Tuso

Great experience here. The clothes are lovely and the sales woman was great at figuring out what would look good on me (even when I thought it wouldn’t). Very polite and friendly. I’ll be back.

Never go here, the stuff they sell is very cheap and they will tell you that it is not from China and all but it’s really wrong. The sales lady is very rude and inconsiderate. She told me stuff like don’t buy from here if you ask her question. Seriously? Why are you selling Thn? There are other better places, I would never go here again ever.

THIS WAS HANDS DOWN THE WORST SHOPPING EXPERIENCE OF MY LIFE! The sales woman was rude and inconsiderate. The dresses weren’t top of the line, this wasn’t Neimans or Nordstrom and it wasn’t a top of the line boutique.
This was a small boutique from the look of the clothes, I thought, okay I can get a beach dress for 40 – 60 dollars here. I proceeded to try on dresses, as they were being pushed on me. I did see the price tags ranging from 20 – 79 dollars.
The sales woman asked my fiancé if he was Jewish. She had a Star of David tattoo on her neck. He replied, no I am not. When he said, no, I am not, she said, oh you look Jewish. From that point on she treated us like garbage.
After trying on what seemed reasonably priced dresses that I liked, I picked out 3 dresses and went to the counter with my fiancé. In a heavy accent she stated, «This will be 875.00.
How can the price tags be so low? Oh! They are lying !
I said huh? She said yes, and this is before tax.
I almost laughed, as one of her zippers on her dresses was broken and I thought I could get all the dresses for maybe 100 dollars at Forever21.
I realized this woman was trying to hustle us. If you want to avoid getting ripped off, a headache and being discriminated against if you aren’t Jewish don’t go there.
How can 1 dress be 175 dollars ?? When it’s marked 45.00? This place is a joke. A bad one.

i went shopping here yesterday i approached one of the woerkers there she had platinum blonde hair her name was ruzanna SHE WAS SO RUDE i was holding up size 1 pants im normally a size 4 but i had size 1 because i wanted to show the worker if they had any other sizes and she assumed i was going to try that on she said umm is that ur size? and she told me the things i bought were exchangable but they werent i felt lied and disrespected :(

I have been shopping here for years now. The quality of merchandise they sell is awesome. The customer service is above and beyond what I have expected from any sales folks. Since I loved their clothing they told me that they will inform me if they get anything that would suit my body.
For the life of me I cannot understand why there are negative reviews, perhaps it was miscommunication.

Great place to shop. WildFox inventory tops anywhere else!!! Blonde girl helped me she was sooo sweet definantly will be back!

Today marks the day that I will never shop at Tuso again. I purchased a dress on Wednesday and was told by the store clerk that «If I changed my mind about the dress, just bring it back for store credit or an exchange within ten calendar days.» She also told me that «whatever I bought would be 30% off.» Fabulous I thought, so I went ahead and purchased the dress.
On Friday I decided to return the dress and exchange it for a sweater. The clerk that I first spoke with was very accommodating. I found what I was looking for within minutes and was ready to make my exchange. A store clerk named «Rochelle» was called over to process my exchange. Rochelle doesn’t seem to understand the meaning of «customer service.» She came over from the store across the way with a terrible attitude, huffing and puffing the entire time. She gave the other clerk a bit of an attitude because she didn’t know how to process the exchange. The whole time she’s processing the exchange, she is acting extremely annoyed and not once does she show the other sales clerk how to do a return. Rochelle than looked at my receipt and told me «the dress was discounted, so this is a final sale item.» I kindly informed her «that the owner who checked me out on Wednesday told me if I changed my mind to bring the dress back,» once again she got annoyed with me. She then sells me the sweater at full price, having me pay the difference and says «this is a final sale.» I find it interesting that on a full priced item, I’m being told that this is a final sale. Okay… No big deal, I have no plans of ever shopping at Tuso again.
Their return policy is a joke! Any item that is purchased at Tuso is considered a final sale item, if they give you a discount. The problem is, is every time you go to their store, their ALWAYS having a sale. There may not be a sign, but the store clerk will tell you the sale amount when you’re browsing. Be aware that the discount may sound great at the time, but remember that they won’t return or exchange your item. Their return policy is «No refunds, store credit or exchanges within ten calendar days.» I rather spend my hard earned money at a accredited store that’s going to appreciate their customers.

Best dresses In the valley! The other day I went to the Acrlight to catch a flick, and walked past Tuso on my way to get there. They had the most amazingly sexy dress in the window (one I tried to buy last summer) but it got sold out literally in days. I was soooooo excited to see it was back, and was determined to NOT get left in the dust this season. I returned yesterday at 11 am (opening time) to retrieve my dress!!! Melanie was soooo sweet!!! She said, «Since you are my first customer, you will receive 25% off!!» HOLLA! I bought the dress I wanted, plus another really pretty one, and wore it OUT of the store… both together were less than $ 100! WIN! Before I even got outside, I was getting complements on how nice the dress was! Later on that evening, my sister saw me, and literally tried to steal my dress!!! This is the second location for this store in the Sherman Oaks Galleria, the first one closed. I think that’s why there are 2 Unilocal pages for this location. Come one come all ladies! They have beautiful stuff, and Melanie is a gem. LOVE IT!

I had the worst experience in that store! Terrible customer service, I walked out after the sales girl was arguing with me over the size I was! And told me my sweater made me look fat! Lol I’m size 4! I ll take my business somewhere else!!!

DO NOT SHOP HERE.
Just when you aren’t paying attention, they will rip you off. I had an exchange and they made a mistake, not taking into account my store credit. After speaking with the salesgirl, coming back to speak with the manager and owner, they did not see their mistake. The owner blew me off, making the excuse that she had a personal crisis and couldn’t assist me, but would call me later. I have not heard from her.
They played it like they did the transaction correctly, but I have a suspicion that they are intentionally conning the customers and know they are doing something wrong.
DO NOT BOTHER COMING HERE.

These guys seem to be having a permanent ‘moving’ sale. Every time I come in they tell me everything is 70% off because they’re moving locations. Hmmm… I wonder when they’re going to move… it’s been at least three months now. But I’m not complaining! 70% off of clothes around the $ 30 – 40 mark is pretty hard to beat for me. Yes, this is mostly downtown LA Fashion District items, but if it means I don’t have to drive down there, then thanks! Their website mentions a lot more high end designers, but I haven’t seen much of that in the store so far. The salespeople are always friendly and helpful anytime I stop by. I’ll see you soon Indulge!

Nothing to see here, folks. Nothing to see.
What an overpriced disappointment of a store this is. Are there a few cute pieces, yes, but the majority of the stuff looks like the cheapo goods you can score in any one of those copycat little stores all along Melrose. Only here, you are paying $ 250.00 for a top your can get over the hill for maybe $ 40.00. And here I thought the Valley was supposed to be cheaper. Guess not.
To put the «yeah, never goin’ back here again» cherry to my «maybe if you weren’t so overpriced I’d buy something» sundae, they won’t even stamp your parking validation unless you buy something. Even if you invested, sorry wasted, 10 minutes of your life looking at their stuff. Lame. And in these financial times, not the best way to run your business.