Dunn-Edwards Paints

If I hadn’t started out with Dunn Edwards, using their swatch book to coordinate everything in my house, I wouldn’t come here. They aren’t exactly RUDE… more like Not At All Interested in Your Business. The waits are ridiculous, even when there are only a couple people ahead of you. They usually pretend not to see you if they can get away with it. And their «contractor prices» annoy me because I know I’m getting ripped off because I’m just a lowly DIY’er. I gave them two stars because they have great paint and usually (surprisingly) offer to carry it to my car.

I am a contractor and use Dunn Edwards almost exclusively. If you want quality paint and know what you want there is no better place to go. If you want a decorator/​color consultant probably not the best choice.

I work in a contruction company and my foreman bought his paints here and so far the customer service that we got was great ! i had to bugged one of the guys that work there his name is James 3x because i was having problem on our fax machine and he still helps and been so nice. keep up the good customer service James and hopefully your coworkers will be the same because i talked to another guy for a new order and he wasnt helpful and had an attitude thats the reason i gave 4 stars because not all of them gives you that great customer service.

The other reviewer was being generous.
Worst customer service for a paint store. No greeting, no prices, no labels on paint chips.
It is clearly for professionals that get supplies for work, not helpful for the DIY customer.
I’d go to Home Depot for better prices or sherwin Williams for better service. I’m gonna just chalk it up to this location but I’m not even interested in other locations– they aren’t making it accessible for the layman. I am not likely to do business with them.

Only come here if you are a contractor or already know the paint you want and you’re just ordering it. If you are just a layman, trying to get samples to see how those colors look on your front door, STAY AWAY! The store is the most un-​customer-​friendly store I’ve ever been too.
There is a wall-​stand full of colors with paint chip samples. However, there is no identification as to what paints are for interior or exterior only, only come in certain shines/​glosses, or whether you can get an actual sample in that color. The people are helpful, but only after spending 20 mins in line, waiting to talk to them. Then you most likely have to get out of line, pick up other colors that meet your requirements, and then get back into the 20 min line. And the 20 min line DOES NOT include the time it takes for them to mix the paint and get out of there. The workers seem very busy and don’t have time to spend with you.
If you’re a layman, and want to get paint, try Home Depot or OSH. At least someone will tell you how to read the paint chips and tell you whether they can make a sample for that color.