AT&T

I was having problems with my new iPad Air and I had a question about my bill.
Ira took care of everything in a fast, efficient and friendly manner.
I don’t live in the area and was so happy to find the help I needed.

The staff took advantage of my family who does not know the cell phone service well. They went to to pick up an extra SIM card since they brought they phone from T-​mobile to AT&T, the staff ended up opening an additional 15GB share plan contract (we already have a 20GB share plan) without purchasing any phone and without the account holder’s permission, and added service such as phone warranty, tech service, to this newly created BS plan even thought there is no 4G phone on this line! FRAUD!
Expect letter from my attorney and BBB.

One of the managers, Chris, was a great help in solving my problem. Ryan also helped. Both were polite, friendly and well-​informed. I started out angry and disappointed but ended up a happy camper. Thanks, guys. Love the Galaxy 6.

I purchased invisible screen protector at the AT&T store when I was advised by the sales person that it was made of unbreakable glass. The glass broke and cracked within a week without even dropping the phone. AT&T refuse to take the product back and demand that their customer mail the broken screen protectors back to the manufacture. Then it gets even trickier you mail the screen back to the manufacturer and they send you out a replacement. But if you mail back the screen with regular postage that is not trackable they will charge you full cost to your credit card for the replacement now you have paid for the broken one and for the replacement which will break again next week. How do you feel next month when you’re out $ 100 and no screen protector. AT&T salesman has earned a commission for lying to you and selling you the screen protector and the screen protector company has now made $ 100 and sold your two items and you have nothing. I strongly feel that AT&T is forcing their agents to lie to you to get you to buy this screen protector so that they can meet quota and make a profit along with the manufacture of the screen protector making additional profit. It is a scam that the two companies have created together. You’re better off buying a plastic screen protector for three dollars. I requested a refund within two weeks and ATT manager refused. «We do not refund accessories». But if I had purchased it from the manufacturer I could have a refund they guarantee money back but not if ATT scammed you when you are upgrading your device. Way to treat your customers ATT !!!

Went in to get my phone replaced due to a hardware failure, and in place of my old device, I get some piece of trash refurbished hunk of crap that is all locked down and freezes constantly. Definitely not worth my time.

Very bad customer service. I only give 1 star so I can write a review. They posted the wrong price for a Samsung Galaxy Note 4 and it’s only a $ 70 dollars less than the actual price, when I ask them about it they said there is nothing they could do about it. I told them it’s their mistake and they should honor it, they said yes it’s their mistake but they won’t do anything about it. I ask them since that’s the case is there anything else they can do to accommodate their mistake, they said no. I said then it is kind a like false advertisement because the price is in fine print and I believe that’s how much I should be paying for but now I have to pay more because of their mistake. Two managers came and said if that’s how you view it so let be it. It’s just like saying ‘I don’t need your business and what can you do about it’ straight to my face. Stupid management. All you need to do is throwing in a phone case and a car charger to make your customer happy. Those accessories cost nothing for a big corporation like At&t. Just plain stupid.

Worthless piece of shit hole. I placed an order for apple iPhone 6 and wanted to check the ship status… instead he cancelled my order. Instead of fixing it they just said «oh well. sorry»
So glad I held back my temper because otherwise I would of reply back with the same comment after punching his face in.
Avoid this place at all cost. I highly recommend the one in the mall which is just across the street.

My friend got a new phone here. Wonderful service.

I had to have my phone replaced after I broke it. Okay. So I have an iPhone 5c arrive at my door and I’m all ready to set it up, when I find out the SIM card that comes with a 5c is significantly smaller than those in a 4s, so I have to go to the AT&T store to get a new one… this is where the shit begins.
I go into the store and am asked to wait for about 15 minutes while I screw around with the phones and tablets; it’s not that bad. I’m now being helped out by a guy named Kevin. He takes my SIM card out, is about to replace it and asks for my ID, which I left at home. Instead of presenting other options to me (like calling customer care…) he walks away and says «have a nice day ma’am» in the most sarcastic tone ever. I’m not gonna drive home to get my ID and then drive all the way back to south center hell world so you can put a SIM card in my phone. No no no just no.
As I’m about to leave, I find out that he WALKED OFF WITH MY SIM CARD. And then denied doing so!
Another lovely, accommodating employee named Shannon helped me out and got my service all set up without having to make me drive home over 2 different freeways and back when I have to be in for a night shift in a short while.
I’ve been jerked around by AT&T and cannot believe an employee would walk off with my SIM card and then deny doing it!
I would give this location one star if it wasn’t for Shannon being helpful and actually doing her job instead of turning on her heels and telling me very politely to fuck off.

I’ve read all the bad reviews about this location but I had a good experience here.
Went on a late Tue afternoon and had to wait about 15 min for a tech to be available (no biggie).
I have a unlocked Nexus 5 which is not officially supported by AT&T since they don’t sell this phone. I’ve been noticing that my Nexus 5 was not operating on its LTE band and I was only on getting HSPA speeds — probably because my account was still provisioned for my previous phone was which was not a LTE phone.
Jose, the first tech who helped me was clearly a junior employee who didn’t understand or solve my problem so he went to the back and got Joshua.
Joshua quickly determined my Nexus 5’s IMEI number was not being recognized by AT&Ts LTE network (not surprising) so he took my suggestion to just input a AT&T display model LG G2 LTE phone’s IMEI number in my account instead (i learned this from XDA Developers Forum that this would work).
Joshua put the LG G2’s IMEI number into my account and lo and behold I had LTE up and running on my Nexus 5!
Definitely ask for Joshua when you come to this store. I liked that he was friendly, patient, and most of all receptive to listening to his customers ideas on how to resolve a techical problem that he couldn’t figure out on his own.
That is what I call great customer service.
–1 star for the first guy Jose who refused to try my suggestion to put in the IMEI number of a AT&T LTE phone into my account. He simply did not believe that it would work — smh

The lady who helped us was talking in a condescending tone — like we were stupid to not know certain things about data and such. Really just wanted to walk out and go to another, but we sucked it up and got the go plan anyways — despite her rudeness. I suggest going to another att store.

We stopped by with two different device issues, Justin and Austin were extremely helpful and very quick to resolve both issues. We did get there during a time when there were no other people so there was no wait time. But, I very much appreciated the candor and quick resolution to the device issues. I highly recommend this place it was well worth the drive from Redmond. I am glad they staff this store with such great people.
This would definitely be a tough job to have when you are meeting people who are hoping for miracles to happen with their devices and sometimes help can’t be given. I did have to end up paying to replace one of my devices that had a shattered screen from being dropped.
Keep up the good work guys! I hope I don’t have to come in again, but knowing it is such a helpful location I wouldn’t mind.

I will NEVER return to this location — staff is RUDE and unhelpful (just like the ATT at the mall). I needed to return a Christmas gift (Go phone) and they wouldn’t do it because it was 2 days after the 30 day return limit (most stores offer extensions for returns on Xmas gifts — not ATT).
Asked a couple of questions on new services that they have and the person helping me knew less than I did (seems all ATT’s are revolving doors these days).

Let me start by saying I do NOT like to be rude, I have worked in customer service for over 6 years and want nothing more then to help a sista out! I don’t WANT to give this store a bad review but there was nothing good about it.
1^st– the staff was awful. I have never met so many rude employee’s in one store. We were not greeted kindly, we were not acknowledged by the staff and waited OVER an hour and a half to have our name move on the list ONE spot. Needless to say we left, and when I told them I was leaving and to take my name off the list I got the worst ‘I’m sorry about that.‘
2^nd– they had more than enough people working!!! So many of their employee’s standing around but apparently none of them are there to help out. I feel like I could have gone in just to buy my iphone a pretty new case and have waited an hour for some acknowledgment.
Yes, the store is big. Yes, the store probably has whatever you want in it but DO NOT go here unless you have AT LEAST two hours to wait around and want to be treated like crap. Never again Southcenter Parkway AT&T…

There were a total of three other customers in the store and yet we had to wait for service while a bunch of staff stood around chatting about their weekends. Fix your queueing system and hire some better managers.
Having 15 staff standing around who are not incentivized to provide support to existing customers is the problem. I suppose this is on par with ATT service in general. Avoid this place unless you absolutely must come here.
Note to the staff working here: You work in retail customer service, and don’t have any reason to take a condescending tone with any of your customers. You’re one step removed from flipping burgers.

i really like this location a lot. the only reason i deducted a star is for the company itself — the lack of selection of quick messaging phones. but the people who work here have always been super friendly, very helpful, know when to back off, aren’t pushy and are happy to answer all of my questions. i’ve never had a bad experience here. it can get really crowded, so i recommend coming early in the day on weekends or on weekdays.

Slow slow slow. that’s all I can say. I can’t understand why a cell phone store has two ladies greeting customers at the door to take your name for the service line instead of simply waiting your turn, followed by having two security guards. ?? Really? Two security guards? I know the evil ATT is rotten to the core with their iPhone pricing plans, cost, lousy service, poor customer service, and the list goes on, but I guess wasting all that money on unneeded labor cost explains why our cell bills are outrageous. Expect a long wait, even to ask a simple question which is what I did last time there. 25 minute wait — one minute question. I guess that’s why the security guards are needed — to stop the irate customers from raking the store over the coals. Come on Verizon, get the iPhone so I can bolt ATT. This place is slow slow slow …