnel
When she requested for a bigger size, Sales person no.1 «looked» in the computer while in the mean time sales person no. 2 went to the stock room.
Sales person no.1 tells to her that there is no size 9 available in thier store & that there is in another store.
Few minutes later here comes sales person no.2 with the 9.5size she requested .My mom then tells salesperson 1 that salesperson 2 found a pair while he on the otherhand just dismisses her AS IF trying to «kick her out» to go to another store – The sales person got «hysterical» that my mom used the word“kick out“he said «oh my god! am not kickin u out thats not what i said!! am calling the manager! i asked him «for what? he went on to say that my mother was rude to him& he has rights too! he kept on talking and the more he got upset-​manager (s) came. he was then asked to go to rhe backroom-​& u can hear him throwing stuff at the back! tearing up jcp property? UNBELIEVABLE!
if a customer felt and expresses that she felt being dismissed, is that the proper way to handle that? a FAKE apology could have diffused the situation.

JCPenney has better deals and sales now after they revamped the look and setting of the clothes and store. Very friendly employees, and helpful too.
Just another large department store, I think they have better deals here though, clothing quality has jumped up too!