Urban Home

This place is great came in 3 days ago! The employee named Edgar was very helpful and patient pointing out all the chairs and recliners that may catch my interest, he showed me around for nearly 30 minutes, he was very kind and his customer service was on point! I am satisfied with my purchase and definitely will buy from this place again! Thank you Edgar!

Worst customer service I’ve ever had in my life … Today I came to dine at Cheesecake Factory with my friends and we came to visit this furniture store which my friends sat on a bed that interest them, seeing how the remote worked, while on the process this employee name Edgar with dark brown hair came up to us and asked where our parents were that we can’t sit on the bed and rolled his eyes. Mind us we are all 18 years old and up. After telling him he is very disrespectful and I would speak to his manager about his behavior. He waited for his break to stalk me in cheese cake factory and tapped my shoulder and told me to «better shut my fuckin mouth» and threaten me ruining my dinner with my friends. I will never ever step foot in this store again.
The next day I called the manager Chris and he was his friend and completely on his side and told me that I wasn’t a customer to not come in his store to touch things just as rude. What a horrible staff.

Customer Service — Not even truly worth the 1 Star rating.
Quality of Products — You get what you pay for. Assemble yourself products were missing half of the hardware required to assemble the items. Product finish was damaged do to inferior packaging.
Pick up at store — If you don’t mind waiting over 30 minutes at the loading dock, while being harassed by Mall Security, sure why not, it is not like I had better things to do on a beautiful Saturday.
I called to complain about the missing hardware. I was first told the store manager would call me back within the hour. After a two hour wait, I called again, only to be informed that the manager had left for the day. I called another store and was told that they could not help me, since their computer systems were not linked and could not verify the purchase. I was given number to Customer Service. That was a waste of time, I was told that it’s my problem since I did not verify that all required items were in the boxes.
I guess they expect you to open the product on the loading dock under lousy lighting conditions, on dirty, grimy, oil soaked concrete to make sure the little plastic bag has all the required bolts, screws, washers and brackets required. Hmmm, wait Urban Home staff member, don’t walk away so fast, I think I must analyze the instructions to determine how many of these hardware items are required and then open the bag to make sure they are all there. If not, does he have the appropriate bolts in his back pocket.

. Bought some stools from urban home what a bunch of junk fell apart scratched cheap quality made in China what else can I say beware. JUNK JUNK JUNK!

After paying 650 for them to come out an reinforce the beds they still break. Terrible beds. Buy from plummers or living spaces.

They have a lot of cute stuff for amazing prices. You get what you pay for so don’t expect anything to last forever. Great store for people who are starting out and plan to invest in better quality items down the road.

Here is the reason for my lower rating: We bought a nice looking sectional here (Summer Slate model), and while the looks of the sofa was superb, the quality turned out to be subpar to even Ikea! The sofa lost its glam within few months and fabric started to fade. Overall, the furniture is nice looking, modern, but quality is significantly lower than in West Elm for example (which is justified by price)

Honestly the worst customer service I have ever experienced. My friends and I decided to walk in the store while waiting to be seated at a local restaurant. After checking out a few items we decided to take a break and sit on one of their many sofas. Keep in mind we weren’t the only ones sitting on sofas, a man with short dark brown hair walks over to us and said «you guys aren’t allowed here, you need to leave». He had the audacity of rolling his eyes while walking away treating my friends and I like garbage. I would have understood if he spoke to us in a respectful tone and a valid reason but he obviously didn’t. Is it against store policy to sit on a sofa and share good laughs? I think not.

I bought a brown wood kitchen table that has held up just fine for about 18 months. However, Be careful of the bonded leather sofas. I bought a brown leather sofa and it started peeling within 8 months. Now it’s so incredibly bad that I have to replace it. Buyer beware — those bonded leather sofas are priced low for a reason.

Zero customer service. I purchased a dining bench within last six month. One of the legs broke while four little girls were dining (without any excessive movement or anything — just dining). Called the store located at Sherman Oaks — they said send an email to
with the picture of broken furniture. Sent the email right away — no response. Sent my second email –absolutely no response. Sent an email to Urban Home customer service — again, no response. Frustrated by indefinite waiting, my husband half-​ass fixed the table so that we can continue to dine while we are waiting for Urban Home’s response that I am certain is not forthcoming.
Urban Home’s customer service is flimsy and unreliable, just like their furniture. Do not go here.

They have very cute more casual looking furniture and accessories. There are great-​looking farm tables. Lots of bits of great-​looking accent pieces. It’s fun to come in and just browse it’ll take you a little while to look at everything.

Bought quite a bit of furniture from here over the past year with all positive experiences. Furniture is better-​than-​IKEA-​quality at IKEA prices.
Only complaint is their delivery service. Delivery men were extremely professional, but Urban Home didn’t send enough guys to get the couch over our rail into our apartment even though I specifically stated it was on the second floor, so I had to personally pitch in. I’ll write if off as a one-​time fluke. Just be very clear with them what your apartment situation is.

Con artists. You pay a lot of money for furniture you think you are getting but they deliver ripped and broken shit.
They delivered our furniture with a rip in it and the other piece had a broken leg. The manager, Christian, keeps saying he will call us back and once said they will replace the ripped item (it is a daybed couch) and they will repair the broken couch leg.
Well, that all sounds great however Christian has yet to follow through. We have been waiting for this issue to be resolved since December 2014 and it is October 2015.
We have called and called the company over and over and while they apologize and say they will take care of these issues, we still have a ripped couch that they ripped and a broken couch leg that they sold and delivered to us. These things have not been replaced or fixed yet. And so we wait… and wait… and wait…
The design of their stuff is nice but I don’t feel comfortable recommending this company. We spent over $ 4000 on brand new furniture and they don’t even have the decency to call us back to schedule when to replace the broken furniture they delivered to us (oh and we paid for delivery too).
Urban Home, do your fucking job.
If they don’t fix this issue this week, we will call American Express and reverse the charges or take them to small claims court. This is absurd.

Their return policy is garbage. I purchased a cowhide rug there and asked to return it. It hasn’t been taken out of the shopping bag and they won’t take it back.
Two of my rooms are fully decked out in Urban Home furniture. Never going back again.

Two stars being pretty attractive. But… Be careful with buying the ikat food trays. A little water spilled and the design went kaput! Nothing noted on tray to warn of this happening. Obviously, they are not good to place unplated food, fruit, and cheese on. I guess the water spill is a blessing in disguise, wouldn’t want to have blue dye on my foods :(

If u ever by this store don’t forget to go and visit my friend Edgar Andrade an best sale person u ever meet. His customers services it’s incredible. He will made u shopping experience great. He will treat you like u are his own family. U can always said Cesar send me !!!

Walked in, smiles at male employee, I ask: «Do you have fireplace screens?»
Male employee in rude tone while rolling his eyes: «No we have furniture. This is a furniture store.»
Um ok. Looks around and there are vases, fake flowers, utensils, candles and other random stuff. So obviously more than just furniture is being sold. So a fireplace screen is a fitting question. Smh.
Bad first experience as my family & I were walking in. However they do have cute affordable stuff. We eventually bought one of the pricier pieces of large furniture with a nice woman employee instead –while the bitchy little man employee just stared.
3 stars for cute furniture and nice lady. Minus stars for a bad first impression with bitchy little man in the front of the store. If you have a bad attitude and hate your job, don’t stand in front of the entryway. Hide in the back and pretend to arrange those fake flowers instead.

My boyfriend and I are moving into a new place together and we decided to check out Urban Home.
We fell in love with their couches, bed frame, mattress, and coffee table. Thanks to Christian and Micdalia for their exceptional customer service. They were able to get us everything we desired in our finance budget range.
Thank you, it was a pleasure shopping at Urban Home — WE will definitely be back!

Products C
Customer Service F
This place is piss poor when it comes to quality and customer satisfaction. Last year I bought a table and set of 4 chairs. I call to see if it’s in stock and say ‘great I’ll be in to get it’. I arrive and am told ‘oh it’s in stock but not here. It’s at our warehouse so I can’t get it today’. ‘I just was told on the phone it’s in stock but in stock doesn’t really mean in stock?’ ‘Sorry’ ‘thanks for the wasted trip’.
2 days later I pick up the items from the loading dock at the galleria and get it home and lo and behold it’s missing pieces.
‘Sorry, just bring it back and we will swap it out’. No problem, let me find my friend w a truck and bother him to take me back there to correct your error.
I get the item again. Assemble it and notice it’s not that sturdy, the chairs are not tightly in their grooves and the nails don’t even connect the frame.
Over the course of the year, 1 chair completely broke, one has split down the frame, and the other wobbles because it can’t be fastened tightly due to the cheapness of the material. 1 out of 4 chairs actually functions as a chair.
Thinking this is pretty substandard stuff, I took the broken chair in last week and showed the employee the 2 very distinctly looking pieces from 2 different chairs that are supposed to be identical and uniform that obviously are not.
‘As you can see this chair wasn’t even made right the first time so no wonder it fell apart so easily. This was doomed from the start. What can you do for me?
Sorry sir we should be able to replace those I think we have them in the back’. Then she looks up my account ‘oh I see you bought this in 2013?’ ‘Yes’ ‘well I need an authorization from my manager to exchange this and he’s not here so if you can leave this here I’ll make sure he calls you
Ok great thanks’. She took down my info and the broken chair w the examples of the two mismatched pieces was left.
A week later nobody has called me. Not surprisingly since my last time here was a nightmare and the reviews for this place are trending negative. I will NEVER buy as much as a spoon from here. I plan on going in w the other chairs so I can ask the manager to sit in them since they seem to stand by their products. How sad that customer service is so abysmal here that not only do they sell you substandard products, but they won’t do much to help you when their faulty products actually break. I’m fairly certain a table and chairs are supposed to last more than a year.
Avoid avoid avoid

Great 2 story home store located at the Sherman Oaks Galleria. PS. They will validate parking even if you don’t buy anything (whew!)
The pricing on their furniture and items is a bit random. Sometimes I feel like it’s a really fantastic price and other times I feel like it’s more Z Gallerie or Pottery Barn priced. But overall, for the modern styles and assortment, it’s a great place to shop without paying too much out of pocket.
We saw a great dining table for under $ 200 that would seat 4 and also stool /​bar chairs that were under $ 40/​piece. Really reasonable considering the quality and style of the furniture.
I also am a fan of their lighting. They have some great well priced floor lamps.
Come on by if you’re looking for something new… worth a look even if you don’t buy anything.