Macy’s

Poo poo Macy’s shoe department. Shoe guy wouldn’t even help my grandmother put a pair of shoes on– not busy, only people in department. Such poor customer service. Miss the days of the Bön Marche and the wonderful service it had.

This Macy’s sucks! Customer service is non existent. The quantity and quality of the merchandise is just okay. They recently brought back the bargain basement and shoved a bunch of seasonal clothes on some racks in a random corner of the store. Last time, I was there the sales person didn’t greet me or thank me after my purchase. He just stood there and stared at me like an idiot! I made another purchase in the men’s department and the stupid sales person stood there talking to her associates while ringing up my item. She didn’t make eye contact, greet or thank me. She was so into talking to the other associates that she didn’t take off the censor and it went off every time I entered another store! When I went back to get it removed, I went to another cashier. This lady greeted me by asking me if I spoke Chinese! WTH?! NO, REMOVE THIS CENSOR SO I CAN GET THE HELL OUT OF THIS F –ing PLACE! My experience here has been worse than getting sucked into the Twilight Zone. I even emailed them about my experience. CRICKETS! They don’t care.
This store has an 80’s vibe. Badly need of a make over or something.

Amazing customer service. They are always helpful and have enough staff around. I have never been disappointed. Huge selection of items. They always look out for the customer.

Needed a new couch. Shopped around at multiple places and finally found what I wanted on Macy’s website. I then went to the store to try it out. No one helped me. Just a bunch of guys hanging out and chatting at the cash register. Okay, fine, not big on sales people anyway. But should’ve recognized to the red flag… Thought about it for a few days and decided to go for it. Made sure that the dimensions were the same as my current couch, as I’m in an elevator building on the third floor. I definitely didn’t want to have to deal with the couch being too big for the elevator, doorway, stairs, whatever. Pressured to buy this and that extra protection plan. Okay, not unusual. Delivery day came today. Despite the fact that the new couch has the same dimensions as my current couch, the delivery people brought it five feet into the entry, said it wouldn’t fit and refused to deliver it. Wouldn’t try the stairs. Wouldn’t allow me to remove any of the packaging so that it would fit. Wouldn’t listen to me about how the ceiling of the elevator is removable. Just dug their heels in and refused. I got my money back. But I’m sure as hell not buying furniture from Macy’s again. And I’m going to make sure that everyone I know hears about the experience I had today. Unbelievable.

The Northgate Macy’s continues to just be horrible!
I wrote a review a few years ago about how bad it was and it has gotten worse. The service is just dreadful. It is no surprise that they have had to close so many stores.
Horrible customer service. Incompetent workers. The last two visits I had a salesperson answer a personal call on her cell phone while ringing me up, another salesperson be rude to me, and this last time I had a salesperson leave me in a dressing room while she said she was gathering some bras for me to try on. I was in the dressing room for 10 minutes waiting then I heard her talking to another customer outside.
Then, when I went to purchase up my items, another associate insisted on re-​ringing up my entire purchase (about 15 items) because I wanted to take the last 3 items off of my purchase because the rung up prices did not match the sale price on the display. Just awful and a waste of time. I have tried to be understanding but they are unapologetically bad.
Oh and it still looks like 1995 in there.

If I could give no stars I would… I rarely do negative reviews but this one is truly well deserved. While shopping for a mattress the employees, while dressed well, we’re the most unprofessional and downright rude people I have ever met.
One girl was talking about how her pay sucks and even how much her commission structure was. What?! As we are laying on beds? No one greets you, there are NO sanitary measures used to keep the mattresses clean (not even pillow covers… Nothing) and when you ask a question prepare for an answer so short and rude it will almost make you laugh.
There is a younger guy and an older gentleman working there as well that had no idea what they were selling and seriously made me never want to shop at Macy’s again.
My husband and I left laughing. Do not even consider this store when shopping for a mattress or any furniture. I can’t imagine the service in the other departments are outstanding either.

Had the misfortune to try to buy a bathing suit at the northgate Macy’s a
few weeks ago — what a strange experience — apparently no one works there.
We wandered from department to department, it was like we missed the alarm
for a fire drill– I mean it was odd verging on closed and someone forgot to
lock the place up. Annoying even before being told that swimwear wasn’t
happening in August/​so over that season.
If you managed to find what you wanted and good luck with that, they do have
a few places where they take money. When we actually found a sales person
they said — oh we don’t work here we are just vendors and we can’t find
anyone either.
When we finally found people who do work there and who take money,
individually they took three different stabs at where we could find what was
left of «seasonal» swimwear. It’s official– swimming stops in June/​July.
We can stop wondering why people are shopping at amazon if you still were.
Back to the downtown «flagship» store. Now the top floors are proposed for
office/​condos. Currently located on those floors are cookware, furniture,
and luggage — other than underwear, the only things I actually buy there.
Been to the surreal Macy’s furniture store next to the south center mall–
probably it’s just me but I hated every single thing in the store. And the
formerly fabulous old «ding» store where deals were to be found is now
across the street and is just as weird in a different way. So looks like
they have given up actually selling things and are now just cashing out on
the real estate.
Don’t despair, for the price of a plane ticket you can fly to Paris and shop
at the real Bön Marche. A lovely, lovely place with real live people who
will help you find exactly what you want. It’s the place where benj finds
his sweaters. And the food section, while not Harrods is pretty great.
Might be worth the jet lag just to experience being a customer.

This is less of a store and more of a really large maze. The department locations make no sense, you can’t find an employee for ages when you need assistance and the store looks dirty.
Let’s just say I’d rather shop online.

Horrible customer service. Rude, unfriendly and down right lazy. If you can break up their conversations to get help you’re lucky. But don’t be surprised if you get different information from every single person you talk to. Don’t patronize them. Don’t come to this store. It’s down right awful. I tried to speak with a manager but apparently they don’t have one in store at this time, which is probably why it’s so bad. I won’t come here again. Go to Nordstrom. Just don’t waste your time.

This Macy’s reminded me of the miserable Sears in the middle of nowhere, Indiana I had to rely on in college, the only department store for 45 or so miles. Thankfully leggings and plain tanks were a sufficient uniform back then BC the store was awful, everything looked and felt cheap.
Now I’m back in Seattle, wooo, Northgate! Paris it is not, but it’s not Muncie IN either.
The ground level of this ode to glamour and style actually looks like a dungeon. There is 1 mirror in each filthy dressing room, no three-​way mirrors, lights, or like. carpets. Crickets sound when your needy ass has a question about, say, your first ever shapewear purchase (!!!) for one of two weddings you’re in this summer (!!!), or ask the dress lady a general Q, like the rough turnaround on alterations. I wasn’t addressed by a single employee over the maybe 45 minutes I was inside, and wasn’t once checked on in a dressing room. But rest assured, you’ll be able to hear the employees cackling and gossiping about nonsense amongst themselves while you really need another size, but don’t feel like re-​dressing from your bra to your shoes to go find a better size, return and undress again — or call for help, naked — so instead you put your clothes on to shop somewhere. better.
I asked this one wench (ya I’ll say it!) for a medium sized waist cincher. She rifles through the rack we just finished looking through together. «Oh, looks like we don’t have a medium.» Ookay.
Do youuuuuu… Have a medium in another style of a similar product? I’m a large medium, maybe there’s a brand who runs smaller whose L I could try? Mind you, lingerie takes up a space as large as a house. And I have two dresses to buy for. But — crickets. Good salesmanship, lady. ??
I asked «do these really work??» She says «I don’t know. I don’t wear anything like this,» and points to her huge frumpy belly. Through the dressing room door, I asked the lady from dresses to see if any other store had the damaged dress I loved, but w/​o damages — she walks away without making a sound (Now I’m totally feeling affronted). Next time I’m outside checking out a dress she informs me that Bellevue Might have one. ??? Not 10 minutes after they closed, which you can hardly hear BC like I said it’s a dungeon in the dressing room, the dress lady went into and removed my finalist pile. I was like «oh wow, will you leave that one, I just have one left to try» — she says «were closed.» «Oh wow, when?» «7». «What time is it?» «After 7.»
Its 7:07.
Way to make that fun, guys! Budget: $ 350. Dollars spent: $ 0 and now I need to find another afternoon to get my pre wedding shopping done!

We had a bad experience at a high-​end furniture store in town and then we ended up at Macy’s. Found the exact chairs we wanted, the salesperson was super friendly and helpful, and the chairs were delivered in less than a week (I wanted Saturday delivery or it could have been just a couple of days)!
The delivery guys were AWESOME. They wanted to vacuum the area before they brought the chairs in (we told them it was fine), they lay down a rug, wore booties, were friendly and polite and careful while moving the chairs in, and were funny about insisting I check out the chairs before they left to make sure everything was okay.
We’ve bought other furniture from them in the past and I’m not sure why we didn’t just start with them this time. Lesson learned!

Great customer service had to wait on a elderly woman and they were very polite to her and working with her.

I agree with Matthew’s review. I have rarely shopped here. I enjoyed the Bön Marche before. Probably because I dislike big corporations buying out the more local stores. But I digress… I have walked through quite often, going from the parking lot to the center of the mall. Once, during the holiday season, I purchased Frangos from a counter that they had just outside their mall entrance.
But the experience that sticks in my mind the most is this: I enjoy browsing at perfume and cologne depts, smelling the myriad of them to see if there is any that I can’t do without. Their dept. is just inside from the center of the mall, and attracts much attention. I can’t browse by myself without a store employee coming over to me and asking to help me. That IS good customer service, but when you are made to feel like browsing by yourself is a nuisance to them, it’s a huge turn-​off. I think the store being set up like islands and the employees not being able to see their entire island has something to do with it. The cash registers, etc are in the center, and acts as a barrier for the employees to see their stock. from one side of the island to the other.
If I know what I’m looking for, I would go straight to the first employee in the dept. and ask for the

They have a better selection and better sales. Macy’s is a great place to find men’s suits. I am especially thankful for a sales associate named Rehab. She knows her suits. Materials, sizes, value. She even matched a special online coupon for the suit. We saved a couple of hundred dollars and appreciated her insight.

Yeah, the customer service at Macy’s is hit or miss. Occasionally you come across an employee who isn’t on the brink of exhaustion. And as someone who used to work there (both at this location AND the downtown) I can tell you it’s because the job IS exhausting. Managers are zombies who whip you and have no sense of what IS service. But it is what it is. Their credit cards are a joke and the sales are often confusing and don’t even apply to what you’re buying. Too many ‘exclusions’
I’ve never had a problem returning items though so that’s one plus. But this location is bare and getting worse. Northgate Mall in general is a wasteland. Only section I can sometimes ‘stand’ is one where you can find Rachel Roy /​Kenzie and Bar III

What has happened to this store? I am in complete agreement with Chelsea J.
Ralph Lauren has been shoved into a corner — hard to find anything. The clerk
who knew all the inventory is asked to fill in «here and there» so not always
available for questions.
Store has gotten too unorganized and messy. Clerks are very helpful
but seem stressed trying to keep things in order and helping the customers.
Please get someone to get this store back on track.
Nancy S.

~i love shopping at the Macy’s store in Northgate mall. The selection is better! I love Michael Kors handbags! I love the complete set i have for myself like the MK sunglasses, scarf, and purses. Amber works at the handbag department. A very sweet lady who showed me all the Michael Kors bags! Thank you Amber for being so kind and attentive to my needs! Will be back tonight for my free Macy money pass!

Love their one day sales, but not enough to open an account. They’re some good find, but if you like to dig this is the place. Personally I like to get in and get out. LOL! I
The Sales Associate was really pleasant and this section was well organized and I able to find what I came in for.

This Macy’s barely deserves the two star rating. It is always under stocked, devoid of people (both customers and employees), and customer service is almost non-​existent. The stark contrast is ever more apparent when directly across the mall is the smallest but very customer service oriented Nordstrom store. It just doesn’t seem that the few employees left at this Macy’s location even enjoy working there. When you enter from the mall you see a tiny cosmetics area, followed by a hodge podge of shoes strewn about on tables. Watches and jewelry are in the middle section, and then the men’s department is towards the back. Nothing is organized in any of the departments and trying to find what you’re looking for can take a while since employees are far and few. While they offer coupons pretty much every week, it’s just not worth it having to walk through this location’s mess.

I’ve been shopping at Macy’s off and on for a long time. My experiences are often hit and miss with both products and customer service.
For the most part, I currently shop at Macy’s for shoes and housewares. It’s also a popular place for gift registries. On my last visit, I was buying a wedding gift for someone. It’s always important to print out the registry onsite but I have to say, getting a 6 foot roll of register tape with items printed on it is difficult to navigate. A bunch of us took our register tape and began to wander aimlessly, trying to find our items. We did that for about 2 minutes before a friendly associate helped us. He helped us in our section and also walked around the store with us (we were buying 3 gifts) until we had everything we needed. The staff member was also very efficient in checking us out.
The shoes are well kept during slower shopping times but when it gets busy, the shoe department almost looks like Ross, with shoes strewn everywhere. I can understand that customers are responsible for that; however, having appropriate staffing levels is also helpful. In my experience, shoe associates are backlogged with customers and don’t have time to clean up during peak shopping times.
I’ve always found the housewares department well kept and not terribly busy. As a shopper, I value a quiet shopping experience when trying to compare different coffee machines and such.
I tend not to frequent the other departments in the store. Whether it’s the selection or layout that is uncomfortable for me, I couldn’t say. It’s just not my thing.