Vans Shoes

Came to the Vans store after the employees at Journey’s were extremely unhelpful…
But the Vans associates were so kind, helpful, and quick on their feet. I wish I got the name of the dude who helped me get the shoes I wanted shipped here from another store. Props to you all, you guys rock!

I personally LOVE Vans. I buy them all the time online so it’s very disappointing to me that both times that I’ve been in the store and looked around not one sales associate had even acknowledged me. There were about three or four employees working when I went today. They were all standing around the register watching a video (laughing quite obnoxiously) and completely ignoring paying customers. I would rather buy online and pay the shipping fee than deal with the bad customer service at this location.

I stopped in to pick up a couple pairs of dark wash skinny jeans for my son. His size was not in stock, and I was told that they had *never* carried that size – odd, since my son has been buying them there for years.
After an unhelpful sales associate wasted my time by suggesting other styles/​colors, a guy who appeared to be a bit more savvy agreed with prompting from me to look on line to see if Van’s still made that size. Internet service was too slow – «I think we have dial-​up here!» He says sheepishly! He then disappeared into a back room and reappeared with his personal cell phone, which he used to confirm that they do in fact carry that size. No problem, he can order a couple of pairs for me right? NOT SO. if I want them I can go home and order them on line myself.
I asked for the manager’s name and number so he gave me a corporate number. I said no, I want a local manager who might care, and he said that’s me!

Vans is my favorite place to shop. They have a wide range of shoes (that look so stunningly pretty and stylish) to choose from and the workers are incredibly friendly. Whenever I go there, I’m always greeted with a warm welcome and I’m always being offered help. The only thing this place needs to work is their knowledge of skate items. They know the names of the brands but they’re as helpful when choosing which wheels to buy or which decks are the best ones. Other than that, this place is awesome.

Visited on June 5 at 8:50pm. Female sales associate Aubry? was pleasant. She informed me that all the shirts along the wall were on sale. I picked out two and was about to pay when ‘Joey’, another associate came along and belittled me saying that one of the shirts wasn’t on sale. ‘That’s why we put stickers on them,’ he said. I called the store for district manager contact information but Joey said he wasn’t able to give out any information. He was sarcastic, unprofessional and did not seem interested in anything other than closing his store and kicking people out. Poor representation of such a great brand. I feel bad for Vans to have such a rotten apple in their bushel.
Corporate office number is: 7 148 896 100.

poor customer service!!! i bought a shoes for my boyfriend as a present. and he wore it one time and it wasn’t even for a whole day. but it was uncomfrtable. so then we tried to return it. and the sale associate was telling me he can’t do anything about it because it was worn. so tell me how are you going to know if the shoes are comfortable and fits properly if you won’t wear it??? this really upset me… i bought it without him trying it on cause it’s a presnt. plus the sales associate told me it wasn’t a manufacture defect. how is that a not manufacture defect if it wasnt fitting right and uncomfortable!!! please go to a different vans store!!! or dont even buy any of their items!!!
the only reason why i gave them one star if because i can’t post this review. otherwise u won’t give them any!!!

We always shop here for shoes for the whole family.
The toddler shoes even though kinda pricey stand up really well. Every shoe she has grown out of looks basically still new.
The staff is always super helpful and never seem annoyed when we ask for multiple sizes and colors to try on.
They have way more stuff then just shoes, clothes, bags, socks and other accessory items.
Also never have had a problem with returns.

The staff people are extremely courteous and helpful. They will make the effort to help you out with the appropriate sizes and answer your questions. Good service, especially for a mall!

I love the brand. The products are high quality and last awhile and can endure a beating from an active person who walks (almost) everywhere. This considered, the price is well worth it. The shoes are amazingly comfortable, too.
But Unilocal is less about product reviews and more about the particular business.
This location wasn’t great. We were not acknowledged. My hubby had to find one of the multiple employees and initiate a sale. (Lame!)
I was interested in a few pairs of shoes, but was not noticed or serviced. In fact, I was right by the entrance to the stock room and the employees would walk right past me and ignore me. «Fail».

Pretty small store and the register is SO close to the racks that its hard for a lot of people to be in that area at once. Great service though!

The salespeople here are really friendly. The shoe wall in the back is pretty large and I did see quite a few sale shoes, which is always a plus with me.
The salespeople bring out your shoes and they always give you shoes that are similar to them so you can try new things.
I think Vans definitely gears towards the younger crowd and skater folks… I am no longer 16 so not sure if I like Vans as much anymore.

They sell Vans products. What more can I say?
I bought a cute pair of red Vans for work. I feel like a lot of the styles are geared more towards kids and teenagers. Usually for me, the plainer the better. Right now they have a whole wall dedicated to Crayola branded shoes. Cute and colorful. Great for kids!
They also sell clothes, belts, backpacks and anything your little skater heart desires! Probably a great store to get a gift card for that awkward teen aged cousin of yours.

First!
The only Vans store in WA I know of. The only place i cop Half Cabs, Authentics, Eras, and Chukka Lows (in WA of course). This northwesty steez is too much for me. NorthFace, Nalgene, Nike, strait thizz face. Im nice off some quickstrike Vans, a crispy C&C T, and loosie New Era fitted. Nor Cal to So Cal — Same last name fame