Petco

I’ve been bringing my 3 dogs here for grooming since we moved into the area, about 2 years ago, and I’ve had no complaints. This is one of the nicest petcos I’ve been in and everyone is normally really nice.
Love RaeLynn, Delani and Shelby from grooming. They always do a great job with my dogs.
Today when I went to return a fish tank and all the accessories I had bought the day before because it didn’t work out… they weren’t as friendly. The cashier, a female with curly hair, made a comment to another employee about not being able to put anything back on the shelf and having to RTV all of it because it had all been opened in a super annoyed hush tone. As the other employee, a female with red hair made a comment about, «Oh another return where evetything was opened» Well I’m sorry, but it didn’t work out and as per your store policy I was within the return timeframe. I hadn’t opened any of the fish food or water conditioners, but yes it came in a kit and I had opened the kit.
I shouldn’t feel guilty for having to return something for personal reasons, I already feel embarrassed when I return things but now I don’t even know if I want to come in anymore.
There was another incident when one of the cashiers, an older white male, told me, «Dogs shed… they…shed.» And talked to me like I was slow because I asked for his opinion of which vitamins were better to help control shedding. Very rude but I let it go…
5 stars for Shelby, Delani and RaeLynn.
1 star for the cashiers with attitudes.
Averages out to 3 stars. If I come back it will be only for grooming. I’ll be spoiling my boys elsewhere now.

Every experience I’ve had here has been wonderful. All the employees I’ve come in contact with are great. The vet clinic on Saturdays have a great staff also! I’m a first time pet owner and I have had many questions. The manager Maren, was absolutely wonderful and very helpful. She had a great attitude and I could hear her smile through the phone! I’m so impressed and will continue to be a loyal customer to this Petco. :)

Wanted to update my review. A few months back Jessica, our regular groomer, either moved on or was promoted. I wasn’t clear which. My dog was then given to another groomer who was made aware that he is a difficult dog. They are no longer able to handle him and I did not appreciate showing up to pick up my dog and he was half finished. To their credit they did refund my money but clearly they no longer have anyone who is good wth difficult dogs. They wasted my time and after I had indicated I wouldn’t be bringing him back they decided to let me know they would be «referring him out». Won’t be coming back here to purchase anything either.

I’ve been here twice to get dog licenses and waiting in line on a Sat. morning is actually easier than going to animal control. Besides, if you live in certain zip codes in Temecula, registering your pooch with Animal Friends of the Valley is the way to go. Petco has vaccination clinics and it’s very popular, plus I’ve met some neat people in line waiting for them to open.
They also have pet adoption events which are fun.
Inside the store it is the nicest Petco I’ve ever been in. I got help when I was looking for ID Tag blanks for the engraving machine by a helpful employee, and the price was fair considering I could custom engrave a real metal tag in just a few minutes. The very next day my dog escaped the yard and we got him back because our phone number was on the tag I had made at Petco.

This is the best Petco I’ve ever been to. I have a mini dachshund puppy named Darby and she gets soooo excited when she sees that we’re pulling up to Petco. I did private dog training classes with Diane and she’s amazing. Darby has been much easier to handle at home since we took the classes. Diane truly connects and cares for your dog as if it’s her own. Ashley and Jimmy who both work the floor are Darby’s best friends there too. When Jimmy first met Darby, he asked permission to give her a treat which I really appreciated. She loves him and he always stops to say hello to her even when he’s busy. Ashley is awesome too. The first time I met her, she spent almost an hour sorting out a problem with Pals Card. Ever since then whenever we come in she always says hi and plays with Darby and Darby loves it. I love this location because the staff remembers you and treats you like family. They remember your pet and always make you feel welcomed. I also got Darby’s shots at Vetco (they’re there on the weekends) and they were great with Darby also. They go quickly and gently with her to get her her vaccines with the least amount of trauma. You also can’t beat their prices. I wouldn’t bring Darby to any other store!

I will always come to this one instead of the one by my house because of two employees especially; Jimmy and Breana (I think that’s how you spell her name).
They were more than helpful and Jimmy remembered my name and what I was looking to purchase from a week ago, so I felt like more than just a regular customer. Breana create me with a smile and was very helpful with finding everything I needed. We had a loss in the family and they both made me feel a little better (good eyes I will get with a loss haha). So is special thank you to them and this Petco team

Came to get dog a bath in self service of you want to use water downed soap that won’t even larger and a cold blow dryer perfect place. Poor dog is freezing. Great idea concept but watering down shampoo and conditioner to save a buck is ridiculous. Basically had to use a whole bottle to lather the dog.

Review pertains to saltwater fish only. Very empty tanks with outdated price signs. Most prices for livestock were too high. Not always easy to find someone working but Jordan is the best there. Corals were poor and live rocks were overpriced. Wish they would have more livestock and more weekly specials. This place is at least better than Fish Frenzy.

Been going here for years for my dogs’ vaccinations. Today was the first time there wasn’t a line out the door. The wellness center is so nice and clean and the staff were friendly, knowledgeable, and professional. Very organized today, even with pet adoptions going on. The store has completely transformed from what it used to be.

There’s always a great selection here, much better than the Petco in Murrieta. I get all my fish here.

First off the store looks like it is newly renovated and it has pretty much anything I need for my dog. Today I took her to get bathed. Shelby did such an amazing job and she was really friendly and my pup loved her! Also I loved how when they walked her up she had an awesome skull bandana just in time for halloween! Will definitely be coming back very often!

Review for self wash station. It has everything you need for $ 10. Garden hose nozzle, dryer, towels, and shampoo (although it’s all very watered down. So I’d bring your own)

Nice looking store. Big saltwater selection. The guy working seemed to know his stuff.

Hey, it’s where the pets go! And also where the people with way too many cats go to shop for the necessities that accompany being a crazy cat man.
Most of the petcos I’ve been to have been the same, with the only real difference being the staff that separates the good from the bad. Well let me say that this staff is very pleasant and polite on EVERY visit.
One of my cats has a bit of a weight issue, but shhhh we don’t talk about it. They had one set of pet stairs left but they had been returned. I asked the associate if there was any wiggle room on the price due to the nature of the packaging and the fact that they had already been found undesirable by another shopper.
Without any hassle at all, she looked at the box, and said how about 10 percent off? Heck, that covers tax and a little more, so I didn’t see the need to push for anything further.
They always have the ridiculous food we have to feed them in stock, and the lines aren’t ever that long. I try to go by myself because they have one of those adoption centers right when you walk in the door, and I’m afraid that if I ever take my wife, we’ll walk out with cat number 4.

Took my dog grooming for the first time today. The groomer was really sweet and tried to figure out how I wanted my dog’s hair cut. But there was another lady (I didn’t get her name but she had lots of earrings). Anywho… she just seemed like she didn’t have great customer service. Like she had a smile on her face but she was being rude to me at the same time. When I first arrived the girl with all the earrings greeted me but then ignored me, never told me I was waiting for my groomer. She was taking other customers and I felt offended. Then my groomer came out. She was really sweet and used a white board so I could understand what she was asking since she was deaf. I appreciated her attention to detail.
So I went to pick up my dog & her face was not cut as short as I would have liked. So I mentioned it… Usually I go to petsmart and they fix anything you don’t like. The girl with all the earrings told me that it was the best they could do because she was really wiggly. She said they were really busy today and so it was overwhelming for all the dogs– a lot had anxiety. But she did not offer for me to come another day and have her face fixed. It was $ 57 so I would have thought they would have better customer service. Will not be coming here again and I don’t recommend it to others.

Dr. Frank in the clinic is absolutely unprofessional in every sense of the word. I visited for vaccinations for our dogs. I was informed in the most condescending and judgmental tone that my dog needed dental care. I appreciate accurate, sound advice and recommendations for the care of my pets with which I can do as I see fit. However, the tone and manner with which I was informed of this was absolutely unacceptable. When I told her that I didn’t appreciate the way she had spoken to me during the entire time I was there she became unhinged. I do not use that term lightly. She raised her voice, showed contempt in her mannerisms and even came around the exam table to berate me. At which point I put my hand up and had to ask her to «stop, just stop». I told her all I wanted was vaccinations and nothing further. She then told me to leave my second dog and stand outside of the clinic and wait until they finished to which I refused. She said «oh fine» or something to that effect and stormed off. I cannot believe that she would speak to customers in such a manner and then to raise her voice and storm off was simply astounding to me. She is the poorest representation of a veterinarian and of Petco. I asked to speak to a manager and I was approached by the same manager that came to the clinic immediately after the vet stormed off. I explained to this manager, Wendy, the situation and suggested that I could not possibly be the only one to have raised a concern over this vet. She informed me that in her three years there I was this first. In manager speak that translates «I give no merit to your concern or complaint». The two female vet techs that were there were friendly and professional. They received similar treatment from the vet that I did but with less overt contempt and more subtle disrespect. Despite the great service I received from the vet techs and the cashier I will no longer give my business to this location.

Since this pet store has remodeled, it has become a joke. I am a marine fish hobbyist so I always went to Petco for their salt water selection. before the remodel they had a very nice saltwater selection and a couple of people there who actually knew what they were talking about. during the remodel I was told by staff members that the «new» salt water fish section would be bigger and better than ever. When the remodel was finally complete I noticed that the fish section was smaller but was much nicer than before and with a wave tank, several other specialty tanks and their usual freshwater selection. Within a few months the wave tank was gone the specialty tanks were gone in the fish department look unkept and filled with idiots. To make a long story short I will never be back there again. Their staff are idiots and their selection is poor.

The manager has contacted me after posting the review. She sent me with 2 chinchillas and a cat to the veterinarian at their expense. After 2 weeks of treatments the ringworm is gone. While I am not happy about getting the disease, the store manager did her best at damage control. 2 stars won back for that.

Doggies always groomed well here… love the new remodel too :)

I like the new remodel. It’s very modern and clean.
I have used their grooming and vet clinic for my babies. Some items are extremely over priced. However, it’s a good to go place for all your needs.
They have a do it yourself grooming section where they offer large bathtubs/​sinks for large dog owners who would like to wash their own dogs. It’s $ 10. I haven’t tried it but I have used their grooming service for my babies. They are nice and reasonable.
However, they did make one of my babies bleed once when they cut his nails too short. When I brought it to their attention upon pick up, they didn’t apologize but took him back in there for over 10 min trying to make his paw from bleeding. Not a great experience. Ugh