The Home Depot

I absolutely dread having to go to this store. They are almost certainly alway out of stock of what I need, rarely stock quality material (specifically in the tools and lumber, its exclusively junk). Lately they have been actually selling green lumber (of course at KD prices). My favorite is their absurd prices on hardwood– their linear foot pricing is significantly higher than Mayan’s board-​foot pricing. Employees are scarse, and typically if you can find one, have no clue what they are talking about.

I wouldn’t even give this a star if Unilocal didn’t require at least one. I’ve lived in NP for 20 years. consistently the worst customer service and lack of knowledge at this store. It’s insanely frustrating that this is the only home improvement store locally. If another one came in with nice people I guarantee it would drive this home depot out of business. I absolutely hate giving this place any business. Please hire some nice knowledgeable folks.

Yay, it’s update time! Well, we last left off on December 5^th. Shortly upon completing my Unilocal review, a Home Depot representative reached out to help see us through the remainder of the installation. We were SO relieved to finally have someone from HD actually contact us!
Taquila, our representative assured us we were in great hands, that she’d make sure things went smoothly from here on out, and that she’d discuss compensation with us after she could review the experience as a whole. Perfect.
So let’s begin. After being told that the installation date was set for the 9^th, and being surprised that no one from the vendor had called us to let us know… we said great! we’ll be ready! It then got bumped to Saturday, December 19^th. Friday, December 18^th, we removed our existing countertops in preparation and had our sink put in… Our time frame was from 8am-​10am Saturday the 19^th. At 930am we get a call that the installer’s wife had gone into labor and they had no back up. (By the way, this isn’t a one person job). Monday, we reach out to Taquila, who reaches out to the vendor, who then reschedules us for Wednesday December 23^rd, 8am-​10am time frame.
Wednesday rolls around. We get a call at 930am. Can it be bumped to 12 – 4? We say sure. 430 comes and goes. No call, nothing. I call the Thousand Oaks store, as Taquila is located in HQ in ATL and out of the office. We then get a call from the vendor. They’re on their way.
5:30pm arrival time. The poor guys are completely worn out, sick, and exhausted. They tell us they’re hoping another crew will be able to come and help. They finish up around 11:30pm that night. Here’s the really unfortunate part. Because we were going from a 1 drain to 2 drain sink, we had counted on having the afternoon for our plumber to hook everything up. Since that didn’t happen, and it was Christmas eve… we couldn’t get a plumber out until the Monday after Christmas. Which means, we didn’t have a working sink. Which means we had to move Christmas from our house. And which means, we were without kitchen sink for 5 days, with a toddler. YAY!
The next morning, (the 24^th), we woke up to check out our countertops in the light. There were multiple deep scratches on the large island, and on our window sill ledge, there appeared to be green sharpie like marks, a lot of leftover caulk… and a 3^rd undiscussed seam which wasn’t very seamless. I emailed Taquila the photos and described our concerns.
On January 7^th, the company came back out to see what we were talking about. They didn’t have the materials to fix the scratches but agreed they needed to be sanded down and polished. They had no idea why there was a seam on the window sill piece, as it wasn’t in the paperwork, and shouldn’t have been necessary, but they were able to clean up the caulk and sharpie marks. (I don’t hold this against the guys who put in the countertops– it was late, they were sick, our kitchen isn’t very bright at night, likely they forgot they caulked up there.) Anyway, they told us that it would be a few days and they’d be back out to fix the scratches.
Thursday, January 21^st, it finally happened! Our countertops had the scratches sanded and removed! Yay! No word still on the extra seam. The guy who came out didn’t have the paperwork and didn’t know why they put one there. Taquila didn’t know either. After they left, Taquila called my husband to confirm that the countertops had been sanded. He said yes, and all of a sudden she was eager to get off the phone. At that point, he brought up compensation for the 4 month kitchen counter nightmare.
She acted as though she had no idea what he was talking about. He brought up our experience, again, and she said she could toss $ 100 gift card our way. 2% of our order. You have GOT TO BE KIDDING ME. By the way, this was part of a $ 9000 order since we got carpet from HD as well. Not to mention we are in the middle of a home reno and have already spent thousands on paint/​lights/​materials. We were prepared to spend upwards of another $ 20k easily, as we are renovating our three bathrooms, the living room, the dining room, and still need to polish off the kitchen, and the backyard overhaul, with decking and new fencing.
Needless to say, we will be spending NONE of that money at Home Depot. We will now be driving the 20 additional miles to LOWES to complete our renovation.
Please please please be warned. HD doesn’t care about the customer satisfaction. It’s not worth it. Go somewhere else. ANYWHERE ELSE. Don’t be us. We got suckered.
Home Depot, «Let’s NEVER do this, again.»

First of all, the layout in this Home Depot is like no other. and that’s not a compliment. Think you’re where you should be? Think you’re almost to the exit? BAM! Gardening department.
We went at 7pm on a Tuesday, there were maybe 4 employees inside the entire store. If you want to be treated like a leper, go to this store. The employees basically RUN past you in the hopes you don’t actually ask them anything. I had a couple employees heading my way make eye contact and literally take the row next to me so we couldn’t ask them anything. Not that they would probably have been helpful anyway.
I would have spent a lot more $$ in this store tonight has anyone actually done their job.
Found a couple of bolts and went to the cashier — done and never again.

Horrible customer service on the phone and in store. They go out of their way to make sure they do the least possible for you. Plenty of other competitors out there that would love our business

I went in yesterday to buy a smoker and some lumber for a project. I waited around for about 20 minutes trying to get some help to get the smoker off the shelf. It was kind of busy so I understood that it may take a while to get some help so I figured that I would come back the next day to get what I needed.
I went in today and it wasn’t as busy. I got the smoker I wanted and a few other things before I went to get the 2x4s that I needed. I loaded the 10 footers that I needed then went back to the saw. I waited a few minutes and asked someone for help and he gave me an irritated look and said «I just can’t right now I’m too busy.» Couldn’t he of called someone else then?
So I waited another 15 minutes and went to the cash register and got a soda and asked the lady working if she could send someone. She said she would so I went back and waited another ten minutes. About this time a line was forming and there was three of us wandering around trying to get some help. I found someone in the tools section and he said he’d get someone over. I went back to the saw and the people behind me said they got someone coming too.
Finally someone showed up but he was talking to another customer about insulation. I gave up at this point and just left my cart there, wished the people behind me good luck, and walked out.
The last couple days I have spent over an hour at Home Depot and got nothing but pissed off. With the service they provide its hard to see how they stay in business. I will never spend another dime at any Home Depot. Lowes is a bit further but well worth the trip. The only positive I got out of whole situation is if you are ever tired, I found a great place to take a nap where no one will ever bother you.

Shopping here was one of those days I wish very much that I had more strength and endurance for shopping for all the required products and building material in my home. As I am under major reconstruction and my home was destroyed by a major sewage back up where my home was deconstructed down to the studs. It’s imperative that I not delay this process in dealing with imcmompentant, lazy employees whom really have very little knowledge and stray me in a wrong direction. I was so happy with all of the employees that lead me in the right direction. However, there was one employee whom actually blew my mind with his starlike features and gave me the star-​like treatment. We talked shop and I was quite taken aback by his knowledge of all of the appliance and thought that perhaps he had a contractors license even though he worked in the appliance department as I explained the depth of the challenges I have ahead. Ralph Chelli held me in capable hands and I am very appreciative for his pride in the quality of information that he gave regarding the many brands and features of the array of appliances. In other areas of the store it wasn’t that easy tracking an employee down however was satisfied with the answers to general questions I had but nothing like Ralph Chelli and this five star service goes to this five star man!

I went to 3 other area Home Depots to purchase a Carrera Marble vanity top & every time I purchased they were cracked… Finally went to Thousand Oaks which is over 20 miles away. The store was clean, organized, FAST, well staffed & friendly! Sue the Manager was awesome and gave me a customer service discount for my hassle. This is my new Home Depot of choice!!!

It is now Thursday, September 17 and I have upgrade this review to two stars because efforts have been made by Home Depot to handle the problems with our doors. Now my current contact, Tim, has managed to make a claim with the manufacturer to replace the doors and that process has gone smoothly.
I am now waiting to see how Home Depot may address my request for some sort of compensation for the time and trouble this has taken. I look forward to learning what options we may have.

Went in to return a Milwaukee drill that snapped in half. Employee tells me they have a new manager who doesn’t replace defective products without original receipt! Only six months old now I’m going to have to buy another one not cool! DO NOT BUY ANY POWER TOOLS FROM THE HOME DEPOT IN THOUSAND OAKS especially MILWAUKEE! The new manager is a cruel, heartless and unprofessional individual

This is a great Home Depot!
I went in for moving boxes and supplies, and the staff were more than eager to help me find what I needed. The lady at the self-​checkout made it super easy to check out a bunch of huge boxes I was carrying and supplies that I was carrying, and helped me get them to my car.
They have always had everything I have needed for all of my projects! 5 stars!

I stopped in today to find a couple of things I didn’t know the names of. I wandered around aimlessly for a little while, wondering why no one was offering to help me, but then an employee did ask if I needed help and he was able to quickly help me find the first thing I needed. Then he found a guy who could help me find the second thing I needed. Both employees stressed that they had a very generous and easy return policy so if I got something that didn’t work out I could bring it back. When the first guy said it, it was like he was being helpful because I was on the fence about a purchase. When the second guy said it, he sounded like it was because he was busy and was trying to get me to just buy some things that were probably what I needed (but he wasn’t sure because I couldn’t clearly explain my project) and that I could just bring back whatever I didn’t need.
Anyway, the isles are wide and the staff were helpful when I found someone who wasn’t busy. I got the things I wanted and hopefully they’ll work for my projects. The lady who helped me at the register was a little odd and I couldn’t really tell when my transaction was done because she didn’t give me a clear signal, but I walked out after paying and getting a receipt and she didn’t try to stop me so I guess it was fine.
I’ve shopped here many times and overall I give it a 3 – 3.5 stars.

Very clean. A lot of specials. More than what I see in the valley. This Home Depot is very large and for me there should be a large display of a directory to get around this place. Unfortunately, for my friend, I’m sitting my butt down while I let him look around this place for his needs.
Also, I think we came at the wrong time because almost everyone is on their lunch break. He can’t find anyone. Oh man, sad story. Too bad I’m still not getting up.