Sears Outlet

this should be a no star and I suggest you look elsewhere as after the sale service here is horrendous. in fact, it’s not even service and they should simply say thank you for your money once you pay and immediately follow it by now f**k you and we will deliver your appliances when the moon and the stars have the right alignment.
you figure that escalating the matter to the store manager would help… LOL… guess again!!! all he did was blame the delivery company for anything and everything yet when I called the delivery company myself as I was getting tired of the bs they told me they never received any calls from any manager about my delivery issues and actually addressed and corrected the store’s mess in a very timely manner.
first and LAST TIME coming here no matter what the savings
(I saved few bucks but paid for it with my time… lots of time babysitting this place)

Spend your money elsewhere. We’ve had a bait and switch and blatant lies from this store — and though they have had our money for nearly two weeks, we have no oven to show for it. Original delivery was slated for 12/​5, then it ‘didn’t make the truck’ — so delivery was slated for ¹²⁄₁₂ and here we are on ¹²⁄₁₃ with no oven, and no new delivery time. We have not received one phone call over the last two weeks, it has been us calling and asking and getting the run around and different stories within one phone call. It has been an AWFUL experience. If they screwed up and double sold the product that we purchased they should just be honest — honesty goes a long way. They do not offer customer service, nor are they ethical.

Stay away. This place is no good. I purchased a refrigerator, a washer and a dryer. It took them 3 weeks to deliver it to us, after several appointments that were canceled without a phone call. Once we received the refrigerator it was extremely damaged. We called to have it returned, and it took another 3 weeks after several «did not get put in the system» by the manager. It was finally picked up and I still have not received my refund a week later and the store’s phone is disconnected. Incredibly poor customer and delivery service, Please save yourself the stress and don’t bother shopping here. The prices really aren’t that amazing that it is worth the struggle, trust me.

I was so excited to go to Sears and use my $ 50 gift card I received for Christmas. My husband one night suggested we go to Sears Outlet. I wanted to look at some clothes for the kids, so I agreed.
We walked in and it was what I expected… an outlet. I went right over to the clearance section for kids clothes. I got discouraged with the non-​clearance items because they were not in any order. The most organization there was that they were by baby, kid, women, men. The size markers on the racks did NOT match the sizes of the clothes put between them.
So we finish looking around. I found a Sunbeam sewing machine for $ 54 and change, a few clearance clothes for the kids, and some frying pans for myself. This was 8 o’clock at night and I realized my daughter, 3, was up past her bedtime and getting cranky. This was my fault, I admit. However, we get to the register and were blatantly ignored for at least 15 – 20 minutes. We almost left, and should have, but I was stubborn.
We waited behind another couple. When their LONG transaction was over, the gentleman helping them walked right past us and helped another couple with some appliances. We stood there another 10 minutes before the other woman, helping another customer, told us there was another register on the other side of the store.
We walked over there (after loudly voicing our displeasure the entire time, BTW) and the women there were very pleasant. One older woman was training, so she was slow, but understandably so. But then, their gift card system was down as was their debit card system. So I could NOT use my $ 50 gift card after all (but I still paid full price) and I had to run my debit card as credit.
All in all, I will never go there again. I don’t care what «bargains» they may or may not have, I hate poor customer service first and foremost. Really? How hard is it to take 2 seconds out of your time to say «There’s another register over there» when we obviously were not aware of it? Instead of letting us stand there with 2 young, cranky children for 20 minutes!

So yea this place is a sligth deal, not an out of control deal but roughly $ 50 less per washer/​dryer than a sale at the big box stores. Thus the minus one half star.
However, the sales guys are nice and pretty low pressure. They are also helpful. the manager Nick is also a good guy. Location is decent although I wish they had one closer to Boston or one on the North Shore. Location minus one half star.
The main reason for the 4 stars is the delivery guys. I love the delivery guys. They were early, they were quick, they were extremely informative, and they were entertaining to my groggy 930am self the day after Thanksgiving in my PJs, they even laughed at my 10lb «killer» dog who barked at them for ringing the doorbell. The best $ 69 dollars I ever spent. I would’ve made them breakfast had I known they would be this awesome.

We stopped in here thinking there would be all kinds of discounted goodies… like furniture, rugs and other household items. WRONG… basically it’s an appliance store where all the stoves, fridges, washers and dryers go to live when they are last years model or have a dent or ding. The store itself is large but unless your in the market for new kitchen appliances I wouldn’t bother. There were about a dozen TVs on display and three lonely snow-​blowers at the front of the store.
What caught my eye was that more than half of the space was devoted solely to refrigerators. Many black fridges all lined up in rows as far as the eye could see. It almost resembled a server room and I half expected to see IT guys scurrying around to check the temperature of the room. Overall the prices didn’t strike me as being all that low. Then again the last fridge I got was found on Craigslist for $ 100 and came from a rich guy’s garage (the size of a normal person’s house!!) in Newton. He figured three refrigerators was a bit much.

Phone number is not as above … its 508−845−1800
Ever since Sears merged with, was bought by or otherwise was trashed by Kmart or whatever that store is, this store bites. They have a limit that they can sell their items at a discount for, where previously you could keep coming back and expect an item that’s been there a year to have the price lowered. Not so … too bad. I bought all my appliances here — lately I’ve tried Best Buy and have had decent luck with them. Check out my best buy review shortly, if I haven’t written it already …