Gamestop

I popped in for a quick stroll about the other day, and felt like a dinosaur. Literally every console, game, accessory, and t shirt was foreign to me.
I can remember when they used to have the older games on sale for a dollar or two, but nothing like that anymore. Thinking about it now, I feel as though all the ‘old’ games are for consoles far newer than the ones I have. I wanted to see some old PS2 games and accessories.
The place was tidy, and the staff was friendly enough. Can’t really slight them for not having super old stuff, I guess this is just another way for me to come to terms with aging haha.
Maybe one day, I’ll upgrade to a ‘relevant’ system and be able to shop here, it just wasn’t in the cards that day.

Great location of you need to do some trading. One of the better ones I’ve been too actually. Lost a store credit card, went to about 3 locations before coming here which they all told me I was outta luck. But Tiffany went out of her way and called the company for me, got me all $ 60 back towards my purchase. Don’t know if she still there, but if you see her, ask for help. She’s great!!! Thx Tiff!

Although this was a nicely stocked store, both Tiffany P. And the gentlemen she was opening the store with I found to be quite rude. They were reluctant to answering questions and short when being spoken to. Regardless if it is early or not, and it was almost 10 am, you should be a better representation of how your store handles customer service and relations.

Had an unfortunate experience at this Game Stop tonight. Went with my brother to return/​trade-​in a game and instead were given the absolute worst customer service. Instead of speaking to customers rationally like a good manager (or employee) should do, the manager, Nicky, spoke to us in the most-​condescending way. She tried to compare returning and exchanging a game to «purchasing a car,» which is simply absurd and attempted to lecture us on this. I do not believe that in any situation it is okay to be spoken to in the manner that Nicky spoke to us tonight, especially if customers are speaking in a civil manner. The other employees were nice, but I advise customers to just be aware that the manager will not be friendly nor helpful should the time arise that you need to speak to her.

So I just went into the gamestop in the temecula promenade (10−17−15). I went with my son to purchase battlefield 4, they had a display of the pre-​owned game. After waiting in line, it turns out that they don’t have it on stock, yet they keep it out on display. The sales associate asked if I wanted to buy the new one, I said if you give me a discount. They told me they could order it with free shipping. In my eyes it’s false advertisement. If you don’t have they game don’t post it for display so people stand in line while cashiers blahs about ps4 and xbox one and what they enjoy doing on their off time. Total waste of time, they should have and could have offered a discount on the new game for the inconvenience…

One star for decent prices on used games. No more stars due to horrible customer service. ‘Nikki’ checked us out, who talked WAY TOO fast to understand a word she said. She (of course) asked if we had a point/​reward card that they offer. I responded with a «no», and explained to her that I wasn’t interested because we only shop here maybe once a year, if that. She says, «oh, okay, do you don’t like saving money, even though you’ll save 10% on evening you’re buying today». I then asked what info she needed to sign me up — name, address, email, phone… the usual. I said fine and handed her my drivers incense to get the info, then told her my email. She told me my total, which didn’t go down any. I asked, «so where’s my discount for signing up?» She then went onto mummble about the next step up rewards card that they offer, which you pay for, but then get discounted in every purchase… I think that’s what it is anyhow, since I had to ask her to repeat it at least three times to understand. I said, «oh you said I would get a discount for signing up for your rewards thing, but that’s not correct.» Nikki replied, «no I signed you up for the free one because you said you didn’t want to save money. This one will only earn you points, not a discount.» UGH! This is why I normally don’t sign up for these kinds of things! Very misleading. Gamestop, PLEASE train this girl properly on how to speak nicely, and slow down with customers!

The employees are Super nice and helpful. But Management and Corporate needs to stop being so cheap, and employ some more people. Today there was a line ACROSS the store and ONE girl working behind the counter. This is not fair for her. This is BAD business practice and UNETHICAL.

We had a very bad experience with the manager Michael at the murrieta location and called this location and the a manger Willis was so so helpful and said he got complaints about the murrieta store all the time and didn’t give us one bit of trouble with our game they will forever now hold all of all business

Uh, really? I seriously like the store, but the selection is kinda amateur in my opinion. Go here if you like used ds games, they have a TON there. The convenient location is what made this review get two stars, it’s a cool place when you shop around and think of getting a game.

This is specifically for the one in the mall. Stopped in to buy a Steam gift card for my son for Christmas. Took the card to the register. Guy rings it up and gives me a receipt in an envelope. I ask him «Do I not get the card? It’s a Christmas present» He says «no, the card is just for promotion». I asked if I could at least keep the card, and he said no. So I’m walking out, and I see a rack of cards (the one I picked up was near the front of the store, conveniently) and Lo! There is a row of regular Steam gift cards… you know, the ones you would actually want to give. So I take one back to him and ask if I can exchange and he says «unfortunately, no». I explain again that it’s a Christmas present, and I’d really rather have a card than a receipt in an envelope. He picks up the card I had brought up initially and says «here, you can take my last card if it means that much to you». First, it wasn’t the last one but jeebus! I told you or was a gift and you could have shown me the actual cards knowing that. Rude guy with earring! Won’t be back to that location ever. Never been treated that way at a Game Stop before!

I love this store the people are helpful and nice. Sure you don’t get much when you trade in a game but it’s like a pawn shop what do you expect. I like how that update you when the game you preordered came out.

I literally hate this place. The several times I have been here it has taken 30+ mins to check out 4 people. The service is useless, shelves sloppy, everything you do here takes so much time to get done you go into a trance waiting, and stock is limited. Even the name «Gamestop» induces a Freudian response of repulse and trauma.
I was desperate, went Saturday morning at 10am. Closed. Opens at 10am but its not open. Wait 5 mins and leave. People were inside and saw us customers trying the door — could not care less. I felt like an unwanted zombie starring through the door.
So here is what happens when a company operates this way: I take my credit card, which I was willing to spend around $ 1100, and go home, log into
, and buy what I need at 5% — 20% less and will get it the next day (Monday) at my home.
My comment to Gamestop: Bye chumps.

2000 titles under $ 20 and none of which I’d actually play. How does this place stay in business? By making money off of people who don’t know any better. If I buy a game, I want to open it. I have yet to go to a GameStop location where the associates know what they are talking about and aren’t regurgitating corporate regulations.
Zelda: Ocarina of Time 3D
New: $ 39.99
Used: $ 39.99
No thanks.

Staff is great. Stacey did an awesome job of being both friendly and helpful. Had an issue with a day one release of an item and they went above and beyond to make sure I was taken care of. I haven’t had any issues here and I usually make a trip once a week to kill some time or converse with the crew. Highly recommend for your gaming needs.

DO NOT LET YOUR CHILDREN SHOP HERE WITHOUT YOUR CLOSE SUPERVISION!
If not for one of the reps, Phil, I would have given less than 3 stars, probably 1. If Phil was the only rep I ever dealt with, I would give the store 5 stars. Other than this one rep, we almost always have issues when shopping at this store. My 13 year old recently returned a game and the rep shorted him $ 10. The rep was new and not trying to cheat him, but if not for Phil standing nearby, he would have been shorted. Tonight my son tried to straight exchange a new game that was malfunctioning and was told that he would have to purchase a new one. Unfortunately, Phil was not present to right this wrong. My 13 year old earns and uses his own money to buy these games, so seeing the treatment that he receives and wondering how much worse it would be if I weren’t present, does not make for a professional experience.

My son LOVES coming here!
Today, we arrived to celebrate my son’s 12^th birthday! With cash in hand, he proceeded to pick up the new Pokemon X game title. When we were being helped at the counter, the cashier (Stacey) was very personable and helpful! She talked about the game (Pokemon X versus Pokemon Y) as well as asked us about our interest in the new Zelda game (Link Between Two Worlds). We paid for the Pokemon X game as well as put $ 5 down for the Zelda game that guaranteed that come the end of November, he’ll have that title too!
Stacey provided EXCELLENT service! She mentioned that my son had over 46,000 points! And she also gave my son a Pokemon poster! How cool?! Can’t wait to go back for more gaming stuff!

You will not believe what kind of customer service I got today at this store. The guy threw the game and my receipt at me. What happened was that I went to the première of Grand Theft Auto V at midnight to get my pre ordered game. I paid the rest of the game at this store and they reffered me to the store at the mall to pick up the game. I went to the mall, and I saw about 500 people were waiting in line, and I said Heck NO. i was sick, i had a headache and I decided to get the game in the morning. Came around 10:30 am today at the mall and the guy telling me that I could not pick up the game over there because i reserved it at the other store. I got mad because I was reffered back and forth, so I told the guy that they better have my game at the other store. I went to this store, and I guess the guy already received a call from the store at the mall, and was ready to give me a hard time. I showed him the receipt, and he started to open his mouth telling nonsense.
I told him that I pre ordered it, I paid for it in full, I just wanted my game. And he threw the game and the receipt at me. I was shock with that kind of customer service treatment, I took the game and threw the receipt back at him. I will never ever come back to game stop ever again. I’d never been thrown stuff that I paid at me before. I guess because I am Asian it makes it right for him to do that.

Great service no issues. Got information I was looking for about game not on the market yet. Also got information about the new XBox ONE. Staff knew what they were talking about and gave out great information.

Great GameStop! Service is always efficient and Staff is always friendly and ready to assist. Tonight, we were on a hunt to find out more about the PS Vita and the young man on the floor was very helpful with providing us information about the system. We favor this GameStop because they actually take the time to value their customer and ensure good customer service. We always come here first, do business, this review right here is … long overdue!

I hate game stop! they rob you when you triad in your games! I just go to see whats new and that’s it. I always see a line there. Its always messy and the lines are slow moving even for a weekday. Sad!
Its sick to see all the people trading in games when they could easily sell them on eBay. I have done it for a long time. Now its all about Game Fly!!! Why would any one not use
and SAVE MONEY!
PS I do not work for GameFly I just love games and want to save money!