Macy’s

Macy’s at south center Tukwila. We stopped by today to purchase sunglasses for hubby. We got this adorable short brunette who had outstanding customer service! She was on a hunt for glasses big enough for husbands head and also UV protected. After 30 minutes of her assisting us and being so kind with offering suggestions on glasses we made our purchase. I can’t say enough how I appreciate great customer service. Gosh I wish I would have gotten her name!

Why is the Plus Size Women’s Dept on the lower level?
When I looked at the direction signs hanging above the escalator, the arrow pointed upstairs for the Womens Dept. When I got up there and couldn’t find the plus area I asked the lady in the petite section. She told me it’s down 2 levels. What? I asked her why. Well, according to the snitty woman, «it’s been down there for 20 years!»
I then went to the office to complain! The woman that greeted me was extremely nice and listened to my concerns with respect. She stopped another woman and had me explain my concerns with her. Suddenly a man, who introduced himself as the store manager, butted in and told me there was no room on the 2^nd floor for the plus size dept. I told him about the sign at the escalator and said, I’m a woman so when I see the sign to go up to the women’s dept I expect all the women’s departments to be there. I didn’t expect to be told to go to floors down.“
I told him this is discrimination! Apparently, fat woman don’t count! As a woman who wavers between regular sizes and plus sizes it is not convenient for me to shop between the 2^nd floor and the basement floor.
I usually shop online because it is quite a drive for me to get to a mall.
Regardless of how I shop in the future, whether it be online or in store, I will not be shopping a Macy’s.

Why is no one ever available to help? Why does everyone look like they are busy yet hate their jobs all the time. Took me 10 minutes to find someone who could help ring me up for a gift card. Note to management — crap customer service. Remembered why I never shop here. If it wasn’t for the perskns request for a Macy’s gift card I wouldn’t even be in here.

Macy’s used to have a powerful brand and you knew exactly what to expect, decent prices, great merchandise, and good service. The service is not what it used to be. I have the hardest time returning items and it’s so irritating that you have to go to specific departments to make returns. When you get to the right department the employees act like its torture to make the return and find very reason they can to find something wrong with your item to not do the return. At least they still 20% coupons

I’ve never had to wait 15 minutes for the sales person to do price check with almost no one on the store. I cut my losses and didn’t stick around to find out how much it was.

Love how nice and helpful they are! They are always the first ones to say hello and greet me when I walk in. I always know that I can ask salespeople questions and that there will always be someone available. The items are high quality and worthwhile. I have been a Macy’s shopper for 20 years since it was the Bön!

I purchased a Samsung Gear 2 watch online at Macy’s and took the option to have it picked up at this location. When I picked it up the seal on the box was broken and the box would not close. The sales lady stated that the box was opened because that is how it is displayed in the case. The watch was obviously worn because of the discoloration on the band. See pictures.
I didn’t pay for a display or used watch. I paid for a new watch. I ended up returning the watch that was meant as a Christmas gift for a family member. I wasted my time and $ 50 dollars.
I purchased the watch for $ 50 less during the Black Friday sale. Other stores like Best Buy were also offering the same watch for $ 50 off. I should have went with another store because now the sales are over and if I wanted to purchase this watch I would have to pay $ 50 dollars more.
I heard Macy’s sales are declining. I can see why. Poor customer service, merchandise jam packed, and hard to find a sales person to help you. The registered are always empty. Never going to Macy’s again.

Stopped in to try and find a certain Seahawks zip-​up, which they did not have. Sad.
They had a huge makeup event going on, and trying to get through it without getting hassled was proving to be quite easy until I made the mistake of looking at a MEN’S cologne, and an employee (of course) sniffed me out and was ready to ask if she could get me anything. I told her no, just looking, and she goes «Oh,» and turns away all annoyed.
Can a girl not look? Whatever. Macy’s is subpar anyways which is why I don’t shop here outside of desperate situations.

Don’t bother calling ahead. The phone system is designed so you fail every time.
This is a huge 4 level store. Clothes make up the bottom couple of floors and makeup, fragrance, and home are the top two floors. The wedding registry is up top in the kitchen section.
There never seem to be workers where I need them to be. I always have to walk half way across a level to find someone. I get that it’s a big store but it gets old having to search for someone whenever you need help.
They have great sales and online sales typically trump in-​store. You can have things shipped to this store location for free and then pick it up on the north side of the store right outside the bottom floor.

I love shopping at Macy’s in Southcenter Mall.
Most of the time, they have sales and on top of that they have additional reductions. I find deals here better than any Ross, Marshalls, Walmart, or Target. In addition, almost all there employees are very friendly and knowledgeable. Most of all, they provide outstanding customer service. I never have a problem exchanging items. Finally, they have a great selection in Women’s, children’s, and, men’s clothing. I can’t wait for their Christmas deals. They are the Best!!!

This is one shabby store. From the concrete floors to the randomness of the displays, this store looks like a Filene’s basement that gets whatever other stores don’t want /​can’t sell. Crowded and understaffed.
Will not return.

I decided to stop by since it has been awhile and I needed to get another size vest. I can see why everyone says the customer service in this store sucks balls. Margaret, who works in the Women’s section near North Face, is one person that you would probably want to avoid at all cost. I can see why this woman must be having her hot flashes moment because her area lacks AC air… thus making her mood all pissy. Doesn’t acknowledge you at all. Just uses hand motions… which I’m sorry… I’m not sure if hand motions was part of your job training.
Tried to ask if there was another size in stock for the item I was trying to exchange for, and she snapped at me,” What you see, is what you get, lady…” Wow, okay dude. Calm the crap down.
Well…if you want to work with PMS Margaret lady in the Women’s section and feel your personality fits hers, then go ahead and work here. I saw a «NOW HIRING» sign in front of their store. :)

Love the hand bag section staff! Sunday, Zandra and the manager Colleen. Tried to return a MK purse I bought a few months back, but had no receipt, no tag or the card I bought it on. They all believed me, didn’t give me the feeling I was lying. Had finally gotten my proof of purchase & they tried everything but couldn’t find my transaction. Had to go to my bank & get my old card number and they gave me a full return on it. Love the fact that they take back purchases from even 2 years back. My purse was in good condition, I just needed a smaller one. Definitely caring and loves their job.

This is the first time we came for shopping to this store. The ladies in the MK purses were nice. We went to the men’s shoe department and there was only one gentleman working. It was crowed so even tough my husband found some good shoes we left. They were understaffed.
The women’s section had more clothes than other places. One lady helped me but the the fitting room was a mess. We then went to the mattress’s section and the gentleman that was working there was very nice and the service was excellent. We ended up buying a mattress set.
We will definitely come again!

I visited the Macy’s in Southcenter Mall in hopes of purchasing some cologne during my west coast trip. I read reviews here about the lack of organization and cleanliness of this store, and while I did notice some organizational issues, I found this Macy’s overall to be quite clean.
I probably caught this Macy’s store on a good day, as I was immediately greeted by someone in the cologne section, and she was extremely knowledgeable about the products. The only issue I had was that there was a bit of wait for the cash registers to work; I had to wait about 5 – 10 minutes for my purchase to finally process, so not sure what the holdup was.
From my experience here in a specific booth, I would give 4 stars. However, since I did notice a couple of organizational issues during my visit here, I’ll give the benefit of the doubt and give this place 3 stars.

My past few experiences at any Macy’s in Seattle has made me never want to shop at Macy’s ever again. Returns, repairs, or exchanges are far less convenient than Nordstrom. I understand each store has different marketing/​sales strategies etc but in this day in age this is unacceptable. On top of it, the sales people are kind of rude

I used to love Macy’s (previously the Bön Marche’) and am really disappointed in their service, cleanliness and just general business structure. It’s definitely a «discount» store. I went in on a Tuesday planning to spend $ 1,500 — $ 2,000. I ended up only buying about $ 450 worth of clothing.
The store was really disgusting, it reminded me of a Ross Department store… on a bad day. Not once during my visit did anyone ask if I needed help or offer to start a room for me even though I was carrying a large selection of items — approximately 12 – 15 higher end pieces, which were getting heavy. The ONLY sales associate I saw was scowling and muttering something that sounded like swear words in a foreign language, so I avoided her. It seems like they have done a spectacular job of hiring every non-​english speaking refugee they can find and then give them sweatshop conditions to work in.
When I had had enough, I went to ring up my order on the other side of the women’s department and decided on only 4 pieces out of more than a dozen that I would have bought had the experience been even reasonably customer service oriented. When I asked the cashier if I could speak to a manager, she told me that she doubted he was even there and just started ringing me up. That’s when I removed everything but a few items that I liked and didn’t feel like sourcing something similar online or over at Nordstrom’s. She didn’t say a word and obviously could not care less. I felt like I was shopping in the clothing version of a puppy mill. Overworked and uncaring sales associates, deplorable conditions, apathetic management.
I was also given something called «Macy’s Money» while I was there and told it would work online and the back of the card says so as well. I tried to use it during the promotional period. First the site was down twice when I went online. Then when I finally could log in on the last day, there is nowhere to enter the «Macy’s Money» for the $ 40.00 bonus. When I called the phone number, no help there either. It is just a recorded message with NO SERVICE. Googled for help — endless loop of Nothing.
It seems Macy’s has become a discount, low end store with high prices and zero service. When I’m looking for discount, I can put on a pair of combat boots and wade into the masses with the best of them; full well knowing what to expect. Macy’s needs to change their name from Department Store to Discount Store, thereby giving fair warning to any who dare to enter.
Farewell Macy’s — I’ll fondly remember the old days of the Bön Marche’ and more civil, enjoyable shopping experiences. You have made a really good case for a preference for online shopping… and no, it won’t be at
either.

This place is a freaking mess and you’ll have to figure your own way through it. Their approach to staffing is to pretty much hire anyone with a pulse. English fluency is an afterthought just like any possible customer service training. People only come here for a few reasons:
–To shoplift — if you’ve been here you know what I mean
–To buy stuff that is cheap because there are coupons galore
–To return stuff that other people bought them here (probably because it was cheaper)
–To use gift cards that other people have given them
+1 star for registries and cheaper prices

~I was searching for a good watch for my graduation present. Macys had a sale. I went to the watches counter and told the sales rep that i want a nice watch with mother of pearl dial, little bling bling and petite. she was very informative of the different brands and functionality of watches. she took the time to help me try them on and take links out to fit my wrist. after 3 watches i decided to get the pulsar watch. i got a good deal and sale price and save $ 40 off the original price. i like how she took the time to assist my needs and satisfied with my purchase. thank you!

This review is in regards to the Lancome and the Estee Lauder counters.
On two separate occasions, I visited each make up counter. I was given spectacular help. The ladies that worked with me were down-​to-​Earth, kind and generous with their time. The gal from Estee Lauder offered to do a free make-​up session for me to celebrate a special event the next time I go in. The one from Lancome was really happy for me as I was buying things for myself to celebrate a life achievement, and she told me to come in and tell her all about it later. I felt like I’d known both of these ladies for years.
Because of the customer service I’ve received here, I will be returning! I buy products from both companies and am really happy to have met these ladies.