Couch

Just received the 2 sofas we ordered from Couch! Absolutely LOVE them! We needed to get couches that had cat proof fabric and didn’t want leather. We worked with Allegra who helped us find a great fabric that will not allow our cat to scratch the fabric. The couches are so comfortable and look great! They didn’t cost any more than buying at a regular furniture store and we got a custom couch. Also, they were delivered 3 weeks ahead of schedule. We couldn’t be happier and would definitely recommend COUCH to anyone looking for a sofa, chair or ottoman for their home.

Found a sofa we truly wanted, yet it was not to be. When we returned to pay w/​a check (a courtesy we extend to local bizzes), none of the custom options we’d chosen had been notated. We were awfully surprised, ensuing quote from clerk’s email: we generally only write down the details if a client asks.
A. If that’s true, they’ll be out of business before our couch is built.
B. If it isn’t true — eff that!
So, we drove to Portland & bought almost the same sofa from a shop called Perch Furniture– they even had a fabric we liked better than anything in Seattle store.
Sometimes even the most motivated shopper is thwarted by awful customer service.

We are in the market for a modern sectional, and on a trip to Seattle recently we came across this cute store on Ballard and went in. The guy behind the desk was so friendly and helpful, answering all of our questions and providing us with help to get a sectional at their sister store in our town. I really appreciated that info since it is much easier for us then to have to get the couch shipped back home. The selection is just what we were looking for and really they can customize any of their sofas to your precise needs. Really loved this store.

Caveat: I have never bought a couch before so I really can’t compare to La-​Z-​Girl, Crate and barn etc. I’m glad I found Couch online after months of fruitless image browsing/​actual window shopping for pieces that were far less appealing at the same price or higher.
I wanted a specific couch and chair per my imagination and custom dimensions and I got them. I also got honest service that was consistently considerate and responsive. One part of the couch was not quite the length in one place that I had wanted. The chair was a dream come true. I felt a little inflexible asking for a return and redo, rather than a price reduction. But I wasn’t treated like I was being a jerk. I was reassured that it would be totally remade (but) that it would take the same amount of time as the first (ok, duh).
I offered some additional money to offset the significant retail hit they were taking and to help get the project going. Not only was this refused I was thanked for my graciousness… what? For being the pickiest person of the week/​month/​ever? I was told 3 – 4 months for commission to delivery and I received the furniture in 3 ½ months. The redo arrived flawless and exact in every way. It is a tangible, elegant reminder to me that integrity and patience persist in business.

I am so thrilled that I found this store! We were looking for a sectional for our den and were having a very difficult time finding the right style and fit for our space from the regular retailers (ie Crate and Barrel, Room and Board, Dania, Macy’s, etc…) Couch provided the perfect solution — lots of style options that we were able to customize to fit our space perfectly. Allegra was extremely helpful and patient when reviewing the fabric options and helping us choose a style (for comfort and looks).
Yes, it took a while to get the couch (about 10 weeks) and was pricey but totally worth it because we got exactly what we wanted and will be happy with it for a long, long time. AND we upgraded to environmentally friendly/​healthy foam for no extra charge. I recommend custom couches and highly recommend Couch to make one for you!

Updating my earlier review to three stars, but 2.5 would be more appropriate.
Couch covered repairs to the ottoman frame and couch cushion under warranty. They’ve stood behind their product multiple times, which is good, but there shouldn’t have been so many issues with the frames in the first place.
I also learned they now recommend against raised buttons due to issues with catching during everyday use, which makes sense to me.

Ameer lost a potential customer in me. It is clear that selling to people who aren’t local is a very much of an afterthought, if even that.
According to staff only Ameer deals with non-​local customers but he takes forever to get back to you. While I am still waiting to hear about having potential fabric samples being sent to me, several days ago I received a box packed with fabric and stain samples from another company selling custom couches. They — being Joybird — also called and emailed me 15% discount coupon. I ended up buying from them partly because Ameer made me feel that he was not really interested in my business while Joybird provided an awesome customer experience.

This place is pretty remarkable. You go into their floor room, you check out the couches, then the staff come and help you decide exactly what you want in a couch. And I mean exactly. Everything from the length, width, width of the arms, fabric, filling, cushions … how high should it be off the ground? Do you want walnut or stained alder for the foots? Color, firmness, will it get through your front door … do you have pets? They have 3 different types of fabric in various colors for households with pets …
When you get a couch here, you get the sense you’re making an investment in a lifetime piece of furniture. I don’t think I’ve ever felt that way when walking into a furniture store.
My husband and I won’t be purchasing until later this summer, but we’re excited … will update when we actually get our couch. And, yeah, the price is incredibly reasonable considering you’re getting a custom-​made piece of furniture made from high-​quality resources.

This is the e-​mail I just sent to Allegra at Couch Seattle
Hello Allegra,
Just wanted to thank you again for all your help and to let you know that I LOVE MY NEW COUCH! I have literally been searching for years to find a couch that works just right in my living room and have tried a few other options and this one is perfect. It fits perfect in the room, it’s beautiful, it’s comfortable and it finally finishes my living room.
Sincerely,
Keelee Frost

I purchased a sofa and ottoman from Couch. I worked with Allegra and she was over the top helpful. I am not the best at designing a «look» for a living room but she gave me all the help I needed. She even helped me pick out my rug (I took samples to the store).
The Sofa:
It is everything I wanted and exactly as I imagined it. I could not be happier. Sometimes I am stunned that I own something so beautiful. I’ve never seen a couch like it anywhere else. Classy and comfortable.
The Ottoman:
The ottoman was not 100% perfect. It was a leather ottoman with a stitched seam down the middle of the top. The stitched seam down the middle was not what I expected. After I screwed up the courage to complain about so minor a detail to Ameer. Ameer, in a show of first-​class customer service, is having another one made for me with the stitching that I want. I did not have to argue with him about it at all which was a surprise since it is a minor detail (one I still feel kind of guilty for caring about).
I would recommend Couch to everyone. You won’t regret it!

This was a really outstanding experience when I was expecting to have to deal with the opposite. My girlfriend and I had different ideas about what kind of sofa was right for our place. I wanted something deep and comfy, but she was all about getting a «grown up» sofa that looked «sharp». We went in with a couple pictures of things we thought might work that we found online. Ameer was WAAAAAYYYY helpful. We told him what we were after and he nicely nudged us away from the ideas we brought in towards something more modern to fit our recently refurbished living room. The sofa arrived yesterday exactly 6 weeks after order and it fits the bill. It’s deep and it’s low to the ground and the mrs. loves how it looks and I love how it feels. We paid less than $ 100 more than the price of a sofa we were liking at Crate but we got a higher quality piece built specifically for our place. Can’t beat it.

I highly recommend couch to anyone looking for a new couch. Ameer and Allegra were highly professional and helpful. We needed to do a custom sofa sectional to fit our living room and Allegra helped every step of the way to help me make a fabulous mid-​century sofa. We had a couple of «glitches» with the couch when it arrived and Ameer and Allegra both worked to ensure that everything was fixed in a timely fashion– our couch looks perfect now and we love it! We are looking forward to having a high-​quality couch that we will enjoy in our living room for many years to come. The price is not the cheapest out there nor is it the most expensive. You are getting a very high quality sofa for the money.

Nov 3 update: Creak fixed and we got our sofa back.

Second time purchase from Couch– Fantastic! Ameer worked with us closely– going over every detail (very patiently :-) and providing an excellent value for the product. Both couches were absolutely gorgeous– fabric, comfort, styling and craftsmanship. Every time we come home it looks amazing. We are totally thrilled and would recommend Couch to anyone. There is no way we could have gotten these couches at a regular furniture chain. Thanks Ameer! See photos–

I love my custom couch, I paid about $ 1,000 less than I would have with one of the regular retailers, they delivered about a month and a half ahead of estimate, and I could not be happier!
I had literally shopped around and test-​sat everywhere for 6 months. Crate n Barrel, Pottery Barn, Restoration Furniture, every offshoot of everyone. I knew exactly the layout and sizing that I wanted, and I couldn’t find it off the floor anywhere. I would be able to get close by custom ordering from one of those retailers, but not exactly, and it would have cost me more. Why should I pay more to get «close» to exactly what I want?
Allegra was beyond helpful assisting us in picking out styles, fabrics, legs, even the little decorative nails that I hadn’t thought of. We brought home swatches to test, called in our final order, and they went to work.
Like I said, couch was ready about 45 days ahead of estimate, which made me ecstatic. Delivery was easy to schedule and built into the final price, along with stainguard. The two delivery guys were fast, friendly, professional (thoughtfully asked if shoes were ok on the carpet), showed me exactly where the assembly joint is, and then they were gone with a smile and a signature.
I’m loving stretching out on my hypo-​down cushions. I love that it is exactly what I asked for. I love that since it IS exactly what I asked for it comfortably and visually has freed up space in my room while adding more seating/​lounging than I had before. I love that my couch is made with quality materials that will last, and that there’s a 10 year warrantee via the stainguard.
The people at Couch are utmost professionals and I will recommend them to anyone seeking furniture, and I would easily and quickly use their services again.
…And their showroom alone is worth a visit :)

Came into Couch with the hopes of buying something on the spot from the showroom floor. Ameer helped me find the perfect couch for our space which will be delivered next week.
Ameer was very friendly and open to price discussions. Although I could tell it made him a tad uncomfortable. But, of course it did… he has to consider his bottom line, right? It wasn’t the best or cheapest deal that I have found, but I enjoyed going into the Ballard shop and feel like I am supporting something local. Plus the couch will be great for our space.
Only 4 out of 5 because I felt a bit uncomfortable after I purchased the couch and was waiting to get the little sculpture that I had also purchased (this badass climbing man… essential, no?!). I am sure it was just because 1. we were done negotiating 2. i drive a hard bargain 3. we all needed lunch as it was noon.
Overall, props to Couch and Ameer. I look forward to the delivery next week!
UPDATE: Couch was delivered on time and the delivery guys were respectful and efficient! Our couch fits perfectly in the space and we love it more and more each day! Will definitely go to Couch again when in need of more furniture!

I love when a company does one thing, and does it well. The showroom is full of couches in a variety of upholstery fabrics, going beyond the simple beige and cream that you find at places like Crate and Barrel. The couch fabric can be chosen, the cushion firmness, the couch length… pretty much everything. They have floor model sales from time to time that offer great discounts, and even their normal prices are very reasonable. I’ve always found the sales attendants to be helpful without being pushy, even for someone that was just browsing. This is definitely one of the first places I’d check out when looking for a new couch, they just have so many unique options all in one place that it’s hard to go wrong. And even if you don’t find exactly what you want here, it’ll give you a good benchmark for what you can get with your money when going to other design stores.
I do think the show room comes off a little «cold» and could use some additional artwork on the walls or more ottomans and coffee tables to help you imagine what the couches would look like once you bring them back to your house. But, that’s a minor nit and doesn’t impact the luscious awesomeness of the couches that they are selling.

We picked out exactly what we wanted… we even made some custom requests.
We agreed upon a contract whereby the impetus was for them to get us the couch by an agreed upon date, despite there being a bit of a backorder. Ameer took it as a challenge and really stepped up. The day we agreed /​hoped the couch would be here, it was. We had an amazing experience in the store, and are really loving our new couch at home.

While we love our new couch, and Allegra was great in the showroom, Ameer (owner) needs a few lessons in customer service. The time it took to get our couch ‘right’ and his lack of follow up without constant prompting were total downers.
Our couch arrived in about the promised 8 – 10 week period. These are custom couches, after all. It arrived with a base that was too tall, so Ameer ordered a new base from the factory. Ameer said it would be about 10 days. He did not follow up to give us any other indication, so we called. Then called again. And again. It was always OUR incentive to find out when it would be delivered; Finally, after two months, the base arrived. Ridiculous. He should have ridden the folks at the factory to get it done pronto.
Ameer, I am not the first in these reviews to complain of your lack of customer service skills. Get the message. You have a fine product to sell, but I do not feel compelled to ever refer anyone to your store.

I went in really excited about my new couch… …I sold my existing couch (bc I assumed it would be delivered on time)… then waited… and waited and 5 weeks went by!!! Ok, fine. Things happen… riiiiiiiiiiiight.
I can honestly say this is the most disproportionate and uncomfortable couch I’ve ever had. I strongly dislike this couch. I have finally decided to write this bc Ameer has been ignoring my calls since MARCH. He came and looked at the couch — said he would fix the CONCRETE CUSHIONS and then… has NOT returned any of my calls since then — 4 months have gone by. WOW!