BATTERIES PLUS

****OLDER LADY WAS RUDE TO MY 6 YEAR OLD SON***
I was in the store today to purchase a new battery for my R.V. The guys in there, as usual, were helpful and kind, and this review would have been 5 stars if not for the «Older lady in the back». I feel better reading other past reviews and knowing that I’m not the only one who has had a negative experience at this establishment because of this woman.
I came in with my 6 year old son, who is a typical boy of his age, but usually is well behaved. While I was making my transaction, the lady came out from the back and was being very snooty with her coworkers, talking down to them rudely with a nasty tone. I felt bad for this poor kid who has to put up with that treatment for paycheck that I’m sure is not worth it.
In the midst of my transaction, my son grabbed one of the flashlights off the counter, and began to play with it. Innocently he flicked the button on and off a few times and shined it around the shop. The lady stomped out from behind the counter, aggressively ripped the flashlight from my son’s hand and yelled at him, pointing in his face, that «THE FLASHLIGHTS ARE NOT TOYS!». Then she slammed the flashlight back into its display case and went back to the back room.
I was so very shocked this lady had the nerve to talk to a child, who she didn’t even know, in such an dominating, harsh tone. I look up at the guy ringing me up, he also had a look of shock on his face, under his breath he apologized for her, and added that it would have been much more prudent to kindly ask me, to ask my child to stop playing with the flashlight. I agreed, finished my transaction, walked out the door and headed for my car.
Walking to my car, I looked at my son and he had his head down and a tear in his eye. I started thinking about the whole scinerio that had just transpired, and I started to get mad. By the time I reached my car, I was furious. I turned around, marched back in there and asked to speak with the lady.
I began to yell at her, with all her coworkers and a few customers in the store. I told her that «I just spent $ 250.00 in your store and if my son had broken your flashlight I would have paid for that, and you don’t talk to someone else kid like that!» I called her a «B» stormed out and kicked there door closed as I left.
Not only will I never go back to this location, but I will tell all my fellow Thousand Oaks family, coworkers, and friends to look else where for there battery and bulbs. This location hates kids.

I went in to get a battery for a 3 million candle powered flashlight. They were helpful in making sure the battery I was purchasing was the correct voltage and size. I went back to work and tried to put the battery in and the flashlight would barely light up. I called them back and spoke with Gary. He said to bring in the battery and the flashlight so he could find out what the real problem was. He took the time to inspect the battery I had purchased and looked at the flashlight (that I did not purchase through him) finding that there was a hidden battery behind the bulbs that needed to be replaced as well. He took an extra 30 minutes out of his day to make sure that I had a working flashlight (again, one that he had no obligation to inspect or repair). I would go back to them without hesitation.

Wow!!! We looked up info online and found the perfect battery for our older vehicle. It indicated it was in stock and that they offered free installation at the time of purchase. We drove here and were greeted by a very knowledgeable younger man who was happy to look up the battery we needed as well as the lightbulb for our third brake light. While we were discussing the battery, an older female came out and assisted a customer with a watch battery replacement. She made sure the watch was valued at less than $ 300 as she doesn’t work on watches priced higher than this. Ok, I can accept that for liability reasons.
As we were getting ready to pay for the bulb and car battery, we asked about the free installation and the older female snapped that they don’t do that. When we mentioned it said they do, she said (quite curtly) that that is only if someone is there to do it. After waiting a minute or two, we finally asked when that might be, since it wasn’t volunteered. Ends up the owner (Gary) may be the only one who can do this and he is there on a limited basis. We decided to wait until he would be in to return to purchase the battery since we would have had to return to bring back the old battery anyway.
As we walked out, it just rubbed us the wrong way the way the older female spoke to both us and the younger employee. He took it admirably but she really needs to learn to treat both employees and customers with more professionalism. We definitely got the impression she was there for the profits but didn’t want to do more than she absolutely had to.
Because of her, this place lost our business. We will go elsewhere.

***BEWARE OF THE OLDER FEMALE EMPLOYEE***
I work as a certified nursing assistant for my patient with Alzheimer’s. We came in today to help her find replacement batteries for her home phones.
This review is not for the kind gentleman who helped us find the correct batteries, install them into the phones, and handle our transaction, but for the older woman who came from the back of the store and proceeded to treat my patient poorly.
Looking at the previous 1 star reviews, there is a consistent record of rudeness and incompetent customer service associated with this woman.
This lady comes out of nowhere and chimed in like the know-​it-​all she considers herself to be and says that there are limited charge cycles to every home phone and that each one should not be returned to the cradle after a phone call. As my patient has conversational processing difficulties associated with Alzheimer’s disease, she was not clear as to what she should do (e.g leave the phones off the cradles everyday and return them at night). Automatically, the lady takes an attitude up with my patient that suggested she was retarded and not understanding what this woman was saying to do.
After going back and forth and not liking the direction of the conversation and her tone of voice she took with my patient, I interjected and said that I would help her figure it out. We left and that’s the last time we will ever go back to the store.
Dear businesswoman,
I severely suggest that you take a kinder tone of voice with your customers. You either clearly do not read or care about the complaints posted to your Unilocal page. From what I got a glimpse of today, it is probably the latter. In my line of profession I have learned to not judge anyone by their looks or mental capacity, especially that of elderly people, due to medical conditions that are not always visible to the eye. Your attitude is rotten and that reflected on your customer service today. In the future, do not talk down to others as if they are below you and are incompetent, it’s bad for business. The next time you feel the urge to interrupt a perfect business transaction to explain something that is arbitrary, please, don’t.

Great customer service.
They went above and beyond to help me with a questionable warranty claim.
I would only take my battery business here.

If you need an obscure battery, this place has it. I needed a backup battery for my home alarm which is 25 years old. No problem.

I went in had a few batterie needs a dead heart rate monitor, car batterie test and an old flash light I liked and needed new batteries. I a lady came up to me and found my heart rate monitor batterie right away. With my flash light I had thrown the batteries away long time ago and don’t know what they were. She said she could sell me a couple of batteries but if the didn’t work they were not refundable. They had non that I could test. For my car batterie I needed it tested, there is a big sign out front saying free car batterie testing. When I asked for it she said they were to busy. There was one other person in there that was being helped by some one else. I think she just didn’t want to do it. So I walked out with out buying anything because I felt like they really didn’t want to help.

This is what customer service once was and should always be. I could not be more pleased with my experience here. I ordered a battery online for a pickup in the store. The owner called me right away to tell me that the battery I ordered was not in stock (when the website said it was) but that he could get me a better battery and get me an additional discount that I had missed. I drove over, the battery was waiting and when I asked he might have any tools to replace the battery I was given the a full tray of tools. Then when I couldn’t get the old battery out the owner came out, helped me extensively and made sure that the new battery was running perfectly. Oh, and he not only found a mail-​in rebate for the battery, he filled all the information out for me in advance! Talk about going above and beyond. If you need a car battery (or any other battery or bulb I would imagine) this is THE place to go.

I go in with a flashlight to get a battery for it and knew it was a 14 500 battery but wanted to double check. So the guy looks at it and goes in the back to get the woman that was in charged to look at it. She said that the 14 500 was to small and needed a 18 500. I told her I don’t think so and believe the other size is right but still disagreed, so being the «expert» she is, I listened. So after I said ill take it she told the guy and said «just ring them up» and goes back to hiding. So I go outside to my car to try the battery and it ends up being too big! So I couldn’t return the batteries and had to buy the battery that I knew would work and it ended up being the right battery. So I wasted 11 bucks on batteries that I’ll never use. So I recommend knowing what you need before you go or the lady will disagree and sell you the wrong stuff so you can’t return and waste your money.

They had the car FOB battery no one else on the planet had. They replaced my watch battery fur the cheapest and fastest than any other watch repair including the rip off one in the mall. Great prices and friendly.

Thousand Oaks, you have a Treasure when it comes to batteries. LED Light bulbs or anything that has to do with batteries. I have never been disappointed with the courtesy and service at Batteries Plus in Thousand Oaks. This store has something for everyone. Cold season coming, replace those batteries in your thermometer, How about your watch they can do that.

Very helpful location and always go out of their way to ensure quality service is received.

Very helpful place.

Don’t carry Samsung Note 3 batteries but could order one in 3 – 5 days. My phone is LONG DEAD by then! I didn’t bother visiting their shop because they cannot help.

Worst customer service ever!
Brought my re-​chargeable trimmer to replace the battery. Gary opened the trimmer and said «yes, it’s doable. We can replace the batteries. I’ll do it first thing tomorrow morning.».
They charged me $ 19.35 when I dropped off the trimmer.
Next day, I waited until early afternoon for them to call me. I finally called them and was told they haven’t worked on the trimmer yet and will have it ready by the evening.
Gary called me later in the afternoon and said the trimmer was ready. He had trouble closing the case, so there is a small gap, but it works fine. He also said the green charging light had burnt out, which was working when I dropped off the trimmer, but assured me he had charged the trimmer twice and it worked fine. I said I was OK as long as the trimmer worked.
I went to pick up the trimmer in the evening. When I turned it on, it ran for 5 seconds and died! Gary wasn’t there. There was a lady (using the term loosely), who said «Oh we couldn’t get it to work». I told her about my conversation with Gary, then asked for a refund, which she promptly she refused.
I reminded her that Gary had told me they had a 6 month guarantee and he had told me that the trimmer was working perfectly, so I need a refund. She still refused and became very rude, saying they can’t refund labor. So I asked what was the purpose of the guarantee, and she called Gary on the phone to talk to him.
I told her if she won’t give me a refund, then I will call American Express and get my money back since Amex has a satisfaction guarantee for such transactions. She still refused, and said they have to remove the new batteries, and I said that was fine by me as long as they can put my old batteries back in, and fix the trimmer’s charging light that they had broken. She said they had thrown out my batteries.
She asked one of the young technicians to pen the trimmer to remove the batteries, and the technician said he didn’t now how!
Finally, she gave up and gave me a refund after Gary told her to on the phone, huffing and puffing and making rude remarks the whole time.
For a business that is built on customer service, they sure know how to lose customers. I am seriously thinking of taking them to small claims court since they damaged my $ 50 trimmer beyond repair. I used to be able to use it by plugging it into the charger, but now it doesn’t work at all. I had to spend $ 64 to buy another trimmer.
What a waste of time!
Ohe yeah, while I was there, they were giving advice to another customer who had problems with his smart phone battery, saying he shouldn’t leave the phone on the charger all night, because it damages the battery! Really? I am an electronics engineer, so I know BS when I hear it. If a rechargeable battery is damaged by leaving it on charge all night, then you need to replace your phone!

These guys are mom and pop flavor and very helpful — great prices and service. I am so happy with these guys I often leave a tip — yep at a battery store. When my wife hands me her dead watch etc — I just take it here.

They replaced the rechargeable battery in my trusty dustbuster. It was about 12 – 15 yrs old, yet they did a great job of matching the battery and installing it. Their customer service was awesome — very nice all around. And they called me the minute it was ready to pick up. The cost was just under the price of a new dustbuster. But after reading reviews of new ones, I decided I’d rather keep using my old one.

It took some convincing, but they honored the warranty on my motorcycle battery. This place has a wide selection and good prices. Much more convenient than driving to a large department/​parts store.

I have found the people in this store to be extremely knowledgable, thoughtful, and very service oriented. I have shopped there several times and got quick attention and helpful service.
I have also called and received good help on the phone with questions about several different sorts of batteries. So far they seem to be able to handle anything that is a battery, and to my surprise they do inexpensive watch battery replacement and have laptop batteries too.

This is a real friendly and helpful place!
Buy their rechargeable batteries and stop throwing away those expensive, polluting standard batteries. Buy extra and keep rotating as needed.