BECU

This branch has really good service I am usually in and out very quickly and the employees are very knowledgeable and helpful.

BECU has few brick and mortar branches, and does not provide a way to reach local branches via phone. I just opened an account with them and when my credit card did not arrive, the rep on the 800 line was quite curt, and I got an Experian notice that they’d run my credit a second time despite being approved at the branch. Additionally, they entered my personal information incorrectly, and were not able to verify my account information online or by phone. Not good.

This BECU is INSIDE Safeway — in case you’re lost looking for it. The staff here is always super friendly, and I’ve never waited longer than 5 minutes to see someone. There is sometimes a line for the ATM, even though they have 3 at this location. I was recently there, and the ATM machine did not return someone’s card — well, they had one «made» for her right on the spot. Very cool!

This is my experience with Boeing Employee’s Credit Union (BECU), I am writing this so that hopefully something like this does not happen to you. This afternoon I went to make a couple of transactions at a BECU automated teller machine (ATM). I transfer $ 50.00 from my checking to my savings and then proceeded to do a cash deposit in the amount of $ 500.00. I deposited $ 500.00 cash into the ATM, shortly after the deposit while waiting for a confirmation to proceed I received an error message on the ATM screen that the ATM could not process this transaction and could not return my money, please contact a customer service representative. It then spit out a receipt that simply had the information of my transfer and the words «we encountered a problem returning your cash, please contact your financial institution» I then went to the banking center where I encountered pure rudeness and horrible customer service. I was told that they could file a dispute and that I could wait one to three business days to hear. I’m said wait, this is my money, I am leaving on vacation tomorrow and could use the money, open the machine, look at the machine, and balance the machine, there has got to be a way to see what happened. I was told «NO in a very rude and unprofessional manner. The customer service representative sorry, the representative (there was no customer service) then started entering into the computer the information to file a dispute. He questioned me on the amount and the denominations of the deposit and entered the information and then said that he had filed the dispute and I would here in one to three business days. This is a Friday so no money Saturday, Sunday, and who knows Monday to Wednesday. I asked for a confirmation receipt that there was a dispute file entered and was told that there is nothing to give me. I was not happy and asked again, I was then told that he could give me a confirmation number and started writing it on a sticky note, I asked for something on letterhead and was denied. I have never experienced such bad service and I also have accounts with Chase and Bank of America. BECU provided horrible service and seem to have very bad training and protocols if there machine steals your money. If you steal from their machine they have protocols and arrests and you are prosecuted to the full extent of the law but when their steal from you they treat you with horrible disrespect and a treatment like it is your fault. I received no „I’m sorry this happened“, No „sorry for the inconvenience:“, No, „we will do everything we can to rectify the situation“, and when I was leaving mad, No, thank you for being a valued customer, no sorry, no have a nice day», strictly a glare of indifference” I have been a long time BECU customer and if this is how I am treated, unfortunately this is what you may expect as well. DO NOT TRUST A BECU ATM, No not trust them with your cash no matter how convenient the ATM may be. I am scared to know how many people this has happed to and if they receive the same horrible service that I did. BECU, becoming just another big bank, without a care for the customer.

For a good 10 years of my adult life, I solely did all my banking & financial business through BECU. As in, you used to have to know a Boeing family member or be employed to join. I know, I’m old.
The reason I loved BECU was that you knew they had your back and they offered great rates and programs.
Other the years as they’ve opened up the membership to all WA state residents, I feel like the service has gone downhill. Not only that, the rates/​fees have gotten worse where you don’t feel like you’re getting a deal to store your money with them anymore.
They opened up these «Express» branches years ago and it definitely is helpful vs. the original location was either Tukwila or Everett and not very convenient.
The only issue with an «Express» branch is that the tellers have no access to cash and so if you truly need something traditional, you have to go back to the two Financial Centers.
For most people, the ATM’s and the tellers will be able to fulfill 90% of your needs. They can open/​close accounts for you as well as take your payments for VISA accounts, etc. They started adding more ATM’s to the locations so you often don’t have a wait (or at all if you’re lucky).
They also added «Snapshot ATM’s» about 5 years ago which takes envelope-​less deposits as they scan your check or count your cash and instantly deposit it into your account. This makes it a lot easier so you don’t have to look for an envelope (and lick it) and then you get the funds deposited instantly to your account.
This location is one that’s inside a store (Safeway in this case) which most of them are to keep rent down I imagine.
I moved most of my banking to USAA as they offer more perks and technology (they’ve been doing mobile deposits for years). BECU is still a good financial institution but I think they need to do something to stay relevant.

I switched from BOA due to the excessive fees that were applied simply for the privilage of being a customer. Not only did BECU help me become feeless, they actually pay me for having money in my accounts! Every BECU employee I have interacted with has been friendly, efficient, and extremely attentive. I’m sure that is how they engage every customer. If you are a Washington resident, you are in luck!

Almost always reliable and even though my account is with a credit union in Portland this branch is always willing to answer my questions. Love that you don’t need envelopes for the deposits. Just wish they would upgrade the ATM on California near Café Ladro as that one is within walking distance to me.

I came in recently to open some new accounts after deleting Chase from my facebook and not returning its texts.
When I came in and announced I was leaving the big bank, the staff practically cheered for me. I had one guy working to transfer my auto loan, while another opened my checking/​savings accounts. Granted, the location was being staffed by managers from other branches that day (the usual staffers were at a party or something) but I was really impressed with the personal service.

Banking… a bit boring if you ask me. I love my bill pay online but balancing the check book well that’s another story!
Today I had to stop in to the BECU branch and meet with the branch manager. She was over the top in customer service taking care of me. She did what I asked and then followed up letting me know about another service they offer — eStatements — and how great it was. It wasnt the hard sell, just that it was available and the benefits.
I love BECU and now even more!