AT&T

Not a big fan of Cell phone stores — sort of feels like buying a car and never getting all of the information. We decided to pop in and see what we could do to surprise our son for Christmas. Ira helped us and was patient and knowledgeable and he didn’t act like a car salesman like most. The next day my husband took our son in to surprise him with a new phone and it was a great experience!

Saw the bad reviews but there weren’t a lot of good ones for any of the area AT&T stores so this one seemed to be the lesser of 3 evils.
Was greeted at the door by Samantha. Taylor got my old iPhone 4 up and running. I had a bunch of questions about the new iPhone 6s+ (thanks for that mouthful, Apple) with plans, payments and warranties vs Apple, squaretrade. He was pretty knowledgeable and courteous.
Samantha helped me out with questions about the Samsung gear vs Apple watch.
There were only a couple of people in here (Tues around 12 seems to be a great time to visit for no wait service) and I was helped right away. So with the complaints about wait times I think it’s all in when you go in. I had the day off so I got lucky. Yay me :)

This is for the store that is located next to McDonalds. The sales reps there are amazing. I came in last Monday (Labor Day) looking to upgrade my son’s iPhone 4. The sales rep said asked if I knew the new iPhone 6s is coming out and I’m so grateful because I did not know. So I’m going to wait and preorder the new iPhone 6S. Thank you!!!

Like other reviewers, I would give this store zero or negative stars if I could! Sure wish I had read the reviews before going here, because it was a complete and total waste of time. I went in wanting to replace an iPhone that had broken recently, which seemed a simple enough task. But was unable to buy one from the disinterested and incompetent staff. I would say that it was comically bad service, except that I’d driven two hours to get there, and was not laughing when I left without a phone. Very similar experience to some of the other reviewers, with waiting over 20 minutes to be served, being put «on the list» below someone who’d just walked in the door, and then even after starting to be «helped» by a sales rep was kept waiting another 10 minutes while he suddenly received a phone call. Then he told me I could not buy a phone due to having forgotten the passcode for my account, and weirdly wouldn’t accept my picture ID as proof (AT&T company policy dictates that he should have.) Hard to believe this guy hadn’t been fired yet, but I fully expect to see him behind the counter at McDonald’s within a week or so. (If by some stroke of luck he’s able to get a job there.) In any case, I won’t be returning to this pathetically managed store.

An incredibly positive experience when my wife and I wanted to purchase two new phones and adjust and combine our voice and data plans. Andrew greeted us promptly and took the time (hour?) to explain every facet of AT&T’s numerous plans, some of which were fairly counter-​intuitive. In the end, we got the phones we wanted, the right plans for our family, and some accessories… and saved a lot by having an attentive customer service rep. No up-​selling or hard selling, just the facts and a great deal.
The store is clean and orderly, though can be a bit hard to find if you enter the mall from the ‘wrong’ side. Maybe a sign in the mall would help a bit, since the store is parking lot-​facing and does not have an in-​mall entrance
I can see how the staff could get overwhelmed, but, on the other hand, buying a phone is always a long transaction, so coming in at busy times (Sunday mid-​day) is probably to be avoided. Call ahead, too, to ensure they have what you want in stock.
Accessory selection was fair. We ended up getting some things at Best Buy around the corner to supplement what we purchased here.
Highly recommend.

I had a terrible experience at this AT&T store. My phone broke yesterday and I needed a new one immediately. When I arrived, I was not approached by any representatives, many of which were not helping another customer. I approached a male worker who was fairly nice and told him my situation, then he put my name on the wait list. I was second on the wait list and there were about 10 employees so I don’t see why it took 30 minutes to get some assistance. Finally, a woman called my name and I came over to her table. The woman that was assisting me was incredibly bad-​mannered. She was not trying to be helpful at all and didn’t smile once. Her attitude towards me was terrible and I have never been treated so poorly as a customer. Her tone of voice was extremely rude and when asked to pay an activation fee, I was planning to pay in cash and she looked at me and rolled her eyes and said «you’re paying in cash?!» I understand that it was closing time but I arrived 30 minutes prior and had been waiting for a worker. I was already having a rough day because of my broken phone and this woman just made me feel worse! I did not feel welcomed as a customer at all with her. If I remembered her name I would call the store directly and complain about her terrible customer service. I will not be coming back here.

Went to get my wife’s brand-​new-​still-​in-​the-​wrapper iPhone 6 plus activated. Two sales assistants were completely clueless. First they could not get the data working and told me the phone was defective. They sent me to the Apple Store. While waiting at the Apple Store I switched sims with the one in my phone. Everything worked fine. (You would think that they would have checked it.) While at the Apple Store we decided to switch to a different color phone anyway.
Went back to the AT&T store. They could not get the phone to work. No service. They said it is because of the sim switch but it will automatically fix itself in «less than two hours.» A day later the phone still doesn’t work.
Most AT&T stores have incompetent and untrained people working in them. This store is the worst of the bunch. I hope that they go out of business.

I like AT&T. I don’t like this store. Most of all, stay away from Albert Poole. He will sell you all kinds of stuff you don’t need. Worse, he will sell you stuff you never asked for. He will claim that his boss will penalize him if he doesn’t sell all the extras, so just sign up for it and just cancel later so he gets the credit and you don’t have to pay for it.
I came in to shop for the new iPad Mini with retina display. He claimed that I could also get a wireless hotspot for «no extra charge».
He brought out the only Mini he had, the most basic. I wanted the 128GB model. He claimed he didn’t have any, nor did AT&T ANYWHERE, even if I had to drive a distance.
So, taking his word for it, I bought the Mini and Hotspot device. Later that day, I had remorse and did some research and found that there were INDEED the 128GB models in existence, just 25 miles away at another AT&T corporate store.
I went to that store and the most helpful salesperson there went over the transaction I had with Albert at the Southcenter Store. We found that I was going to pay a lot more for that hotspot device and was going to pay for insurance, something I declined and some «Beats» service, something I NEVER asked for.
In the end, I got my 128GB iPad Mini with retina display, returned that hotspot device, got all the return fees waived and all the extra services I never asked for in the first place cancelled.
He even went over, line by line, what my charges would be per month, what I should pay up front, and what other charges I would expect. There was no deviation from that, the bill had no surprises and he saved AT&T’s integrity with me.
Again, stay far away from the AT&T corporate store at Southcenter Mall, especially Albert and his boss. There’s another review similar to this one (I should have read that one before I fell into this trap) and I can’t believe that they’re still there.
Many thanks to the AT&T store in Issaquah for being so honest with me. The Southcenter Mall store should be an embarrassment to the company.

The review is about AT&T in general and not this particular store.
I have spent more than 3 hours talking with AT&T customer representatives trying to obtain an unlock code for my phone, but in vain.
Although I offered to pay any applicable fees now, I was told that I had to wait until the end of the next billing cycle — almost 4 weeks — before the AT&T system would allow me to unlock my phone.
In today’s connected world it is just not acceptable to expect customers, even former customers, to be without service for an extended period of time.

I ended up walking out without being served. Ordered what I wanted from Amazon.
These folks don’t seem to realize they are jeopardizing their own paycheck by driving customers online due to extremely poor customer service.

Came in looking to buy 2 new phones, they took our name and we waited. Eventually they helped 3 people that came in after us (we were supposed to be next). I didn’t see them putting in a name… This isn’t the first time this has happened at this store, but this time it wasn’t crowded. Big waste of our time so we will now look elsewhere. Been with AT&T since the Cingular days but are now shopping the competition. Adiós AT&T, that’s the last time you are jerking us around.

By far my favorite store Tavo and his team are amazing and they are my go to store. They have never made a mistake and walk me through all my changes each time. I have used this location 9 times since I moved to the area and have not been disappointed. By far the best att store around.

I’m a loyal ATT customer and I’ve been to this store several times and am always disappointed. Last time I ordered a phone and they told me it will arrive within 3 weeks and that they will call me when it did. Four weeks later I hadn’t heard anything so I called back and they said «oh your phone has been here since last week, I don’t know why no one called you yet.» Came here today with some questions about my current plan and the manager was rude and condescending. I have been with the company for several years and have 4 lines, but she didn’t seem to care and was just plain disrespectful, even though I was being nothing but cordial. Go to the ATT store across the street off the freeway exit, the employees are much nicer and actually try to help you.

This is probably the worst AT&T store I’ve ever been to.
1. You could be standing around in there for 10 minutes, and no representatives offer their help, instead, they’re bunched together looking at an iPad. The only person that was friendly was the security guard. When I approached the store manager at the front desk to ask for help, she doesn’t even look at me at first, and then yells across the room for one of the representatives in the bunched circle to put me on the list– or something to that degree. Although I will say, one rep I saw as actually busy helping a customer and even saw another one needing help and asked one of his colleagues to help them out. That rep gets a star.
2. While upgrading my phone, all I could sense was bad vibe from the representative. He was rude and unprofessional. I came in there to upgrade a phone, and he didn’t even ACTIVATE my new phone. Isn’t that the only thing that they are really responsible for? So, I had to go back in there a second time to get it activated. The second time, i was helped by another employee who also deserves a star. He was helpful and concerned for why my phone was not activated when I purchased it 20 minutes ago (I didn’t realize it was not activated until I tried to call someone). On top of all this and why I decided to write this review is because after looking at my billing statement today, I saw that I was charged with mobile insurance, phone locator fee, and my monthly data plan was also modified on the day that I upgraded my phone. I DID NOT AUTHORIZE ANY OF THESE CHANGES NOR WAS I KNOWLEDGEABLE OF THESE FEATURES.
There’s an AT&T store on South Center Blvd, and I’d suggest going there first.

People love bitching about cell phone companies. Blah, blah, blah, AT&T is the worst, blah, blah blah. I’ve never had a problem. Service at this store is excellent, and depending on what time of day you go, they will have more representatives to help you than there are customers in the store. Been here a few times and I’ve never waited more than 10 seconds, and the service was top notch.
They will try to sell you some peripherals with your new phone, because it’s their job or whatever. I suggest Amazon or some other online retailer for your accessories because they are rather expensive here. Other than that, no complaints.

I would give this office less then 1 star. Took 7 min to be greeted, waited 15 min to be helped, sales rep did not asking any open ended question to qualify my needs, and didn’t have iPhone 4a in stock I wanted. I like the company AT&T, but the service in that office was differently thumbs down. DO NOT BUY THERE!!!

I had great customer service expieriance with Jemari Hymes. Excellent service with patience. Thank you Jemari!

I was practically in tears when I stopped by. I came in as soon as they opened the morning after a crappy night at Twilight where some no-​class ghetto piece of trash stole my iPhone 4.
They were so helpful and accommodating. I got a new iPhone without having to pay an arm and a leg. I was just so happy with the service I got that I will come in here for any and all wireless needs that I have.
THANK YOU HALF-​KOREAN (LOL) MATT!!!

A. is the best customer service rep i have come across in a long time, and let’s face it, we need a great rep when dealing with wireless services!
I really apprecaited him taking the time to help answer my questions and select the best phone for my mom who is climbing in age and not the best tech savy gal. I also appreciated him helping me program and learn the functions of my new phone. He even copied and filled out all my paperwork including addressing the enevelope for me to mail in my rebate… who does that anymore! Great job Tukwila store!

When I think of an AT&T store, I think of a closet-​sized hole in the wall with barely enough room to breath, let alone move around and shop. The Southcenter Mall location, by comparison, is the size of a warehouse! Well, not literally a warehouse, but the location is spacious, at least twice the size of my apartment. That may not be saying much, though, since my place is the size of a postage stamp. Ok, not a literal postage stamp, because you can’t live in something that small… You know what I mean, right? Uh, where was I going? Oh yeah! It felt spacious. We’ll leave it at that?
Within a minute, I was approached by one of the floor staff. He was very outgoing, friendly and courteous. He didn’t seem bored, cranky or high, like some of the other people I’ve dealt with before. I told him I needed to reactivate my phone; he brought me over to their service desk to run it through. In all, I was in-​and-​out within 15 minutes.
I feel funny recommending an AT&T facility, but here we are. This was *by far* the best experience I’ve had in one of these places. Maybe it was the quick service. Maybe it was their «service with a smile.» Maybe I’m just easy to please. Who knows!
(The Shadow knows!!!)