Qwest Solutions Center

Do not ever, ever, ever use Qwest for anything! My roommate and I signed up for Qwest internet service and Direct TV. Since Day 1, they have billed us incorrectly. Because the bill is in her name, my roommate has had to go to Qwest on multiple occasions to fix the bill. The guy that signed us up for the service told her that we’d be getting a set rate for the internet and TV, but failed to tell her that she had to do certain things to get the rate that he promised her.
Most recently, she was at the Qwest store for nearly the whole day explaining to a customer service rep on the phone about the billing mistakes. The thing that baffles me is that the people in the store aren’t able to help customers with their bills, but my roommate goes to the store so she can use their phones to contact customer service.
I’ve never had an experience this jacked-​up before. I won’t be using Qwest again after our contract ends in September.
If I could give a negative rating to Qwest, I would.